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  • Etsy.com
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.17/10 4.17/10
    Chance of future purchase: Rating 3.00/10 3.00/10
    Shipping & packaging: Rating 3.06/10 3.06/10
    Customer service: Rating 3.33/10 3.33/10
    Return/Replacement policy: Rating 2.86/10 2.86/10

59 Customer Reviews

Rating 2/10
1/5

"Don't ever use that website Etsy. If someone scams people they close down the account, but they don't offer a refund for their lack of due diligence or even notify you. They leave you sitting there waiting like an idiot. Then they tell you to go through PayPal in hopes that the waiting period has not elapsed. So let me get this straight, a claim is time sensitive and Etsy makes zero effort to notify you of a fraudulent account they had? Now I have no time to find a replacement in time. I'm not only out the money, but I can't get the item in time for my family event."



Rating 10/10
5/5

"I have been selling and purchasing on Etsy for 1 1/2 years. As a purchaser, I've had one bad experience with a seller who never sent my items and quit answering emails. I filed a claim through Etsy and after a 2 week investigation, I was reimbursed in full. I don't understand why there are so many complaints about Etsy being non-responsive to buyers with complaints, as that has not been my experience. As a seller, I very clearly state my return policies, materials and metal compositions. I take many pictures to give the purchasers a clear idea of what it is that I’m selling. I stress on every listing that the customer needs to make sure that they give an accurate measurement when ordering. I make chokers, and this is imperative. I’ve accepted items for resizing even when the purchaser ordered the wrong size. At one time I did this for free, but now I charge a small fee for any needed materials and for postage when the original item I sent was made as was requested. My markup is small and for me to do this for free costs usually costs more than what I had made on the original sale. I’ve received two reviews stating that they feel my items are too pricey, even though my profit averages below $10 after materials, shipping supplies and an hour of my time. I'm not a big company who can buy materials in bulk at a substantial savings. I buy most of my materials from other Etsy sellers. I don't get angry over negative comments, but it can be quite disheartening when I make a real effort to offer items as affordable as possible. I’ve received a couple comments regarding slow delivery when tracking shows the item mailed earlier than the processing times stated in my policies, due to USPS issues, which I’ve addressed immediately. Normally I bug the USPS until the items are located or reship a new item. When it's not possible, I’ve issued a refund and took the hit, even though it was no fault of my own. I’ve end up in the red at times as my items are made of leather and leather is not a cheap material. 99.9% of my customers have been wonderful but, just like anywhere, there are those who are out to get something free. Example: I replaced an item a customer stated they never received, only to have the same customer come back months later, order another item, and state that they never received it either; even though the tracking in both instances showed that the items were delivered to their mailbox. I replaced both the items and took the loss. I’ve had a customer whose review stated that the item had glue spilled on the leather cord giving a grimy appearance and that it was too big. I contacted him, apologized for his bad experience, asked what all was wrong and if I had sent the wrong size. His reply was that he had ordered the wrong size; that there was glue spilled on the leather cord and on the focal making it look grimy; that the person he gave it to loved it and saw no problems; and that he is a picky person. The problem here is that I use a gel adhesive that doesn't run and I sent the right size; however his review implies that he received a totally nasty, grimy choker in the wrong size. I refunded his purchase price and postage even after he stated it wasn’t necessary, didn’t ask he return the item, and still all he left his review as is with the exception of adding that he was giving me back a star due to good customer service. When it comes to the items I make, I recheck and re-measure items repeatedly before packing for shipment. I have a large box of items at home that didn't look quite right to me when finished, so I remade a new item to send that met my satisfaction. People who’ve looked through this box normally can’t see any flaws on my self-rejected items, but I won't sell them if I believe there’s an issue. What people don’t understand is, just like when buying on eBay, they’re buying from individual sellers who have their own policies. Read the seller's policies/shipping times before buying. Just like stores in a mall, each seller pays for their own space and operating costs. Do you hold the mall responsible for having a bad buying experience with one of the stores? When buying handmade / custom made items, it takes time for the item to be made. Most of the sellers are a 1-2 person operation. There’s no rack or bin of readymade items or a shop full of mass producing employees, and they don’t have the major corporation advantage of buying bulk priced materials. I make every attempt to respond to messages within 24 hours. This isn’t always easy since I, like many sellers, have a full-time job as well. I enjoy and take pride in what I do. I’m sure I’m not the only seller like this. It’s not fair to judge Etsy as a whole for bad practices of a few. "

This review was modified by submissiveofferings on July 01 2015 01:37:33 PM

Rating 2/10
1/5

"Non-Responsive...order never sent and no way to resolve issue (does not accept phone calls or respond to requests for a call back)"

This review was modified by rknox5 on May 19 2015 02:53:26 PM

Rating 10/10
5/5

"I am a Seller on Etsy, I am shocked by all the bad reviews I see., I have to say I also buy on Etsy and I have a few bad experiences as well, but overall, 90 percent of my purchase were 100 percent wonderful. It is a shame that a hand full of Bad Sellers have to ruin it for all the Top Notch Sellers on Etsy. I have over 710 perfect reviews, I deliver most of all my packages by Priority mail,within 1 business day of purchase. I have sold over 2216 items within 2 years and my goal i to make each customer happy at any cost!. I will do my best to make you happy, please people dont let a few bad sellers stop you from coming to Etsy., stop by my shop www.etsy.com/shop/cottoncreekcotage and see what can be a great experience. I sell Vintage Transferware, Dinnerware,Linens and Primitives.
Thank you, Linda
"

This review was modified by cottoncreekcottage on May 11 2015 12:22:16 PM

Rating 2/10
1/5

"Closed my shop without warning!!! No return email or call. There is no phone line that lets you talk to a person, only directs you to there help on website. All the items are over priced. I was making money selling my items for a reasonable price. Was I not making enough money for them? I hope etsy closes its door!!!! I truly wanted to give them the benefit of the doubt but am so sad I did! Just look at their ratings all over the web THERE HORRIBLE!"

This review was modified by Cafecases on April 29 2015 04:30:31 PM

Rating 10/10
5/5

"I LOVE LOVE LOVE ETSY!!! My wedding couldn't have been done without etsy. Want cute little paper hearts to scatter around? Etsy! Want colored non allergic fake flowers that almost look real?!?!? Just Etsy! I am a firm believer in Etsy, if you can't tell. Cute crafts, cute ideas, just flat out cute. "


Rating 2/10
1/5

"I ordered a ring for my daughter's friend as a present. That was on 24.12.14. I have still not received it. The seller has ignored the emails I have sent to him. I will never use etsy again "

This review was modified by dusk58 on February 28 2015 04:18:33 PM

Rating 2/10
1/5

"No protection against fraud. I bought a necklace for one of my bridesmaids from "Sharies." The necklace came broken, and when I returned it she was rude bordering on cruel and she:
1) denied it was broken
2) Told me that it was my fault if the necklace was broken because she posted an image of it
3) Told me that I did not know how the clasp worked and that's why I thought it was broken
4) Told me if it was broken, the mistake happened in shipping
5) Told me there was no possibility of returns and I should have thought of that before I bought a necklace from her
6) Told me I had no recourse for reporting internet fraud because she clearly states on her Etsy page that she accepts NO RETURNS
I can see why
"

This review was modified by AstaKula on February 18 2015 03:41:37 PM

Rating 2/10
1/5

"i never recieved my order;the seller nor etsy respond to my emails;;they basically just stole my money!"

This review was modified by mandysmith123 on February 01 2015 11:07:10 PM

Rating 2/10
1/5

"This worst company online. Stay away. This review comes from a seller on Etsy. I have been selling antiques on Etsy since 2012. They have something called "Direct checkout". Etsy holds your money for 5 working days. This is how they make money on our money. I closed my shop and Etsy continues to bill me.
Stay away.
"

This review was modified by Hillarysantiques on February 01 2015 12:51:21 PM

Rating 2/10
1/5

"I see a lot of teed off customers from etsy.com customers. Well, I have had a real bad experience to from some dishonest woman who calls her shop The Vintage Junk Queen. I have appealed to Etsy but I don't expect to get any assistance. They have blocked me so I can't say anything negative about that purchase.

That shows me that Etsy has no interest in the customers of Etsy, After going to 3 different sites and seeing page after page of complaints about Etsy, I was wondering if we might get a class action suite going, I would really like to see that lying woman who jipped me for 48.50 get some heat. If any are interested in giving Etsy some pay back please write me at pfeifferje@aol.com. I refuse to have my money taken and be told there is nothing I can do about it. I am going to take all options I can find including the FCC, All BBB's and the starte attorney generals or whatever. But first, it might be good to try and hurt Etsy's purse strings a bit. I think I have seen enough conplanits about jipped customers for a class action suite.
"


Rating 2/10
1/5

"Modernmama from Etsy worst customer service ever! They shipped my wife's order to the wrong address (they mixed our old and new) address and then blamed everything on my wife. We will never purchase from their site again. When you pay $300 you expect a minimum amount of service, Lindsey almost meets the minimum but not quite."

This review was modified by Hodgesck on January 02 2015 08:59:02 PM

Rating 2/10
1/5

"Made an order paid over £26 for the item plus over £10 postage! Looked at the first drop down box which doesn't state anything about custom or handling fees by postal services. The package arrived at the post Office Depot and they wanted a further £5.10 for customs charges and £8 handling fee.

Kept receiving the same fob off emails from so called customer services at etsy and the seller StephenEdwardGraphics sends replies that are curt and petulant not taking any responsibility the lack of information or informing customers that you will be charged double the postage fee which takes the postage fee to the same price as the product I bought.

Etsy offered me £15 off my next order but would probably end up paying double to price so I have declined this offer.

By the way the director in the Uk is on maternity leave and her deputy's don't reply to emails either.

Poor, poor, poor!!!
"

This review was modified by Idw30 on December 22 2014 07:08:43 AM

Rating 2/10
1/5

"the seller sending the wrong item and i have to wait another week and never return respond my message only 2x."

This review was modified by leung7526 on December 18 2014 08:25:24 PM

Rating 2/10
1/5

"I bought a necklace with a pendant from Etsy.com and followed the tracking of the package through their "tracking tool". The package was supposed to be delivered, but I NEVER GOT IT. I am now left with a debit to my account, nothing to show for it, a sister without a birthday gift, and no one willing to help me, or taking responsibility for it. All my efforts trying to locate my package have been truncated. The post office told me exactly the same thing Etsy did. Records show they "delivered" the package, and they can't do anything about it.

There should at least be a warning on their website, for the clients to be aware that even though they can TRACK their packages, Etsy will not be responsible for lost packages. Clients spend their hard-earned money on their merchandise. The "tracking your package tool" is VERY misleading, and gives the clients a false sense of security. I am so very disappointed with their service!
"

This review was modified by mipis1277 on December 02 2014 08:04:43 AM

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