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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1442 Dresden Drive Northeast, #255
    • Contact: info@ermitagejewelers.com
    • Phone: 404-812-3435
    • Customer Support: 404-812-3435
    • Business Hours: Monday - Saturday 10 AM - 5 PM
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.29/10 7.29/10
    Chance of future purchase: Rating 8.54/10 8.54/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

96 Customer Reviews

Rating 10/10
5/5
modified review posted

"Exceptional transaction from ordering, follow up and delivery."


Rating 10/10
5/5
modified review posted

"Great product at a very competitive price. "


Rating 10/10
5/5
modified review posted

"product delivered on time-was as beautiful as the picture in every way!!!"


Rating 10/10
5/5
modified review posted

"I thought it was easy, view online, complete payment and process

2 day shipping is great

Very happy with watch and price
"


Rating 10/10
5/5
modified review posted

"It was a pleasure working with Liz and Veronika at Ermitage Jewelers. They were both knowledgeable and sensitive to what I was looking for.

I admit that I was a bit skeptical about making a large purchase on line. The customer reviews and BBB were definitely helpful. But it was working directly with Liz and Veronika that gave me peace of mind and confidence in my purchase. I couldn't be more pleased with my new Rolex watch!
"


Rating 10/10
5/5
modified review posted

"I was hesitant at first to make such a large ticket purchase via the internet but after speaking with Veronika at Ermitage my mind was quickly put at ease. My questions and overall transaction were handled with the utmost professionalism. The knowledge of the staff was great and the product was just as described. Follow up questions were handled just as the original purchase. I would DEFINITELY recommend Ermitage to anyone looking for a great quality product with great customer care. "


Rating 10/10
5/5
modified review posted

"Fast shipping and a phone call to follow up - thanks"


Rating 10/10
5/5
modified review posted

"The only thing I can say - is we will definitely purchase or upgrade our watches with Ermitage - We went in to upgrade my wifes rolex - and when we were done we upgraded mine as well - genuine people - let us take our time - no pressure - it was the best buying experience I even had - "


Rating 10/10
5/5
modified review posted

"Received my watch on time as promised. Love the watch. I would do business with Ermitage again."


Rating 10/10
5/5
modified review posted

"Excellent experience. Thanks for your great help"


Rating 10/10
5/5
modified review posted

"My watch came quickly. The battery was dead, but that was not a problem. The watchsmith replaced the battery and set it. Beautiful watch. Many comments."


Rating 2/10
1/5
modified review posted

"My purchase was never completed. Ermitage Jewelers evidently will not process an order until it contacts the credit card company. Once this is done a fraud investigation is instigated by the card company due to having been contacted by a third party demanding information. Ermitage contacted me wanting me to re-verify my information and to have a conference call with my card company. I have bought thousands of dollars of merchandise from all types of venders but this is a first time running into such a backward run company such as this. Luckily, I found the same merchandise (at a lower price) from another merchant and had it delivered in a short time with no problems.
"


Rating 10/10
5/5
modified review posted

"Each time I do business with Ermitage Jewelers is a joy and a pleasure. Everything is top-notch from service to product. Highly recommend them for any jewelry need! Thank you!"


Rating 4/10
2/5
modified review posted

"The watch is outwardly in good shape, but after full winding, runs only about 13 hours. I am sending it to Rolex for an expensive overhaul. Tom Roess"


Rating 10/10
5/5
modified review posted

"Great service. The company called me to make sure I knows exactly what I was purchasing. Every aspect was secure, reliable and friendly. "


Ermitage Jewelers is a Merchant Member! Learn more

Ermitage Jewelers is a merchant member
Ermitage Jewelers participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,909 merchant members.