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"I am very upset. We could not be with our daughter on her birthday, so we ordered her flowers. I could not get her the arrangement that I originally wanted because it was not available until the day after her birthday. Therefore, I chose a different arrangement to insure that she would get it on her EXACT birthday...not the day after. I went all day expecting to hear from her and at 6:15pm tonight I recieved an E-MAIL stating that the arrangement will be delivered tomorrow because they didnt have that arrangement today. Really? No phone call? I had to call them! This is horrible customer service. If I would have recieved a phone call I could have chosen something that could be delivered on time or called another florist who could deliver. I was not given that choice. I spent 45 minutes on the phone with "customer service" who was not very costomer service oriented. I finally was given a 50% off the delivery with a "more beautiful" arrangement promised for delivery tomorrow. They offered me a coupon. I will not be using your services again, how could it be that no one called me?? Personally I think you should take a loss on the entire order due to horrible customer service. If this arrangement is not "VERY upgraded" you will certainly be hearing from me again. This kind of service is inexcusable. "
"FTD.com can keep their misrepresentation of flowers and their HORRIBLE customer service! It's not the local florist's fault. They have to work within FTD's confines for these bouquets and they misrepresent how they actually look in person. The pictures although they are made to look like an all around bouquet are actually all of the flowers pushed up to the front. The bouquet I received was one of the higher full bloom type arrangement and what I received was mostly closed flowers that I had to hope would bloom before dying. No thank you! Shop your local florists as they can make better arrangements nicer and cheaper!! When that bouquet didn't work out we went straight to another florist and paid much less for so much more (same type of flowers too). We're still waiting on our refund 10 days later from FTD.com. When I called to ask about it, I got lies about why we haven't received it yet. Here's to hoping maybe it will come in the next 5 business days. The manager that I spoke with after the customer service rep pretty much hung up on me by not showing any concern, stating you'll have your refund, we'll send you a coupon, thank you for calling, click. Really? You can keep your coupon as I will never use it and I will definitely never refer someone to you even with a coupon!By the way, there should be a negative star rating here."
"What was delivered by FTD was not what I ordered - I ordered 2 upgrades from the base for an add'l $20, they delivered the base item. They did offer to exchange the flowers, but, my girlfriend did not want the embarrassment. I requested a credit for the add'l $20, but, keep getting the run-around with their regrets of my dissatisfaction and no offer of a credit. Will never order from them again!!"
"I ordered a bouquet from FTD a month in advance of Valentine's Day through a "Corporate Perks" program run by employer. I found a lovely looking arrangement of hydrangeas, my girlfriend's favorite flowers, and I bought the most expensive of the three options. Valentine's Day: Wait around all day in our apartment to let the flower delivery guy in. No notification. Huh. Weird. I called customer service and when I started telling them about my missing flowers, was hung up on. At this point I found these reviews and realized what I had done. Abandon all hope all who enter here. I am not hopeful that my money will be refunded. On multiple occasions I have submitted an order cancellation form, only to receive an auto reply stating that my order cannot be cancelled because the delivery is in progress. This happened the day after Valentine's day, last Sunday, and today on Wednesday. How can such a horrible company exist? How is it possible that no reviewers gave them 2-4 stars, besides the few 5-star reviews obviously planted by FTD themselves? This company is beyond incompetent. Stay away. Stay far away."
"I ordered online, and asked for a February 13th delivery date (my mother's actual birthday). By February 14th, no flowers, so I call in the morning, and they tell me that there are notes in their system that they had a "problem" with finding florists to fulfill the order and they were unable to do so. They did not notify me, I had to call them. After creating quite the fuss, they agreed to upgrading my flowers, and even though I was very unhappy about it, I understand that it's Valentine's day and there's only so much they can do, so they told me it would be delivered definitely by Tuesday since Monday was President's Day and Sunday they don't deliver. Of course, it's the end of day Tuesday, and no delivery, so I call again, and they tell me it would either be today or tomorrow. I was beyond furious at this point, so I demanded a refund, so like everyone else's similar experiences, we'll see how that goes. "
"I ordered flowers for my mother to be delivered on the 13th from FTD and she never received anything and never received tracking details as well. I ordered this from Jan 22nd and expected Friday to be special.I contacted FTD and the customer service was rude and did not want to help and suggested I would contact UPS.I contacted UPS after and they informed me there is nothing I could do.I want to make my mother feel special and they failed to do so. DO NOT ORDER FROM FTD. PERIOD.IF I COULD, I WOULD LEAVE ZERO STAR."
"My husband ordered me a dozen roses from FTD.com for Vslentines day. They were delivered mostly dead and they smelled awful! Like they were already rotting! They're floppy and dead around the edges of the petals. A total waste of money... Embarrassing company. Pass on these people and go pick up a bouquet at your local grocery store! "
"I don't normally review stuff, but I think FTD deserves a chance with all of these bad comments. I ordered the 6 stem rainbow roses to be delivered to my friend's job in Florida. (I'm in Colorado.) I made the order on the 6th, to be delivered on the 13th. They arrived on time with the right vase and flowers. The box was perfectly fine. Before I ordered, I called to make sure they deliver to military bases since that's where my friend works. I wasn't on hold for more than a few seconds. The lady was kind and spoke English. She also offered to place my order for me, even after I explained that it would be hard for her to hear because there were kids around. I took care of the order myself. All in all, I'm pleasantly surprised because these horrible reviews had me worried. It was worth the $65. The flowers may not look EXACTLY like the ones on the website but take a second look at the catalog picture. All of the flowers are pushed to one side or upright so it looks full even with only 6 stems. The way the flowers sit in a vase in the photo my friend sent is more realistic.Catalog: http://i57.tinypic.com/33avqxd.png / Friend's Photo: http://i57.tinypic.com/24dreyu.jpg"
"Florists refused to deliver flowers for my wife. No notification. Customer service said they'd handle it, still no result. I have used 1800flowers for years and should have known better. I will never use FTD again."
"Awful experience. They had flowers delivered same day on New Years Eve which was great, what arrived was horrible. My girlfriend told me they looked half dead. When I arrived 2 days later they smelled awful and actually had black rot on the tips of the flowers. They had to be thrown away.I emailed customer service and they replied 5 days later apologizing and stating my next order will be given extra care. That offers no help on my current order and the embarrassment of having junk flowers delivered. What happened to their guarantee? Never again."
"Wow! I will never order flowers from FTD ever again even if they were free. Why? Because they absolutely suck in every way imaginable. I placed an online order 5 days ago for a funeral and they called me hours before the funeral to let me know they can't deliver the order. What did they do? They offered to overnight the flowers which would deliver 2 days after the funeral. Im guessing FTD is NOT an American company as their customer service hardly speaks English and they are clueless as to what customer service really means. "
"They use to be pretty good company a few years ago. Last two times I used them were awful. 6 months ago they called my wife to ask her to come pick them up her self because they were to busy to deliver and it was on her birthday. This time I placed an order for same day delivery. No delivery.. I called the next day and said they'd be delivered that day.. Still no delivery.. So three days later and still no flowers when it was suppose to be same day delivery. Customer service is very brash and unhelpful. Try to hang up on you before resolving issue. No manger to speak to either.. "
"TOTALLY unsatisfied with FTD. While happy with products & services in the past, my order was unacceptable in three ways:- Item was a centerpiece with candle ‘anonymously’ left on front porch with candle tipped over. No greeting, no personal handoff to recipient. - Item was delivered without sender card attached; recipient did not know who it was from further delaying gratitude to sender and delaying opportunity for sender to complain within ‘seven day guarantee window’.- Freshness did not last seven days. Called on seventh day and was told my call was past seventh day as first day counts toward the seven total. The “At least seven days” ‘clock’ should not start until time of delivery, not with one day deducted at time of delivery. Customer service rep initially offered 30% refund, escalated to manager who offered 40% but would not honor seven day guarantee.I will be considering other flower companies on my next order."
"I ordered from FTD bouquet for my first granddaughter. I did choose the best and most expensive of the bouquet group(Super).They delivered the most cheaper of the same package. After several complains they promised to pick up the wrong one and redeliver the Super bouquet. Again they cheated and redeliver the same cheap pot.CHEATERDon't use FTD"
"Ordered flowers for my wife's birthday. I received a call the day of the birthday at 4pm to call ftd (no number left) finally after getting hold of FTD and being grilled for about 5 minutes to answer security questions (it would have been easier to buy a car with all the questions) I was asked what the agent can do for me. After explaining that Jeff from FTD called me, I was put on hold. After couple minutes the female agent came back and simply told me that the flowers will be delivered 2 days from now. 17 minutes later still on the phone and every other word being told to me "I am sorry" with no solution I demanded my money. No discounts to keep a customer for future, simply we don't have florist that has flowers to deliver for you. Tried FTD twice and both times the flowers were not delivered. "