28 reviews
posted Jan-17-2013
reply posted Jan-21-2013 “I am so sorry to hear about the trouble you had with your order and for any inconvenience it may have caused. I'm going to contact you directly to get your order number and see what we can do to remedy the situation. -Customer Service”
posted Jan-08-2013
reply posted Jan-16-2013 “Good Morning. I'd like to sincerely apologize for the trouble you had with your order. At the time your order was placed, we were dealing with some staffing and fulfillment issues that have since been corrected. Customer service and care is a top priority for us and we are so sorry for any inconvenience the delay and cancellation may have caused you. Please contact our customer service department if you have any questions or if there's anything else we can do for you. -Customer Service”
posted Jan-02-2013
reply posted Jan-03-2013 “Good Afternoon. I'm so sorry you aren't happy with the product you ordered from our website. As we strive to provide the best customer service for our valued customers, I will be contacting you directly to get your order number and see what we can do to remedy the situation. Thanks always! -Customer Service”
reply posted Jan-03-2013 “I want to apologize for the delay and for any inconvenience it may have caused you. I'm having trouble pulling up your order with the number provided so I will be contacting you directly to gather further information so I can provide you with an update. Thank you for your continued patience and, again, I sincerely apologzie for the delay. -Customer Service”
posted Dec-18-2012
reply posted Jan-03-2013 “Hi Mark. I want to sincerely apologize for the delay and trouble with this order. I completely understand your frustration and am so sorry for any inconvenience this delay may have caused you. I'm going to contact you directly to figure out what happened and see if there is any way we can make this up to you. -Customer Service”
"My order was stalled at USPS. Apparently now DHL tenders to USPS. The order is being returned to the seller if it is located by USPS. Customer Service say that they need the item back before either resending or issuing a refund. Tracking proves I never received the item. So I am supposed to wait- most likely item is lost in mail. Rep. complaining that she has a lot of cases to deal with- very unprofessional and am disappointed. Apparently the company is under new ownership. Repeat customer who will not be orderign again."