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"I got in touch with Chris at Factor Gaming, and they had apparently changed 800 phone number carriers. The company has offered to waive the shipping cost, and I naturally have agreed to do so. They have since removed the old charge from my account, and will be charging the updated price. More info as it becomes available to me. >I find it convenient that all of these reviews >were written around the same date/time. I have >ordered a laptop from factor gaming, and have >received NO correspondence regarding its >progress. I cannot contact sales and/or support >because no one answers the phone or replies to >my emails. I've tried calling during business >hours and at all times of the day. I've done >all that I can to contact this company, and I >haven't heard so much as a peep from them. This >has truly been a frustrating experience. "
This review was modified by germ45 on March 10 2009 08:48:59 AM
"I ordered a laptop from Factor Gaming two weeks ago and despite my best efforts, I have not been able to make any form of contact with anyone representing the company. I can't even verify they exist. I have called at least 10 times everytime it says the mailbox is full. I have sent 3 emails through each form (contact us, ask a sales question, and request a callback). I have had no contact whatsoever and my order has not even left the 'order received' status. If this is their idea of excellent customer service, then I would hate to see a company they describe as having bad customer service."
"The ordering process was really easy, and I like the way that the price auto updated to the right and was always visible. Also the No Additional Software statement speaks volumes about your company, I cant wait to see it for myself! The only thing I would like to see is an estimated ship date or an estimated arrival date. Even if it was via email, it would be a heck of a lot better that not knowing at all. You have the 2nd best price on the net for this particular laptop, your easy customization interface made me pay the extra $48 more for this one than the other one."
"I was very happy with my service i have recieved from Factor Gaming. the customer service was very polite and chris was always very happy with answering any quesions i had or any issues with shipping. It was unfortunate that they were having technical difficultys with there email and it resulted in my order being delayed but it is a Foreseeable problem in any business and Factor Gaming souldn't be distraught about it. the overall experience is a A and i will happly countinue to use Fagtor gaming for issues and if i ever want to order another computer"
"System looks and perform great, prices were right, everything about the computer is perfect.
My problems showed up with the shipping. I lived in Canada so had to pay extra shipping and the delivery time was long... longer that for my other orders in the USA. Also, I ordered a SoudBlaster Card with the laptop and never received it to this day (4 months later) even if I called at least 6-8 times at the customer service to see what was going on... Apparently they can't ship it to Canada from their warehouse, they need to ship it to their customer service offices and then ship it to canada.. but even that did not work and im still card-less.
After 4 months and 8 calls to their office, I kind of give up on my card... which I paid 120$,
So overall, if you are outside USA, (in canada at least), might want to check with them first or check elsewhere. saves you the trouble!"
"I would first like to thank Chris from Factor Gaming and Frank from Sager. They both were extremely helpful with our purchase. They asked what our needs were, so that they could fit us with the best laptop. There delivery time was to be 3 to 5 bus. days and we received our laptop in 2 1/2 days. We will continue doing business with them and also recommend them.
Gateway Cus. Service Rating 0 Dell Cus. Service Rating 2 Factor Gaming Rating PRICELESS
"I had hell when I tried to order with alienware (that's another freakin' circus) especially when my ORDER was never even recieved - despite getting my credit card billed. I remember when I checked out the factor gaming website, picked out and customized my PC. Long story short: Fan-damn-tastic! Chris, the rep I spoke to was excellent from start to finish. polite, helpful, answered my questions, no bullshit or run arounds. By the time I was done talking to Chris, I actually liked the guy! My order had to be shipped long distance to Hong Kong, China. Chris was up front about delivery times, extra shipping charges and everything else related to the delivery. Hell, I got my order three days earlier than expected. Had no problems with their electronic notifications. when i need another laptop for gaming, I'll be coming back to factor gaming! "
"Not only was this product an absolute killer machine, the time it took to order, build, test and ship was incredibly fast. The customer support was more than helpful, always providing me with accurate, timely answers to any question I had. Kudos to FactorGaming for building great computers and even greater customer relations"
"My experience with this company has been horrible. I placed an order with them for a new laptop on November 30th, and spoke with Chris to give him all the information they requested to process my credit card. My order updated to "Processing" on December 2nd, and it has been sitting there through today (December 28th). I have sent several emails to sales trying to find out what is going on with my order, and have made several attempts at calling their customer service number, but have yet to receive any kind of response. The only consolation is that my card hasn't been charged yet, so I don't have to file a dispute with my credit card company. There are several other companies that sell this exact same laptop with the exact same specifications, so I am going to be taking my business elsewhere."
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posted Dec-03-2009 
![Share](javascript:share_rating({"review_body":"I ordered a laptop from Factor Gaming two weeks ago and despite my best efforts, I have not been able to make any form of contact with anyone representing the company. I can\u0027t even verify they exist. I have called at least 10 times everytime it says the mailbox is full. I have sent 3 emails through each form (contact us, ask a sales question, and request a callback). I have had no contact whatsoever and my order has not even left the \u0027order received\u0027 status. If this is their idea of excellent customer service, then I would hate to see a company they describe as having bad customer service.","link":"http:\/\/www.resellerratings.com\/store\/Factor_Gaming\/comment\/537024#comment537024","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factor_Gaming.jpg","store_name":"Factor Gaming","username":"schoon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The ordering process was really easy, and I like the way that the price auto updated to the right and was always visible. Also the No Additional Software statement speaks volumes about your company, I cant wait to see it for myself! The only thing I would like to see is an estimated ship date or an estimated arrival date. Even if it was via email, it would be a heck of a lot better that not knowing at all. You have the 2nd best price on the net for this particular laptop, your easy customization interface made me pay the extra $48 more for this one than the other one.","link":"http:\/\/www.resellerratings.com\/store\/Factor_Gaming\/comment\/475550#comment475550","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factor_Gaming.jpg","store_name":"Factor Gaming","username":"REGonz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very happy with my service i have recieved from Factor Gaming. the customer service was very polite and chris was always very happy with answering any quesions i had or any issues with shipping. It was unfortunate that they were having technical difficultys with there email and it resulted in my order being delayed but it is a Foreseeable problem in any business and Factor Gaming souldn\u0027t be distraught about it. the overall experience is a A and i will happly countinue to use Fagtor gaming for issues and if i ever want to order another computer","link":"http:\/\/www.resellerratings.com\/store\/Factor_Gaming\/comment\/521920#comment521920","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factor_Gaming.jpg","store_name":"Factor Gaming","username":"NicholasL","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"System looks and perform great, prices were right, everything about the computer is perfect.<br><br>My problems showed up with the shipping. I lived in Canada so had to pay extra shipping and the delivery time was long... longer that for my other orders in the USA. Also, I ordered a SoudBlaster Card with the laptop and never received it to this day (4 months later) even if I called at least 6-8 times at the customer service to see what was going on... Apparently they can\u0027t ship it to Canada from their warehouse, they need to ship it to their customer service offices and then ship it to canada.. but even that did not work and im still card-less.<br><br>After 4 months and 8 calls to their office, I kind of give up on my card... which I paid 120$,<br><br>So overall, if you are outside USA, (in canada at least), might want to check with them first or check elsewhere. saves you the trouble!","link":"http:\/\/www.resellerratings.com\/store\/Factor_Gaming\/comment\/518980#comment518980","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factor_Gaming.jpg","store_name":"Factor Gaming","username":"Dirio","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It\u0027s a crazy load. And this is a crazy talent to cope with it and magically come .<br><br>directory","link":"http:\/\/www.resellerratings.com\/store\/Factor_Gaming\/comment\/712572#comment712572","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factor_Gaming.jpg","store_name":"Factor Gaming","username":"aflintoff4gl","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would first like to thank Chris from Factor Gaming and Frank from Sager. They both were extremely helpful with our purchase. They asked what our needs were, so that they could fit us with the best laptop. There delivery time was to be 3 to 5 bus. days and we received our laptop in 2 1\/2 days. We will continue doing business with them and also recommend them.<br><br>Gateway Cus. Service Rating 0<br>Dell Cus. Service Rating 2<br>Factor Gaming Rating PRICELESS<br><br>Thank you Chris<br><br>Paul & Rose<br><br> ","link":"http:\/\/www.resellerratings.com\/store\/Factor_Gaming\/comment\/503376#comment503376","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factor_Gaming.jpg","store_name":"Factor Gaming","username":"regas","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had hell when I tried to order with alienware (that\u0027s another freakin\u0027 circus) especially when my ORDER was never even recieved - despite getting my credit card billed. <br>I remember when I checked out the factor gaming website, picked out and customized my PC. Long story short: Fan-damn-tastic!<br>Chris, the rep I spoke to was excellent from start to finish. polite, helpful, answered my questions, no bullshit or run arounds. By the time I was done talking to Chris, I actually liked the guy!<br>My order had to be shipped long distance to Hong Kong, China. Chris was up front about delivery times, extra shipping charges and everything else related to the delivery. <br>Hell, I got my order three days earlier than expected. <br>Had no problems with their electronic notifications. <br>when i need another laptop for gaming, I\u0027ll be coming back to factor gaming! ","link":"http:\/\/www.resellerratings.com\/store\/Factor_Gaming\/comment\/544172#comment544172","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factor_Gaming.jpg","store_name":"Factor Gaming","username":"eristarisis","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not only was this product an absolute killer machine, the time it took to order, build, test and ship was incredibly fast. The customer support was more than helpful, always providing me with accurate, timely answers to any question I had. Kudos to FactorGaming for building great computers and even greater customer relations","link":"http:\/\/www.resellerratings.com\/store\/Factor_Gaming\/comment\/482723#comment482723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factor_Gaming.jpg","store_name":"Factor Gaming","username":"witchdoctor1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience with this company has been horrible. I placed an order with them for a new laptop on November 30th, and spoke with Chris to give him all the information they requested to process my credit card. My order updated to \u0022Processing\u0022 on December 2nd, and it has been sitting there through today (December 28th). I have sent several emails to sales trying to find out what is going on with my order, and have made several attempts at calling their customer service number, but have yet to receive any kind of response. The only consolation is that my card hasn\u0027t been charged yet, so I don\u0027t have to file a dispute with my credit card company. There are several other companies that sell this exact same laptop with the exact same specifications, so I am going to be taking my business elsewhere.","link":"http:\/\/www.resellerratings.com\/store\/Factor_Gaming\/comment\/526916#comment526916","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factor_Gaming.jpg","store_name":"Factor Gaming","username":"Nemo2342","rating":"1"}, "single");){kind=link}
"I got in touch with Chris at Factor Gaming, and they had apparently changed 800 phone number carriers. The company has offered to waive the shipping cost, and I naturally have agreed to do so. They have since removed the old charge from my account, and will be charging the updated price. More info as it becomes available to me.
>I find it convenient that all of these reviews >were written around the same date/time. I have >ordered a laptop from factor gaming, and have >received NO correspondence regarding its >progress. I cannot contact sales and/or support >because no one answers the phone or replies to >my emails. I've tried calling during business >hours and at all times of the day. I've done >all that I can to contact this company, and I >haven't heard so much as a peep from them. This >has truly been a frustrating experience. "