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"Order process times are 2-3 days and not included in ship times. ***This information is not on their website.*** If you are relying on their estimated ship times for a sewing project STAY AWAY. They also refused to cancel my order. A waste of three days of my project time. I could have driven to a store!"
"Another pissed off customer!! Same issue as the other complaints, OUT OF STOCK!!! Obviously they have a bunch of freaking thieves in the warehouse because I can't see how you have 100 yds one day and the next 0. Never again will I order from Fabric.com!!! This has happened to me twice with the same fabric with them and I am so done!! I wish I didn't have to give them a star period!!"
"We have been ordering from fabric.com for a long time not a single problem, they seem like a big company with steam lined ordering process. No doubt in my mind they are one of the best out there. Their responses are a bit delayed but they followed through on all requests."
"I have ordered from Fabric.com over 10 times and have been happy with every order. There is not one time that if there was a problem I could not get it resolved to my satisfaction. I read a bunch of bad reviews and felt that the company should have some positive feedback. No company is perfect but the service, selection and customer service have all been excellent in my experiences."
"Poor customer service. Do not order an item that will be placed on back order. I waited 2 months for an item to be shipped that was back ordered and finally cancelled the orderbecause every time I inquired about a ship date, I was told next month, meanwhile, they showed quantities on their website that would have filled my order. I've never heard of a company taking new orders before filling their back orders."
"I really can't add anything different than what other reviewers have been saying... Ordered one item, 6 yards, wanted expedited shipping but found no option in the checkout to add it, just a note to contact customer service. So I did and they said there was nothing they could do, as the order was already being processed. But yet I get an email a *while* later (the day I was due to receive shipment) saying something about they only have 5 yards, and to reply within 24 hours to have them send me whatever to complete my order or cancel it to receive a refund within 10 days. I wrote back that this was unacceptable, and to refund my money immediately. Never heard anything- until I opened a complaint on PayPal yesterday. Still never heard anything from Fabric.com, but I did get my refund today. "
"I ordered 6 yards of fabric. I was emailed a message stating they could only give it to me in 2, 1.5, 1, 1, & 0.5 yard pieces and I had 24 hours to reply by email if I wanted a refund. I immediately replied that I wanted a refund because I can only use 6 continuous yards or 3 continuous yards x2. I got an automated message back saying they would respond to my email shortly.A couple days later I got a shipping notification. I emailed them immediately to say I did not want them to ship. I wanted to get a refund because I could not use the pieces. They sent the same automated reply.Now I have all these pieces of fabric I can't use and they still have not refunded my card and have yet to reply to my request for a return shipping label. I have never reviewed a site online before, but I have never been this frustrated, either."
"Won't make this long, cause several reviews are! Had several messed up orders in the past, accuracy, time to delivery, short cuts etc, until recently I pulled out a fabric (1 yd fleece) with end of the roll Chinese characters in it huge in black marker. Completely hidden with the way it was folded! Of course contacting basic customer service gets you nowhere and managers are never available! How is this acceptable business practices?"
"Shabby way of doing business. Very poor communication. Nor worth the time to save a dime. Offer items they don't have. Don't track their processing. Don't deliver as promised. "
"I am absolutely thrilled with fabric.com. If you are looking for a deal AND free shipping, fabric.com is the only online fabric retailer that has free shipping. On top of the likely $3 a yard deals, I am always able to find a coupon code (20% off) to cut the price even more.My only complaint is that I wish they would ship USPS Priority mail instead of UPS Ground."
"I ordered 3.5 yards of two different types of fabric on Thursday night of last week....then I read the reviews. The reviews made me nervous because most of them aren't good. Luckily for me I never had any of the bad experiences others describe. Like I said, I placed my order Thursday night and my fabric was delivered the following Tuesday. I live in Calgay, Alberta so I definitely didn't expect the fabric to arrive from the US so quickly. The fabric was exactly as shown on the website, the price was good, and the delivery was very quick."
"Initially I would have given Fabric.com 1 star like most of the others. I ordered 15 yards consisting of 5 types of fabric, and 2 days past their shipping guarantee (48 hours) I got a notice that said 1 yard I purchased was out of stock. Irritated and eager to get the rest of my order already, I told them fine and to please ship the rest, and was told the rest would be shipped. Two more days later, I get yet another notice stating the most important fabric I purchased (4.5 yards) was also suddenly out of stock, even though I purchased it when there were 200 yards left according to the website. I suspect when the first 1 yard of fabric was found to be out of stock, my order was pushed to the back of the line. VERY displeased, I contacted customer service asking if I could be shipped the fabric when it was restocked. The representative ignored my question and told me to go shop somewhere else! That was the last straw, so I sent one final email stating my problem and if it wasn't fixed, then I would have to file a case against the company, because my state's consumer protection laws protect me from this kind of malarkey.Surprisingly, I get a quick, apologetic response from a different representative. She had my order shipped with UPS next day air the same day, gave me $10 to use toward my next purchase, adjusted my total for the out of stock items, and even included my full discount even though the new total wasn't eligible.Even though I lost the 5 yards, the rest got to me in one piece the next day, December 6th (that's 11 days after I ordered). The fabric was somewhat-folded and inside a tied-closed plastic bag shipped in one large box. It must have cost quite a lot to ship and I paid nothing. The fabric is also absolutely beautiful and very high quality.The amount of money I saved purchasing from Fabric.com does outweigh the headache and frustration for me. I would recommend them if you are not dependent on getting what you ordered together and quickly, because their inventory is not very accurate and shipping gets delayed because of that.Remember you don't have to just deal with foul business practices, look up your own area's consumer protection laws and see what you can do to better your problem."
"I ordered a bunch of fabric for a Christmas present. They promise fast shipping, but 5 days later I got an email saying that 1/2 the shipment was out of stock. I got them to do a replacement order for what was out of stock (a different colour of the same fabric) which arrived 2 days later. Then, a few days later they said that the first half of the order was also not in stock. So, I had 4 yards of fabric for a project I couldn't complete. When I went to reorder, again, the price had gone up, they wouldn't honor the original coupon I had used, even though I didn't get any of that order, and I ended up having to spend an extra $40 just to get the fabric to complete my order. While it may look like they have great prices and policies, it's apparently all a facade. I won't be shopping there again."
"I will write this review exactly like the customer service reps were to me. Short, curt, and no extras. I ordered Kona cotton white fabric on sale on Oct 24th. I received an email on Oct 31st saying that fabric.com had run out of white fabric and my ordered would be canceled. I called the customer service to see what I could do about keeping the order active just waiting for the back stock to come in. I was informed that I would have to reorder from the website when the new stock came in. When I asked if I would receive the sale price I had already paid I was told "no, but we have sales all the time" I talked with the customer service rep for quite some time trying to negotiate my case since the error was theirs not mine. They refused to budge on price. They were not rude just to the point. It is what it is.I think that they have a shoddy way of keeping track of inventory and cruddy customer appreciation. Obviously they didn't want my business that badly. They won't have to worry about future purchases when there are so many fabric stores willing to go above and beyond to get business."
"I wish I could give negative stars for customer service. I ordered two fabrics plus some buttons for a coat. I received an email stating that neither fabric was in stock (although according to the website it is still in stock...a month later!) and they were just cancelling that part of the order. I immediately called to cancel the buttons as well since I had coordinated everything together. After a long wait time, I was finally assured that the rest of the order had been cancelled.Guess what arrived a few short days later? The buttons.I have emailed their "stellar" customer service department 3 times now wondering how their warehouse and website can be that far off...to no avail. I have gotten no response. I will gladly pay more to shop with other companies that actually know what customer service is instead of a lousy company like this one."
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