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RatingsRating
Store InformationStore Info
Full Rating Profile
FactoryOutletSCoupons
  • FactoryOutletSt
    • Address: 1407 Broadway - Suite #700
    • Contact: customerservice@factoryoutletstore.com
    • Phone: 1-800-816-0810
    • Customer Support: 646-367-6141
    • Business Hours: 9am to 6pm EST
    • Fax: 646-792-3324

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.66/10 5.66/10
    Chance of future purchase: Rating 3.78/10 3.78/10
    Shipping & packaging: Rating 5.01/10 5.01/10
    Customer service: Rating 3.36/10 3.36/10
    Return/Replacement policy: Rating 2.35/10 2.35/10

27,092 Customer Reviews

Rating 10/10
5/5
modified review posted

"Good price, free delivery."


Rating 10/10
5/5
modified review posted

"They delivered when they said they would on both orders. The second one was to add nother collar for the two dog system. The only difficulty I had was getting the two dog system coded in, which was my problem not theirs. I finally succeeded yesterday and so far so good. "


Rating 6/10
3/5
modified review posted

"Had a run-in with the customer service call center. Did not speak English well, claimed my home (billing) address (in existence since 1929) and UPS store (shipping) address (easily verifiable on the UPS website) did not exist. Cancelled order and bought elsewhere. "

modified review Rep reply posted May-28-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello kwixtrom,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

As one of the Premier Online Retailers, our goal is to have as many happy customers as possible. We pride ourselves on being able to fill over 98% of all orders we receive in a timely fashion and try our best to be on guard for fraudulent situations/orders.

After reading this complaint and looking into why the order was cancelled we do see that there were issues with the billing and/or shipping information received. Without the correct information we are not able to successfully bill.

If you would like to contact us at your convenience please call 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


Rating 2/10
1/5
modified review posted

"How do you return items?
Free shipping thats a joke.
"

modified review Rep reply posted May-28-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello jim-33895,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you

We do show that the item purchase via our online shopping cart and all of our Policies & Shipping Procedures are listed on our website for customer review. We do offer FREE ground shipping on most orders within the Continental United States.. Unfortunately, not to Hawaii & Alaska. Return Instructions emailed to you on your Email.

Please feel free to contact our US Based Customer Relations Department at 646-367-6141 Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience – we will be more than happy to help.”


Rating 10/10
5/5
modified review posted

"received my phones in a short period of time, for which I was truly thankful."


Rating 2/10
1/5
modified review posted

"I can get the program to my garmin"

modified review Rep reply posted May-28-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello kubawd,

Thank you for your purchase with us here at the FactoryOutletStore.com. We sincerely apologize for the inconvenience that this caused you.

Unfortunately, we do not provide Technical Support on any of our items we carry as we have such a diverse selection. For any and all Technical Support our Customers contact the Manufacturer directly. we see that you already spoke to One of our US Based Customer Service Representative and we already assisted you with the number for technical help for Phantom Alert.

We would be more than happy to help in any way that we can .. please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at 646-367-6141 for any assistance needed.”


Rating 10/10
5/5
modified review posted

"I believe the prices for the product are a little pricey compared to when I could buy the product at
Target in Rapid City, SD
"


Rating 4/10
2/5
modified review posted

"Sent back a return for a refund and no response "

modified review Rep reply posted May-28-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello bpcummins48,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this may have caused you.

Please review our Return Policy for return directions, As of now we have not received the items back to our warehouse. Once the item is returned and inspection for defect the return will be processed and refunded per our Return Policy to the original source of charge.

If you would like to contact us at your convenience please call our US Based Customer Relations Department at 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


Rating 10/10
5/5
modified review posted

"Very easy to place an order & deal with!!!!"


Rating 10/10
5/5
modified review posted

"Shopping was simple and order was process and shipped timely. "


Rating 10/10
5/5
modified review posted

"Arrived in good condition and on time. Happy."


Rating 10/10
5/5
modified review posted

"good price. fast delivery. correct product."


Rating 6/10
3/5
modified review posted

"I bought two items and I returned them both because they were not what I wanted."

modified review Rep reply posted May-28-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello jimmarsh425,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

Your return was processed and refunded per our Return Policy on 5/28/2015 back to the original source of charge.

If you would like to contact us at your convenience please feel free to call 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


Rating 10/10
5/5
modified review posted

"Produce arrived quickly and in good condition. Does as advertised. "


Rating 10/10
5/5
modified review posted

"Great price and quick ship."


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