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Stores > FactoryOutletStore.com

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  • FactoryOutletSt
    • Address: 575 Underhill Blvd - #350
    • Contact: customerservice@factoryoutletstore.com
    • Phone: 1-800-816-0810
    • Customer Support: 646-367-6141
    • Business Hours: 9am to 5pm EST
    • Fax: 646-792-3324

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.31/10 6.31/10
    Chance of future purchase: Rating 4.18/10 4.18/10
    Shipping & packaging: Rating 5.59/10 5.59/10
    Customer service: Rating 3.01/10 3.01/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

35,254 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-11-30

The place to go.

"I have shopped here before. Never a problem. They are A+."


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Verified Customer
Rating 10/10
5/5
2016-11-30

" Factory Part, fast shipping!"


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Verified Customer
Rating 10/10
5/5
2016-11-30

"It worked for me ,had what I needed, delivered on time!
Thank You,
"


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Verified Customer
Rating 10/10
5/5
2016-11-29

Simple

"Everything worked smoothly and simply. Will use company again in future!"


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Verified Customer
Rating 6/10
3/5
2016-11-29

Hmm

"I like factoryoutlet.com but unhappy with the first order. It was returned because shipping messed up the address on the shipping lable. I had to reorder and pay more. Still waiting on the refund of the first order that I didn't get."

This review was modified by ms33610 on December 02 2016 11:51:36 AM
Rep reply posted Nov-30-2016

A rep from FactoryOutletStore.com, factory-outlet-store, has responded

“Hello ms33610,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

Your return was processed and refunded per our Return Policy on 4/4/2016 back to the original source of charge.

If you would like to contact us at your convenience please feel free to call 800-816-0810 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


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Verified Customer
Rating 10/10
5/5
2016-11-29

Fast delivery!!

"Was exactly as ordered. Delivery was fast also. Would order again."


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Verified Customer
Rating 10/10
5/5
2016-11-29

great service

"I have never ordered any product from this company before and was very pleased with the quick delivery and the sonic care toothbrush was exactly as pictured for a fantastic price!"


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Verified Customer
Rating 10/10
5/5
2016-11-29

Luggage was great!

"Great experience, quality and fast shipping."


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Verified Customer
Rating 2/10
1/5
2016-11-29

Battery was Useless

"The battery I ordered was supposed to work in a Samsung Galaxy s5 phone. It fit in the phone but would not charge and would not turn the phone on. It is useless."

Rep reply posted Nov-30-2016

A rep from FactoryOutletStore.com, factory-outlet-store, has responded

“Hello martinlaufer,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

We understand that situations may occur and appreciate your comment. As a courtesy we have refunded the full purchase price of the item purchase.

If you would like to contact us at your convenience please call 800-816-0810 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


No Avatar

Verified Customer
Rating 2/10
1/5
2016-11-29

Very dissatisfied

"I ordered the batteries November 11, 2016, and still have not received the 4 batteries.
I called customer service 2 or 3 times, I'm discussed and I'm going to call my visa
company to tell them I never received them
I had surgery in November and the phones all die when I'm talking to family, doctors
and caregivers.
"

Rep reply posted Nov-30-2016

A rep from FactoryOutletStore.com, factory-outlet-store, has responded

“Hello dianerusch,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

We greatly appreciate this comment and after reviewing your order history – we’ve shipped you a replacement which you should be receiving shortly.

We understand that situations may occur and welcome the opportunity to find solutions directly by contacting our US Based Customer Relations Department at 800-816-0810 Monday thru Friday 9am to 4pm Eastern/Standard.”


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Verified Customer
Rating 10/10
5/5
2016-11-29

Very prompt on delivery.

"Ordered item and received it a day early from estimated date."


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Verified Customer
Rating 6/10
3/5
2016-11-29

Ok razor

"The razor I ordered was not very smooth....I sent it back and ordered a better model...."

Rep reply posted Nov-30-2016

A rep from FactoryOutletStore.com, factory-outlet-store, has responded

“Hello mskirkmoab,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you. We will contact the manufacturer regarding this situation immediately. Thank you for this comment.

Please feel free to contact our US Based Customer Relations Department at 800-816-0810 Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience – we will be more than happy to help.”


No Avatar

Verified Customer
Rating 4/10
2/5
2016-11-29

Samsung replacement battery

"By studying the add, I was led to believe that the battery was an original Samsung item. It arrived without the Samsung name, and it lasted only a couple of hours. It appeared to be the same battery, I had paid 1/3 as much for, at another store. I am very disappointed. It was a waste of time and money. Please be truthful!"

Rep reply posted Nov-30-2016

A rep from FactoryOutletStore.com, factory-outlet-store, has responded

“Hello UsFlipp,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

We understand that situations may occur and appreciate your comment. As a courtesy we have refunded the full purchase price of the item purchase.

If you would like to contact us at your convenience please call 800-816-0810 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


No Avatar

Verified Customer
Rating 2/10
1/5
2016-11-29

"the item was kids size. The size was not clearly marked on your site and I had to return it."

Rep reply posted Nov-30-2016

A rep from FactoryOutletStore.com, factory-outlet-store, has responded

“Hello danavalf,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

We will research this issue and make all necessary changes immediately as needed. Thank you.

Please feel free to contact our US Based Customer Relations Department at 800-816-0810 Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience – we will be more than happy to help.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-11-29

"Was very pleased with my order.Was on time and right."


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