1/5

posted Dec-21-2011

"My wife ordered a Wolverine Jr Guitar on 10/31. On 11/20 I contacted them about the status, they responded it would ship 12/29. I looked at their website and they state nothing about the delay. Their web page acts like it is in stock. TERRIBLE SERVICE.
So much for gift giving when this company is involved."

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2/5

posted Oct-27-2011

"I ordered the PCM55SAW from their website and got a confirmation email for the order, then received an email the following day telling me that they didn't actually have that product available as the manufacturer discontinued the product. They did at least notify me quickly though they should have a product for sale that they don't have an inventory for and that the manufacturer no longer produces."

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1/5

posted Oct-27-2011

"I called these guys and a jerk picked up the phone and wouldn't give answer on the most basic questions of trade, "DO YOU HAVE IT IN STOCK". gave me a long lecture and wasted my time again. I said do you have it in stock, finally said NO. After talking to this JERK I decided that I will not spend even a penny out of my pocket on their website and I hope you don't either."

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2/5

posted Oct-06-2011

"I purchased 2 computers from FTI, one arrived early, and the other late. Having it come after expected date wasn't too bad but when I was ready to set up my computers, one of them did not turn on. I kept trying to fiddle with it but the screen was shot. I called and asked them to resolve this issue and they said they could not fix it and that if they were going to fix it, I would have to pay shipping...again... Now why would I want them to fix and return a computer that I bought new and on top of that, pay another shipping charge? It doesn't make sense! If I wanted a refurbished computer, I would have bought one. On top of that, the lady was rude and said she couldn't give me a new one because she didn't know if I was the one who broke it!!! I also wrote them an email and they said that I was suppose to go to the manufacter to get my product fixed! What ever happened to customer satisfaction and taking care of your customers? Aside from there lame return policy, poor customer service, and poor product, they were not able satify many of my previous orders. Terrible site!!! BUYER BEWARE!!!

************************NEW COMMENT*****************************
FTI would like me to delete this comment, but to be honest, I can't... Had I not posted a review or was persistant enough to call them SEVERAL TIMES, I most likely would have just been stuck with a broken product... Even after I spoke to someone who was willing to do something about it, he still took forever to send me the shipping label... I had to call him and ask and he said oh you should already have it... then he asked me to wait and said oh nvm, it will be sent today... Once again, showing signs of negligence... I'm sure they are busy with all their orders but it seems to me that the only reason they did this was because they "genuinely" wanted me to remove my post... (The only reason I say this is b/c they asked me several times about it AND the lady who called me let me know she's sending me the new product and shortly after, bluntly said, "ok, u write us bad review, u take off now!") My response was "no, not until I get my computer" and then she hands me off to another gentlemen. SORRY FTI, all I am willing to do after this ordeal is to re-review my previous rating...

SIDE NOTE: FTI, I appreciate the fact that we got this all handled, but it shouldn't have been this hard and frustrating...It took 2 months!! My advice to your company, find another receptionist and a team who's dedicated to customer service. "

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1/5

posted Sep-27-2011

"Ordered hard drive through them. After several days had not received shipping status. Checked online and saw message that order was on hold. Called customer service and was told that they were not carrying product any more and that my order had been canceled. Had they informed me promptly would have been only mildly annoyed."

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1/5

posted Aug-10-2011

"I didn't even have a chance to purchase a product from this reseller because I asked a question that was apparently answered by a monkee. I asked a simple question about a product I was interested in purchasing and was answered with an abbreviation - which I did not understand. When asked what the abbreviation meant - it did nothing to answer my original question. If this is how they attempt to make a sale then it's easy to understand why so many of these companies fail. Perhaps you will have better success and maybe they actually are a good retailer but based upon this experience I certainly won't buy from them, despite the savings. I'd rather be treated like someone who is willing to give them my money than ignored like a red-headed stepchild."

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1/5

posted May-23-2011

"the worst experience i ever had shopping online from any company. bought an item a month ago now one month later nothing has been process. "

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1/5

posted May-16-2011

"Ordered Sony A55 which was marked as "Drop-Shipping from Manufacturer." Almost immediately after the order they told that it will be shipped in 10 days. Now I have a pain in the neck to communicate with them to return the funds back."

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1/5

posted May-11-2011

"What they offered me could be considered a classic "Bait and Switch." That's illegal.

I purchased headphones on their site. Bought and paid for. Then I received a note that I needed to get in touch with them. They could be sent from my state, requiring me to add sales tax, or from their NY location, FOR AN EXTRA $5. Look, I get the sales tax, but the extra $5 is unacceptable and, again, illegal. Bought and paid for? Nope, they tried to squeeze an extra $5 out of me. That is neither cool nor legally acceptable. A decent company would've sent them for what was agreed upon in our original contract.

AVOID THESE PEOPLE."

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1/5

posted May-06-2011

"This is the slimiest company I've ever dealt with. They sold me a MicroSDHC card for a good price and told me that the supplier would direct ship them. Weeks later they tell me that the supplier was no longer selling the product for the original price and FTIcomputer refused to honor that price themselves. They offered the card, which they currently had in stock (but from a different supplier) for $15 more. Yes... I canceled the order."

This review was modified by EEich on May 06 2011 10:26:34 AM

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