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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.50/10 4.50/10
    Chance of future purchase: Rating 3.13/10 3.13/10
    Shipping & packaging: Rating 2.92/10 2.92/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: Rating 0.63/10 0.63/10

39 Customer Reviews

Rating 2/10
1/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"I ordered 3 necklaces for my daughter to give to her best friends for graduation. I only received 1 necklace but was charged for 3. The necklace was tarnished and in poor condition. I can't seem to reach anyone for a refund. Do not buy from Etsy!! It is a scam."



Rating 6/10
3/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"Basically when you buy on Etsy you are at the mercy of the seller. Which, if you have a scrupulous seller, is no problem at all.

In my specific case, I ordered a (most certainly not cheap) wallet for my iphone and after a couple months of very light wear the zipper totally broke. The seller said he would work things out with me and never did. My main frustration is that I cannot update my review for this seller!
"


Rating 2/10
1/5
modified review posted

"After two smooth transactions through Etsy, I was not worried about ordering 2 pairs of earrings from Janet Galla at TrinketsNWhatnots. When the earrings did not arrive after 2 weeks, I wrote to her asking where they were. Supposedly lost in the post. We had a cordial exchange in which I said I would be happy to wait for a new pair. Then she supposedly had trouble sourcing some stones. I still waited pleasantly, with good will. Then she stopped replying to my emails. After 3 emails, I made a complaint to Etsy and Paypal. But wait,You CANNOT make a complaint to Paypal after 45 days and Etsy after 60 days. This buyer strung me along, knowing full well that I would be impotent to get a refund--OR EVEN GIVE BUYER FEEDBACK--while I waited in good faith for my earrings. She robbed me of my money and both Etsy and Paypal will do nothing to back me up. Terrible terrible customer service from every angle. STAY AWAY!!!!"

modified review This review was modified by GillR on August 21 2014 05:32:55 AM

Rating 2/10
1/5
modified review posted

"I ordered this three weeks ago, and I was notified when it was shipped, and I had received a working tracking number to go with it. It left collections and went to the "outward office of exchange". That was nearly two weeks ago, and it hasn't moved since. Nothing takes that long, so I am very unhappy."

modified review This review was modified by Olivehead2323 on August 15 2014 06:52:17 AM

Rating 10/10
5/5
modified review posted

"They were very helpful and replied with in hours. This is my second time I use this website and havent been disappointed. Thanks again."


Rating 2/10
1/5
modified review posted

"If I could give Etsy negative stars, I would.

I helped my bridesmaid purchase a dress from the seller weddingdressgirl and had such a negative buying experience. After numerous delays and surprise charges for cash on delivery, I am left with no dress and have lost over $100 USD.

Don't trust online reviews from Etsy. Not only will you encounter problems with surprise customs fees that are not mentioned anywhere in conversations between you and the seller, you will likely never receive your item, and the seller will hold your money hostage until you give them a false positive review.

No point going to Etsy management to mediate the situation; they condone false reviews, stating that "you can change your review at a later time."

You will never see your money again, Etsy will not lift a finger to help, and you will only be left with feelings of rage and frustration.

This didn't just happen to me; it happened to a friend as well. Just a heads up.
"

modified review This review was modified by Mellee168 on June 20 2014 01:55:57 PM

Rating 2/10
1/5
modified review posted

"Ladies, Gentlemen: I am selling in different online stores and also have my own. First when I start selling on Etsy was a great experience, but through the years it is worst and worst. They suspend your account from one day to another with no prior notification. You need to document everything so they believe that you are telling the truth. I understand some people lie but not of us. I am so furious because they not only suspend my account they are requesting pictures of my work place. I send them to Etsy and they still asking for more things. I was thinking to make an affidavit that explain that everything is mine and I made my items myself.
A real bad, bad experience. I closed my accounts but still have that bad taste of "liar pointing". If you are a liar- you think all of the other people are liars too, right ETSY?
"

modified review This review was modified by HRY8490 on June 06 2014 04:54:43 PM

Rating 2/10
1/5
modified review posted

"We have waited a month before writing this review. On March 28, 2014 we ordered a monogrammed necklace for our daughter's 19th BD. In reading about the time to ship into the US, we were 5 weeks away. We received the lovely item almost two weeks after her BD on April 26th. The customer service is great with communications but not with delivery guarantee. Buyer beware! We won't use them again."

modified review This review was modified by Phil74au on May 24 2014 03:25:18 AM

Rating 2/10
1/5
modified review posted

"Purchased a $250 custom Disney cosplay/Halloween costume from etsy seller Sherryval (Imogen's Sherryval Etsy Shop AKA SherryImogen and ImogenVal) in Sep 2013. Sherryval agreed to ship costume in time for Halloween. After failing to ship the costume on the agreed date, there was no way it was going to arrive for Halloween. She never made my costume, lied several times about having made it/shipped it and after many delays and excuses eventually admitted that she had never made it and would refund my money. She told me she processed the refund several times and lied about why it hadn't gone through. (She never initiated the refund.) She stopped replying to my e-mails asking her for the status of the refund.

I found that she opened a new shop at www.sewsmitten.net. When I contacted her through the new site the seller was openly hostile and refused to refund me, stating she shouldn't have to foot the bill for my mistake and "buyer's remorse" (I paid her for a costume, never received anything) and that she does not do refunds?! Not sure how she would be "refunding me something she never sent, let alone made. As of Apr 2014 I still do not have my refund. My belief in her multiple lies caused me to be unable to report this to etsy, paypal or my credit card in time to initiate a chargeback.

Etsy can't help me because it went past the reporting period - I think this is a problem specific to etsy's allowing sellers to do custom listings. The processing time can take so long that by the time someone figures out they are being scammed it is too late to get $$ back from etsy, paypal, or their credit card companies. Etsy needs to put better processes in place for custom sales.

Discovered that this seller is now operating outside of etsy under several names, including Sew Smitten Commissions, Sew Smitten Creations and Sew Smitten Seamstress, among others. Even with insistence from law enforcement, this seller still refuses to refund my money.
"

modified review This review was modified by scammedonetsy on April 19 2014 01:51:57 PM

Rating 10/10
5/5
modified review posted

"I ordered some earrings "Rainbow Lightcaster" from Ornamental Glass via Etsy. I was very satisfied with my purchase. The earrings even surpassed my expectations. The photo on Etsy does not do these beautiful earrings justice. When I received the earrings, they were even more beautiful than I expected. Thank you, Ornamental Glass!"

modified review This review was modified by lauriesparrow on April 10 2014 03:42:09 PM

Rating 2/10
1/5
modified review posted

"I ordered letterpress business with printed edge from StudioFourThree on Etsy.
It came out with all mistakes (no edge printed and mis alignments, printed in size with bleed lines included! duh!) The seller charged me for replacement plates. The replacement took too long and when asked for status of my order he sent all the photos of his son going through surgery instead with hostile attitude. The replacement came out wrong again with not matching color of front and back although PMS color was provided to match. He responded that i can't judge the PMS color on screen?! I had emailed over 100 emails with this seller. he even posted my cards with my info on it on Etsy without even asking. I dont want my info broadcasted on this website for his own interests. He refused to remove when asked wont even refund money. Ive contacted Etsy for help. No progress whatsoever. Wasted money and energy. Dont buy from this.
"

modified review This review was modified by Monicaworld on April 09 2014 03:05:51 PM

Rating 10/10
5/5
modified review posted

"Amazing variety and true hand made items from great sellers."


Rating 10/10
5/5
modified review posted

"Ive ordered three shirts from tshirtsdepo on Etsy, on three separate occasions and have never had a problem. Each time my shirt arrived promptly, each shirt was high quality, and was exactly what I ordered. They have a lot of cool designs, so Im fairly certain Ill be returning for more t-shirts."

modified review This review was modified by pboldizar on February 21 2014 09:50:51 AM

N4AOF's Avatar
Louisville KY
Rating 2/10
1/5
modified review posted

"Site has its own "track package" link which provides fake tracking information. Their fake tracking information is formatted to look like a real US Postal Service tracking report, but despite the fancy USPS logo and excellent formatting, the information being provided by Etsy does not match the tracking information on the real USPS online tracking report.

I found the problem after an Etsy seller "Featherpick Fashions" took nearly a full week after the order had been placed and paid before Etsy sent me an email saying that the seller was GOING TO ship my order soon and providing a USPS tracking number. I have checked the tracking information on both the Etsy site and the real USPS website -- they both agree that the seller STILL has not shipped my package (more than a week after it was ordered and paid for), but the tracking information on the Etsy website is not the same as the real USPS tracking report
"


Rating 2/10
1/5
modified review posted

"I ordered 2 cell phone cases from seller Dealokshop on Etsy and only received one of the cases I ordered. The seller would not respond to 3 emails I sent (allowing for 48 hrs in between for seller to respond) until Etsy got involved. Unfortunately, Etsy blew me off about this issue as the seller had proof of delivery BUT there was only one item of the two I ordered AND PAID FOR in that delivery. After pointing that out to Etsy, both seller and Etsy will not return my communication.
I have used Etsy before with satisfaction but you only know how good a service really is when you have a problem and etsy failed there.
btw: The case I did receive was beautiful.
"

modified review This review was modified by 2bjoyous on January 08 2014 07:58:58 AM

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