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Full Rating Profile
  • Eonon
    • Address: n/a
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.63/10 5.63/10
    Chance of future purchase: Rating 5.50/10 5.50/10
    Shipping & packaging: Rating 6.25/10 6.25/10
    Customer service: Rating 5.50/10 5.50/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

11 Customer Reviews

Rating 10/10
5/5
modified review posted

"Purchased the GA5153 for my GTI, and it's an excellent unit! People have to realize, these units are ANDROID based, they are not a piece of cake to use... there will be some tweaking you have to do to customize it to work the way you want. If you're comfortable rooting your unit and spending a little time researching it, it's a very versatile unit. Navigation, mp3, flac, Torque, email, internet, bluetooth, video, screen mirroring, wifi hotspot...the feature list is basically endless.

There was an issue with FM/AM reception, and Eonon had their techs look into it, they developed a NEW antenna adapter and shipped me a prototype to test. It worked better, but wasn't perfect. I told them, and they developed an improved one and sent it to me. They're in it to keep their customer's happy.

As for the quality... It looks OEM. Actually it looks nicer than OEM. BUT YOU HAVE TO REALIZE, these units are cheap. Yes, the knobs are plastic, the buttons aren't as nice as your OEM unit, but you're not spending $1400 on a unit. To be honest, it's really not as cheap as some people make it out to be. In the interior of a GTI (very classy interior), it does not look or feel out of place at all.

The features of this unit are impressive, a LOT nicer than OEM. The audio is crystal clear, the built in amplifier is slightly more powerful than stock, there are 2 USB inputs, loads of pre-amp outputs, video in/out, reverse cam connections etc. It connects to the car's CAN bus network to display on screen when you have a door open, auto selects rearview camera input when you shift into reverse, steering wheel controls work with no tweaking of settings. Loads and loads of wonderful features.

Eonon is trying hard and succeeding at reaching out to their customers to improve our experience. Every little issue I've had thus far has been addressed and corrected by Eonon. Carlos from Eonon is an active member on our forum ensuring that we're all satisfied. They run group buys and discounts all the time. I'm very happy with this company. Keep up the good work Eonon!!

*Eonon did NOT ask me to write this. I have done so because I felt they deserved positive recognition because of all their efforts to ensure satisfied customers*
"

modified review This review was modified by phant0m. on April 15 2015 08:55:38 AM


Rating 10/10
5/5
modified review posted

"Little Price for big products! I bought a car dvd 2 Din Player with GPS and is the Best i ever had! Is my second buying (the first was stolen from my car) and i can't ask better!!! The support for the product is excellent! If you have any problem, They answer you with courtesy and competence."


Rating 10/10
5/5
modified review posted

"Just received my new Eonon car specific Android radio for my Opel Astra and after a very speedye delivery from halfway around the world, the radio sat snugly in my dashboard, all functions working as promised and any questions I had we're answered within a workday!

Top work from Eonon and no regrets on my part for choosing a lesser knownb brand!
"


Rating 2/10
1/5
modified review posted

"This is a terrible company and I would not recommend them to anyone. Buyer Beware!!
We are having a terrible time getting them to refund the money for a double charge. They keep responding that it would be better to keep the item and resale it. My son ordered a product from their website using paypal. The next morning he received an email from Eonon and this is what it said:

"Nice day! Thank you very much for shopping at Eonon.com. Your Order No. Is 15010005xxxxneweng. We noticed that you haven’t finished the payment yet. Have you met any problem during the order process? Or do you still have questions about our product or service? Just feel free to reply to this Email or contact our Live support here. We will try our best to help.
BTW, great news to tell you that we have a great New Offers, up to 40% OFF and freebies provided, and also a 20USD coupon(Code:"HAPPY2015"). Know more details here: http://www.eonon.com/newyear_2015.aspx
The unit you ordered is very hot, click here to pay for it now to avoid the shortage! Thanks a lot!
Best regards. Alice from EONON"

He clicked the "Here" button stated in the last line and it took him back to the order screen and he finished the order. He thought he was finishing the first unpaid order but the company process the order twice the next day and shipped it twice. Now they refuse to refund the money for the second product stating he did not know what he was doing and it was his mistake by ordering it twice. As soon as he saw the charges come out of his checking account he emailed them to stop the second order but they told him it was too late and he should just resale it here. He then contacted FedEx to tell them the second order was a mistake made by Eonon and FedEx sent it back. At this point we have one item that we have been charged twice for and a customer service representative "Alice" that is unwilling to work with us.
"

modified review This review was modified by Deeannmaxfield on February 02 2015 10:29:53 PM

Rating 2/10
1/5
modified review posted

"Bought the navi unit because of it's price (now I know why).
The unit would not even power on. Contacted the company from ebay however they did not respond.
I had to contact paypal who gave me their website address. Contacted them through their website and no respond again!!! Had to request the refund from paypal, and of course like everyone else here, pay to send the item to China!!
Please do not make any business with this company.
"

modified review This review was modified by TomaszU on January 09 2015 01:40:59 AM

Rating 2/10
1/5
modified review posted

"I have had a similar experience. Eonon 5151 I believe. CD didnot work, they tell me to remove the shipping screws - I did - and still did not work. Nobody can hear me through the speaker, the navigation is HORRIBLE - cannot hear it while driving. I emailed numerous times and finally dished out the 40 dollars to send it back for replacement - then they tell me their engineers looked at it - and it is not defective - to send them 40 dollars to ship it back to me. I call BS!! I had 2 people with advanced degrees in engineering, electronics and computer design look at this POS and it is defective. Nobody I know that purchased this brand has been happy with it. DO NOT BUY CHEAP JUNK FROM CHINA!!! This is a HORRIBLE BRAND"

modified review This review was modified by capiasgal on May 30 2014 02:12:01 PM

Rating 2/10
1/5
modified review posted

"Had Problems with this unit about 2 months after receiving it, Had to take face off and place back on a few times before it would turn on. Touch screen worked sometimes and sometimes not, the Bluetooth stopped working. So I contacted them over eBay and requested them to email me a shipping label to have this returned and repaired... that was a no go..., So I had to pay 56.00 to ship back to china b4 the 1 year warranty was up,, Radio was returned to me about 4 weeks later and I am Still having Same Issues and to top it off now After returning from china the radio at times only turns off with the ignition key. the radio's power button works intermittently, All my Confections have been check and are good in my vehicle. I contacted them and informed them of my problems only for them to try to twist things around insinuating I did not have this unit hooked up properly; till I informed them in my next email that I had my technician license and I worked for the State of Ohio installing radios for 4 years,,, that shut them up on that issue,,so the next email they came back playing games telling me that the unit has just past the 1 year warranty and they cannot help me. Unreal... lol.... They did not fix this Radio AND WOULD NOT GIVE ME MY 56.00 reimbursement for a wasted shipping cost I spent., now they are playing games telling me that the unit is past 1 year warranty and they cannot help me.

All I wanted was my $56.00 wasted shipping returned to put towards a new Kenwood or Pioneer THAT I WILL BUY FROM LOCAL RADIO STORE IN THE USA !!

DO NOT BUY AN CHEAP CHINA EONON RADIO!!
"

modified review This review was modified by birdman43 on December 10 2013 11:01:34 PM

Rating 10/10
5/5
modified review posted

"Hello
i have received my D5163E player today and i am very happy with it. very nice player for a extra price !
My mazda 3 is perfect with it.
"

modified review This review was modified by jiloup on October 19 2013 05:56:40 PM

Rating 2/10
1/5
modified review posted

"I purchased the Camry head unit D5164 on 5/10/2003. Their advertising states that fast shipping and delivery time is less than 7 days. I didn't get any update after 4 days of placing my order. I contacted them and 2 days later I got a response mentioned that the item was out of stock. My option was either wait or cancel the order. I waited 3 weeks for my order to be shipped. The item arrived safely. However, the steering wheel function was defective; it couldn't save the settings. Other functionalities weren't up to my expectation. I didn't want to deal with return for minor flaws and I learned to live with it. Three months later, the touch screen wasn't responsive. I didn't work at all. I decided to contact them for warranty. They gave me a run around, and they usually didn't responses correctly to my questions. Their customer services is very bad. It usually takes them 3-5 days to return an email. Their English is awful, this may be while they didn't answer my questions correctly. I tried to contact them via the online chat, but all I got was "I'm checking for you, please wait for a min", and they finally logged out of the session. I tried to call them, but their phone line is always busy. After a few emails back and forth which took over a month, they asked me to send them $40 return shipping deposit, so they will have fedex to come picking up my defective item. I sent them the money, and they confirmed the payment. Unfortunately, it's been 2 weeks, but I haven't heard anything from them. I tried to contact the customer representative, Ella, and she completely ignored me. I tried to contact them via facebook, and all I got was "We are sorry, we will take care of you blah blah ..." Finally, I decided file a dispute with paypal to get my money back. Thus, I don't think they would even fix my defective item, but they would just keep it and take my shipping deposit also. After 45 days, paypal won't be able to help me with my dispute, so I must take actions.

Please do not believe in what they advertise. Despite their products have good price, their product quality isn't good. Their software is buggy. Their customer services are extremely awful. Please keep your money and stay away from these guy. They locate in China, so you won't be able file a complain against them.
"

modified review This review was modified by Kotorivn on March 31 2014 11:42:47 PM

Rating 2/10
1/5
modified review posted

"Do not buy. I bought a digital player and its defective. Shipping item back cost a lot. Hongkong base company and it takes more than a week for them to reply to messages sent via email. Hard to communicate poor english. Bad custome service. Website have no review on any product. Tried to put one but they need to approve it first which I think should not be the case."

modified review This review was modified by qin_ja on July 23 2013 12:40:39 PM

Rating 2/10
1/5
modified review posted

"I was a serious potential reseller and I had nothing but problems with eonon from the moment my 5162 was delivered! DOA item. Very hard to deal with always blaming the customer, cost me $$570 to learn that all buyers beware...,, DOA item that is goin in the bin after I take it to all car shows and show others the poor quality of there products and share the customer support (or NOT support )!!! Shame on you take people's money and sell faulty product..I strongly advise anyone that is looking at there product to steer clear and buy from anyone else. Lucky I didn't get it direct from a store as It would be express posted through a window !!!! Ask Jenny anymore she knows who I am??!"

modified review This review was modified by Kanell on May 22 2013 05:18:53 AM

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