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RatingsRating
Store InformationStore Info
Full Rating Profile
  • English Tea Sto English Tea Store Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1000 Westinghouse Dr suite 1
    • Contact: support@onlinestores.com
    • Phone: n/a
    • Customer Support: 1-877-734-2458
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.59/10 6.59/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 5.94/10 5.94/10
    Customer service: Rating 4.50/10 4.50/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

2,953 Customer Reviews

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Verified Customer
Rating 10/10
5/5
2015-07-27

"My order of Marmalade in glass jars arrived with two jars broken. My telephone call to customer service was promptly and pleasantly received, and replacement jars were ordered. The customer service rep. was most helpful. The web site solution was not helpful. Invoice and web site information for return issues directed me to your umbrella company selling flags. Their return page wouldn't work as it wouldn't accept the order number. No directions accompanying my order directed me to the English Tea Store. The English Tea store needs to make sure invoice and return documents are clearly related to their store. Your customer service rep was most helpful in explaining the problem and rectifying my problem"


Rating 2/10
1/5
2015-07-27

"Poor customer service.

Do not expect shipping to be on-time. It always takes seven days to process orders.

So 10 to 12 days to receive orders."


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Verified Customer
Rating 10/10
5/5
2015-07-27

"I like English Tea Store! They deliver nice products at reasonable prices."


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Verified Customer
Rating 10/10
5/5
2015-07-25

"The wooden tea chest was very good quality for the amount spent. I really liked the brass Olathe that I could have inscribed. "


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Verified Customer
Rating 10/10
5/5
2015-07-24

"I ordered teas for a local foundation who holds teas 4 times a year. Your teas are fine and I was able to find what I needed. "


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Verified Customer
Rating 10/10
5/5
2015-07-24

"My ordering experience with English Teas Store was flawless! My tea sets arrived quickly & without any damage!
Thank you!"


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Verified Customer
Rating 10/10
5/5
2015-07-24

"Arrived on time, and as delicious as it looked on the website."


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Verified Customer
Rating 10/10
5/5
2015-07-24

"Your selections for the kind of tea we prefer is large and, the best part, your rapid service is great. Thank you."


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Verified Customer
Rating 10/10
5/5
2015-07-24

"Very satisfied. Fast delivery"


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Verified Customer
Rating 4/10
2/5
2015-07-23

"My order arrived in a timely matter, but one of the mugs I had ordered arrived with a broken handle. I emailed customer service to request a refund or replacement, and they offered to replace it for free. The mug color I ordered was out of stock (and is currently not even listed anymore) and the replacement color I ordered is on backorder. I have yet to hear about when that replacement mug will ship. "


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Verified Customer
Rating 10/10
5/5
2015-07-22

"English Tea Store is the best! High quality and delicious loose leaf!"


Rating 10/10
5/5
2015-07-20

"tea of good quality, fast sending!"


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Verified Customer
Rating 10/10
5/5
2015-07-15

"Always fast & great sertvice"


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Verified Customer
Rating 8/10
4/5
2015-07-09

"The food that I ordered must have sat to long in transit, as some of the cookies melted together"


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Verified Customer
Rating 10/10
5/5
2015-07-08

"I have never had a bad experience with English Tea Store, packages on time, would recommend them anytime.
"


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English Tea Store is a Merchant Member! Learn more

English Tea Store is a merchant member
English Tea Store participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,713 merchant members.