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"The watch I purchased as a gift for my husband was too small. Ermitage jewelers wasted no time and had a shipping label to me in no time to send the watch back for them to add links. This process was done so quickly that I will be able to give the wonderful Rolex to my husband for his first Father's Day. Thank you for your excellent customer service."
"I purchased a Rolex Datejust with a white face and Roman Numerals with a Jubilee bracelet. I was stunned to see how beautiful it was when I took it out of the box. The pictures dont do it justice. When I took it to a jeweler to get it sized (as it was a little to big for my wrist), the jeweler commented that it didnt have one nic or scratch on it. Also, the price was the best I found anywhere for the same watch.
Veronika was extremely helpful as well. She even called to tell me that it had been shipped and when I can expect it. I couldn't be happier with my experience or my purchase. I highly recommend Ermitage Jewelers and will definetly buy my next Rolex from them. "
"They are the BEST . They helped in every detail with my purchase. When I had to contact them for an additional link for my wife's bracelet they gave me a great deal and I had it in 2 days. My wife was thrilled. I will use Ermitage for all my future jewelery needs."
"As a US military member I was very suspicious of buying such an expensive watch on-line. However, after working with Ermitage Jewelers I can proudly say I would repeat the experience and recommend them to any of my friends. I received the exact watch as advertised and when I took it to a local jeweler for authentication, not only did he say it was a fully authentic rolex but that I paid "exactly what I should have" for the watch and did not get taken advantage of. Like I said, I would not hesitate to work with Ermitage again! "
"I ordered a watch for my wife, and like most times I surprise her, she wanted something different. Ermitage made it very simple for me to return the watch, and credited my account timely. They did everything they said that would, and that is not easy to find."
"Ermitage had the exact Rolex watch I was looking for. I knew what I wanted, I just couldn't find it until I found their site. The website was easy to use. After I placed my order online, Liz from Ermitage called me on the phone to confirm my order. I received it by fed-ex in 3 days. This was my first major purchase online, and it couldn't have gone better."
"These guys are first rate A+! I was looking for a Rolex Datejust for my wife and had looked at several online sites. I was a little leery of doing a transaction of this size online. I did some research and liked the reviews for Ermitage. In addition I liked the fact that there is an actual store with real people with phone numbers and directions to get there. All of these combined to make me feel better about seeing what they had to offer. They had a nice selection of pre-owned Rolexes with good pricing. In addition theses watches are serviced and thoroughly checked out before being placed for sale. From the minute I contacted them they were very professional and courteous. The communications were excellent. A special shout to Liz who helped me. She was very courteous and knowledgeable throughout the entire transaction. Shipping was super fast and the watch was beautiful. It was serviced and polished to like new condition. The entire transaction was very pleasurable. I will definitely do business with Ermitage again for my next Rolex."
"Outstanding! In a word, that describes my recent experience purchasing a 2005 Rolex Yachtmaster from Ermitage. I had been looking to purchase a used Rolex in great condition for several months. After regularly checking on ebay, craigslist, and many other online jewelry stores, I spotted the 2005 Yachtmaster on Ermitage’s website. Ermitage is A+ accredited by the Better Business Bureau (yes, I checked), has outstanding reviews, has a good return policy, accepts credit cards and pledges 100% customer satisfaction (which I found out they take very seriously). I would have paid a little more to know that I was dealing with a reputable company as opposed to some unknown person on the internet….BUT I did not have to! I got the best price AND the watch had recently been completely serviced and polished. The watch arrived in perfect condition, exactly as advertised. When I tried on the watch it was just a little tight, so I contacted Ermitage to see if I could purchase an extra link. They hooked me up with an extra link and had it shipped out the same day. I would like give a special thanks to Liz as she did everything possible to ensure that I was completely happy with this purchase. And I am, 100%. I will definitely do business with them again."
"I just received my beautiful Rolex Datejust from Ermitage. I did a lot of research ahead of time, and I can attest that these guys came out on top. It's always a little gut-wrenching to do business online hundreds of miles away, but Kate was a big help and made the whole process easy. They even agreed to send an extra link becuase the watch is a bit snug. I give two thumbs way up to Ermitage."
"Good seller, I would recommend them!!!!!!!!"