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RatingsRating
Store InformationStore Info
Full Rating Profile
  • English Tea Sto English Tea Store Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1000 Westinghouse Dr suite 1
    • Contact: support@onlinestores.com
    • Phone: n/a
    • Customer Support: 1-877-734-2458
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.79/10 6.79/10
    Chance of future purchase: Rating 5.71/10 5.71/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 5.83/10 5.83/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

2,965 Customer Reviews

No Avatar

Verified Customer
Rating 2/10
1/5

"When I placed my order, there was a pop up that kept saying usually delivers in 1-2 days. I had 9 days before event, and thought I had plenty of time. I did not see that it was only 1-2 days if you paid for next day shipping which was almost $75 more dollars then my entire cost of my teapots. When I realized the error, I called to see if i could pay it post original order and it was not an option. I did not get my teapots until 3 days after my daughters bridal tea and i had to come up with different party gifts which was an additional expense. I am very disappointed with the whole process. "

Rep reply posted Aug-31-2015

online-m, English Tea Store rep has responded

“We do apologize that there was a misunderstanding with the wording ( Usually ships in 1-2 business days ) meant that you would have your order in 1-2 business days. With the free shipping as noted on the site order placed with this method can take 1-2 business days to process and transit can take 3-10.”


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Verified Customer
Rating 10/10
5/5

"I ordered English Breakfast and Irish Breakfast decaf teas. My order was prompt and the tea is delicious!
"


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Verified Customer
Rating 10/10
5/5

"I got a quick response! My products were mailed right away"


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Verified Customer
Rating 10/10
5/5

"Delivery was fast and easy! Wonderful customer service too."


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Verified Customer
Rating 10/10
5/5

"I got this cheese and cracker box deal and my boyfriend absolutely loved it
He loved the cutting board box, said it was clever; and LOVED the food.
I showed him the site and now he's already looking at your tea sets to get me for my birthday!
Thank you so much!!
"


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Verified Customer
Rating 8/10
4/5

"I inquired about a previous order before placing another and the CS rep. reprimanded me while trying to fix the problem. I had received some cookies whose expiration date was 2 months previous to the date they arrived . They were all stuck together and not in good shape. I was told there would be a replacement and when it didn't come I waited until my next order to discuss it. The CS rep. didn't like the fact that I had not called back immediately and also said I should have overnighted the cookies. The problem was the expiration date, not the shape of the cookies. I called later to talk to someone and told them the problem and she was very nice over the phone. I have been ordering from you for some time now and that was the first time I have encountered a problem. I still have not received the complete order that I placed on July 25."


Rating 10/10
5/5

"“tea of good quality, fast sending!”"


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Verified Customer
Rating 10/10
5/5

"I did the survey already but again I'm very satisfied. I love my tea pots and they were delivered promptly to my home when I ordered them."


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Verified Customer
Rating 10/10
5/5

"Very good service. Enjoying what I ordered. Prompt delivery and will order again. ????"


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Verified Customer
Rating 10/10
5/5

"Order came quickly. Packaging was excellent! Products were delicious!"


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Verified Customer
Rating 10/10
5/5

"One of our tea pots arrived broken. The customer service representative was professional and your policies made the delivery of a replacement a breeze. Thank you for not making us return the broken pieces."


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Verified Customer
Rating 10/10
5/5

"Delivery was prompt and the product in good condition."


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Verified Customer
Rating 10/10
5/5

"My order of Marmalade in glass jars arrived with two jars broken. My telephone call to customer service was promptly and pleasantly received, and replacement jars were ordered. The customer service rep. was most helpful. The web site solution was not helpful. Invoice and web site information for return issues directed me to your umbrella company selling flags. Their return page wouldn't work as it wouldn't accept the order number. No directions accompanying my order directed me to the English Tea Store. The English Tea store needs to make sure invoice and return documents are clearly related to their store. Your customer service rep was most helpful in explaining the problem and rectifying my problem"


Rating 2/10
1/5

"Poor customer service.

Do not expect shipping to be on-time. It always takes seven days to process orders.

So 10 to 12 days to receive orders.
"


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Verified Customer
Rating 10/10
5/5

"I like English Tea Store! They deliver nice products at reasonable prices."


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English Tea Store is a Merchant Member! Learn more

English Tea Store is a merchant member
English Tea Store participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,702 merchant members.