FCP Euro Reviews - fcpeuro.com/ Ratings at ResellerRatings

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Automotive

Rating 9.35/10 294 reviews

9.35/100
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All Customer Reviews (294)


Rating 10/10 5/5
modified review posted May-09-2013

"Excellent Service...!

I did experience a loss order with USPS where FCP was partnering with, FCP managed the refund, and proceed the replacement order so quickly...

Thanks...happy to have business with you.."

Rating 10/10 5/5
modified review posted May-07-2013

"This was not the first time I ordered parts from FCP, but it was the first time I had issues. The package was lost in transit. I called up FCP, and they handled it perfectly. I filled out an insurance affidavit, and they shipped out a replacement the next day. Thanks Brian!"

Rating 10/10 5/5
modified review posted May-05-2013

"One of the best auto parts companies I have ever dealt with. FCP Euro keeps you informed every step of the way via e-mail. When I had a problem with my order, they immediately sent me a replacement and didn't wait till I shipped back their part. I got great personal service from Jason who personally made sure my order was correct and to my satisfaction. They truly deserve the A+ BBB rating and I will not hesitate to reorder from them in the future. Thanks again for the great service."

Rating 10/10 5/5
modified review posted May-05-2013

"First time customer. Found the entire order process a breeze. Product arrived complete, but the amazing experience was the continued contact, via email,confirming the return of the 'core' and the follow through confirmation of the crdit to my credit card. Unique . . . will continue to be a future customer. Thank you, Joe devlin"

Rating 10/10 5/5
modified review posted May-03-2013

"as you can see these guys are phenomenal doing their job
have the best prices for my volvo car
and the shipping is free and fast
thanks team FCP!"

Rating 10/10 5/5
modified review posted May-02-2013

"My experience with FCP was excellent. I ordered wheel speed sensors made by PEX for a BMW E39. When I could not get them to function after having checked and rechecked and tested everything possible, I called FCP and explained the situation. They handled it very professionally and agreed to take them back and offer a refund. They actually offered and stocked the OEM brand by VDO and gladly sold me those as replacements for triple the price of the PEX. I guess you get what you pay for. Anyway I believe FCP is working with PEX to sort out what is wrong with their rear wheel speed sensors for BMW. "

Rating 10/10 5/5
modified review posted May-02-2013

"Love them, great choices including OEM. I had an issue with a part but FCP Euro came through with flying colors. I had a new replacement part the following day. I would not hesitate to purchase form them again."

Rating 10/10 5/5
modified review posted May-02-2013

"The exact parts I needed, the YouTube instructions to see how, reasonable price, and on-time delivery to help plan the work."

Rating 10/10 5/5
modified review posted May-02-2013

"Great prices--super fast shipping even with Economy shipping!
Great prices on OEM parts!!!
My first order was a Bosch alternator- Then recently I ordered a Bosch fuel filter and a replacement window switch for my MB 300CE. I will be ordering again when I need additional parts! Very satisfied -repeat customer!
Also--I was able to call and email customer service for answers to all my questions!"

Rating 10/10 5/5
modified review posted May-01-2013

"Great prices, Fast delivery and great customer service
and best of all DIY video on how to work on your BMW
GREAT JOB !!!
Rene from Downey,Ca "

Rating 10/10 5/5
modified review posted May-01-2013

"Five Stars! FCP has an unbelieveable array of parts for my rather old BMW, at very good prices. Their website is easy to use, and order-to-ship time is incredibly fast! Great service!"

Rating 10/10 5/5
modified review posted Apr-30-2013

"I always buy the parts for my vehicle from FCP auto. I have always received good service. Keep up the good work."

Rating 10/10 5/5
modified review posted Apr-30-2013

"Every time I order the parts are quick to arrive. I've never been sent the wrong part. When called their staff is helpful. I have a Volvo 245 with over 272,000 miles on it. I get most of my general maintenance and replacement parts here vs the local stores. Mostly because of the reasons stated above and any price difference lost due to shipping is made up for in the fair prices for the parts."

Rating 8/10 4/5
modified review posted Apr-30-2013

"I ordered a front suspension bushing kit that arrived neatly packaged and on time. The parts fit perfectly and seem to be of good quality (nothing has fallen apart yet)."

Rating 4/10 2/5
modified review posted Apr-30-2013

"Honestly while the prices are good I'm not sure if they simply don't have what they claim to have in stock. Too often, I've ordered something and it takes days before it ships with no clear explanation as to why. There should be no reason that "in stock" inventory should take longer from Connecticut to New York than items ordered from a different retailer shipping from California. It is extremely frustrating. Additionally items returned under warranty or as cores (to recoup core charges) seemingly go unprocessed for days on end. I'm not sure what FCP is doing but frankly I'm fed up. I always order more than $200 in items from FCP but am starting to think it's best I do my business elsewhere. I'd love to support a reputable retailer of German automotive parts on the East Coast but it seem, FCP doesn't want to be it. I'm not sure if they've grown too fast, are understaffed or just overwhelmed by their own process. I must say, when the parts eventually arrive, they seem to be of good quality. Additionally, while I'm on my soap box, please put useful product descriptions in your product descriptions. Telling us how Meyle makes a good product doesn't actually tell me anything about the product itself. It has taken some poking and prodding and direct emailing to get results. Lastly, please re-work your search engine to take product numbers in the BMW format more readily. For example: 13-54-1-703-588 and 13 54 1 703 588 should be just as fine as 13541703588. It'll make it a bit easier for customers to find things especially if they understand the OEM part numbering, which MOST enthusiasts do understand."

 
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