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RatingsRating
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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1442 Dresden Drive Northeast, #255
    • Contact: info@ermitagejewelers.com
    • Phone: 404-812-3435
    • Customer Support: 404-812-3435
    • Business Hours: Monday - Saturday 10 AM - 5 PM
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 8.57/10 8.57/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 9.64/10 9.64/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

85 Customer Reviews

Rating 2/10
1/5
modified review posted

"My purchase was never completed. Ermitage Jewelers evidently will not process an order until it contacts the credit card company. Once this is done a fraud investigation is instigated by the card company due to having been contacted by a third party demanding information. Ermitage contacted me wanting me to re-verify my information and to have a conference call with my card company. I have bought thousands of dollars of merchandise from all types of venders but this is a first time running into such a backward run company such as this. Luckily, I found the same merchandise (at a lower price) from another merchant and had it delivered in a short time with no problems.
"


Rating 10/10
5/5
modified review posted

"Each time I do business with Ermitage Jewelers is a joy and a pleasure. Everything is top-notch from service to product. Highly recommend them for any jewelry need! Thank you!"


Rating 4/10
2/5
modified review posted

"The watch is outwardly in good shape, but after full winding, runs only about 13 hours. I am sending it to Rolex for an expensive overhaul. Tom Roess"


Rating 10/10
5/5
modified review posted

"Great service. The company called me to make sure I knows exactly what I was purchasing. Every aspect was secure, reliable and friendly. "


Rating 10/10
5/5
modified review posted

"I recently purchased the used Datejust Rolex with Ermitage Jewelers, I am very happy with service they have , and quickly send my rolex to me by overnight.
Thank you and strongly recommend to all.
Jackie tran
"


Rating 10/10
5/5
modified review posted

"Ordered a Rolex watch for my husband for our 30th anniversary and it was delivered 2 days later. No problems so far. Thanks
"


Rating 10/10
5/5
modified review posted

"The watch is very nice and delivered promptly . Will likely but from Ermitage again ."


Rating 10/10
5/5
modified review posted

"We sold our rolex to to Ermitage. We inquired with 3 or 4 other jewelers, but they were a little greedy and were not going to fairly compensate us. If you want the best offer on your quality jewelry, save time and only deal with Ermitage Jewelers. They offered us $400 more than the next best offer. Their offer was somewhere in the middle of the reasonable range they gave us, so we accepted it. They keep their word."


Rating 10/10
5/5
modified review posted

"I was very happy with the service and the product. Thank you!"


Rating 10/10
5/5
modified review posted

"Great staff. Very professional. Bravo! Five stars!"


Rating 10/10
5/5
modified review posted

"I'm extremely satisfied with Ermitage, as they fulfilled order promptly. The watch was/is beautiful and it was just as it was described. "


Rating 10/10
5/5
modified review posted

"The website was very informative and the pictures were well done. the sales people who called me back were very nice and protective of my online payment security. "


Rating 10/10
5/5
modified review posted

"courteous, helpful, knowlegable, efficient"


Rating 10/10
5/5
modified review posted

"Watch delivered quickly and product was accurately presented. Very nice"


Rating 10/10
5/5
modified review posted

"I would like to share with you about my feeling. as a first time,i did ordered this watch online,i just had little nervous because i paid for very big bucks with a watch i like,but i do not mind until i openned the package i am so happy a watch look so awsome and worth it and pretty good price too. I will looking some thing esle Sooner or latter or strongly recomment my family or friend to get stuff from you .thankyou so much."


Ermitage Jewelers is a Merchant Member! Learn more

Ermitage Jewelers is a merchant member
Ermitage Jewelers participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,865 merchant members.