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1,176 reviews
posted May-18-2013
reply posted May-20-2013 “Dear ShadowAD,
Thank you so much for informing us about your shopping experience.
I want to start by offering a personal apology to the customer affected.
From time to time with thousands of shipments there will be an occasional issue with shipping. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. And we will contact the supplier for checking to find out if there are some problems with this item as well.
And we will reach out this customer to solve the problem together. As our goal is that every customer is completely satisfied with their order.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kindly,
Jean,Everbuying Customer Service Manager
support@everbuying.com”
"I already get the item that what i purchas from this website and i feel great for the item
Tq EB"