We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
FactoryOutletSCoupons

22,770 Customer Reviews

Rating 10/10
5/5
modified review posted

"Satisfied with the overall transaction process. Very good customer service :)"


Rating 10/10
5/5
modified review posted

"Product arrived when expected - pricing seemed to be good."


Rating 2/10
1/5
modified review posted

"The battery I ordered did not fit my phone"

+ Read user comments
modified review Rep reply posted Dec-19-2014

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello odenafrazier,

Thank you for your purchase with us here at the FactoryOutletStore.com. We sincerely apologize for the inconvenience that this caused you. We understand the situation/error and as a courtesy refunded the full purchase price.

We would be more than happy to help in any way that we can.. please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at 646-367-6141 for any assistance needed.”


Rating 10/10
5/5
modified review posted

"Got the correct product and it was as advertised.
"


Rating 10/10
5/5
modified review posted

"I received my package very quickly. "


Rating 10/10
5/5
modified review posted

"arrived in timely manner as it has before."


Rating 10/10
5/5
modified review posted

"The person with whom I spoke was very professional and took my order easily.The item arrived within the time frame stated and I was most pleased. Thank you."


Rating 2/10
1/5
modified review posted

"No Money ! (extra non-refundable ~$30 wasted)
No Time ! (~3 months of waiting and arguing wasted)
No Spirits ! (~over 7 hours of aggressive correspondence and horrible company employees’ ethics wasted)
No product received after all and no apologies ! ! !

No to http://www.factoryoutletstore.com/ on U.S. market !

In fact, what is advertised on the website of http://www.factoryoutletstore.com/ is not what you are going to get shipped and the company aggressively declines exchanges and/or money returns! Finally in 3 month of fighting for some justice, money only partially returned, but no apologies for hanging up phones, extremely long waits and no notification by email or follow ups with a phone call were arranged after any adjustments. This down to earth UNPROFESSIONAL and RUDE!

http://www.factoryoutletstore.com/ has very unethical and aggressive customer service. Once you pay your money, you can forget about their employees including management staff being polite and professional with you.

No! They won’t work to expedite your order which was almost 3 month overdue!

No! They won’t be sorry that you end up paying all shipping and restocking fees for misleading pictures of their product posted on their website!

No! They won’t even feel bad for their employees’ short temper and aggressive ethics to their clients!

This kind of companies must be banned by U.S. government to practice on U.S. market!
Most of their company’s crew that came across to me don’t even communicate the language a normal person would comprehend, and yet their warehouse is located in NY!
Shame! This is a 3rd world barbarian company that pretends to be something else.
Do not trust them!
Don’t be fooled with their website, comments and the products that are listed in there!
It is nothing like trustable online market that most of us are used to!

List of http://www.factoryoutletstore.com/ employees that came across while fighting my way through their online and phone systems: Asher, Ed, Ruben, Tracy (manager).

Please write your inquiries if interested.
I am about to file a small claim against this company for the service provided with no complete money refund for the product I paid for and waited for almost 3 month.
"

modified review Rep reply posted Dec-19-2014

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello ruhail242-51206,

Thank you for your purchase with us here at the FactoryOutletStore.com

We sincerely apologize for the inconvenience that this may have caused you.

Our Customer Relations Manager is currently reviewing your order and will contact you as soon as possible ..
Monday thru Friday - 9am until 4pm Eastern/Standard from 866-612-1641.”


Rating 10/10
5/5
modified review posted

"Perfect, as described and shipped fast."


Rating 10/10
5/5
modified review posted

"Very quick and with no problems. Package arrived as scheduled and product is as described!
"


Rating 10/10
5/5
modified review posted

"received what I ordered in good time"


Rating 10/10
5/5
modified review posted

"Everything wernt very smoothly!"


Rating 10/10
5/5
modified review posted

"Great price, great service!"


Rating 10/10
5/5
modified review posted

"Very satisfied with my purchase."


Rating 10/10
5/5
modified review posted

"The purchase was delivered on time and I got a great price compared to normal retail suppliers. It is the identical item I used to buy locally. "


FactoryOutletStore.com is a Merchant Member! Learn more

FactoryOutletStore.com is a merchant member
FactoryOutletStore.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,919 merchant members.