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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1442 Dresden Drive Northeast, #255
    • Contact: info@ermitagejewelers.com
    • Phone: 404-812-3435
    • Customer Support: 404-812-3435
    • Business Hours: Monday - Saturday 10 AM - 5 PM
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 8.64/10 8.64/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 9.72/10 9.72/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

90 Customer Reviews

Rating 10/10
5/5
modified review posted

"Fast shipping and a phone call to follow up - thanks"


Rating 10/10
5/5
modified review posted

"The only thing I can say - is we will definitely purchase or upgrade our watches with Ermitage - We went in to upgrade my wifes rolex - and when we were done we upgraded mine as well - genuine people - let us take our time - no pressure - it was the best buying experience I even had - "


Rating 10/10
5/5
modified review posted

"Received my watch on time as promised. Love the watch. I would do business with Ermitage again."


Rating 10/10
5/5
modified review posted

"Excellent experience. Thanks for your great help"


Rating 10/10
5/5
modified review posted

"My watch came quickly. The battery was dead, but that was not a problem. The watchsmith replaced the battery and set it. Beautiful watch. Many comments."


Rating 2/10
1/5
modified review posted

"My purchase was never completed. Ermitage Jewelers evidently will not process an order until it contacts the credit card company. Once this is done a fraud investigation is instigated by the card company due to having been contacted by a third party demanding information. Ermitage contacted me wanting me to re-verify my information and to have a conference call with my card company. I have bought thousands of dollars of merchandise from all types of venders but this is a first time running into such a backward run company such as this. Luckily, I found the same merchandise (at a lower price) from another merchant and had it delivered in a short time with no problems.
"


Rating 10/10
5/5
modified review posted

"Each time I do business with Ermitage Jewelers is a joy and a pleasure. Everything is top-notch from service to product. Highly recommend them for any jewelry need! Thank you!"


Rating 4/10
2/5
modified review posted

"The watch is outwardly in good shape, but after full winding, runs only about 13 hours. I am sending it to Rolex for an expensive overhaul. Tom Roess"


Rating 10/10
5/5
modified review posted

"Great service. The company called me to make sure I knows exactly what I was purchasing. Every aspect was secure, reliable and friendly. "


Rating 10/10
5/5
modified review posted

"I recently purchased the used Datejust Rolex with Ermitage Jewelers, I am very happy with service they have , and quickly send my rolex to me by overnight.
Thank you and strongly recommend to all.
Jackie tran
"


Rating 10/10
5/5
modified review posted

"Ordered a Rolex watch for my husband for our 30th anniversary and it was delivered 2 days later. No problems so far. Thanks
"


Rating 10/10
5/5
modified review posted

"The watch is very nice and delivered promptly . Will likely but from Ermitage again ."


Rating 10/10
5/5
modified review posted

"We sold our rolex to to Ermitage. We inquired with 3 or 4 other jewelers, but they were a little greedy and were not going to fairly compensate us. If you want the best offer on your quality jewelry, save time and only deal with Ermitage Jewelers. They offered us $400 more than the next best offer. Their offer was somewhere in the middle of the reasonable range they gave us, so we accepted it. They keep their word."


Rating 10/10
5/5
modified review posted

"I was very happy with the service and the product. Thank you!"


Rating 10/10
5/5
modified review posted

"Great staff. Very professional. Bravo! Five stars!"


Ermitage Jewelers is a Merchant Member! Learn more

Ermitage Jewelers is a merchant member
Ermitage Jewelers participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,865 merchant members.