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RatingsRating
Store InformationStore Info
Full Rating Profile
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    • Address: 1000 Westinghouse Dr suite 1
    • Contact: support@onlinestores.com
    • Phone: n/a
    • Customer Support: 1-877-734-2458
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 3.75/10 3.75/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: 0.00/10

2,696 Customer Reviews

Rating 10/10
5/5
modified review posted

"GREAT VARIETY OF PRODUCTS."


Rating 2/10
1/5
modified review posted

"Order has still not been delivered, I was told it was backordered and would be shipped on 8/12 but it wasn.t the new ship date is supposed to be today 8/25 but checking on the website it still says processing.
"


Rating 10/10
5/5
modified review posted

"The only delay we have had, is in the delivery of the Bars Irn Bru, as it has not arrived yet , but, as the mail for today has not come yet, I hope it comes in todays mail delivery.
The other orders were delivered in very quick time
"


Rating 10/10
5/5
modified review posted

"The product was sent very quickly."


Rating 10/10
5/5
modified review posted

"I prefer making all my tea purchases here, rather than going to a store."


Rating 10/10
5/5
modified review posted

"The teas are delicious, I love the speedy service, will continue to purchase."


Rating 10/10
5/5
modified review posted

"Good selection and prices with prompt delivery of order."


Rating 10/10
5/5
modified review posted

"I have ordered before and as always great service. "


Rating 10/10
5/5
modified review posted

"As always, English Tea store has my order on time , been using them for years. would not use anyone else."


Rating 2/10
1/5
modified review posted

"Very bad customer service! I ordered three items. A week! later, I got an email saying one of the items was out of stock and was backordered. A week after that, I sent an email to customer service asking what their shipping policy was when an item was backordered - did they hold up the entire order or ship what they could. I explained that I only wanted to know for future reference, that I had plenty of tea for a month or so. I got no reply! But - the chutzpah! - 9 days after that (over 2 weeks from order date) I got an email asking me to write reviews on my purchase! Can you believe it? By now, I'm pissed. I sent an email saying they were asking for a review of products they hadn't sent yet and that I was very upset that I got no response from a prior request about their shipping policy. All I wanted was an answer to my question - what was their shipping policy. No complaint, no request to ship what they could, I just wanted information. What I got was an email saying they were shipping what they could of the order - but I still did not get my question answered, not so much as an acknowledgement that I'd asked one! I'd asked it three times - each time being very clear that I didn't care what the policy was, I just wanted to know WHAT it was! They will never get another order from me!"


Rating 10/10
5/5
modified review posted

"Without the English Tea Store, I would not be able to complete my tea set. Thanks English Tea Store. Thank you for your assistance in everything."


Rating 10/10
5/5
modified review posted

"The tea set is just lovely. The food is great and most of it is gone. I have been a big fan of Rich's Tea biscuits for 30 years. The ginger Walkers Shortbread was different and very good also. All so good for a nice, soothing afternoon cuppa."


Rating 10/10
5/5
modified review posted

"Product came and was the same as expected by description."


Rating 2/10
1/5
modified review posted

"Ordered the tea pot only to be told a week later my order was cancelled and product was not going to be carried anymore. "


Rating 10/10
5/5
modified review posted

"Always has the Taylors Imperial Tea Room that I need; delivers fast and without fuss. Plus cookies!"


English Tea Store is a Merchant Member! Learn more

English Tea Store is a merchant member
English Tea Store participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,849 merchant members.