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Store InformationStore Info
Full Rating Profile
  • FactoryOutletSt
    • Address: 1407 Broadway - Suite #700
    • Contact: customerservice@factoryoutletstore.com
    • Phone: 1-800-816-0810
    • Customer Support: 646-367-6141
    • Business Hours: 9am to 6pm EST
    • Fax: 646-792-3324

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 2.76/10 2.76/10
    Shipping & packaging: Rating 4.28/10 4.28/10
    Customer service: Rating 2.70/10 2.70/10
    Return/Replacement policy: Rating 1.90/10 1.90/10

29,179 Customer Reviews

No Avatar

Verified Customer
Rating 2/10
1/5

"they sent the wrong cord and when i called the sales person did not know what he was talking about. he said the t-mobile cord that we received would work for our garmin gps which is what we wanted. he was very rude."

Rep reply posted Aug-27-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello chila1113,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

We are consistently training our Customer Support Department and we use all feedback to further assist our Customers. We show that you contacted us on 8/15/2015 to alert us of the situation and as a courtesy we refunded the full purchase price of the item on 8/16/2015 .

If you would like to contact us at your convenience please call 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.”


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Verified Customer
Rating 10/10
5/5

"quick to fulfill the order item exactly what was ordered and very good quality"


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Verified Customer
Rating 10/10
5/5

"Quick delivery of ordered items."


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Verified Customer
Rating 10/10
5/5

"Received order in record time. Excellent service!"


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Verified Customer
Rating 10/10
5/5

"delivery was fast, and i got just what i ordered."


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Verified Customer
Rating 8/10
4/5

"Everything went smoothly."


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Verified Customer
Rating 10/10
5/5

"5 stars means just that. Thank you."


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Verified Customer
Rating 10/10
5/5

"Easy to order, great product and quacking shipping"


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Verified Customer
Rating 8/10
4/5

"So far, so good. The unit is working well and has been updated.
"


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Verified Customer
Rating 10/10
5/5

"Quick delivery and a good price."


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Verified Customer
Rating 10/10
5/5

"Got what i ordered in good condition"


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Verified Customer
Rating 10/10
5/5

"Great customer service. courteous, responsive, effective."


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Verified Customer
Rating 8/10
4/5

"Good service item came as described "


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Verified Customer
Rating 10/10
5/5

"prompt, courteous service"


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Verified Customer
Rating 6/10
3/5

"The product is fine, delivery is fine, customer service is fine. However, my credit card was charged 5 times because Factory Outlet said is was rejected, but all the charges was on my credit card statement. So, Then, I had to put 4 charges in dispute and wait to see if Factory Outlet cancels those additional charges.
Otherwise, the cell phone battery I ordered is fine and delivery was prompt.
"

Rep reply posted Aug-27-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello coopers7x,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

We understand the severity of the situation and appreciate your comment although we do not see that you have tried to alert us to any problems you have had with the purchase. we have Emailed you the purchase Receipt which shows the credit card used is charged only once for this transaction.

One of our US Based Customer Relations Department Representatives may contact you shortly if more information is necessary. If you would like to contact us at your convenience please call 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard.”


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