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Full Rating Profile
FactoryOutletS Coupons
  • Rating 8.31/10 16,297 reviews

    8.31 / 100
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    FactoryOutletStore.com is a merchant member
    FactoryOutletStore.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,877 merchant members.
  • FactoryOutletStore.com contact information

    • Address: 1407 Broadway - Suite #700
    • Contact: customerservice@factoryoutletstore.com
    • Phone: 1-800-816-0810
    • Customer Support: 646-367-6141
    • Business Hours: 9am to 4pm EST
    • Fax: 646-792-3324

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 6.52/10 6.52/10
    Chance of future purchase: Rating 5.66/10 5.66/10
    Shipping & packaging: Rating 6.37/10 6.37/10
    Customer service: Rating 4.58/10 4.58/10
    Return/Replacement policy: Rating 2.87/10 2.87/10

All 16,299 Customer Reviews

Rating 8/104/5
modified review posted

"The link to a rebate went to a very insistant person who would not take no for an answer. I had to hang up on them for not accepting my wishes to cancel there offer."



Rating 10/105/5
modified review posted

"Fast and easy way to get my product. Delivery was longer than I expected."

Rating 10/105/5
modified review posted

"Factory Outlet Store. com makes it easy, no hassle, order is confirmed, shipped very quickly and arrives is excellent condition. Thanks for being there 24/7."

Rating 8/104/5
modified review posted

"Beard trimmer works good, nose trimmer doesn't work well at all.
Delivery was quick.
"

Rating 10/105/5
modified review posted

"I was pleased with the product and delivery. Thank you."

modified review reply posted Apr-22-2014
factory-outlet-store's Avatar
factory-outlet-store, FactoryOutletStore.com rep has responded

“Great to hear!
Thank you for the positive feedback. If you happen to encounter any issues in the future then please contact our Customer Relations Department - Monday thru Friday - 9am to 4pm Eastern/Standard at 866-612-1641 and we’ll be more than happy to assist.”

Rating 2/101/5
modified review posted

"ordered a battery for my toshiba satellite 775D received battery for Toshiba pro 300. I called customer service and after the usual 10 minute wait a gentleman whose accent made it difficult for me to understand told me that was the only Toshiba battery they had in stock and if I wanted my money back I had to send thee battery back at my expense and pay a restock fee. My battery is listed in their online catalog so they are either advertising a product and doing a switch or your customer service really needs better supervision. In any case I'm stuck with a battery I can't use, the good news is I was able to order my battery from a good site."

modified review reply posted Apr-22-2014
factory-outlet-store's Avatar
factory-outlet-store, FactoryOutletStore.com rep has responded

“Thank you for your purchase with us here at the FactoryOutletStore.com.

We sincerely apologize for the inconvenience that this may have caused you. We fill orders by SKU received and our records show that we filled the correct SKU on your order.

We understand the situation/error and as a courtesy refunded the full purchase price of the return. Please contact your card issuing bank to find out exactly when this amount will be placed back into your account.

We would be more than happy to help in any way that we can on your future purchase .. please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at 866-612-1641 for any assistance needed.”

Rating 10/105/5
modified review posted

"The product was as described and it arrived even quicker than expected."

Rating 10/105/5
modified review posted

"Exact item, quickly delivered, at a fair price."

Rating 10/105/5
modified review posted

"They delivered my product and it had more attachments than I thought I was going to get."

Rating 10/105/5
modified review posted

"Unbelievably fast! Exactly as described. "

Rating 2/101/5
modified review posted

"You sent me the wrong battery for a galaxy 11 cell phone @14.95 when I returned the battery you only refunded 9.71 ,,you cheered me 5.24,,,,this.was not my error it was yours and you should refund the entire amout of purchase,as of this time I will not ever order anything from your company,,then I call for customer service and says I am 2md in q,,the agent answers the phone and puts me on gold before I could ever tell them of the issue,,this is poor service "

modified review reply posted Apr-17-2014
factory-outlet-store's Avatar
factory-outlet-store, FactoryOutletStore.com rep has responded

“We sincerely apologize for the inconvenience that this may have caused you.

We understand the situation/error and as a courtesy refunded the full purchase price of the return. Please contact your card issuing bank to find out exactly when this amount will be placed back into your account.

We would be more than happy to help in any way that we can on your future purchase .. please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at 866-612-1641 for any assistance needed.”

Rating 10/105/5
modified review posted

"it was a very good experience , if i needed something more i would check with n first ...."

Rating 10/105/5
modified review posted

"Excellent product, price and service. Will do business again with this company. Thanks!!"

Rating 10/105/5
modified review posted

"The product arrived before I expected!!!!Excellent service!"

Rating 2/101/5
modified review posted

"It does not work, the plugin is a different size I guess.
I wish to return it, how is that done? I would like credit as it is useless to me.
Wendel Lathrop
"

modified review reply posted Apr-17-2014
factory-outlet-store's Avatar
factory-outlet-store, FactoryOutletStore.com rep has responded

“Thank you for your purchase with us here at the FactoryOutletStore.com

We sincerely apologize for the inconvenience that this may have caused you.

As a courtesy we refunded you the full purchase price of the item.

We would be more than happy to help in any way that we can on your future purchase .. please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at 866-612-1641 for any assistance needed.”