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"I ordered a bouquet of rose for my fiancée to surprise her and when she received them the flowers were discolored and looked dead almost. I called to let them know and all they said was sorry not we are going to fix it or a refund or anything. By far the worst costumer service ever at least when 1800 flowers messes up they fix the matter but FTD doesn't. Just know what you see isn't what you get. This is not worth the trouble stay FAR AWAY from FTD flowers and save yourself the money."