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  • Entertainment E

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Shipping options

    • option not available UPS Ground
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    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
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    • option not available Require User Registration
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    • option not available International Order
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.75/10 3.75/10
    Chance of future purchase: Rating 2.50/10 2.50/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 1.25/10 1.25/10
    Return/Replacement policy: 0.00/10

38 Customer Reviews

Rating 2/10

Charged for shipping twice.

" I pre-ordered the Xplus Gigan 1972 figure from EE which was listed on their site as $159 FREE SHIPPING. Then when it became available and they charged my card, they charged me $180. $20 shipping charge. The confirmation/receipt I received shows that the original price of the item retails for $139, plus the $20 shipping charge, making the total price $159. So it's a sly way of charging you shipping without you knowing it. Then for some unknown reason, they charged me another $20 to ship. WTF? I immediately asked customer service why, and they gave me some convoluted answer, pretty much lied flat out. F*ck Entertainment Earth. Go shop at BIGBADTOYSTORE or Amazon, hell even ebay before you deal with these idiots.

Oh and this website s u c k s crap through a straw because it took me over 15 minutes to post this review. Piece of sh!t captcha.

This review was modified by IanPorter on April 22 2016 09:34:02 AM

Rating 4/10

New to this, and already feeling fishy

"I'm new to the toy game, but passionate about it. After doing some searching I came across EE and got set up with an account. My first issue is the lack of true information on their processes, shipping and their site. I was contacted by a rep and walked through the site, which made me a bit more confident, but that hasn't prevented me from having issues. I'm a week in waiting for an order to leave their warehouse. They leave you in the blind and the only response I'm getting from the rep is "Everything is fine" pretty much. I placed an order for a customer last week. Waiting, waiting, waiting. Four days later a second customer orders the same item, I go to another supplier that actually dropships and order the item from them. Shipped the next day no problem. Meanwhile my order at EE, is still waiting. After updating the customer and making excuses to see me through the weekend, I just went to Amazon and order the item from there and shipped it to him. Now that's on it's way to his house. Meanwhile, my EE order is still awaiting shipment. After countless confirmations that it's heading out, it is still awaiting shipping. This is just plain bad. I'm no expert, but after reading these reviews, and this wait for an apparently 'In-stock" item, I'm definitely not confident in their ability to fulfill preorders that I place. The only other option I can consider is for me, since I live in Ca., to just go down and pick up my orders myself, but for anyone who this isn't a viable option for I can definitely see this being a pain the ****. I'm hoping they get their act together, but after reading these reviews I'm not so confident. At this point I'm going to start searching for another 'MAIN' supplier, and put EE on the back burner."

This review was modified by KickGameSick on February 23 2016 04:02:56 PM

Rating 2/10

"Reasons to NOT partner with EE Distribution:
1. They will not cancel or change an order without assessing you with a 15% fee.
2. Their sales people pester you daily with multiple emails and phone calls.
3. They do not really know when the stock will arrive and keep putting you off until you wish to just cancel the order (See #1 above for the fee).
4. They sell directly to the public which undermines your ability to generate a profit.

Rating 2/10

"Their wholesale distribution operation (EE Dist) totally Sucks!!! They make you pre-order and then don't ship the product when it arrives but back order you. Then if you want to cancel and get it from a "REAL" distributor they would charge you a cancellation fee. Then for items that I have received, 50% of the time they are damaged and they can't help you unless the item itself is damaged. So try selling am item for full price with a damaged box, fat chance. But they do to their own clients, at TOP $$$. Its too obvious, they want their cake and to eat it to. I dont know why manufactures still keep them in business. "

Rating 2/10

"Why charge for shipping when you're going to use the slowest, most inefficient means of shipping that was clearly only a fraction of the amount you charged me for delivery? Horrible handling of order, and even worse response from customer service that has zero interest in resolving issues. Before placing an order, check Amazon or just about anywhere else, even paying slightly more is preferable to the horrendous service you'll encounter dealing with Entertainment Earth."

This review was modified by Robpaulsen on August 06 2015 04:57:16 PM

Rating 10/10

"What amazing customer service! All of my items shipped FAST and arrived in perfect condition. I called customer service after I placed an order online to make some changes to my original order. They were friendly, helpful and all of my items arrived in perfect condition! I will order from Entertainment Earth again and again! "

This review was modified by dianaprince_76 on July 30 2015 05:34:44 PM

Rating 2/10

"EE distribution is HORRIBLE. I placed Pre-Orders for May a few months in advance, and none of them came in May. All of my other distributors had the products in stock and not only that but EE was selling these products on their Entertainment Earth website to their own customers. Yet they weren't in stock for your Distribution customers? I see! I ordered 6 different types of figures. Some of them started shipping a month late (in June) but here's the worst part... They made each case ship separately (and charged me separately) even when certain cases were shipped on the same exact day!! Yes, I paid $50-$60 on shipping when it shouldn't have been more than $10...totally killing off a big chunk of my profit as a small business. And they said "I know it's weird but it's the way our warehouse works, sorry." Nope, at the very least it's your job as Customer Service to prevent these things. The cherry on top was when I received my products last week completely damaged...So let's go over this. I paid extra for shipping my items separately and you don't even package my products with ANY protection? No styrofoam, no paper, no padding? I sent pictures to Customer Service of my destroyed products and they usually get back to me the same day. They haven't responded to me and it's been 7 days. Learn how to treat your vendors with some decent Customer Service and maybe you wouldn't see so many bad reviews on here. Stay away from this place...Even In Stock orders have a possibility of shipping separately and arriving damaged! Big waste of money and time!!"

This review was modified by tubular2001 on June 25 2015 07:48:55 AM

Rating 4/10

"For the attention of the international customers:

Before ordering from this site, this is a must read:

It could be that some products in your order be defective, because eedistribution do not guarantee the quality of the goods (except for "mint products"). In the same way, you could receive incorrects products (differents from those ordered), if the product in question is out of stock... some products are supposedly in stock, but the quantity specified in stock is wrong: when you receive your order you discover that you don't have the full number of items ordered (they replace the number of missing items by others items that may be unsaleable).

Consequently: as an international buyer you must pay prohibitive postal fees, and moreover, You may receive unsaleable products. Obviously if it happens, your profits tumble.

If you purchase for less than $500 UDS, your order will automatically be put on hold
during 15 days, in order to add others possible purchases. They say that they do this to group your items and reduce shipping costs. But if your order is pending, it's important to know that for their part, they will take out without waiting money on your bank account so long as the products ordered are in stock. If you want that your order be sent faster, you have to contact them. Very tedious process.

What is important to understand is that by this policy, they strongly push international sellers to spend $500 USD and more.

If you are a new seller with limited funds, it is not worth wasting your time and your money. For others sellers, you will purchase from them knowingly.

This review was modified by Psyche71 on April 14 2015 08:59:10 AM

Rating 2/10

"This review is regarding Entertainment Earth's Distribution service. I'm a reseller of toys/collectibles and just re-started my business at the end of 2014. I've been using EE Distribution as a supplier for figures, statues, and other collectibles.

EE Distribution gives you an ETA on when items will be released. They also have item statuses which will tell you if they're in stock, sold out, pre-order only, pre-sold out, cancelled, etc. When items are pre-orderable, they have a drop-down list of quantities that extend to about 600 pieces for some items. Sometimes more, sometimes less. I imagine this is based on their expected orders from the manufacturer.

When you pre-order something that isn't pre-sold out, you would expect that your order will be available at the estimated release date. Sometimes that's true, but then there are the other times.

For instance, I pre-ordered 36 Carnage (from a Marvel Comics line) figures in December 2014, with the expected delivery of April 2014. It's not April and I've received about 50 orders for this figure (people expecting that it will arrive when it's stated to arrive, which is fairly typical across the industry). 36 will be arriving from EE (or so I thought), and the remainder + extras from my second supplier.

I checked on my order status today and saw that my order was updated to "36 items backordered," even though I had ordered 36 of these items 4 months ago. There was no e-mail, no phone call, no communication of any kind regarding this change in status.

You might think "Ok, backordered isn't so bad..." but you have no idea when those backordered items will be released. Many times, when something is "pre-sold out," it means you're screwed until several months to possibly a year down the road, when the manufacturer decides to re-produce these items, due to popularity. There's no way of knowing, and EE Distribution will do nothing to make this right.

If you attempt to cancel the order, they'll charge you a 15% cancellation fee (which isn't even listed anywhere on their site. There's literally no mention of a fee in their help section, FAQ page, or in their disclaimer page." I only know about this fee, because I asked my sales rep about another item that's never coming in. It's another one of those instances where you pre-ordered it, yet they're continuously pushing the release date back (no, not pre-sold out, just never releasing). You'd think they'd be ok with cancelling this order without a cancellation fee, but no... despite their not delivering your merchandise, and despite the items never being in-stock, they're going to charge a fee.

I've had pre-ordered items become pre-sold out after my ordering them when they were available on several occasions. This has hurt my business tremendously.

I have thousands of dollars invested in this company, and they've screwed me over on so many release dates, it's driven me to take a loss and cancel all of my upcoming orders (thousands of more dollars). I can't do business under these circumstances and continue to lose customers and sales.

Their ETA for merchandise is absolutely terrible. They oversell their merchandise, which screws resellers out of inventory, and then they hold your money for ransom, because you placed an order for items that will never become available.

This has happened with many items... not just the two listed. I can name several more: Alien vs Predator Alien Pop Figure, Hobbit Smaug POP figure, Metallic Deathstroke Pop figure, Batman Arkham Origins Deathstroke Figure, Batman Arkham Origins Bane Figure, Two-Face by Greg Capullo Figure, Wolverine Pop Figure, Thrasher Batman Capullo Figure, and many more.

On shipping - they're typically good at packaging their items and when items are already in-stock, they're fairly good at getting them out and to your store in a timely manner. They use FedEx for everything and that can be quite costly. I want to say that a typical order of about 8-12 action figures is going to cost about $12.

Good luck, however, if you ever receive a damaged shipment. The best I could do was get a 5% refund on some of the damaged items (two of the figures), despite others incurring damage. They figured that even though the others were damaged, they could probably still be sold. They were incorrect, of course. The other two damaged figures did not sell, but two additional ones in decent condition did. These are collectibles and they know that. They wouldn't take a return or provide an exchange for undamaged items.

Dealing with EE Distribution has become a nightmare. I've completely taken myself out of the pre-order game, until I can find a better, more reliable distributor. They're a terrible company to do business with and I would truly recommend you go elsewhere.

Rating 2/10

"This is a horrible company to deal with as a business client. I have been trying to get a response out of my sales representative for over three weeks now and she will not reply to my messages. I spoke with her manager weeks ago over the phone and he stated she would look into taking care of my concerns and cancelling the items on my order. This company forces international small businesses to lose money, which shouldn’t be the case when ordering wholesale. I ordered a bunch of items including two Sailor Moon toys, but because of this company’s rule that they do not ship wholesale orders all at once and only these two items were available after 15 days, I had to pay $49.11 in shipping, making each item worth $40.91 (when we sell them for the MSRP of $19.99). Also, even though I paid an absurd shipping cost for Fed Ex Express, Fed Ex lost my package and delivered it to the wrong address in another city. I had to spend over 5 hours on the phone with Fed Ex trying to get them to go back to the location and get my package, and then drop it off to me. My package was also delivered to me damaged once it finally arrived. What a total nightmare for me to have to deal with when I am losing money. I know multiple other small businesses in Canada that are also having issues dealing with this company, how items never arrive for orders, the company won't respond to issues, etc. My order was placed back in July and I have items that are listed to arrive in April 2015 (even though they stated originally they would be here in July 2014). I have over ten other suppliers that I deal with; many of them are US based, and have never had an issue. If you are international, stay FAR AWAY from doing business with these people. All I want is to close my account and never deal with this business again as long as I live, but they won't even let me do that, telling me I have to pay a 15% charge. For what? It's not like any of the products I ordered are available in the warehouse (or are even on order) to warrant me having to pay a fee. Go anywhere else, the only reply I received was that they "take no pleasure in charging me fees" for wanting to cancel my order and not deal with them any longer. Terrible customer service, would give them a negative star rating if I could."

This review was modified by Caila on November 13 2014 08:18:57 PM
+ Read user comments

Rating 6/10

"I placed an order for various items valued at US$900. Some of the items enclosed were mugs. They wrapped each ceramic mug in a sheet of white paper and placed loose in the box. The box that arrived with the mugs in them looked like it had been dropped or squashed in transit. I made a claim for 5 x damaged mugs providing photos of mugs and carton they arrived in. They proceeded to ship the replacements to me at my expense for shipping, costing me an additional US$70 in freight for five mugs. That added costs of $14 per mug, which is simply ridiculous. I will not be ordering anything that is fragile from them again until they improve their delivery system where we are covered for breakages caused by the freight company. Since placing this feedback, Entertainment earth have approached me and arranged credit for the freight charged, agreeing these items should not have been sent by themselves incurring ridiculous high costs."

This review was modified by Shaun_B on October 14 2014 04:05:37 PM

Rating 2/10

"Do not purchase from this Fraudulent company, They will try to Lie to you to make a purchase. They will say they have Exclusive, but then they will compete with you online on every site. AND IF YOU CALL THEM OUT ON IT AND CANCEL AN ORDER They will CHARGE YOU 15% CANCELLATION. They say there the biggest, but they lie to customers and then when customers find out and cancel because they lied, then they try to deny and charge all kinds of fees. They HAVE 2 OTHER COMPANIES THAT THEY WORK UNDER! THE STORES ARE RIGHT NEXT TO EACH OTHER. "

Rating 2/10

"I don't know why they even offer pre-orders. But since they do, they should be able to recognize when their pre-orders EXCEED how many they're expecting in. If you didn't place your pre-order quick enough, you'll be left at the bottom of the "backorder" barrel until they get more. And that usually just means you won't get it at all. I understand it's first come, first served. But if you're only expecting say 300 orders, you might want to let pre-orders 301-100,000 know they're probably not going to get theirs. That way they can take their business to any of the other e-tailers that have the SAME items IN STOCK. But I'm guessing EE would rather have you lose out than patronize their competitors."

This review was modified by Johnny6String on October 30 2013 07:29:26 PM

Rating 2/10

"Brutal service. Entertainment Earth sucks. I ordered a collectable for my wife for Christmas back in August. It is now the middle of January and it's still on backorder. The item has been listed as in stock on their website all along. Customer service doesn't reply to email. I called and they offered me a credit towards the purchase of something else from their website. No thanks. Cram it up you buttholes you bunch of A-holes!!"

+ Read user comments

Rating 2/10

"These Entertainment Earth people are dodgy when it comes to shipping, even if you tell them the instructions they will insist on having their own way and mind you, once you point out their mistakes - they will not even apologize for their mistakes.

This company feels so great about themselves and feel way above customer service and way above the law, such a cocky company, considering that I spent a few thousand dollars for my orders, yes not hundreds but a few thousand dollars, and this is how these dodgy people treat their customers. They did not only committed the mistake once, twice but did it three times - 3 absolute mistakes, I could hardly believe this since they always have good reviews. And their response was - ignore and pretend that nothing happened and bury their heads under the sand. When you tell them what they've done wrong, they won't email you again to resolve their mistakes.

Such coward and mighty stupid people, brave only in selling and promising the moon to their customers but hides their tails when you tell them their mistakes. BEWARE OF ENTERTAINMENT EARTH'S SHIPPING PROCESS - THEY'RE A DODGY COMPANY!!! They not only resolve your complaints to them because they think they are the best and way above small fishes, hence, won't comment or resolve complaints. They want you to feel exhausted by running after the money they took from me - because they are so great a company that won't care about SUPER POOR CUSTOMER SERVICES. THESE GUYS DESERVE A NEGATIVE 10 STARS!

Glad I can post so people are aware of what this company practices at the moment.


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