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3,967 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","store_rating":"8.15","total_reviews":"3967"}, "store");)
reply posted Jun-14-2013 “We can exchange the unit for anything else on the site to avoid the restocking fee, please call us at (866) 612-1641 for assistance!”
reply posted Jun-14-2013 “Hi, please call us at (866) 612-1641 to discuss your order. The items purchased were indeed POE and do not include power adapters, we apologize for any confusion!”
reply posted Jun-14-2013 “We sincerely apologize for the delay, we will charge and ship your order as soon as it becomes available! Alternatively feel free to call us at (866) 612-1641 to review other products we currently have in stock!”
reply posted Jun-14-2013 “According to the Post Office this was delivered on 6/10. If this is not the case please call us at (866) 612-1641 immediately!”
reply posted Jun-14-2013 “I sincerely apologize for your wait, I will be researching your complaint as typical wait time is less than 1 minute! Meanwhile I see you got the rebate figured out, please call us at (866) 612-1641 for further assistance! (I assure you you won't wait in line!)”
reply posted Jun-14-2013 “We offer free shipping, not free RETURN shipping! We will be issuing you a full refund upon return though, no restocking fees will be applied! Feel free to call us at (866) 612-1641 for further assistance!”
reply posted Jun-14-2013 “We apologize for the delay, I see we've got all items shipped now! Please call us at (866) 612-1641 for further assistance!”
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![Share](javascript:share_rating({"review_body":"order as promised and delivered on time","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3050493#comment3050493","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"yogi4312","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"the return policy is over the top. will never buy from this seller again. the product did not meet our expectations and the return will cost us a fortune...so their 30 guarantee return is a bad deal.","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3050313#comment3050313","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"meadowvalley","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was able to find the phone system I was looking for. No one else carried the model I wanted.","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3049917#comment3049917","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"joann4567","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am EXTREMELY dissatisfied with my customer service experience with Factory Outlet Store.<br>My order arrived a day late after paying for Next Day Air shipping. Instead of sending me the Power over Ethernet phone I ordered, I got one that requires a power cord to work. I showed them that the model number on my order was different than the model number on the phone I got, and they took FIVE business days to give me a response, even though I called every day at least once for an update. <br><br>Each time I called, they told me that a power cord doesn't come with the model I ordered, and I had to explain that I knew that, but they didn't send me the one I ordered! Then they would tell me that the model I received doesn't include a power cord; it has to be bought separately. <br><br>I KNOW that it is sold separately, but I wouldn't NEED it if they just sent me the one I ordered in the first place. <br><br>After more than a week, I decided just to buy the power cord I need through Amazon.<br><br>I paid almost $80 extra dollars for Next Day Air, and over one week later I STILL don't have the right phone, and yet "Customer Service" tells me that the only way to fix "my problem" is to buy a power cord that I don't want or pay to ship back the phone they sent me by mistake. They took ZERO responsibility for their mistakes.<br>","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3049357#comment3049357","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"brent_money","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Got it with no problem. Pkg was good as well... Thank you.","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3048927#comment3048927","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"victor-91827","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The online shopping experience was easy and convenient, also easy to navigate the web page. However the items that I ordered were said to be in stock and were not. I had to call customer service and was barely able to understand the service representative, he told me it was going to be another week before my order would ship. And then a third week before it would be at my home. Also no tracking information.","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3048359#comment3048359","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"huskerfootball123","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I just got it. But I think I will love it.","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3048249#comment3048249","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"rileye","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"When I searched for batteries for my home phones FactoryOutletStore.com offered the best price and quickest service. I received the batteries within 4 days from the date I ordered them. They were inexpensive and met my expectations.","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3048221#comment3048221","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"VOLEWIS1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The is very fast. All articles are exact then look in the internet. I hope to buy again in this store. Thanks Factory Outlet.","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3048017#comment3048017","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"mirna11842000","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The items I ordered have not arrived.","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3047025#comment3047025","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"lolobeesley","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The rebate process was not explained when I placed the order. In calling to find answers I was on hold, no exaggeration I was watching the clock\/timer on my phone, for 38 minutes. ","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3047017#comment3047017","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"allstartooele","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a handlebar mount for a GPS and it was suppose to fit the GPS Go. It does not. When I ordered from FactoryOutletStore.com, it was because you advertised free return shipping if it did not work. Now come to find out, I have to pay to return it AND a restocking fee. Will never order from you again, nor recommend you to anyone else.","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3046985#comment3046985","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"debbieruth2001","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered in advance for fishing trip with son. backordered and not shipped till akmost 10 days later. not acceptable customer service terrible, will probably not order from here again","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3046973#comment3046973","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"ervinhabeck","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"great price and shipped quickly, had the item within 3 days from placing the order","link":"http:\/\/www.resellerratings.com\/store\/FactoryOutletStore\/review\/3046405#comment3046405","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/FactoryOutletStore.jpg","store_name":"FactoryOutletStore.com","username":"djblain","rating":"5"}, "single");){kind=link}
"Will buy again..really don't buy off the computer"