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Stores > Etotalk

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  • Etotalk

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.50/10 9.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

27 Customer Reviews

Rating 10/10

Professional Engineering team with strong support!

"I did not shop oversea very often, as I heard many of my friends saying that it is risky. But I need to buy a cheap and affordable smartphone, so take out my pocket of 100 USD, just to play around to see if I can find a good deal, also test if I got a good hand.

The reason I wanted to buy a cheap smartphone is I just bought a Sony QX30 camera, and this camera can connect with any smartphones. I was going out for vacation, and I do not want my phone to be waste power on wifi connection with the QX30 camera. So a cheap phone is better choice. Then I can use my own phone Honor 7 to answer my phone calls. I am a business person, so I got a lot of phone calls every day, so I need my phone always in a good shape. I do not even turn off my phone at night.

And I also bought a selfiepod to connect with my QX30 to take photos. However, the problem came out: the built-in android app for QX30, which is called playmemories. This app is very stupid, it cannot be controlled by my selfiepod. I tried even set the touch screen to take photo, it did not work either. I almost wanted to give up as my vacation date is coming soon.

One of my friend Jason, who is a programmer, a high-tect person, he introduced Etotalk to me. He asked me to try to consult with them to see if they have solutions, because he said Etotalk is the only shop who have strong engineering background. He bought a huawei mate8 from etotalk, it was fully in Chinese, but ETOtalk taught him to install a full European firmware onto it successfully.

So I tried to buy from them a Samsung S7562i, and placed order. Before shipment, I asked them to hold it and I asked them my questions about to change this phone to adopt my Song QX30.

They studied my question 2 days, and then their engineer really gave me a solution. They taught me step by step by instruction to help me root the S7562i, and then change the key locations. Wow, it is like a magic, after all the settings, my home key become a power key, my volume key become a picture key for playmemories. Amacing! now I can use my selfiepod to connect with my Sony QX30 to take myself photos! Think about that my selfiepod is using volume key to take photos, so it does not need any bluetooth connection. So I do not need to charge my selfiepod. And QX30 can take several days photos without problems. So It is a very power photo shooting tool!

I want to share this story with other people here how professional ETOtalk team is. Their prices sometimes may not be the lowest, but it is very reliable. They know what they were selling and which model is good if you asked them. They said some people had problem with them is because they did not listen to what they tried to explain to them. For example, I was trying to buy from them a THL brand as it is cheaper, but they warn me better not, because the quality is not as good, and it won't last long.

I also asked them why I saw some people left negative feedback on trustpilot, and they said, it is normal, they said only people who is our competitors or have negative feeling would leave feedback. If others tried to leave good ratings, it will be blocked. I want to try to post this review because I love this shop, and at least from my experience, they are so good!

Rating 10/10

Better price than Amazon

"They have a store at Amazon, and I used to be buying from there, but they told me to try it on their own site, so I tried it. The price is much cheaper than Amazon, and the phone is in a good shape. But I found their label is bid different in name, so I asked them, they told me that they installed a EU firmware into this China version. I still doubt about that, but honestly, the phone is running quite good. It is a Huawei Mate8. "

Rating 10/10

nice and professional

"I flashed a rom which I found on google, almost bricked my phone.
I contact etotalk for help on skype, and they forward me to aftersales.
Honestly, I did not like that, because I prefered to chat on line.
But surprise to me that, their response is very fast, and they sent me an instruction with all the details,
step by step, and I successfully saved my phone.
Thank you, ETO, I love you! :)

Rating 10/10

DHL is super fast!

"I bought a Honor V8 with a VR from them, that was Tuesday Morning, and surprisingly, they already arranged shipment Tuesday Afternoon, and I got everything in hand on Wednesday night. They said it may take 3~4 days, but actually it only took 1~2 days. The phone is good, but the language is not full, there are still some Chinese on it, but it does not bother me. 2k screen with a portable VR, nice combination, I love them very much! Nice job, ETO!"

Rating 10/10

A good place to buy huawei phone

"i bought a huawei P9 from the shop, it is good, recommended to other buyers. "

Rating 2/10

Do not use etotalk.com

"A warning to anybody outside of china, please do yourself a favour and do not buy a phone from etotalk.com. Here are a few reasons as to why they will let you down.

1.They mislead me about the OS that was on my Huawei honor 6 plus, I paid for a custom rom but got a patched up phone that once factory reset reverted back to a china bloatware phone.
2.The Huawei honor 6 plus will NOT run Google voice search as a built in china app takes control of speech requests.
3.I tried to resolve this problem for two weeks using their only support which is an email address that they will respond to after 24hr if you are lucky. I was told to do this and that but after two weeks they admitted what I already knew.
4.Even while this was going on I asked on their Q&A comments if my phone could run Google voice search and they said yes!
5.Eventually after 26 emails! They asked me to return the phone to which I refused until they refunded my money and postage costs….I refused to return the phone!
6.Why would I refuse? If you take a look at their returns policy and reviews of people who have tried to return a phone you would refuse to. Basically you cannot use services like DHL to send returns and they want you to send the phone back marked as a £15 mp3 player so that they avoid charges. Not only is this dishonest but it puts you in a bad position as to insuring the returned phone which will cost you £60+.
7.There is no talking to this company, even after a lengthy explanation as to my fears of returning the phone, the last five emails basically said send the phone back the way we have stated or no refund.
8.The saddest thing is that this was not the first phone I have purchased from them, 7 phones in all over two years. These were very cheap phones so I took a gamble, unfortunately the £260 Huawei was a lemon and now I pay the price for not reading reviews!

Summary: If you want a cheap china phone use ebay as at least you will have some protection. Stay away from etotalk.com as if you have a real problem with your phone they will not honestly help you and will cost you lots of time and money to resolve the problem.
In the end I sold the phone on ebay for £165, I just do not trust these people to do the right thing.

This review was modified by shaney14 on February 08 2016 05:53:57 PM

Rating 2/10

"I bought an elephone g7 from etotalk. From first time i send to etotalk email about phone's problem. after 20 days of use the phone's camera stopped working. Send back and ask me to pay for the repair. where is the 1 year warranty? Very disappointed from their behavior"

Rating 2/10

"ETOTALK: 0 stars endless. I have bought a phone for total of USD 368.93. It arrived faulty. (SIM #1 did not read the card). I have paid my Country's duty-2.5% + 27% VAT and handling fees too. This is very much cost plus! I did not want send it back to China and get the repaired phone again, because there was an other case too. Before I sent it back, I did do reset to the factory settings. The phone has became CHINESE language. Unusable for me totally. I offered more options: partial refund, choose another phone, total refund after sending back. They rejected all of theese options. After it I wrote "DO NOT SEND BACK TO ME!" , but I got the email, they wrote "Mend the mistake and sent it back" to me. And will send me tracking information. It was nine days ago. They did not do anything. No tracking information, no contact to me. I lost almost USD 500. I HAVE PAID DUTY OF CHINA TOO!!! No phone no money. Unfortunately I can not see this site before buying. Otherwise I would not have buy. Etotalk never again!"

This review was modified by dzseen_doo on August 26 2015 11:54:13 AM

Rating 2/10

"PLEASE I NEED ANY HELP to get my phone back from Etotalk.

I ordered and paid for ThL W300 Android4.2 Quad Core 1.5GHz Dual Sim 6.5 inch FHD from the Etotalk online shop (http://www.etotalk.com/ )

This phone was new one from what they told me.
But it worked fine only 2months of using it.
after the first 2months, the phone stopped getting gps/navigator signal.
At the same time the phone started switching itself off from time to time and over heating.

When i reported it to Etotalk, they instructed that i send it back to them, from EU to CN.
I did send it to them and that took 3 months to get repaired.

When it was sent back to me, i used the phone 2 months and the battery stopped charging.
Sometimes it will discharge all the power in the battery under 2mins. with beep beep noise from the phone.
And when am charging it, it will get stuck on 10-15% of battery level.
I once charged the phone all night 12hours, but it kept showing 15% battery charged level.

Am really tired of writing the horror i have witnessed with Etotalk from this phone.
My biggest trouble and head-ache now is that, i sent this phone last September 2014, which is the 4th times am sending the phone to them for service.
And they still have the phone and not sending it back to me.

They refused to refund my money and they refused to replace the phone.
I paid $349.99 for this phone and under 1year, it has gone back to them 4times for repair.
every 2months am shipping the phone back to Etotalk for the same problem or more.
I will pay for the shipping and i will pay etotalk again before they will ship it back to me.

Now they hold my money and they hold the phone for close to 8 months already.
Everytime i write them to send me my phone back, the only feedback i get is that the phone has been sent to factory and the delay is from factory.

Please help me, anybody who can advice on how i can get the phone back or my money back?

Or there escalation point?
Contact to there management? name, number, email, Please any good human there help!!!

Your help or kind advice is appreciated.
only email me " p.ahio@aol.com "

thank you

This company should not have been allowed to exist in the first place.

Be very very happy if you bought something from this criminal and noting went wrong.

This review was modified by ahio on April 13 2015 11:52:49 AM

Rating 2/10

"Please be careful if you decided to buy any product from etotalk.com. I just want to warn you that they don't respect thier own return policy, even if you do everything they asked. They will find some stupid excuses not to pay back/like they had 25$ custom charge at first and than that the phone was scratched, when i ordered the screen protector and the case together with the phone. When I sent it back (they received it on 5/11/14) i left the screen protector but removed the case, in a month on Jan 7th they told me that the phone was repaired, when I refused to accept the repaired phone they told me that they paid 25 custom charge and can't refund the money, after on 9/01 they told me that the phone has scratch on its frame and they can't refund money, after they decided to refund me 109$ when the phones price is 159.99$ and i paid for both side shipping $27.00 to receive and 27eur to sent it back. So be careful when you order anything from them, they are liars. ?"

This review was modified by Yerik on January 18 2015 02:05:22 AM

Rating 2/10

"I send my phone to repair .
Answer from etotalk on 30.12.2014:
Dear Buyer ,

Your parcel has been released from customs and has been received .
We has sent it back to factory for test and repair .


Professional Smartphone Seller.

but if i search the tracking no. ( RQ000665408CY ) is there :
"2014-11-29 15:38
Guangzhou, China-CN, import General mutual letter sent "
So what is this ...
Don't send back your phone , is waste of money and time .

This review was modified by blateru on January 11 2015 08:29:35 AM

Rating 2/10

"I bought 4 weeks ago Kingzkone K1 from Etotalk. The phone was shipped with DHL. AFter opening the packet the phone didnt start or response. After many times e-mail with sales i sended back. The phone is repaired. The problem was broken Motherboard. A intern problem. They say i broked and i must now pay for this $ 140 dollar. THere is no warranty by Etotalk and Kingzone. Etotalk doesnt help me with refund another phone. THey only saying that i must pay for it. Its a shame to doenst help your customer with his problem"

This review was modified by fenerium on October 27 2014 05:05:05 AM

Rating 2/10

"Their one-year warranty is a scam. I bought a phone from them on 3 Apr 2014. Sent back the phone due to faulty network problem on 13 Aug 2014 with tracking number RC625448365SG. Phone was delivered to a China post office on 19 Aug 2014. But they stubbornly refused to collect the item from the China post office for over two months. In Oct 2014, they finally said they collected the phone and have sent the phone to their factory for repair. However, I told them from the start that I wanted a replacement not repair. They did not clarified with me they cannot do a replacement or refund at that time. Now I have even asked them to return the phone directly to me without repair. Again, they refused to follow my instruction. Very horrible experience which lasted over 2 months. I have since given up on hopes of getting my phone or money back. After reading similar complaints from other customers, I realized their modus operandi is the same. If you return your defective item to them, they will delay you for two months claiming that the item is not delivered to them. After that time, they will tell you they collected the item, and sent it to factory for repair. Again, another delay where they tell you they will push the factory to repair - but there is forever no final outcome on this. If you had unfortunately bought a phone from them, and your phone encounters a problem, please NEVER send back the phone to them. You will get so frustrated with them telling you the phone Is not delivered to them (despite the tracking number showing the phone is ready for pickup). And after they finally tell you they collected the phone (which is after a long time of 2 months) - they will tell you the phone is sent back to factory for repair (although I asked for a replacement). There is no one-year warranty at all. I have since bought the same phone elsewhere which made me realized two new points. First, Etotalk charges you if you want the original packaging to be shipped to you. However, there are many other sellers who ship the original packaging without extra charges. Second, I noticed the security seals on the phone battery are missing in the phone I got from Etotalk, whereas the new phone that I have has all the security seals intact. This means Etotalk has very likely sold me a REFURBISHED phone - not a brand new phone! This may be the reason why they want to charge you if you ship the item in original packaging - so that they can disguise a refurbished phone as a brand new phone. In conclusion, this is an extremely unethical company that you should never buy anything from."

This review was modified by mshuz on October 29 2014 05:18:27 PM
+ Read user comments

Rating 10/10

"Bought already a LOTS of phones from them and I have to say: I WILL NEVER BUY ANYWHERE ELSE!
I also hat one problem phone with a broken WCDMA module (manufacturer failure - not etotalk!) and I did send it back from Germany to etotalk. All was no problem an I also received a working phone!

So I can not understand the single bad reviews here to be honest!

regards from germany!

This review was modified by netmare on September 17 2013 02:30:24 AM

Rating 10/10

"Seems like some people dislike etotalk, but my friends and I personally love this store. I and my friends have purchased more than 8 phones from them, all are fine. I had some software problems, they helped me out by emails. Seriously they are very professional if it comes to smartphones.

Honestly, people who hate the store will have more intent to leave review here. For me, if not because I feel too unfair to etotalk.com, I will not leave rating here to support them. Hope all people give etotalk more support if you really like them. Thanks.

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