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RatingsRating
Store InformationStore Info
Full Rating Profile
FactoryOutletSCoupons
  • FactoryOutletSt
    • Address: 1407 Broadway - Suite #700
    • Contact: customerservice@factoryoutletstore.com
    • Phone: 1-800-816-0810
    • Customer Support: 646-367-6141
    • Business Hours: 9am to 6pm EST
    • Fax: 646-792-3324

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.79/10 5.79/10
    Chance of future purchase: Rating 3.92/10 3.92/10
    Shipping & packaging: Rating 5.02/10 5.02/10
    Customer service: Rating 3.31/10 3.31/10
    Return/Replacement policy: Rating 2.45/10 2.45/10

24,850 Customer Reviews

Rating 10/10
5/5
modified review posted

"great price on replacement heads for my electric razor..."


Rating 10/10
5/5
modified review posted

"everything was on time, as they said. I had no problems."


Rating 10/10
5/5
modified review posted

"quick delivery of correct product"


Rating 10/10
5/5
modified review posted

"Great product getting a lot of use out of it"


Rating 10/10
5/5
modified review posted

"Ordering was timely, correct, and as expected.
"


Rating 2/10
1/5
modified review posted

"I still didn't receive my order! it's been 17 days"

modified review Rep reply posted Feb-26-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello cadenzaviolins,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this may have caused you.

After reviewing the comment as well as your Order History with us, we show the package was undelivered due to wrong shipping address and coming back to us. As of now we have not received the item back to our warehouse, as soon as we get the Item Back we will Reship it out.

We would be more than happy to help in any way that we can .. please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at 646-367-6141 for any assistance needed.”


Rating 10/10
5/5
modified review posted

"Website was easy to use and high quaility products for great prices very timly and affordable shipping i have been cutting my own hair for awhile and this clipper set seems not to miss anythng the first time around saving me time "


Rating 10/10
5/5
modified review posted

"Fast Service And good , Happy Consumer"


Rating 10/10
5/5
modified review posted

"The USB cable may be defective, need to test it more."


Rating 10/10
5/5
modified review posted

"This is the first time I used Factory Outlet Store and the product was exactly what I ordered and was received in a timely manor and I would not hesitate to use them again"


Rating 10/10
5/5
modified review posted

"great service Got my item within days of ordering"


Rating 10/10
5/5
modified review posted

"Great prompt service. What else can I say about ordering a battery?? "


Rating 4/10
2/5
modified review posted

"The folks working there lied to me more than once. They kept telling me all of their new phones have a one year Manufacture warranty. If you read their fine print, you will see that they are not truthful. I do not like dealing with people who will lead you wrong to make a sale. "

modified review Rep reply posted Feb-26-2015

factory-outlet-store, FactoryOutletStore.com rep has responded

“Hello dadocohoon,

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you. One of our US Based Customer Relations Department Representatives will be contacting you shortly to better resolve the issue.

We understand that situations may occur and appreciate your comment as well as the opportunity to find a solution. If you would like to contact us at your convenience please call 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard.”


Rating 10/10
5/5
modified review posted

"Fair price, great service, free delivery, all good."


Rating 10/10
5/5
modified review posted

"Service was quick and easy."


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