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It’s been six years since I’ve bought a computer, and because I don’t make such a large purchase very often, I wanted to be sure I did it right. I didn’t want to buy from the big corporations because I prefer to establish a more personal aspect to business relationships. I shopped around for several months, and I wanted a well-built computer with all the components I needed and still fit it all in my budget. After looking at companies like ABS, Velocity Micro, etc., I found Envision on this site and was impressed with the great comments and high customer satisfaction rating. After preliminary configurations on the Envision website, I decided to drive to their shop in Salina, KS, only an hour and fifteen minutes away. I’m so glad I did!
The shop is cozy and welcoming, with a friendly, incredibly knowledgeable staff. Todd Keller helped me with the system configuration. He went out of his way to get me exactly what I wanted, with nothing I didn’t really need, and all (including sales tax since I live in Kansas) just under my budget! A similarly configured machine from Dell or Gateway would have been hundreds of dollars more. (P4 2.8 Ghz, 1gig of RAM, ATI 9600 video card, 17 in. ViewSonic flat panel monitor, Sony multi-format DVD burner, a separate DVD player and a gorgeous Chen Ming case in deep purple with a clear side panel and ultra-violet cold-cathode light). She was ready in less than a week. She’s sleek, super-fast, beautifully made, runs flawlessly and looks awesome!
The true test of a company however, is service, both during and after the sale. Todd and his staff excel in this area. They really know what it means to give customers peace of mind. They obviously take tremendous pride in their work, and will do everything in their power to make things right when issues arise. When I got home, I found that the video card had come unseated during the ride. The phone was answered promptly, and the issue was resolved swiftly, with complete graciousness. Todd even e-mailed me a day later to see how things were going. That’s amazing service!
I recommend Envision Computer Solutions with the highest rating. They are a superlative company. As far as I’m concerned, I’ll be their customer for life. If you live anywhere in Kansas it is truly worth the drive to Salina to work with these guys. If you live anywhere else in the USA, buy from them. You’ll be thrilled you did!
"The Tale Of Two Cities (Chronologically - Tucker, GA and Salina, KS)
I admit that I am a tough customer. I’m very explicit about the components specified in my PC purchases and demanding about the perfection of the build.
Tucker, GA: I set out to find a company to build a new PC for me. I searched for a company with good ratings. My initial choice (which turned out to be a bad choice) was Monarch Computer in Tucker, GA. I was impressed with their web site and their variety of component selection. I created a sizable spreadsheet of every single component of a fairly complex power-user’s computer. In the spreadsheet I included the mfr’s names, mfr’s part #’s and Monarchs part #’s and prices. I also included a drawing to specify exactly where each component was to be installed. The demanding spec was further extended by the requirement that the specified case have its feet removed and replaced by casters and a steel plate added to the bottom of the aluminum case to give the case added rigidity.
I called Monarch, talked with their salesman (Greg), and emailed him my spreadsheet. He was very, very impressed with my thoroughness, told me I had practically done all his work for him, and promised me a prompt quote in return. (He also requested that I post a favorable rating on RESELLERRATINGS.COM, which would have been fraudulent on my part since I hadn’t purchased anything yet or been able to attest to what I would have been posting.) Many phone calls, many excuses, and many weeks went by without my ever getting a quote. Out of my frustration, I talked with their receptionist and asked her if she knew why I wasn’t getting a quote. I offered to take my business elsewhere when she suggested I transfer my effort to a different salesman (Chris) - I did. Chris sounded eager to make the sale, while also sounding inexperienced. For starters, he had to ask, “What are casters?”
Within a reasonable time, Chris got me a preliminary quote pending final pricing of the caster modification. Again, time began to accumulate. I placed a follow-up call again but discovered the sales staff was in a meeting, but their boss (I assume their owner) answered the phone. He explained that he had just left his office and was on his way to the meeting. He took all the information from me and said the caster matter needed to be reviewed by their technicians who would be doing the build. After that, they would get back with me. After a couple more WEEKS of waiting for a reply, I gave up.
Salina, KS I looked for a new company and found Envision Computer Solutions. I talked with the salesman (Todd) about my specification, my spreadsheet, and my being a tough customer. He asked that I email the spreadsheet. After seeing the spreadsheet he advised that, while he stocked many of the components specified, he did not stock all the brands and part numbers in my spec. But, that would not deter the sale. He would simply special order what I specified.
After some discussion about casters and the steel plate, he sent me a final quote. The quoting process took only a day and a half. In his quote he specified a cost for the steel plate and caster modification, which I thought was too low. I called him and asked him to double the price to be completely fair. When the order was completed and shipped, I called and asked questions about the case modifications. I discovered that Todd personally went to a hardware store during his weekend, and, with his own money, purchased the steel plate and casters. Then, upon returning to work the following week, this farm boy made the case modifications himself. Now that’s personal service – far, far above and beyond the call of duty. I nearly cried when I found out all that he had done on my behalf!
I couldn’t be more please or make a higher recommendation than a purchase with Envision.
"I have just bought a new computer from Envision and the whole process was flawless. I had a few questions that I emailed to their tech support before the purchase, and they were answered very promptly and intelligently by Todd. After I had customized the computer to fullfill my gamer needs, I placed my order over the phone without any problems.
I received the computer when they said I would (about a week later) in perfect condition. FedEX did a good job of NOT playing kickball with my computer, and when I unwrapped it I was surprised and delighted by how well it was packaged. It looks pretty sweet, and on the first try it booted right up. I was blown away by how fast the computer was.
Well anyway, I've had the computer for a few days now and I am VERY happy with it. Everything has worked like a charm, and though I haven't had to make use of Envision's vaunted tech support, I'm sure it will be great if I need it.
I just can't say enough about these guys at Envision Computer Solutions and I'm a happy customer right now. They can count on me as a repeat customer :)"
"This was my first order from Envision. I've dealt with a lot of resellers and not one of them comes close to the level of service these people provide. I intend to purchase from them on a regular basis. "
"I ordered a custom built computer on the 16th of December. It arrived just a few days later. The case/side cover was dented like it had been struck with something. Perhaps it happened during shipping.
I contacted the company by Email. I received a prompt response. Envision is sending me a replacement part.
I am very satisifed with their quick response and service. This should be a lesson to anyone. Before buying a computer, try calling the tech support line. If you don't speak to a human within a few minutes, buy somewhere else.
"I ordered a custom system from ECS. My experience with them was very friendly and helpful. I have dealt with them many, many times in the past and have always been extremely satisfied. Their prices are always the best in town, no matter what it is I'm looking for. I always recieve my products in 1 to 2 days if they have to be ordered. I recommend this store to anyone looking for an excellent experiance and excellent prices."
"I was really pleased with the level of service from this company. I bought a PC from them 2 years ago with waranty which was 40$ for 3 years. Recently my mother board fried my processor and I calimed it to the company. They immediately gave me RMA and I send the PC the them. THey fixed everything for free. Motherboard and CPU I have now is even more advanced that the one I purchaised and they gave it for me for free. The service is really avesome and I will definately recommend it to everybody."
"A+ customer service! This is the 2nd PC I have bought from them. Todd has gone above and beyond in customer service. Personally I would not deal with any other PC company!"
This review was modified by mscimemi on April 26 2006 04:48:04 PM
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posted Dec-21-2003 
This review was modified by 
![Share](javascript:share_rating({"review_body":"A Most Remarkable Company!<br><br>It\u2019s been six years since I\u2019ve bought a computer, and because I don\u2019t make such a large purchase very often, I wanted to be sure I did it right. I didn\u2019t want to buy from the big corporations because I prefer to establish a more personal aspect to business relationships. I shopped around for several months, and I wanted a well-built computer with all the components I needed and still fit it all in my budget. After looking at companies like ABS, Velocity Micro, etc., I found Envision on this site and was impressed with the great comments and high customer satisfaction rating. After preliminary configurations on the Envision website, I decided to drive to their shop in Salina, KS, only an hour and fifteen minutes away. I\u2019m so glad I did!<br><br>The shop is cozy and welcoming, with a friendly, incredibly knowledgeable staff. Todd Keller helped me with the system configuration. He went out of his way to get me exactly what I wanted, with nothing I didn\u2019t really need, and all (including sales tax since I live in Kansas) just under my budget! A similarly configured machine from Dell or Gateway would have been hundreds of dollars more. (P4 2.8 Ghz, 1gig of RAM, ATI 9600 video card, 17 in. ViewSonic flat panel monitor, Sony multi-format DVD burner, a separate DVD player and a gorgeous Chen Ming case in deep purple with a clear side panel and ultra-violet cold-cathode light). She was ready in less than a week. She\u2019s sleek, super-fast, beautifully made, runs flawlessly and looks awesome!<br><br>The true test of a company however, is service, both during and after the sale. Todd and his staff excel in this area. They really know what it means to give customers peace of mind. They obviously take tremendous pride in their work, and will do everything in their power to make things right when issues arise. When I got home, I found that the video card had come unseated during the ride. The phone was answered promptly, and the issue was resolved swiftly, with complete graciousness. Todd even e-mailed me a day later to see how things were going. That\u2019s amazing service!<br><br>I recommend Envision Computer Solutions with the highest rating. They are a superlative company. As far as I\u2019m concerned, I\u2019ll be their customer for life. If you live anywhere in Kansas it is truly worth the drive to Salina to work with these guys. If you live anywhere else in the USA, buy from them. You\u2019ll be thrilled you did!<br><br>University professor and computer lover!<br>","link":"http:\/\/www.resellerratings.com\/store\/Envision_Computer_Solutions_ECSPC_ECS\/comment\/113614#comment113614","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Envision_Computer_Solutions_ECSPC_ECS.jpg","store_name":"Envision Computer Solutions \/ ECSPC \/ ECS \/ envisioncs.net","username":"celestial violet","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Tale Of Two Cities<br>(Chronologically - Tucker, GA and Salina, KS)<br><br>I admit that I am a tough customer. I\u2019m very explicit about the components specified in my PC purchases and demanding about the perfection of the build.<br><br>Tucker, GA:<br>I set out to find a company to build a new PC for me. I searched for a company with good ratings. My initial choice (which turned out to be a bad choice) was Monarch Computer in Tucker, GA. I was impressed with their web site and their variety of component selection. I created a sizable spreadsheet of every single component of a fairly complex power-user\u2019s computer. In the spreadsheet I included the mfr\u2019s names, mfr\u2019s part #\u2019s and Monarchs part #\u2019s and prices. I also included a drawing to specify exactly where each component was to be installed. The demanding spec was further extended by the requirement that the specified case have its feet removed and replaced by casters and a steel plate added to the bottom of the aluminum case to give the case added rigidity.<br><br>I called Monarch, talked with their salesman (Greg), and emailed him my spreadsheet. He was very, very impressed with my thoroughness, told me I had practically done all his work for him, and promised me a prompt quote in return. (He also requested that I post a favorable rating on RESELLERRATINGS.COM, which would have been fraudulent on my part since I hadn\u2019t purchased anything yet or been able to attest to what I would have been posting.) Many phone calls, many excuses, and many weeks went by without my ever getting a quote. Out of my frustration, I talked with their receptionist and asked her if she knew why I wasn\u2019t getting a quote. I offered to take my business elsewhere when she suggested I transfer my effort to a different salesman (Chris) - I did. Chris sounded eager to make the sale, while also sounding inexperienced. For starters, he had to ask, \u201cWhat are casters?\u201d<br><br>Within a reasonable time, Chris got me a preliminary quote pending final pricing of the caster modification. Again, time began to accumulate. I placed a follow-up call again but discovered the sales staff was in a meeting, but their boss (I assume their owner) answered the phone. He explained that he had just left his office and was on his way to the meeting. He took all the information from me and said the caster matter needed to be reviewed by their technicians who would be doing the build. After that, they would get back with me. After a couple more WEEKS of waiting for a reply, I gave up.<br><br>Salina, KS<br>I looked for a new company and found Envision Computer Solutions. I talked with the salesman (Todd) about my specification, my spreadsheet, and my being a tough customer. He asked that I email the spreadsheet. After seeing the spreadsheet he advised that, while he stocked many of the components specified, he did not stock all the brands and part numbers in my spec. But, that would not deter the sale. He would simply special order what I specified.<br><br>After some discussion about casters and the steel plate, he sent me a final quote. The quoting process took only a day and a half. In his quote he specified a cost for the steel plate and caster modification, which I thought was too low. I called him and asked him to double the price to be completely fair. When the order was completed and shipped, I called and asked questions about the case modifications. I discovered that Todd personally went to a hardware store during his weekend, and, with his own money, purchased the steel plate and casters. Then, upon returning to work the following week, this farm boy made the case modifications himself. Now that\u2019s personal service \u2013 far, far above and beyond the call of duty. I nearly cried when I found out all that he had done on my behalf!<br><br>I couldn\u2019t be more please or make a higher recommendation than a purchase with Envision.<br><br>Regards,<br>R. Reynolds","link":"http:\/\/www.resellerratings.com\/store\/Envision_Computer_Solutions_ECSPC_ECS\/comment\/167051#comment167051","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Envision_Computer_Solutions_ECSPC_ECS.jpg","store_name":"Envision Computer Solutions \/ ECSPC \/ ECS \/ envisioncs.net","username":"rreynold","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great customer service, excellent product! No problems at this point in time.","link":"http:\/\/www.resellerratings.com\/store\/Envision_Computer_Solutions_ECSPC_ECS\/comment\/281604#comment281604","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Envision_Computer_Solutions_ECSPC_ECS.jpg","store_name":"Envision Computer Solutions \/ ECSPC \/ ECS \/ envisioncs.net","username":"gregghejna","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have just bought a new computer from Envision and the whole process was flawless. I had a few questions that I emailed to their tech support before the purchase, and they were answered very promptly and intelligently by Todd. After I had customized the computer to fullfill my gamer needs, I placed my order over the phone without any problems.<br><br>I received the computer when they said I would (about a week later) in perfect condition. FedEX did a good job of NOT playing kickball with my computer, and when I unwrapped it I was surprised and delighted by how well it was packaged. It looks pretty sweet, and on the first try it booted right up. I was blown away by how fast the computer was.<br><br>Well anyway, I\u0027ve had the computer for a few days now and I am VERY happy with it. Everything has worked like a charm, and though I haven\u0027t had to make use of Envision\u0027s vaunted tech support, I\u0027m sure it will be great if I need it.<br><br>I just can\u0027t say enough about these guys at Envision Computer Solutions and I\u0027m a happy customer right now. They can count on me as a repeat customer :)","link":"http:\/\/www.resellerratings.com\/store\/Envision_Computer_Solutions_ECSPC_ECS\/comment\/113772#comment113772","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Envision_Computer_Solutions_ECSPC_ECS.jpg","store_name":"Envision Computer Solutions \/ ECSPC \/ ECS \/ envisioncs.net","username":"Artie","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was my first order from Envision. I\u0027ve dealt with a lot of resellers and not one of them comes close to the level of service these people provide. I intend to purchase from them on a regular basis. ","link":"http:\/\/www.resellerratings.com\/store\/Envision_Computer_Solutions_ECSPC_ECS\/comment\/230007#comment230007","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Envision_Computer_Solutions_ECSPC_ECS.jpg","store_name":"Envision Computer Solutions \/ ECSPC \/ ECS \/ envisioncs.net","username":"chelp","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a custom built computer on the 16th of December. It arrived just a few days later. The case\/side cover was dented like it had been struck with something. Perhaps it happened during shipping.<br><br>I contacted the company by Email. I received a prompt response. Envision is sending me a replacement part. <br><br>I am very satisifed with their quick response and service. This should be a lesson to anyone. Before buying a computer, try calling the tech support line. If you don\u0027t speak to a human within a few minutes, buy somewhere else.<br><br>Thank you Envision.","link":"http:\/\/www.resellerratings.com\/store\/Envision_Computer_Solutions_ECSPC_ECS\/comment\/113884#comment113884","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Envision_Computer_Solutions_ECSPC_ECS.jpg","store_name":"Envision Computer Solutions \/ ECSPC \/ ECS \/ envisioncs.net","username":"willzsales","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a custom system from ECS. My experience with them was very friendly and helpful. I have dealt with them many, many times in the past and have always been extremely satisfied. Their prices are always the best in town, no matter what it is I\u0027m looking for. I always recieve my products in 1 to 2 days if they have to be ordered. I recommend this store to anyone looking for an excellent experiance and excellent prices.","link":"http:\/\/www.resellerratings.com\/store\/Envision_Computer_Solutions_ECSPC_ECS\/comment\/360727#comment360727","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Envision_Computer_Solutions_ECSPC_ECS.jpg","store_name":"Envision Computer Solutions \/ ECSPC \/ ECS \/ envisioncs.net","username":"zip2010","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was really pleased with the level of service from this company. I bought a PC from them 2 years ago with waranty which was 40$ for 3 years. Recently my mother board fried my processor and I calimed it to the company. They immediately gave me RMA and I send the PC the them. THey fixed everything for free. Motherboard and CPU I have now is even more advanced that the one I purchaised and they gave it for me for free. The service is really avesome and I will definately recommend it to everybody.","link":"http:\/\/www.resellerratings.com\/store\/Envision_Computer_Solutions_ECSPC_ECS\/comment\/113813#comment113813","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Envision_Computer_Solutions_ECSPC_ECS.jpg","store_name":"Envision Computer Solutions \/ ECSPC \/ ECS \/ envisioncs.net","username":"szelvenskiy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A+ customer service! This is the 2nd PC I have bought from them.<br>Todd has gone above and beyond in customer service.<br>Personally I would not deal with any other PC company!","link":"http:\/\/www.resellerratings.com\/store\/Envision_Computer_Solutions_ECSPC_ECS\/comment\/256357#comment256357","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Envision_Computer_Solutions_ECSPC_ECS.jpg","store_name":"Envision Computer Solutions \/ ECSPC \/ ECS \/ envisioncs.net","username":"mscimemi","rating":"5"}, "single");){kind=link}
"Great as usual, fast shipping, great customer service, thanks Todd."