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Store InformationStore Info
Full Rating Profile
FactoryOutletSCoupons
  • FactoryOutletSt
    • Address: 1407 Broadway - Suite #700
    • Contact: customerservice@factoryoutletstore.com
    • Phone: 1-800-816-0810
    • Customer Support: 646-367-6141
    • Business Hours: 9am to 6pm EST
    • Fax: 646-792-3324

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.86/10 5.86/10
    Chance of future purchase: Rating 3.74/10 3.74/10
    Shipping & packaging: Rating 4.92/10 4.92/10
    Customer service: Rating 3.24/10 3.24/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

25,549 Customer Reviews

Rating 10/10
5/5
modified review posted

"very helpful and nice to deal with. "


Rating 2/10
1/5
modified review posted

"DO NOT DO BUSINESS WITH THIS SITE!!!! I paid extra to ensure that I purchased the specific brand I needed. They substituted an inferior brand. When I returned it because they did not ship what I ordered, they charged me shipping and restocking. The charge was $129 and they credited me $82. This is a rip-off organization. Do not expect them to deal with you fairly when they make errors with your order."

modified review Rep reply posted Mar-26-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello matchbbe,

Thank you for your purchase with us here at the FactoryOutletStore.com. We sincerely apologize for the inconvenience that this caused you.

We understand the situation/error and As a courtesy we attempted to keep you as a happy customer we refunded the Restocking Fees on the order and issued a full refund.

We would be more than happy to help in any way that we can.. please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at 646-367-6141 for any assistance needed.”


Rating 10/10
5/5
modified review posted

"very simple and efficient ..... satisfactory"


Rating 10/10
5/5
modified review posted

"my purchase was very satisfactory"


Rating 10/10
5/5
modified review posted

"found what I needed and it came quickly "


Rating 10/10
5/5
modified review posted

"Fast free delivery of exactly what I ordered at a great price"


Rating 2/10
1/5
modified review posted

"I NEVER RECIEVED MY ORDER AND WHEN I CALLED THEY SAID THEY IT WAS DELIVERED AND IT HAS NOT . I GOT MY CREDIT CARD BILL AND THEY CHARGED ME FOR THEM. WOULD YOU PLEASE LOOK INTO THIS MATTER, IT SEEMS LIKE WHO EVER ANSWERS THE PHONE THEY HAVE NO IDEA WHAT YOU ARE TALKING ABOUT. THANKS"

modified review Rep reply posted Mar-26-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello nicholse,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

We understand that situations may occur and appreciate your comment. As a courtesy we have refunded the full purchase price of the item purchase.

If you would like to contact us at your convenience please call 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


Rating 10/10
5/5
modified review posted

"Delivered in a timely fashion and product performs well"


Rating 10/10
5/5
modified review posted

"I was pleased with how fast I received my merchandise. Also I have not been able to find my product anywhere else. "


Rating 2/10
1/5
modified review posted

"I placed an order that was listed as " in stock " on 3/11.
I waited a week for shipping information before I contacted them only to be told that the item is back-ordered. I explained that it was listed as in stock and still is. So apparently the listing of in stock means nothing as it is still listed as in stock and it has still yet to ship two weeks later.
"

modified review Rep reply posted Mar-26-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello doyle828,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

Unfortunately, the item purchased was listed as National Backorder at the time of your purchase and we expect replacement stock shortly. Rest assured that your order will be shipped as soon as the item is made available.

If you would like to contact us at your convenience please feel free to call 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


Rating 10/10
5/5
modified review posted

"Exactly what I ordered and delivered in a timely manner."


Rating 2/10
1/5
modified review posted

"I booked Aerobed on 3/9/15 and paid $149. some cents. Till today I haven't recd the shipment. Whenever Calling them I get the same answer. UPS lost the shipment. I asked them to give me back my money. They are not responding . I never had such bad experience."

modified review Rep reply posted Mar-26-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello uttama_mitra,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you and sincerely regret that our carrier of choice has misplaced/mis-delivered your package.

We will contact our carrier immediately if we have not previously contacted them to start a “Missing Package” Investigation. This investigation usually takes 7 to 10 Business Days to conclude and at that point we are able to reship another item.

Please feel free to contact our US Based Customer Relations Department at 646-367-6141 Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience – we will be more than happy to help.”


Rating 2/10
1/5
modified review posted

"Completed Dissatisfied!
Do not buy products here!
I ordered and paid for a Garmin Product at the online Factory Outlet Store on 2/28/2015. They indicated product availability and offered a standard 2-5 day estimated delivery.
After the product did not arrive, and without any communication from the "store", I tried to track the shipment online but only received a confusing note that they were processing my request. I called and was advised that the product was back ordered and WOULD SHIP in three days. DId not receive the product. Called again and again advised that product WOULD SHIP to 2-4 days....didn't happen. Called again...same advice so I cancelled the order.
I strongly recommend that you do not buy from FactoryOutletStore because they don't communicate with the manufacturer nor with the customer. They don't provide any accurate information about the actual product availability or shipment.
"

modified review Rep reply posted Mar-26-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello pflugrad,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

Unfortunately, the item purchased went on a Temporary Backorder due to the popularity of the item and we sincerely apologize that the item was not available. The Backorder on the item has since been extended – regrettably, we were not able to fill your order. please contact our US Based Customer Service Department and someone will assist you in your search for a replacement item as we do offer a wide selection of products.

If you would like to contact us at your convenience please feel free to call 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


Rating 10/10
5/5
modified review posted

" Product was exactly as described. Deliver was quick and on time. Outstanding online vendor. This is the second time I have purchased from this vendor and will do so again"


Rating 4/10
2/5
modified review posted

"The corded handset that sent to me does not match the model of my phone. I did give them the right model number of AT&T. The second time it was sent to me was an ear set.
However, I am pleased that I don't have to return them and I was told that I will not be charged for those items. You do have good customer service. Thanks.

"

modified review Rep reply posted Mar-25-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello youngabo,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

We show that you contacted us on 3/19/2015 to alert us of the situation and as a courtesy we refunded the full purchase price of the item on the same day.

If you would like to contact us at your convenience please call 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


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