EnglishParts.com Reviews - englishparts.com Ratings at ResellerRatings

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englishparts.com

Automotive

Rating 6.67/10 64 reviews

6.67/100
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All Customer Reviews (66)


Rating 6/10 3/5
modified review posted May-23-2013

"I thought it took too long to ship"

Rating 10/10 5/5
modified review posted Apr-30-2013

"great product with very fast delivery. "

Rating 10/10 5/5
modified review posted Apr-17-2013

"Very prompt delivery; good selection of merchandise"

Rating 10/10 5/5
modified review posted Apr-10-2013

"Good products. looking to driving the MG this summer"

Rating 4/10 2/5
modified review posted Apr-09-2013

"purchased a gas locking gas cap and the rubber grommet was on backwards. I could not get the part to fit. After 6 hours, I tried flipping the rubber grommet and the part immediately fit. For $110 gas cap, I expected better quality control."

Rating 10/10 5/5
modified review posted Apr-02-2013

"I ordered the gaskets to fix my brake master cylinder leak and got them in 2 days. it was the parts I needed, and I got them fast. Not to mention they were by far cheaper than I had seen them anywhere else"

Rating 2/10 1/5
modified review posted Jul-25-2012

"Disappointing.

Placed order 7-July, received 10-July, but it was missing 1 of the 2 gaskets I ordered. As instructed in one of the many auto e-mails I received post ordering, I replied to sales@mgbsource.com 10-July and have yet to receive a response.

I'm not overly concerned because it's a $0.57 part I was shorted, but it's highly unlikely I will be a repeat customer with this establishment."

Rating 4/10 2/5
modified review posted Jul-03-2012

"My first order was a bit of a fiasco. Recieved the radiator, a belt that does not fit the application (crank-water pump-alternator), and the two hoses.

To help rectify the order, they did send a bolt kit at no charge. The bolts did fit the nut spot-welded to the radiator one way, but still would not fit the other (proper way).

Had to take the radiator to a shop to have the mounting nuts tapped due to a large amount of slag from the spot welding.

Sloppy workmanship on the radiator, their parts department not thoroghly testing the hardware kit, and a belt which is the wrong size is surprizing for a company that boasts 30 years of being in service.

They dont seem to realise that there are other MGB parts vendors out there.

I will not order from here again.

(I am certain that englishparts.com will post a response deflecting their poor customer service and shoddy parts.)"

Rating 2/10 1/5
modified review posted Jun-27-2012

"I recieved the shipment from englishparts a week after ordering when three days by UPS is typical. Not critical in this case but inconvienient. My main complaint is that I did not recieve all of the items that believed I had ordered. The ad when read by me seemed to clearly indicate that rim strips were included in the purchase price, a good deal, so I ordered from englishparts on this assumption. I did not recieve them with the order. When I contacted customer service they stubbornly refused to see things as I did and refused to ship any more parts for my order. Certainly this will be my last purchase from englishparts as I find their ad deliberately misleading and customer "service" lacking. "

modified review reply posted Jun-28-2012
englishparts's Avatar
englishparts, EnglishParts.com rep has responded

“I tried to explain to the customer that he was reading the category title and not the part description.

He even admits in his post that it looked like a really good deal. The inner tube that he ordered does not come with the rim strips and no other supplier sells the rim strips with the inner tube especially for the price he paid.

As far as the delivery time goes the inner tube had to be ordered from our warehouse and we shipped his order as soon as it was available to us.

I am sorry that he had a bad experience, it surely was not our intent. We cannot just give him $30.00 of parts for a $10.00 order.”

Rating 10/10 5/5
modified review posted Jun-24-2012

"I placed a small order in May. After the order was placed it took
a little long to hear back from them (5 working days), but they explained they had been trying everywhere, but the part was just
not available. After a substitution was agreed on, the order was shipped and received super quick. From my experience, I would say
you can believe what they say - a new company took over in January (Engels). Part of a car dealership grp with stores in Western Michigan (Kalamazoo, for ex.)and they will try their best to satisfy their customers. "

Rating 10/10 5/5
modified review posted Jun-21-2012

"Exactly what I ordered, and price was very competitive. Will use and recommend to other MG owners. "

Rating 10/10 5/5
modified review posted Jun-20-2012

"Very quick receipt and parts are excellent quality. Will use this as source of parts for my cars and pass the web site on to the club members."

Rating 10/10 5/5
modified review posted Jun-15-2012

"Awesome merchant - knowledgeable staff - we order all we can for our 1974 Jaguar and they have it in stock and ready to ship the same day. They are great !!!!!"

Rating 10/10 5/5
modified review posted May-30-2012

"Parts delivered promptly. Excellent service"

Rating 2/10 1/5
modified review posted May-24-2012

"Not great, the parts I ordered were non-returnable, but don't fit. So it was a $35 experiment that I lost on..."

modified review reply posted May-29-2012
englishparts's Avatar
englishparts, EnglishParts.com rep has responded

“The customer ordered the wrong keys. We refunded his money for the keys but not for the shipping charges. It was not our mistake he received the wrong ones.”

 
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