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Stores > FactoryOutletStore.com

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Store InformationStore Info
Full Rating Profile
  • FactoryOutletSt
    • Address: 1407 Broadway - Suite #700
    • Contact: customerservice@factoryoutletstore.com
    • Phone: 1-800-816-0810
    • Customer Support: 646-367-6141
    • Business Hours: 9am to 6pm EST
    • Fax: 646-792-3324

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.64/10 6.64/10
    Chance of future purchase: Rating 4.53/10 4.53/10
    Shipping & packaging: Rating 6/10 6/10
    Customer service: Rating 3.89/10 3.89/10
    Return/Replacement policy: Rating 4.27/10 4.27/10

31,925 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-03

Gonna help me " catch " the big 'uns.

"Prompt delivery, quality product, will enjoy for years to come "


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Verified Customer
Rating 10/10
5/5
2016-02-03

Very Pleased

"The product I ordered came as promised. I had an issue with deregistering the phone. I emailed support. They responded promptly and everything worked out great. I am very pleased with my transaction"


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Verified Customer
Rating 10/10
5/5
2016-02-03

"Despite the storm delivery was quick."


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Verified Customer
Rating 10/10
5/5
2016-02-03

speedy touch !!!!

"Good product, Good packaging ,speedy shipping , Fast delivery.
nothing more to ask for Roy
"


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Verified Customer
Rating 10/10
5/5
2016-02-03

"They delivered the product on time."


Rating 2/10
1/5
2016-02-03

Do not shop on this site!

"I ordered a phone battery and the wrong size arrived (their error). I filled out the required exchange form and paid the postage to return the item. 13 days later, I was refunded for less than half the amount I paid, and they never sent me the correct size battery. I called and spoke with a representative who gave me a list of hoops to jump through in order rectify the matter. Very confusing. I decided to buy the correct battery from another site. Luckily, I was only out $7.18, and could afford to drop the matter. I feel sorry for anyone who makes a steeper purchase."

This review was modified by battery7 on February 03 2016 09:50:02 AM
Rep reply posted Feb-04-2016

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello battery7,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

We understand that situations may occur and appreciate your comment. As a courtesy we have refunded the full purchase price of the item purchase.

If you would like to contact us at your convenience please call 800-816-0810 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


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Verified Customer
Rating 8/10
4/5
2016-02-03

"I ordered the wrong item and returned it."


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Verified Customer
Rating 10/10
5/5
2016-02-03

Right on the Remington !

" My husband accidentally threw his razor head away… So I ordered areplacement from here with my fingers crossed and it fit perfectly!… So glad they had the model numbers correctly listed."


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Verified Customer
Rating 10/10
5/5
2016-02-03

"I liked their service, my purchase was delivered in 4 days, it was easy to find what I needed!"


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Verified Customer
Rating 10/10
5/5
2016-02-03

good service

"good quality product and timely delivery"


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Verified Customer
Rating 10/10
5/5
2016-02-03

"Got what I ordered when it was promised, you can't beat that"


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Verified Customer
Rating 10/10
5/5
2016-02-03

"
very satisfied. I didn't need any assistance.
"


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Verified Customer
Rating 2/10
1/5
2016-02-03

Making the customer jump through loops for a shipped broken part

"I ordered a Celestron telescope. I received it with a broken part that makes the unit inoperable. I sent customer support an email with a picture of the broken part. Two hours of conversation with additional request for more pictures of the box it came in and multiple times of saying they would refer it to sme mystical person to make a decision that would get back to me. 3 different people did get back to each telling me they could do nothing but would have someone else get back to me, and that if resolved it would take 8 to 10 days to ship. All of this going on while they were all aware I was leaving in 6 day to a remote island in the pacific and needed the telescope to take with me.
Totally unacceptable customer service!
I called Celestron direct in frustration and the shipped the part no questions asked that day
Do not do business with this company!
"


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Verified Customer
Rating 10/10
5/5
2016-02-03

Unclestewball

"Exactly what i ordered, exactly on time and a decent price"


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Verified Customer
Rating 8/10
4/5
2016-02-02

"Delivery took longer than expected, but the items were exactly what I needed and were reasonably priced."


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