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Full Rating Profile
  • EyeBuyDirect.co
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.42/10 7.42/10
    Chance of future purchase: Rating 4.76/10 4.76/10
    Shipping & packaging: Rating 4.92/10 4.92/10
    Customer service: Rating 4.62/10 4.62/10
    Return/Replacement policy: Rating 3.38/10 3.38/10

198 Customer Reviews

Rating 10/10
5/5
modified review posted

"I have a difficult prescription, so I was skeptical that I would be able to order from an online service. I placed my order on 4/28, and I knew the processing time would take a little longer than most because of my prescription. So in the meantime, I went to a local eye shop because I had a $150 off coupon and I could get them in 3 days. My glasses have always cost me anywhere from $300-$400, so even after the $150 off, I still paid $180 from my local shop. From EyeBuyDirect, I paid around $160 for 3 pairs, so I was thinking there's no way these are going to work. I received my order on 5/13 and let me tell you..... they're better than the ones from my local eye shop! I was so shocked that they were able to get my prescription spot on and I'm able to see better with the ones I purchased from EyeBuyDirect, than the expensive ones from my local shop. I am beyond excited that this worked! I'm now planning to order sunglasses and a couple more "fun" pairs. Depending on your prescription, EyeBuyDirect may take a little longer, but it's well worth the wait! "

modified review This review was modified by tiger90 on May 19 2015 07:28:40 AM


Rating 2/10
1/5
modified review posted

"Frame was lopsided. A screw top was missing. The lenses were so thick it was a joke - I've paid less at another company for a much lower index and the lenses were thinner than these ones I paid more for a higher index - eyebuydirect says their supplier must use thicker lenses (I doubt that and if so it's a rip off to charge more then). Worst of all - the prescription was totally off - I couldn't even see out of them, it was like they'd filled the prescription in just two spots so if I twisted my head I could see clearly out of one tiny part of each of the lenses - and the spot that appeared to have prescription was in a different position in each of the lenses! An absolute joke. I've now read many reviews saying the same thing - how are these people in business? Then you have to return them because they made a mistake with prescription AND the frames are faulty, but they wanted me to pay return shipping overseas and a restocking fee! BEWARE! Never buying through eyebuydirect again and will actively warn others away."

modified review This review was modified by a1maddy on May 16 2015 09:38:40 PM

Rating 10/10
5/5
modified review posted

"I was hesitant to buy these because of some of the bad reviews but my experience was great. For about $20 I got a nice pair of glasses. I have insurance but at the eye dr the free glasses end up being $100 or more. This was easy and fast. I would do it again."


Rating 10/10
5/5
modified review posted

"The key to buying glasses that fit your face is the size--look on the arm of your current glasses; those numbers have a meaning. EyeBuyDirect.com has a decent selection of frames and was easy to navigate, easy to see find details, dirt cheap prices, and quick service. I ordered single-vision lenses for computer distance (with a back-up pair I can keep at the office), paid $25 total with coupons (not kidding), they came in about 6 days and are cute as heck. I'm a little afraid to try for a pair of progressives, but at these prices I just might,"


Rating 10/10
5/5
modified review posted

"I am so very impressed with the quality and value eyebuydirect.com provided. I had to get them slightly adjusted because I have a small face, but besides that, everything is great. even the lady that adjusted them at a eye drs office was impressed! you guys have won a new customer for life."


Rating 2/10
1/5
modified review posted

"Prices seem great, the frames are decent quality but the lenses are terrible. 3 pairs all of which are no where near the measurements listed on the site so my lenses are literally half the size of my face and make me dizzy ........so after restocking fees and the self funded postage for the return I paid about 30 bucks to figure out this was a bad idea. "


Rating 2/10
1/5
modified review posted

"I have used eyebuy direct a few times in the past and was very pleased, but this time around not so good. The first pair arrived and were way off, called, customer service was great, sent them back, the second pair arrived still off. I'm sorry to say I am very disappointed in eyebuy direct this time around. "

modified review This review was modified by mxf954 on April 21 2015 07:38:59 AM

Rating 10/10
5/5
modified review posted

"Wow! I am so surprised and impressed. I got a replacement pair of glasses in the mail without asking! I contacted them last month and said that my Rx was wrong in my new glasses. (Honestly, it was my fault.) They said the frame was out of stock but I could order a new pair. I decided to wait because I love my frames so much. I never contacted them back. Today, in the mail, I received a surprise corrected pair. So Impressed! They try hard to please."

modified review This review was modified by mmmelaney on April 18 2015 04:38:41 PM

Rating 2/10
1/5
modified review posted

"I have ordered glasses from other online companies before and never had a problem. I decided to try this one because of an article I read and the fact that they offered a lens that I was looking for called Freeform-Progressives. I placed my order and waited for my glasses. The site stated you would receive the glasses in a set amount of time. On the last day I still had not received them.When I checked the website it said it was delivered. Being that I had not received them I called the company.I was told "It says they were delivered". OBVIOUSLY I COULD READ AND KNEW THAT SO, I decided to call the post office. Long story short, the post office delivered to the wrong house. So I called the company back and told them what the post office told me. The response from there is what became the nightmare...I was told they would remake them and send them out except for the fact that one pair is no longer available so they can't make those. They tried to tell me to pick another but there were only a few, maybe 5 to choose from in that price range at that point because they seemed to have run out of many of the frames I originally saw. They kept telling me I had to pick from those (Even though they had raised my limit to I think $5 from what I originally paid). I explained that none of those would be good because I needed LIGHTWEIGHT glasses and none of the ones they wanted me to pick where lightweight. The women said originally "they are all lightweight" but, that was not the case. You can even put the option into their search and none of those came up as lightweight. 3 days and 3 people and a supervisor later they refunded the money for that pair of glasses. (I didn't blame them for not being able to give me what I had but DON'T LIE )They told me they would RUSH the other glasses because it has now been over 3 weeks since I placed my order. But when I asked how soon to expect them I was told only one day less than the original time allotted. Then I couldn't believe what came next. I was told "this was your fault for not choosing UPS to start with" and they were "doing me a favor" by overnighting it to save me that ONE DAY and "send it through UPS at no extra cost to me this time!" To keep this from being a book I will just say that they never got here in the next 3-5 dates promised and they reason turned out to be that THEY DIDN'T HAVE THE LENSES THEY WERE SELLING! Now I wonder what was in the first pair they sent that were lost? Aparently they were waiting for the lenses according to the supervisor. After arguing a LOT they kept refunding more money each time they missed a date. I finally said If I don't have them by the final date I want a FULL REFUND! They had my money for 2 months by this point. They agreed and I did wind up getting them at no cost because they did not meet that date either.I received them about 5 days past the final date promised. I am having a problem with them and honestly I don't know if its the prescription or me not being used to them. I need to have them checked to see if they were made with the right prescription.But I could never recommend this company.There are others that are just as inexpensive if not even less, and have much better customer service.Oh one really important note : At one point, one customer service person actually said "We don't know if you really got the first glasses we sent or not!" Excuse me? Did I just hear her correctly? Who the hell would go through all this for a couple of inexpensive glasses? We are talking about a total order of about $150. I was very angry. I felt she was calling me a liar and thief.That alone would never have me do buisness with them again and I would fire anyone who worked for me that said something like that to a customer!"

modified review This review was modified by Itsme62 on April 05 2015 03:25:14 PM

Rating 2/10
1/5
modified review posted

"My glasses came and the prescription was wrong (my fault) but when I returned I had to jump through hoops to get it sorted out. Emailed customer service, talked to them via chat, then had to return ship glasses to another facility, wait for PayPal request for payment to ship new glasses, pay through PayPal, then tell customer service that I had paid for shipping and sent glasses back, then email proof of that before they would start on my new prescription. Customer service was short, curt, and didn't want to help me understand policy or try to resolve my negative feelings about the eyebuydirect experience. Feeling like a very unhappy customer! Still don't have my glasses!"


Rating 10/10
5/5
modified review posted

"I honestly think EyeBuyDirect.com doesn't get as much credit as they should. I found it by simply Googling affordable prescription sunglasses and I am unbelievably happy that I found it! Not only were they 175$ cheaper than what I was going to pay for at my Optometrist office, but they're honestly great quality. The customer service was fantastic, they emailed me every step of the way and I got it in a week, as they promised. Great packaging, and very nice glasses as I saw on the website. All the negative reviews are over the most petty things in the world. They're simply ignorant, and bratty customers. They deserve every single star I am giving them, which by the way.. it's five! I cannot wait to buy more stuff from them. "

modified review This review was modified by nathalyacosta14 on March 23 2015 11:36:33 PM

Rating 10/10
5/5
modified review posted

"I ordered two pair of glasses on Tuesday March 10,2015 and the order arrived on Sat March 21,2015. It was earlier than my expectation. I ordered "Jane" as my main glasses and It was perfect for my small face, the lenses I chose were 1.59 index and transition lenses and I cost me $160.00 (transition lenses are expensive). The other pair is "Drum", I just paid for high index lenses and It cost me $25.00 for that one. I got a bright red color. It was too bright for me but it's ok. This website save me from spending $300 for a pair of glasses.
I was thinking to buy the computer glasses since I will be working a lot in front of the computer.
"


Rating 2/10
1/5
modified review posted

"I am not satisfied. Long process time for glasses and they do not honor their return policy. The frames are not well represented in the photos and I want to return them. Their website is ridiculous as you must call them for a return authorization and the person on the other end clearly tells you that a return authorization "email" will be sent to you. Well they bombard my email with advertisement but no return authorization email. Shame on me for trusting them, hopefully you will not make the same mistake."

modified review This review was modified by TooMany_6 on March 15 2015 04:07:14 PM

Rating 10/10
5/5
modified review posted

"I think that having a than perfect experience considering the price is a small exception that rational people understand. You want more than just a cheap pair of glasses go pay hundreds of dollars at an office. They will cater to your every need as they make a fortune off of you! Other than shipping delays and a broken $9 pair they have been great. But for $9 I didn't expect much. Use logic here people. You're not going to find get a 5 star hotel for $50 nor a jaguar for the cost of a used dodge neon."

modified review This review was modified by livelyboi on March 04 2015 10:26:14 PM

Rating 10/10
5/5
modified review posted

"Amazing, Worth the wait, Perfect eye glasses, 1/5 the local cost."


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