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Stores > Entirely Pets
  • Entirely Pets Entirely Pets Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      94587
    •  
    • BUSINESS HOURS
      8AM to 8:30PM CST Mon-Fri10AM to 6:30PM CST Sat10AM to 5:00PM CST Sun
      GENERAL PHONE
      1-800-889-8967
      FAX
      n/a
    • SUPPORT EMAIL
      Sevice@Entirelypets.com
      SUPPORT PHONE
      1-800-889-8967

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.83/10 5.83/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 3.33/10 3.33/10
    Return/Replacement policy: Rating 5.00/10 5.00/10
Voice your opinion! Review Entirely Pets by clicking a star below.
Rating 2/10
1/5
2017-05-23

Never received my dogs RXs. Credit been charged and been told twice item being shipped out.

"On 5/10, order was placed for my dogs 3 meds. Was told my credit card will not be charged until item is shipped. On 5/18, a charge actually went through (not pending), so I call to get the tracking number. I was told it's being shipped out and tracking number will be available within 24 hours. Nothing posted nor emailed to me on tracking number. So I waited for another week, called and was told the same that item is being shipped out today. Lies after lies. I had to dispute the charges with my credit card company so now it's being investigated. "


Rating 2/10
1/5
2017-05-17

Horrible service

"Ordered 6 tanks from them they charge me 2. I had placed the overnight shipping 2 days passed and i decided to contact and they tell me there was a problem with my order i ask why hasnt anyone bothered ti call me.After I was charged they tell me there's an additional 100 fee for shipping because of the weight of the ordered. I wasn't told about that when I placed the order. So i have spoken to them 4 times and they not once provided great service. After a whole week of trying to get my order shipped I cancel my order. Worst experience ever stay away"


Rating 10/10
5/5
2017-03-30

GREAT PLACE TO ORDER FROM

"CAN FIND THINGS THERE CHEAPER THAN OTHER PLACES AND WHAT OTHER PLACES DO NOT OFFER.
"


Rating 2/10
1/5
2017-02-13

HORRIBLE service on Rx side of the company

"Since I've used and have been quite happy with Entirely Pets selection, cost and customer service in the past, I thought I'd try their pharmacy website. BIG mistake!

I ordered 2 pet Rxs on 1/22/17.

According to their website:

"Please allow up to 3 days for new prescription verification and processing. If you have a prescription on file, your order can ship out the next business day.", and

"We generally ship orders within 24 hours after they are placed."

Ha! So not true in my case.

I've been trying to get status on this order for over 3 weeks. They finally charged my credit card on 2/8/17 and said that it had shipped (after several previous calls where they also told me it had shipped).

Three days later, I emailed them asking where my package was or what the tracking number was. I did not receive a reply.

After not receiving the package 5 days later (I'm in a 1-day delivery zone for First-Class USPS, BTW, for this location), I called my credit card company to cancel. The credit card company then called Entirely Pets to try to cancel and they were told it had shipped and therefore I can't cancel for a full 14 days after they said it had shipped.

So, after being led to believe that a time-sensitive pair of prescriptions would be sent out within a few days, it'll be one full month next week before I can contest the charge. I was also directly told by Entirely Pets on the phone on different dates that the items had shipped, when in fact they had not.

I now have to go elsewhere for these products, as we're almost out (good thing I ordered over 3 weeks in advance) and likely will still have to again deal with the credit card company next week if and when I don't receive the Entirely Pets order after one full month after ordering.

One of the worst customer experiences I've ever had.
"


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Verified Customer
Rating 10/10
5/5
2017-02-08

Best Pet SupplyOnline Store

"Representatives are always friendly and helpful. Orders ship fast. "


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Verified Customer
Rating 10/10
5/5
2017-01-21

"Great products , great company to deal with . My rating is EXCELLENT !!"


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Verified Customer
Rating 10/10
5/5
2017-01-20

Fan"cat"stic

"My kitty vitamins arrived almost as soon as I logged out! Great Company, Products, Prices, and Customer Service.
Suzanne C.
"


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Verified Customer
Rating 10/10
5/5
2017-01-19

Great selection of products, low prices and fast delivery

"Entirely Pets has a wide selection of products at low prices and
fast delivery of my order. I was very satisfied with their website
which was easy to navigate. I will be ordering all my pet's products
from them in the future.
"


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Verified Customer
Rating 10/10
5/5
2017-01-19

Great seller, good products!

"i love shopping with Entirely Pets, the quality of the merchandise is consistently good, and the pets love it!"


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Verified Customer
Rating 10/10
5/5
2017-01-17

Still waitin!

"Have not yet received this order. Still waiting!!"


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Verified Customer
Rating 10/10
5/5
2017-01-17

"Excellent service as always!"


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Verified Customer
Rating 10/10
5/5
2017-01-17

Fast Shipping!

"I love ordering from Entirely Pets. The orders almost always ship the same day that I place the order."


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Verified Customer
Rating 10/10
5/5
2017-01-16

Fantastic once again!!

"I placed an order that I needed quickly and with the two to three day shipping I received the product I needed in three business days. I truly appreciate this as with other companies, even when I paid the extra for a quick delivery, I didn't get it in the timeframe given. Very pleased!!
"


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Verified Customer
Rating 10/10
5/5
2017-01-16

In Stock and Arrived Early!

"I was looking for clear glass Doggles and found them only on entirely pets. They arrived 2 days before the scheduled delivery date. I definitely will order from this site again! Thanks Entirely Pets!
"


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Verified Customer
Rating 10/10
5/5
2017-01-16

Quick order

"I am amazed at how quickly my order arrived."


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