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Stores > Epic Sports

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  • Epic Sports

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Online Ordering

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: Rating 1.67/10 1.67/10
    Shipping & packaging: Rating 2.08/10 2.08/10
    Customer service: Rating 1.67/10 1.67/10
    Return/Replacement policy: 0.00/10
Rating 2/10

Horrible customer service experience!

"Horrible customer service by Christy and Christina(supervisor). I purchased some basic youth soccer equipment(pinnies,cones, etc.) which apparently they didn't actually stock although their website portrayed that they did. Paid for 3 day shipping. Order stayed "In Progress" status for two days while they sourced basic soccer equipment. When I realized there was no way they would get the order to me on time, I called to cancel while the order was still "in progress". Was told by both Christy and Christina that this would not be an option without paying fees....even though they had yet to ship and displayed as being in stock. What a joke! Buyer Beware!!! Just because material shows "in stock", Christy let me know that doesn't necessarily mean it's in stock at Epic.....probably means their supplier has it in stock."

This review was modified by kgd13 on February 15 2017 08:00:02 AM

Rating 2/10

FAKE Ball, Price Gouged

"Obviously if you're reading this, you googled "Epic Sports Reviews" and hopefully won't fall for this trap. I ordered a basketball from them--a basketball I have a few of and have played with for years. Immediately I was worried because it didn't come in the Wilson branded box. Fine, I thought, maybe they just discard them before shipping for reasons unknown and instead wrap them in this plastic baggie? But I was kidding myself. Immediately I feel the grip on this ball is different. I can tell because I'm holding two new basketballs in hand as well, purchased in two different brick and mortar stores. I check out the information imprinted on the basketballs. All my basketballs have the same printed information. The ball from Epic Sports is actually missing lines of information printed on it! Fake! Just return it right? Oh yeah, they charge you a 10% restocking fee and you're shipping it back on your own dime. All in all, I had to pay $20 because I was sent a fake ball. Disgusting. "

This review was modified by BigMouthBillyBass on January 23 2017 09:00:01 AM

Rating 2/10

Hope you have no problems

"We faxed order into Epic only to learn they lost it... customer service was so not helpful... blaming it on us then on the fax machine then on a service tech!!! There were unwilling to expedite the order that was already 30 days late!!"

Rating 10/10

Fast Shipping, Amazing prices and Quality socks

"I ordered 1 custom shirt and a couple pairs of socks to take to my sweet children in Kenya. They were delivered quickly and the socks were thick and good quality. By then I had already placed an order for some soccer balls and really low cost socks. The first socks were a little small so I had to order another pair. The first socks were such great quality I ordered 12 more pairs. I was concerned I might not get them in time for my trip. I contacted customer service who replied promptly and gave me suggestions on how to ensure quick delivery, none of which were paying more money. I received my third order in a less than a week without paying for quick shipping. Then I received the low cost socks and they were great quality too. I have had a great experience with all 3 of my Epic Sports orders."

This review was modified by motherandmomofthree on December 21 2016 06:19:31 AM

Rating 2/10

No Concept of Customer Service Causing EPIC Situation

"I am tired of this EPIC situation, wait times, and broken promises. Truly poor customer service. Ordered $330 worth of products and was charged $19 shipping (most companies offer FREE shipping). What wasn't expected, was that Cody/Kevin/Kristy would tell me that I would need to follow up with UPS over this small $2.50 item. This is despite Kristy telling me nearly a month ago that she would reship the item. I suppose I should not have told her to "take her time... no rush..." and been so cool that first time I called in. All I wanted this time was for them to acknowledge that they did not reship this item, as promised. Instead, she snickers when I nicely ask to speak to somebody who would not escalate the situation, and then him who told me they "checked the video, so maybe it got wrapped up into the packaging, there is nothing I can do." Well, there IS something I can do, like order through another company."

This review was modified by dblack18 on October 28 2016 10:38:41 AM

Rating 2/10

Customer Service is spared for the Price of the goods

"I ordered Richardson hats from you guys and the ordered was packed wrong from Richardson. The inconvenience will cause my team to receive their hat order late. I asked for the order to be corrected and it will be, however, upon notifying your customer service I was told that the only way I can get the hats on time will be to purchase another set, and the money will be refunded to me as soon as the incorrect set was returned...and the only reason for this was because other customers "burned" the company for not sending the returned order back...I am not happy by the fact that I, as a new customer, have to be classified and discriminated against because other done something wrong...if I have learned anything from my experience, it would be that Epic is not perfect as they not only have messed up my order, but other orders as well, and because other customers do not return orders, Epic makes all customers wait, and does not hold their vendors accountable for mistakes.

I should mention that I run a youth sports league in the upstate of South Caroline and I participate in a fairly decent network of administrators for youth leagues throughout the upstate of South Carolina, I also network very often with travel baseball coaches, academies, and other various programs throughout the entire state and I was recommending your site simply because of the prices...I have now found that there is no value placed on customer service, and therefore I will happily pay more for product at the expense of better service from another company. I will share my experience with ALL of my colleagues.

This review was modified by nothappy98765 on September 22 2016 12:36:19 PM

Rating 2/10

Do not buy; cheap and nothing in Stock

"My order number was #2052316. Ordered on March 14th; est delivery date of March 24th. Had to call them on March 28th regarding my order. Stated it was released for shipment. Next day find out two items on back order with an April 7th delivery. Everything else shipped on the 29th when they realized it was still on the dock in shipping. Called me the next morning at 7am with robo call that my order would be canceled unless I called them. Called back and my one item was delayed until April 20th. They offer to switch out to a like item. Once I agree they tell me I have an upside charge of the delta between the costs. Jo was not helpful at all; she should have just ate the cost for a five week delay. Never order from them, they do not meet dates and do not let you know when they are delayed. Cheap!!!!!"

This review was modified by fredstag on March 30 2016 07:49:49 AM

Rating 2/10

Do not Buy from this site

"These guys are horrible to deal with. They falsely advertise the size and uses for their merchandise. I ordered team soccer socks from my 6 yr old's soccer team only to find out the mislabeled these on the internet and send crew socks. They refused to credit my account the full amount. the charged a 20% restocking fee and they inflate their shipping costs and refuse to provide a refund. I was able to return the order to them for 60% of the shipping costs I received and it arrived at their site in 2 fewer days. don't buy from them. There are so many other great online retailers to chose from. "

Rating 2/10

This place is difficult to deal with

"My husband ordered 2 shirts and they were extremely large for size. I called customer service to exchange for smaller size. I explained that they were way larger than the size should be. They seemed to not care and said I would pay a restocking fee and return shipping. Do not buy from epic sports! "

Rating 2/10

Worst experience ever!

"I purchased gray baseball pants for my son's baseball team. It was the same brand, style, and color that I had purchased a year ago from a different online store. They came to me and had a lavender or pinkish tint to them. I asked my boys what color they were. One said purple another said peach. I thought they looked pinkish and my niece on a separate occasion told me they look lavender. Epic doesn't agree with me upon my return and are charging me a restocking fee and shipping fees. I'm out $30 for gray pants that ended up being lavender. I will never shop there again!"

This review was modified by heatherannfay on March 02 2016 01:05:37 PM

Rating 2/10


"I ordered jerseys and shorts. I ordered the same brand and the same color. They came in two different colors. I explained their mistake and they told me to to return them. Even though it was THEIR MISTAKE, I had to pay for return shipping and a 20% restocking fee.

That is just not ethical.

Also, the letters on the jerseys looked like someone bought a kit from Walmart and ironed them on... Horrible quality.

This review was modified by cjoyjones023 on February 05 2016 05:18:32 AM

Rating 2/10

SLOW shipping....EXPENSIVE returns/exchanges

"I ordered 12/10. Items arrived 1 day before Xmas. When I called a few days prior concerned about getting items in time for Xmas gifts, I was told my order stated not guaranteed until 12/27. I do not know ANY website that takes MORE than 2 WEEKS to ship. I needed to exchange the smallest item of my order, a pair of TINY volleyball shorts. When I called to exchange them, I was told FULL REFUND but shipping on new shorts would be OVER $10. The shorts were $22. Based on new shipping, I had to return them. Surprise!!.....The return authorization email I rec'd took fees off my return. When I called back because I was told I'd get the price of the shorts, the person answering took a msg & never called back. I called again & was told restocking fees apply. They refused to waive them OR charge me ACTUAL shipping costs. The shorts fit in a 6x9 manilla envelope with $2 postage for my return. NO WAY they cost $10.

Do NOT order clothes or ANY item you have ANY THOUGHT of ANY POSSIBLE exchange or return. After restocking fees & paying postage both ways....these shorts were cheaper at full price from Under Armour or any expensive sporting store near me. Original shipping on the order was $9.80 for 3 items totaling $72....including 2 volleyballs. It made no sense that they wouldn't charge actual shipping (rather than an up-charged shipping rate) on my new items. We really wanted the shorts. I went round-and-round with Michael at customer service asking for either a full refund....or actual shipping fees. There was no budging. I lost either way....if I returned or exchanged. I will NEVER order again & I'll advise my daughter's club volleyball team to do the same....all over a $22 pair of shorts.

This review was modified by Lisa102 on January 28 2016 08:52:15 AM

Rating 2/10

"This company is the worst ever. They are brokers who promised and earn a living off of re-stocking fees and shipping. They make promises on shipping and then blame customer. While they are sorry it didn't ship the day they said it would. They didn't make it right for the customer.
Therefore my 10 year daughter does not have a costume for Halloween this year. Do not buy from them. Stay away.

Rating 2/10

"I recently paid $21 to have my product shipped 2nd day air. When I received it a day late, they refused to refund me the money and told me that it was only an estimate. If that's the case, why do they offer 2nd day air. I would have never paid an additional $21 if it was just a chance I would get it. When customers pay additional shipping prices, they EXPECT to get it on the date it says. Terrible! I wish I would have read all the negative reviews before I made a purchase. It's amazing they are still in business with this terrible customer service. I guess they don't believe in the "customer is always right".

Rating 2/10

"Ordered soccer socks in their soccer section. Baseball socks arrived. Called customer service. They would not pay for return as "this is what I ordered". These were clearly baseball socks on the manufacturer's label. They were very thin and not soccer appropriate. Customer service Rep stated that I should have known they were this type of sock by the % nylon in the description. They were not at all willing to even acknowledge that they were misleading on their website. I would never use them again."

This review was modified by skispine on July 23 2015 07:08:49 AM

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