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"the worst customer service hands down. working on a guys car. ordered struts by PART NUMBER. they ship me wrong struts. i call back dan clayton at FCP the person which i placed the order with. he says he will call me back with an update. i wait a day no call. so i call him. he places the blame on me. I GAVE HIM KYB PART NUMBERS OF EXACT PART I NEED. then talk to dan about getting the right parts on their way. the price goes up and he wants to charge me 30 for shipping to get the right parts to my door after it has already been a week of this guys car sitting around. then i talk to some little joe capola a ''MANAGER OVER THE CALL CENTER'' he informs me that the same exact parts that dan quoted me for at 432 before shipping where now 524 before shipping!!! i then asked to speak to a higher up in the company which joe replies i am the manager the end of the line! needless to say i have wasted time and now money as i will have to put this guys stock struts back on so he can have a car to drive, till i am able to get someone that has the brain capacity to put the part number that i ask for in there computer."
"I ordered rotors, drums, pads and shoes to go on two different vehicles. The same day they called my cell phone to notify me of an unfortunate back-order and offered me an alternative brand (Higher end) at the same price. I then got my parts and had no issue with fit or installation. I will by from again. I was in the parts business myself previously and know the difference between a phone call and just not getting the part until the back-order is filled. Good customer service. "
"Great company very professional and great customer service, prompt delivery and great value!!"
"Super slow shipping - 12 days. My order placed on a Friday was not shipped until the following Thursday (6 days) and only after I emailed about it. I received no notice or explanation about the delay, just a tracking number four hours after I asked whether it shipped. Poor communication and poor experience. This was the last part I needed and my installation was put off waiting for it.Notice that the first two reviews are merely advertisements and don't even reference an order. Most of the other reviews are all entered in August. Sketchy."
“Customer placed order on 11/2 which was a Saturday. Order was processed through our system the following Monday 11/4. Customer Chose Economy shipping (7-10 business days)We ordered the parts in that needed to be shipped. Items were received on 11/14 which was 9 business days from date of purchase. Items ship from CT and were shipped to CA which can be a longer transit time. We suggest if items are needed in a expedited manner that a shipping option to correspond with the urgency of these items needing to be received to reflect the time frame in which its needed.We apologize for any delay to the customer and can be assured that these reviews are all legit and correspond with previous orders.”
"Order a set of brake pads. Order was shipped next day. Parts fits perfectly on my Infiniti. Website is great in term of what vehicle is compatible with the parts. FCP price is definitely lower than everybody else. Definitely would buy again."
"Needed a passenger marker light for a late model Toyota. Googled by model, year and OEM part number. Went through results, evaluating each vendor, their buyer ratings, shipping policy, BBB reputation and concluded that FCP Import had the best reputation, had the item in stock and offered the best value.The ordering process was as simple as online ordering gets.The part arrived within the delivery date range.The part was manufactured with good materials and matched the broken OEM part.I can say nothing negative about the purchasing experience and even emailed FCP's web site to my mechanic so he could use it to help other late model automobile owners find parts."
"Have ordered from FCP twice for parts for my 03 Civic and was very satisfied each time. Would highly recomend them. Their shipping is super fast . I plan on using them alot more in the future."
"Ordered a relay for my daughters car. Price was good. Took a little longer for me to receive it than I thought. Called and talked to one of your reps. He explained your company gets a special discount mailing and because of that it does take quite a bit of crazy routing. As the plane is passing my state to take it to another for re-plaining it would have been nice to have just dropped it out of the plane and I could have caught it. Once it was explained then I had no problem with it taking a little longer to arrive. I think your web info indicates 7-14 days to arrive. Even though I read that statement, I thought that because my state was close to the shipping state it would have been only a couple of days. Maybe just a brief explanation about the special shipping on the web site so that every one purchasing would be aware and understand that by doing it this way you are actually saving the consumer money. If it costs more to ship earlier, I am the one paying for the expediency. Thanks for all that you do including this customer survey. I AM VERY SATISFIED and I will purchase from you again. Oh, thanks for having PAYPAL."
"Placed an order for brake pads. FCP shipped it out very quick and the pads perform well as promised. A smooth, easy purchase. "
"I couldn't have asked for a better experience than I had with FCP Import! I would absolutely order from them again."
"I have been very pleased with this place for parts for my Subaru. The prices seem competitive and the shipping is reasonable and often free. I'm on the west coast and with ground shipping get my stuff in a week or under, the packaging is pretty good, and emails are sent with tracking info. They could improve the order status on the site to be correct, it says "shipped" as soon as you order, which isn't a big deal cause they usually ship out same day, but would like to review my status on their site. Once had to contact customer service via chat and it was quick and easy. Sometimes I search for a Subaru OEM part number in their search box and it doesn't come up on their site, but if I search with Google it points to the product on their site, which is kind of weird. Overall very happy with them and continue to use them."
"parts for my Hyundai Lantra 2.0 1997 are extremely hard to find. i struggled for almost a month to get that gear shift cable but eventually found FCP Import. They had the part, were willing to ship it to Europe and the part was fitted without problems. I am very satisfied."
"First time shopping with FCP Import. The transaction went smooth. The products came as described. Couldn't find a better price anywhere on the internet. Will definitely shop again."
"We actually had a problem with my order, and Joe at FCPimport really came through and solved it for me. These guys have great parts and will stick by there customers to insure there satisfaction. I have purchased from them many times and will continue to do so. Thanks Joe and FCPimport "
"I first found these guys a couple of years ago on Volvospeed.comI ordered some parts for a timing belt/waterpump job on my friends V70. I couldn't believe the selection on their easy to use web site. I did call in as I had a question as to what brand water pump to buy. They were very knowledgeable, professional and courteous. I also recieved the order in 2 days. Super Fast Shipping, Great service, and OEM quality parts, all for a fair price. What else could you ask for ?These guys rock !!!!!!!I just placed an order for a set of Akebone pads for my '02 Outback, and I know I will be very satisfied."
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