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"What a wonderful experience! I was looking for a specific pair of sunglasses and EZcontacts ran out of them just when I tried to order them. A couple weeks later I get an email from Sarah, a support representative, telling me that they got those sunglasses again! What a treat! She reordered the glasses and I should expect them in a week or two.Thank you Sarah and thank you EZcontacts!"
"Thank you so much for the excellent service on my most recent order--and specifically the great customer relation by your employee Sarah.I had ordered from EZContacts.com before, when they had a Groupon, and that particular order was delayed because of the large response to their Groupon offer. This made me hesitant to submit an order, so I contacted them prior to submitting my order to see how long it would take to send out my order. Their customer service representative, Sarah, responded immediately (on a Sunday) and assured me that there would not be any delay in placing the order. So I placed my order on Sunday evening, and it was shipped out the next morning!Sarah communicated with me throughout my order process, and even after my order was complete to inform me that it shipped out. I have never received such personalized service from any online company before, and Sarah made me a lifetime customer of EZContacts! Thanks a million!!!"
"Best website for eyeglass frames! Selection is superior, prices are fantastic - way below other site's prices, the shipping was fast, the customer service is responsive and exemplary and I will definitely be back to select another pair of frames.Thank you for offering the selection you do and congratulations on your staff - very impressive!"
"Absolute best price on authentic Ray Ban sunglasses, which arrived promptly in perfect condition. Five stars!"
"Very good ! I'm happy I choose you. Thanks special to Sarah! Very kindly !"
"This was my first purchase from EZ Contacts and I couldn't be more pleased. Although the sunglasses which I ordered were on backorder, communication was good and I was not charged for the glasses until they shipped. Shipping was fast and the sunglasses were exactly as described (not to mention far less expensive then any other site). I would not hesitate to order from EZ Contacts again. Thanx! "
"I am extremely satisfied with my overall experience with EZContacts. Unfortunately, my order was delayed because of backorder, I contacted customer service first via phone and then again via email. Both times they were very nice and extremely helpful. Thank you again and I will definitely be purchasing more in the future."
"Easy ordering! Fast delivery! I made a mistake when ordering my glasses and it was corrected (and a refund given almost the very next day!) "
"Edit: I have been contacted by customer service to help resolve the issues I had. They explained why the backorder issues occur and how it is difficult to display this on their website.I have updated my score accordingly as it seems EZContacts has better customer service than I first thought.I ordered some glasses on 4/12/13 and they have only JUST been shipped now. I received an email 4 days later telling me the product was on backorder and the ETA was 5/10/13.This is a very long time to wait... if the product is on back order then clearly say so on your website so the buyer can decide whether they want to wait longer than a month to receive their glasses!Be wary of the potential wait time!"
"This company is unreal, you can get real designer glasses for so cheap but that's not it the customer service is truly astounding. Sarah has helped from the very start and kept me posted constantly about my order. She knew I was nervous about my high prescription coming out nicely and she made sure to stay on top of it. Thanks to Sarah I will definitely be coming back for more and referring anyone I know to EZ Contacts.com"
"another horror story,ordered 04/12/2013 received 05/06/2013,contacts were on backorder I understand,what I don't understand is I ordered 1 box of contacts for each eye,i received 1 box only for my left eye.how in the hell am I supposed to wear 1 contact only.no info enclosed to tell me the other box would come at a later date.so I tried calling,guess what! 45 minuteslater the phone rings 9 times ,no answer ,then it hangs up.if your stupid enough to order from this company like I did because of the great prices.YOU WILL GET WHAT YOU PAID FOR,BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"I'm editing my comments I made earlier. After bashing EZcontacts about their somewhat 'laggy' shipping, I had received my glasses only to find out I made a mistake while putting in my prescription. Contacted them right away and was pretty surprised that I received an email response within a few hours. Told them I made a mistake while ordering and they actually gave me a few options on how THEY could correct MY mistake free of charge. Needless to say I was a little taken back. So thank you, EZcontacts for being understanding enough to help. And sorry for being quick to judge! HOPE YA FORGIVE ME <3"
"Im very satisfied from the product. I ordered 2 prescription glasses, and they said ill get in between 3 to 5 day but i got it on 7th day. First i was a little disappointed but when i see the products,it was worth waiting prices are in good range and quality in superb "
"Great customer service team! Had a problem redeeming an expired Groupon. Anita handled my order smoothly and ensured my product was in the mail in no team. Fast, courteous, and efficient. Thumbs up. "
"Like many others, I ordered from EZ Contacts because they had the best price for the frames I had been seeking. They were offering free RX lenses as well, which took me on a journey to understanding how to understand it, how to choose sizes, all of which I got help from Sarah on the phone as well as the website.Once I placed my order, I started reading some of the awful reviews people have posted and wondered if I had made a mistake, but NO!My glasses arrived yesterday, almost a week before I expected them, and they are perfect.So, thank you, EZContacts. I will be back!"
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