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Stores > Express

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Full Rating Profile
  • Express

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: 0.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

10 Customer Reviews

Rating 2/10

"If i'm able to give Express negative stars, I would. Purchased clothing online on black friday at 50% before midnight. The cart shows the discount as 50%, however the pricing was 40%. Computer glitch or human error on your part. Contacted customer service and i've been told there is a 14 day policy for price adjustment. Well, who really has time within a small window."

This review was modified by toocooldude on January 04 2016 12:26:18 PM

Rating 2/10

"Super sexualized music even saying 'f-ing' played in my ears while I needed to call their store 3 times today. And it's Christmas time. Selling sex is obviously part of their business and I find it offensive"

This review was modified by carolynjcf on December 20 2015 01:01:40 PM

Rating 2/10

"I like Express products and often buy them in store. This was first time I bought it from their online webstore.
Webstore Experience:
They have great collection, but lack of messaging if a product is going to be available to you or not.
In Checkout they dont use Google/Paypal checkout. You have to give your credit card to them.
In checkout they show you that you are being charged Sales tax even though it is not applicable to your order.
They never return your email response if you inquire to them about something.
Their shipping service is lame. Even after delaying your shipment for 5-7 business days they'll ship your order via snail-mail service. (I'm still waiting for my order to arrive.) At most other webstores, they sip your order sooner (ASAP) so that you get your product within a week.


Rating 10/10

"I've ordered from Express several times now, and I've never had any trouble. The shipping is prompt, and while I've never had to return anything, the process seems pretty simple. You can either mail it back or go into the store.
Their things are pretty expensive, but if you're willing to subscribe to their email updates and/or wait around for sales, there are some good deals to be had.

zeta's Avatar

Arizona, US
Rating 10/10
ResellerRatings.com TOP REVIEWER!

"Express is simple and easy to deal with. Coupons don't work with clearance/sale items. Every time I've ordered from them, I've received my order with no problems and it usually takes a week to get to me.

Returns are easy to deal with in-store. When you need to exchange something in-store just know that some stores don't carry all items, so it'd be more convenient to call ahead and ask if they carry the item.

There was one time they messed up my order by sending me something more expensive, so I just exchanged it for something my size in the store.

There was another time I ordered 3 pairs of socks and somehow the package came opened with only 2 pairs in it. So I called and customer service issued me a refund.

This review was modified by zeta on January 08 2013 10:42:54 PM

KLC_2006's Avatar

Flower Mound, TX
Rating 10/10
ResellerRatings.com TOP REVIEWER!

"Well, bought a swimsuit online for the first time (risky) and it was somewhat of a success. Super cute. Also went for the high-waist buckle-back pencil skirt because I got one in black in the store and loved it. Cant go wrong.

Best part - I had a coupon that I totally forgot to use when I was ordering, so I emailed in AFTER I odered with teh barcode, etc and they credited the $25 savings back to my account. Now, that is customer service.

Rating 2/10

"Cryptic and illegal sales practices backed up by a support staff that refuses to help and talks to you like an idiot. I will NEVER shop here again. Don't waste your time or your money!!!"

Rating 4/10

"The clothes I bought from express took a while to ship, and they were of unsatisfactory quality. Some of the threads on the polo are coming undone after only the 3rd wash. Also, the clothes fit very strangely."

Rating 10/10

"awesome service! i purchased 2 shirts and 2 summer dresses, they looked even better than the pics and arrived right on time for my birthday, will definitely order more items from express."

Rating 8/10

"Bought a few sweaters on discount with overnight shipping. Products arrived as described in time."

This review was modified by rolandv on January 31 2010 06:03:23 PM
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