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Stores > Esslinger and Company

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  • Esslinger and C

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1165 Medallion Drive Saint Paul, MN 55120 USA
    • Contact: mail@esslinger.com
    • Phone: 651-452-7180
    • Customer Support: 800-328-0205
    • Business Hours: M-F 8AM-5PM CST
    • Fax: 651-452-4298

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

12 Customer Reviews

Rating 2/10

Don't know how this company stays in business

"I ordered a few items for removing watch pins. No problem with navigating their website, good variety of products to choose from, and ordering was easy. The order shipped rather quickly and I was sent notification that the order shipped. Then things went down hill. The package arrived unsealed, local post office even affixed a label stating "received unsealed" and several of the items that I ordered were missing from the package. So l called Esslinger to let them know. A very pleasant lady answered the phone and I told her about my situation with my order. She said she needed to talk to someone and would put me on hold and be right back. When she came back, and this is what blew my mind, she said I needed to file a claim with the post office for my lost items. What a sleazy response in an effort to avoid their responsibility. I told her that was their responsibility not mine and that it didn't become mine until I actually received the items. I had no proof or documentation of what was sent. She that she was sorry but that there was nothing else she could do to help me. Needless to say when I notified my Credit card company they immediately re-funded my money to my account and launched an investigation which as of today it's been 24 days and of course no response from Esslinger. Such a disappointment I will never do business with them again."

This review was modified by Tkeb1961 on April 24 2016 06:58:29 AM

Rating 4/10

"Recieved my order today with the rust fee and 2 day shipping recieved it in 4 working day. That dont add up to me when I payed extra shipping. 2 of the items were not in stock. I had to call to cancell the B.O. . the person I spoke with could have cared less is a customer had concerns. Not Pleased with customer service attitude so I have planned to delete Esslinger from my supply company. just not worth the trouble . Have a good day."

This review was modified by Timedoc on April 13 2015 10:11:05 AM

Rating 10/10

"Great products, good communication on order status and quick shipping. Nice company!"

Rating 2/10

"I ordered a half dime pendant. Anywhere on the net they are sized the same for an American seated liberty half dime. 15.37MM x .81MM when I tried to put the pendant on my half dime it was too small and as I was screwing the piece together the top loop popped off bail not included in this transaction either. Not a happy customer aside from the order date: 2/1/2013 and rec'd date 3/1/2013. All American half dimes are the same size, they tried to tell me that's not true and no refund because the pendant has been "altered" when the loop POPPED OFF. Thanks for nuthin'. Lonnie"

+ Read user comments

Rating 10/10

"Great products, prices, and fast shipping."

Rating 2/10

"Do not buy wes-gem plastic ring guards (part# 32-024-71) from from this company. They are terrible and they do not work. Also their shipping charges are out of line for the cost and weight of this product. Save yourself time and money and just use some nylon thread. It would not even be cost effective to return this product!"

Rating 10/10

"fast courteous service, top notch product, great price."

Rating 10/10

"thank you very much the movement isa j326/101 works great in my watch the shipping was very fast thank agian esslinger company your the best "

This review was modified by pmjeep on November 04 2012 12:33:59 PM

Rating 10/10

"In my opinion the BEST company to source watch parts out there. And, unbelievably fast order processing and shipping! I ordered some various parts late on a Friday afternoon and received the order Monday. I've ordered from Esslinger a few times and everything I have gotten has been EXACTLY as described, no flaws, no mistakes, perfect. Pricing is excellent too. Even with shipping costs added in there prices are the cheapest I've seen on the web for watch parts."

Rating 10/10

"Recently I placed an order with Esslinger and Company for 50 batteries of various types. I chose USPS shipping because it was the least expensive method and I wasn’t in any particular hurry for the shipment. I placed the order at approximately 4:30 in the afternoon (EDT). I received an email notification from the company 45 minutes later. Thinking it was merely an order confirmation of some sort, I was amazed to find that it was informing me the order had shipped! In 45 minutes!!! Seven different types of batteries! WOW!!! Then to top it all off, I received the package from the post office the next day! Now, this is an order I placed late in the afternoon. It took less than 24 hours from placing the order to receipt of package! Standard postage! I understand they were in a different time zone, but still, the speed in which the order was processed was unlike anything I have ever seen! I actually placed the order with Esslinger and Company because of their excellent prices but I was also very impressed with the amount of extremely useful information on their website. Their site will be the first place I go for related products and information from now on. "

Rating 10/10
ResellerRatings.com TOP REVIEWER!

"Great selection. Good prices. Ordered several watch parts for personal watch repair. Turned out that I didn't need the parts. Sent an email to cancel. Order canceled promptly. Credit card never charged."

Rating 10/10

"Recently due to a few issues with suppliers in Australia I decided to look elsewhere. My business requires sometimes frequent but small purchases, and the quality of goods I received at times was very poor. After googling I discovered Esslinger and Co: and I was impressed immediately at the range of items, how easy the site was to use, very well explained as well. I placed an order and was advised by email my order had been packed and sent, it arrived in Australia and on my doorstep in a very timely manner, very carefully packed, and the goods were exactly as described. There is a saying in our country `Buy Australian, support the locals' However as a customer who has a standard as high as one I provide, if a supplier in Australia does not live up to that: I and many others will go elsewhere. Good service for me is timely delivery, good communication from the supplier, goods as described, and follow up. Good manners in effect. Not hard at all in my book. Cheers"

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