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2,525 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","store_rating":"8.82","total_reviews":"2525"}, "store");)
reply posted Jun-12-2013 “Thank you for your recent order with us. As we discussed, two of the same Teapots will be reshipped out to you that include the Infuser. You can certainly keep the current product you received, we do not need the items back. We apologize for any inconvenience and appreciate your feedback. Tracking will be sent to your email shortly. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
reply posted Jun-12-2013 “Thank you for your recent order with us. We have contacted you to advise the Christmas Crackers that you ordered were sold out until October. We have canceled this item from your order and issued a refund back to the original form of payment. We apologize for the inconvenience. We currently have limited stock of other Christmas Crackers that we can certainly offer to you, until the new stock arrives in early October. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
reply posted Jun-11-2013 “Thank you for your recent order with us. We apologize that you are not satisfied with the tea that you ordered. As a courtesy. we have issued a refund for the tea. We also recommend our tea samplers as a way to try new flavors of tea. Please contact us toll free at 877-734-2458 if you need further assistance.”
reply posted Jun-13-2013 “Thank you for your recent order with us. We apologize the chocolate items that you ordered were melted. Please keep in mind as mentioned on the product page, we suggest shipping meltable candy items by Next Day Air so that they arrive to you in good condition. All of our candy ships from Pittsburgh, Pennsylvania. Please keep in mind how hot the weather is and your distance from us when determining your shipping request. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
reply posted Jun-10-2013 “Thank you for your recent order with us. We apologize that the Honey Sticks you ordered were broken and spilled. We have reshipped this item out to you. We have also applied a 10% discount to your order for the soiled and faded Ice Cream Bowls that you ordered. We appreciate you making us aware of this as the remainder of the discontinued stock will be checked and any necessary changes will be made to the website. Please feel free to contact our customer service department at 877 734 2458 with any questions.”
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posted Jun-12-2013 
![Share](javascript:share_rating({"review_body":"I am always pleased with the ordering procedures and products that I buy from the English Tea Store. And my husband and I have a tea party just about every afternoon after 4PM. I served either the loose PG Tips or loose Earl Grey. They are the best!!!!","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3049153#comment3049153","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"jeannedtay","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Must have my tea in the morning","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3048181#comment3048181","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"ger_phillips","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Product came quickly and was just as described","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3047023#comment3047023","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"devorah0703","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Magnificent experience, superior product!<br>","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3041523#comment3041523","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"reywassirhc","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have never had a problem withEnglish Tea Shop","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3040301#comment3040301","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"markhambarb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The tea was great, but I ordered two pots that I had ordered before. The old version came with an infusion cage and opened wide at the top. The new version had neither of these things and is completely useless if you want an infusion cage big enough for the tea leaves to completely open.","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3039715#comment3039715","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"dieuvivre","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This product is extremely good!","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3039267#comment3039267","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"jackietack1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"All three types of tea I ordered arrived within a week and they are all delicious!","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3038625#comment3038625","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"earust","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"One item was back ordered with promised delivery of October. I am concerned that I won't receive it in time for a party we are planning. Otherwise great service on what came from order.<br><br>Joan stearns ","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3038513#comment3038513","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"Jjstearns1","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I love the White Tea. Delivery was swift.","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3036937#comment3036937","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"jsaren","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hi, I loved the service of English Tea Store (quick mailing) but was very disappointed at the quality of the tea (Mim Estate). I have been drinking Darjeeling tea since I was a kid and know a good tea from an ordinary one; this tea had no flavor at all. I was thinking of returning it but since I opened the package, I did not do so. Do you think this batch of tea had problem in particular? <br><br>I would like to order some other variety to try in case you offer me free shipping for my next order.<br><br>Thank you,<br><br>Tapas<br>","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3035377#comment3035377","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"tapasksengupta","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It was here in two days wow ","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3031929#comment3031929","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"bender6700","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Package arrived in timely manner. Complaint: dark chocolate biscuits were stuck together so rather than individual biscuits, I had two solid rolls of biscuits. Tried breaking them into separate biscuits and got crumbs. Threw out one package and ate part of other package as crumbs. Taste was OK, but eating crumbs with a spoon was not what I envisioned when I ordered biscuits for tea.","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3030575#comment3030575","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"happyhobograndma","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the ice cream bowls. They had the word Ice Cream imprinted on them and some of the writing on the bowls were very faded and one bowl was soiled. Since they were discontinued and very inexpensive I am making the best of it. I also ordered some honey sticks and most of the packages were dusty and needed wiping off. And in one package two of the sticks were punctured and leaked. But the leakage was contained in the package. But over all I have been pleased with the customer service and all of the other products I have ordered and will order again.","link":"http:\/\/www.resellerratings.com\/store\/English_Tea_Store\/review\/3030299#comment3030299","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/English_Tea_Store.jpg","store_name":"English Tea Store","username":"basketbreak","rating":"4"}, "single");){kind=link}
"Thanks so much... My Mom was able to make her home made gravy!"