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RatingsRating
Store InformationStore Info
Full Rating Profile
  • FactoryOutletSt FactoryOutletStore.com Elite Status
    • Address: 1407 Broadway - Suite #700
    • Contact: customerservice@factoryoutletstore.com
    • Phone: 1-800-816-0810
    • Customer Support: 646-367-6141
    • Business Hours: 9am to 6pm EST
    • Fax: 646-792-3324

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.36/10 5.36/10
    Chance of future purchase: Rating 3.29/10 3.29/10
    Shipping & packaging: Rating 4.62/10 4.62/10
    Customer service: Rating 3.22/10 3.22/10
    Return/Replacement policy: Rating 2.20/10 2.20/10

27,991 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"The sprinkler arrived in perfect condition and was right on the scheduled arrival time."


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Verified Customer
Rating 10/10
5/5

"Delivered in time as promised."


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Verified Customer
Rating 4/10
2/5

"The item is supposed to be original but the one i received the quality is not ."

Rep reply posted Jul-06-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello ecvofsmb888,

Thank you for your purchase with us here at the FactoryOutletStore.com.

We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original. We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselves.

If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at 646-367-6141 for any assistance needed.”


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Verified Customer
Rating 10/10
5/5

"Prompt & equitable. I would purchase from here again."


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Verified Customer
Rating 10/10
5/5

"the cell battery i bought wouldn't charge, but i received a full, immediate refund without any hassle. so i was very satisfied with my transaction."


Rating 2/10
1/5

"I ordered and received Celestron binoculars from this outlet. After deciding they weren't good enough for my purposes, I decided to invoke the "Money Back Guarantee" and contacted them to initiate a return. I learned that "money back" means less "15% processing fee," and only if they are satisfied item is returned in same condition. I called customer service because the language on their site ("return for credit" and "less shipping costs") was confusing but was assured that I would receive a refund, less 15%. Figuring it was my mistake for not reading fine print, I proceeded with the return, understanding I would lose about $18.74 of my original $124.95. I shipped the binoculars, at my own cost of course, and waited for my refund. I never heard back from the store directly, but did receive notice from PayPal that I'd gotten a partial refund: they deducted $26.74. I would not do business with this store again. There are better sources, selling items at a decent price, who stand up for their products. "

Rep reply posted Jul-06-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello leejaffe54,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you

We have a full listing of all of our Policies & Procedures via our website where the purchase was made and we do not process any fees for returned merchandise that are defective. All other returns are subjected to return processing.

Please feel free to contact our US Based Customer Relations Department at 646-367-6141 Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience and we will be more than happy to assist you.”


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Verified Customer
Rating 10/10
5/5

"Quick shipment and received what I ordered at great price."


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Verified Customer
Rating 10/10
5/5

"The site was easy to use, easy to order, priced well and product arrived quickly. Doesn't get better than that."


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Verified Customer
Rating 10/10
5/5

"It met my needs, It met my needs."


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Verified Customer
Rating 8/10
4/5

"The product was good, price was good, delivery time was expedient. The product I ordered was ear pads for a headset. So you couldn't tell much about it from the product description, and it didn't include measurement. This meant i took a chance but it worked out."


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Verified Customer
Rating 8/10
4/5

"Sent me the wrong AC charger. Called over a week ago and they said they would send me the right one. as of today July 3, I have not receied the correct one. "

Rep reply posted Jul-06-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello sherryjerry298,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

We show that your package was successfully delivered to your Local Post Office on 7/05/2015. Please allow sufficient time for your Local Post Office to deliver your package to your door.

Please feel free to reach out to our US Based Customer Service Representative at 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard for any further assistance needed.”


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Verified Customer
Rating 10/10
5/5

"It was exactly the product that I wanted. Only newer and better. It took a little while to get it. But worth the wait...I didn't request special mailing."


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Verified Customer
Rating 10/10
5/5

"i was happy with the entire transaction"


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Verified Customer
Rating 10/10
5/5

"Delivered in a reasonable amount of time. Product as described. Thanks"


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Verified Customer
Rating 6/10
3/5

"They sent a unit that did not charge. But they were good about exchanging it"


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FactoryOutletStore.com is a merchant member
FactoryOutletStore.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,851 merchant members.