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  • Rating 6.67/10 150 reviews

    6.67 / 100
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  • EyeBuyDirect.com contact information

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

All 150 Customer Reviews

Rating 4/10
2/5
modified review posted

"I, like some others, decided to check out the reviews after the fact. In any case, I am quite disappointed with the overall service and quality. I was actually looking forward to their 10-14 day door delivery service only to place the order April 22nd and receive them today (May 27th). Thats 25 business days!! 5 weeks to wait for glasses was quite a while. I called and 'live chatted' on several occasions and was never satisfied with the customer service. They said they would send me an email update, but never did. One person told me they would arrive on May 10th -that didnt happen. They have arrived and the frame on one of the pairs is slightly bent and they are lopsided on my face. I will have to take them somewhere to get fitted and the arms reformed. I am happy with the sunglasses, but overall the frames are pretty cheap - the cases on top of it are even cheaper. I am worried about storing the sunglasses in the case because 1-they dont really fit (you have to squish them in there) and 2. if the case dropped the plastic would shatter.

I told them about my disappointment on live chat and they said, if its not ok, send them back (with your prescription) and we will re-do them. Well - I dont particularly want to wait 4-6 weeks to return them and then another 4-6 to get them back (not quite worth it). I will just deal with it on my end!

Good Luck - some people had a great experience, but unfortunately mine wasnt. Purchase at your own risk!
"

modified review This review was modified by TKS2013 on May 27 2013 06:29:00 PM



Rating 2/10
1/5
modified review posted

"Do not use this company. If you have any kind of problem, their customer service is appalling. They do not listen and will add charges for whatever they can get away with. I am writing this and I don't even have the product I ordered yet - and the order was placed in April. I have had two calls with their customer service and both left me so irate. I will never use this company again. I used greateyeglasses.com and their product arrived in less than a week and the product was great. Do yourself a favor - avoid these idiots."

modified review This review was modified by Surreygirl on May 21 2013 11:09:26 AM

Rating 2/10
1/5
modified review posted

"Bad! Do not order form these people. My frames measured larger. They offered refund if I pay a restock of 10$ plus postage and sent me their 'proper' measuring guide-without side lugs-which lead to the frames being smaller than stated. I am taking my case to paypal. I have photo's including their screen shot of the size frames and their product diagram which icludes side lugs."


Rating 10/10
5/5
modified review posted

"I can't beleive I almost listened tothese reviews...I ordered presrictption sunglasses for 30$ and they came in the exact timeframe, and I was actually shocked that it happened, becuase of the reviews...They sent me an email tracking so I knew where they were, and it was seemingly 100% spot on. I also suggested this website to a co-worker prior to reading these reviews, so I needed it to work out, and it did. You guys may have had bad expeirences, but I got an amazing pair of wayfarer type sunglasses with amber lesnes with my -6.5 persription, for an unbeleivable deal. I got anti scratch, anti glare uv protection, with the polycarbointes and I couldn't be more happy."

modified review This review was modified by JoshH06 on May 02 2013 06:04:38 AM

Rating 2/10
1/5
modified review posted

"They had my incorrect address and blamed it on me. I corrected the address and I got an email with THE SAME incorrect address. I sent two emails and finally I had to call. They were not very helpful. At least they could have offered to cover the re-shipping fee.
It has been two months and I still have not seen my glasses.
"

modified review This review was modified by katannuto on April 29 2013 09:07:26 PM

Rating 4/10
2/5
modified review posted

" At first blush they seem a nice place to buy eyeglasses. They prices seem good and their 7 to 14 day turn-around seems a reasonable time to wait for a good deal. Ha! Not so fast! The 7 to 14 day time frame is what they say is their "average" time to have the glasses in your hands. I ordered on 3/31/13 my glasses didn't ship until 4/22/13! That's 16 working days to even get them in the mail. Snail mail I might add. So who can say when or indeed if they will arrive at all. The web site has an update section for your order. My order was in fitting and quality check for 3 days. That seems a bit excessive. I think next time I will weigh the options of getting them done in a day and spending the extra $100 or so and waiting for a month to get new glasses.

UPDATE: My glasses finally arrived on 4/24/13, a full 18 working days after my order date. Only 4 days late. I guess that’s not too bad. HOWEVER: I guess after two days in “quality check”, which is what the web site status was of my order, the glasses arrived loose on one side. Now this is not just a loose screw but a loose locking nut and nut. Maybe they should have left them in “quality check” another day? Well “you pay your money and you takes your chances” the old man used to say, I guess he knew about eyebuydirect.
"

modified review This review was modified by maddmarc on April 25 2013 02:45:44 PM

Rating 10/10
5/5
modified review posted

"I purchased a pair of eye glasses from here on Thursday, March 28th and received them in my mailbox on Saturday, April 6th. Extremely fast shipping. I bought the "malmo" pair for around $30 and got 25% color grey tint and upgraded the lenses to polycarbonate for my astigmatism. The overall glasses are amazing. For the price I will buy from them all the time. 10/10 for look, 8/10 for material. I give this a total of 9/10 but that's very good considering my high standards on everything. "


Rating 10/10
5/5
modified review posted

"On March 19th 2013 I ordered glasses from EyebuyDirect. I have a fairly simple prescription with a slight astigmatism. After I ordered the glasses I looked up reviews from this sight (I know that was done in the reverse order...oops) and became kind of nervous. I told my wife that worst case scenario is I throw away the glasses when they get in and the $30 they cost me.

I got my glasses today which is April 1st. Just under 2 weeks. I have to say the lenses are very nice. They actually seem more crisp than my $400 lensecrafters pair that I use every day. The frames are stylish, but you can tell that they are definitely a lower quality than my more expensive pair. They look like they will likely break pretty easy. However, for $30 I could buy 13 pairs and be at the same price as my lensecrafters pair. Crazy!

Anyway, I wanted to add to the reviews because my experience with this company was very good. I suppose others have had bad experiences, but I will definitely buy from this sight (no pun intended...haha) again.
"


Rating 10/10
5/5
modified review posted

"I am very pleased with my purchase! After reading the reviews out here, wasn't sure what to expect. I ordered 3 simple and very cheap sets of glasses as a test. I received 3 pairs of prescription glasses, today (right on time) and the view is incredible. I just placed another order. Thank you Eyebuy Direct for excellent service!"


Rating 10/10
5/5
modified review posted

"I could not be happier! I got two great pairs of glasses for my light prescription for about $17 after shipping! My optician was charging over $230 for a single pair of glasses (designer, but nearly identical look).

*There was a minor issue applying a coupon, which is not the most intuitive to do on their site, and customer service helped me take care of it.
"


Rating 8/10
4/5
modified review posted

"well, what can i say... they sell cheap glasses! if you are looking for the best glasses on the planet, you will surely give a poor review here. you get exactly what you pay for... most glasses are expensive, but not here. i paid like $45 for a pair and they lasted over a year. they are still good now, but i finally have vision insurance and i upgraded to a much better pair of Ray Bans. people angry b/c they are not the best quality only fool themselves when they bought from eyebuydirect with such over-inflated expectations. i would have to say i am very satisfied with my cheaper than walmart glasses. i typically do not write reviews for stuff but the people here who are trying to say this store is a 1 star want everything for nothing it seems."


Rating 10/10
5/5
modified review posted

"I purchased glasses at a great price before reading these reviews, after which I was a little worried, however I received my glasses and love them!!!! I got them in a week and the lenses were perfect and the frames were solid! They don't feel or look as cheap as they cost!! Going to a store I would have had to pay at least $150 for what I got for $42 (after shipping) I am very pleased with the glasses and will definitely be using eyebuydirect.com for my next pair! Swear on my life this review is legit!!"


Rating 8/10
4/5
modified review posted

"When I was referred to EyeBuyDirect for the chance of scoring a pair of glasses for $6.95, my first thought was somewhere between 'are you nuts?' and 'this must be too good to be true'. Well, instead of supporting Luxxotica (look them up) I took a shot and went with the $45 pair. So far, so good.

It's difficult choosing a style (and making sure the measurements are perfect) but the Eye Try function was, while neat, just ok. One of the glasses I was interested in showed up on my face as the wrong color. So that was a little disappointing. But others worked out fairly well. It would be nice to have some magnification control so I could get a closer view of the glasses on my face, but overall it was still helpful.

As for the glasses ..so far, no problems. I too was nervous after deciding on EyeBuyDirect based on the reviews here but they arrived 9 days after my order and although I had to make a couple minor frame adjustments (which I expected) the lens came out nice and I can see perfectly. The frames are fine, no worse than a $350 pair I purchased years ago that deteriorated only after a year owned. The measurements that I was expecting worked out and hopefully, these will last some time.

Finally, EyeBuyDirect's order alert system was consistent at providing me updates on the progress and when these would ship. The glasses arrived in a relatively sturdy small box (almost no bigger than the glasses case) with a flimsy case and a wash cloth. So unless these things fall apart in six months, I can honestly say that I would use these guys again...
"

modified review This review was modified by slingerofonions on January 23 2013 03:36:09 PM

Rating 10/10
5/5
modified review posted

"I know there are a ton of negative reviews on this website about eyebuydirect.com, but I honestly had a decent experience purchasing from them. I admit, I did NOT read any reviews before I bought my eyeglasses, so I was really scared when I started reading the comments that people left. Yes, I agree that it does take a while to get your glasses in the mail (It took 12 days for me), but you should expect that when it specifically states that on their website. I wouldn't buy my very first pair of glasses from here, so then you are blind for 2 weeks while you wait for them to be made for you; it's more of a website for EXTRA pairs that you want around the house.

My prescription is great in my new glasses, and they don't give me a headache or not fit correctly like some people stated. I have a pretty simple prescription (astigmatism) so that might be why. They look exactly like they do on the website, and seem very sturdy. The case it comes in is a little flimsy, but the cleaning cloth is nice and soft. It arrived in my mailbox in a small heavy duty box, which is why I don't understand why someone said their box was crushed.

Overall, I would order from them again. It's unfortunate that people have had such problems with their customer service, because if you are okay with waiting for the 2 weeks to get your glasses, and really take the time to pick out the pair that will work for you, the glasses come out to be a great deal.
"


Rating 10/10
5/5
modified review posted

"GREAT deals, GREAT glasses! VERY happy with my purchase.

I took a lot of time selecting my frames and made sure the measurements were just right by comparing the measurements of my old glasses with the measurements eyebuydirect provides online (that's right, get out your ruler).
However, I entered in the prescription for my contacts instead of glasses - beware of this. They are not the same. Even so, my glasses work just fine.
I received helpful email updates on the state of my glasses and when they were finished making them, my glasses arrived in 2-3 days (10 days total). They were not broken and arrived in a hard case with a cleaning cloth.
They look AMAZING - I would never be able to find these at my optometrist's office. Only $30 plus shipping (look for coupon codes online).

I HIGHLY RECOMMEND THIS WEBSITE - CAN'T GET ANY BETTER THAN THIS.
"



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