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"I don't know why they even offer pre-orders. But since they do, they should be able to recognize when their pre-orders EXCEED how many they're expecting in. If you didn't place your pre-order quick enough, you'll be left at the bottom of the "backorder" barrel until they get more. And that usually just means you won't get it at all. I understand it's first come, first served. But if you're only expecting say 300 orders, you might want to let pre-orders 301-100,000 know they're probably not going to get theirs. That way they can take their business to any of the other e-tailers that have the SAME items IN STOCK. But I'm guessing EE would rather have you lose out than patronize their competitors."
"Brutal service. Entertainment Earth sucks. I ordered a collectable for my wife for Christmas back in August. It is now the middle of January and it's still on backorder. The item has been listed as in stock on their website all along. Customer service doesn't reply to email. I called and they offered me a credit towards the purchase of something else from their website. No thanks. Cram it up you buttholes you bunch of A-holes!!"
"These Entertainment Earth people are dodgy when it comes to shipping, even if you tell them the instructions they will insist on having their own way and mind you, once you point out their mistakes - they will not even apologize for their mistakes. This company feels so great about themselves and feel way above customer service and way above the law, such a cocky company, considering that I spent a few thousand dollars for my orders, yes not hundreds but a few thousand dollars, and this is how these dodgy people treat their customers. They did not only committed the mistake once, twice but did it three times - 3 absolute mistakes, I could hardly believe this since they always have good reviews. And their response was - ignore and pretend that nothing happened and bury their heads under the sand. When you tell them what they've done wrong, they won't email you again to resolve their mistakes. Such coward and mighty stupid people, brave only in selling and promising the moon to their customers but hides their tails when you tell them their mistakes. BEWARE OF ENTERTAINMENT EARTH'S SHIPPING PROCESS - THEY'RE A DODGY COMPANY!!! They not only resolve your complaints to them because they think they are the best and way above small fishes, hence, won't comment or resolve complaints. They want you to feel exhausted by running after the money they took from me - because they are so great a company that won't care about SUPER POOR CUSTOMER SERVICES. THESE GUYS DESERVE A NEGATIVE 10 STARS! Glad I can post so people are aware of what this company practices at the moment.BUYERS BEWARE OF LARGE SHIPMENT ORDERS FROM ENTERTAINMENT EARTH - DODGY!!!"
"I had ordered the Dark Horse pre-order item statue of Charlie Brown at 7th March and, after six months, the Entertainment Earth had finally received it from the supplier and sent to me. I had not realized that the e-mail warning of this order would have information about its tracking number, which I was kindly communicated by Mr. Donald Tapia. The Brazilian postal service nearly drove me crazy for not informing the processing of my order from the output of Rio de Janeiro to Brazilia, but all ended well, I received the item in perfect condition. Again, thanks to Entertainment Earth!"
"I'd like to thank you and say that the order arrived yesterday 03/13/2010 and in perfect condictions.Thanks again for your effectiviness and attention!Luiz,B. S.Paulo-Brazil"
"Just wanted to say big thank you & let you know I recieved my 1st order from you in time for my husbands birthday. Your customer service excellent, the products are packed well. All in all a first class ompany which I will definately use again. I have already recommended you to my friends. What a team. Thank you very much.Rachael Shearer, England"
"This seller's web page stock is inaccurate. I ordered a product that was listed as in stock, only to have my order listed as back order. Today, as I write this, their website continues to show the item in stock.Their order cancellation process involves contacting their customer service team, rather than simply being able to cancel your order from the web interface. I can only assume this is a method to de-motivate the customer from cancelling.I will be unlikely to order again from this company. I'd rather spend a few dollars extra on my item from a retailer that doesn't waste my time with inaccurate stock descriptions."
"The communication with this company was simply outstanding. I was placing an "emergency bobblehead" order (I know, but it's true) and the transaction on the telephone was friendly, professional, clear and enjoyable. Then, there was a problem with the shipment (someone stole the bobblehead out of the FedEx box. I know, but it's true). Entertainment Earth handled the replacement issue expediently and handled the refund / exchange issues with FedEx so as not to further inconvenience me. E-mails and telephone calls handled personably, promptly, professionally and getting the results I needed. What more can you ask for?"
"I have never received such quick and professional service from an order I have made online as I have with Entertainment Earth. I placed my order on 12/19/08, assuming that it would not be here by Christmas, and to my surprise, it arrived Christmas Eve to my doorstep. I was shocked, and elated all at the same time. I have ordered from Entertainment Earth twice and have been very pleased each time! Both of my packages arrived quickly and in wonderful condition. My boyfriend (who the figurines were for) couldn't be happier with the way they were shipped. Mint condition packaging is important to a collector, and Entertainment Earth made that happen with careful packaging and shipping. When shopping on Amazon, Entertainment Earth's prices always seem less than the competitor's pricing, so why would you go with anyone else. Regardless of price, I will always choose Entertainment Earth because a lifetime trust has been established! Thanks for such a great product!!!!! "
"This is my second order in Entertainment Earth from Spain, and I want to remark the great customer service and th quick delivery. I recomend this shop to everbody!!"
"Wonderful experience with Entertainment Earth; they had an item I was unsure if I could find new anymore, for a reasonable price. The item arrived much sooner than I expected and in amazing condition. I already have it on display in my house and am looking forward to possible purchases from them in the future. Costumer service was great and I was surprised to be contacted by the company via email after I had my item; it made me feel good that a company would take the time to thank me for the purchase and the positive feedback I had left. Shopping with Entertainment Earth was great and I highly recommend them."
"Entertainment Earth has an excellent customer service department. I spoke with someone who had actual knowledge of the inventory and answered my questions in a professional and personal manner. I didn't have to wait 5 minutes on hold or even be transferred around. He took the time to check directly on my order. A couple days later, I sent an e-mail to EE that was answered quickly and it gave me a very detailed update on my order; it was not a computer generated response. I have been very happy with the customer service I have received. I highly recommend shopping with Entertainment Earth. Christy - TN"
"This seller is Awsome! package came super fast! and in great condition! if i decide to buy something again i will deff check out what this seller has got to offer.!""
"I ordered an anime statue from Entertainment Earth through Amazon.com and it was sent very promptly and in great condition. I was quite pleased with the figure too. :-) They sent an email to let me know that they had sent my order and if I had any problems contact them. I appreciate fast and courteous service and so kudos to Entertainment Earth!Regards,Jonathan Luse"
"We are avid toy collectors, and have used several online toy companies over the last few years. We buy action figures mostly (McFarlane toys, movie characters, etc), and order something at least twice a month. We've tried EBay, UK sites, we've looked everywhere for best price, selection and service. Entertainment Earth is who we use almost exclusively now for many reasons: their catalog always arrives on time and always with brand-new stuff! Not only do they have new things but hard-to-find "niche market" items as well (sci-fi sculpted figures, talking figures, etc). Their service has always been fantastic. The selection and price is by far the best around, but most importantly the merchandise has always arrived quickly and in perfect condition. I don't know how many times we've placed an order with someone else, only to find it's not in stock, the wrong size or color, or it takes weeks to ship. Then when it gets here, the box is torn or crushed and it takes FOREVER to get someone to respond with a request for refund or replacement (though they have no trouble contacting us immediately if there's any sort of issue collecting payment - funny how that works). So thanks, Entertainment Earth, you've won us for life! Keep the good stuff coming! Sincerely, Robert and Melinda, Alameda CA"
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