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"The mat was just in a box and with nothing to protect it and so it got a little dirty from being IN the box. It wiped clean after a couple tries so not really a big deal, but the mat looked MUCH brighter blue in the picture provided online. Overall though, I am satisfied with the mat and delivery time."
"quick and easy process, had to call customer service, handled very efficiently and very plesant."
"Good website and very efficient service. "
"Customer Service was exceptionally prompt with replying to my questions on two occasions. Delivery was fast. Product exceptional! "
"My order was stalled at USPS. Apparently now DHL tenders to USPS. The order is being returned to the seller if it is located by USPS. Customer Service say that they need the item back before either resending or issuing a refund. Tracking proves I never received the item. So I am supposed to wait- most likely item is lost in mail. Rep. complaining that she has a lot of cases to deal with- very unprofessional and am disappointed. Apparently the company is under new ownership. Repeat customer who will not be orderign again."
"I have not received my order our a confermation on the order and i ordered a week ago...."
"Great product, not hassle"
"I got my pendant quickly and it's even prettier then I expected."
"Horrible Experience - recieved 1 of 2 items I ordered. When I called about the other item that did not ship (which was to be a birthday present), I was on hold for customer service for 15 minutes. When I called back and seleceted "place an order", my call went right through. Customer service person stated that should have indicated that the items would be shipped seperately. When she checked on the item that did not ship (she found that it was out of stock) but still listed on their website. They (hopefully) are in the process of refunding my order - but needless to say, I will never order from them again!"
"This is the worst online experience I have ever had. I ordered yoga mats 8 days before my studio opening. It's been 6 days and I have received no email confirmation of my order but my credit card has been charged. Clicking on the customer service link on the webpage results in a "page does not exist" error. Phone support is virtually nonexistent. The phone often goes unanswered during business hours. I did talk to a live person once but they could not provide. Tracking number and did not return the call as promised. I truly believe that this company is a scam. I have asked by bank to contest the credit card charge as I have no evidence that my order is going to be shipped. Thanks to this company, I now have to go out and buy more yoga mats locally so I'll have mats in time for my studio opening."
"Great service will reorder from this company"
"no problems!I look forward to getting my package..."
"Still do not have my item eight days after my cc was charged.I called on 1-14 and asked for a shipping number, since my card had been charged, but none could be provided. The customer service lady said it would take a couple of days to provide a shipping number which still hasn't been provided."
“I am so sorry to hear about the trouble you had with your order and for any inconvenience it may have caused. I'm going to contact you directly to get your order number and see what we can do to remedy the situation. -Customer Service”
"I placed an order for a zafu and zabuton for my brother in law as a holiday gift. The zafu had arrived a few days later as expected; the zabuton had not arrived. Two attempts to contact by email were not responded to until several days later. Finally, on January 8 I got word from them that the manufacturer of the zabuton said the product was not available and did not know when it would be. I was then able to cancel the order for the zabuton.For what it's worth, this company does not appear to intentionally deal in fraud; they are simply a drop-ship business with little control over their suppliers. It is doubtful that I will use them again; in the future I will ensure that the company I do business with actually stocks the merchandise themselves."
“Good Morning. I'd like to sincerely apologize for the trouble you had with your order. At the time your order was placed, we were dealing with some staffing and fulfillment issues that have since been corrected. Customer service and care is a top priority for us and we are so sorry for any inconvenience the delay and cancellation may have caused you. Please contact our customer service department if you have any questions or if there's anything else we can do for you. -Customer Service”
"I'm disappointed with the quality of the shirt I order. It is very wide and very short, a combination that does not make up a yoga shirt. One downward dog and this shirt will fall over my head. Very poor quality. Will not purchase clothing here again. "
“Good Afternoon. I'm so sorry you aren't happy with the product you ordered from our website. As we strive to provide the best customer service for our valued customers, I will be contacting you directly to get your order number and see what we can do to remedy the situation. Thanks always! -Customer Service”
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