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"I agree with all the negative reviews on this site. I waited a over week for a part to ship despite the part being listed as "in stock" and would ship in a day on the Encompass web site, and after many phone calls to check on the order with nothing happening, the part finally came. They did waive the freight charge to their credit, but it took 9 days and repeated calls for the part to ship, when it was supposed to ship in a day. The part was not returnable too, despite being listed as in stock on the web site (the site did note this), so also something to be wary of."
"Horrible company , item was back ordered and they refused to cancel order and give a refund."
"I order the part for 2 months ago ......and still didn't receive it. Very BAD customer service.NEVER AGAIN...."
"Same story as others. Ordered the part one day, didn't get the item until almost a week later and paid for overnight shipping. No notice was given to me about the part not being in stock or needed to be shipped to them. Bad communication with their customers. I was floored by the response 5 days later from their customer service rep. It was such a BS excuse. I wish I seen these reviews I would have never ordered from them. I have filed a complaint with the BBB for what its worth. Follow up:Yesterday I received a response from a customer service supervisor. I assume the BBB forwarded my complaint and they looked further into it. I was refunded the expedited shipping which I asked for in my complaint to the BBB. I am satisfied with this and hopefully they do some training on their service reps and check their site to make sure customers are notified of issues. "
"Horrible! Ordered a part I needed fairly quickly. Contacted them a week later to find out that it had never shipped. Cancelled the order, we'll see how it goes with my refund..."
"These people do not know how to run a business. My order was cancelled by them, still charged my credit card even though when I called they said their policy was not to charge till they ship. Talked to a supervisor and told him I could not afford to pay for it twice, he then said he would refund my money, and I foolishly told him I would reorder, he then made the stupid statement "Oh you want the part and not the money", he said for the confusion he would upgrade me to 2 day shipping, 2 days later it never came and the money was refunded into my account. Glad it was I took my money and business elsewhere, never will deal with these idiots ever again."
"Their parts price might be the lowest (this might be the tricky part of the all ordering process). However, there is no shipping cost and no tax info available online or through email even after you placed the order. They simply collected my shipping and credit card information and no final confirmation step, no confirmation email. And I was told that "no way to cancel the order" and "no one else can help" after I called to confirm the shipping cost and decided to cancel the order because of the shipping cost is unacceptable."
"Encompass sold parts they didn't have. Expected me to wait weeks until they got the part and then forwarded to me. They refused to cancel order until I threatened them with non-payment. Lovely, and a bit criminal. Somewhere, behind the scenes there's a criminal idiot running things. Also, behind scenes is a boss that is incapable of making necessary personnel actions. YOU WASTED MY TIME!!! "
"I ordered a part for my washer on a Monday and they took all my info and stated that the part would be shipped that day. I called them back on Wed. to inquire the shipping method(which I forgot to ask). The girl stated that the part was not in stock and I should have it by Monday the 24th. Monday is here and I called again and NOW they say that the credit info was lacking and the part would not be shipped until today and it would take 5-7 days from GA to Ohio. I asked why didn't someone call me and ask for the correct number and my only response was "Someone should have." I then called customer service to report my wait for 2 weeks and they could do nothing. If you can get a part somewhere else online, do it. This is not the place to order parts for your LG. Their customer service is "lousy". "
"A lttle bit of a wait on the phone before talking to a sales person. my order was taken quickly and the part a remote control arrived a few days later. I would use Encompass again. "
"Worst customer service ever.Called in on June 12, asking for a part. They tell me part would definitely arrive at their warehouse by the first week of August. Ordered item, card was charged on June 14, received order confirmation email. It is now July 27th, called customer service to see if everything is going accordingly and if I would receive my item soon. They tell me that the part is still back ordered until August 28th. I ordered a part for an air conditioner unit. What the f**k am I going to do with an air conditioner in September??? Asked to speak to a manager and the manager was nothing but rude and condescending. His response literally was, "well you can either wait or we can issue a refund to you." Worst f**king customer service ever. AVOID AT ALL COSTS!!EDIT 7/30/12:Called to cancel my order today and they are refusing to do so! Bunch of bulls**t!"
"Ordered a part last week. Website said my card was approved. I got an email confirmation of the order.Emailed today asking what was going on, they said it was cancelled due to my card not being approved. Contacted my bank, they said Encompass had done two $1 preauthorizations back to back, which triggered the fraud protection and cancelled my debit card.The $1 preauths instead of charging the full amount for an "in stock" part is bad enough. The fact that nobody bothered to contact me to say "oh our website lied, your order never went through" after several days.. instead of waiting for me to contact them? Completely unacceptable.Responding to the email they sent back got an auto reply saying "I get a lot of emails, somedays not able to answer them all", despite them responding to my initial query within 5 minutes and my response going out 15 minutes later."
"Purchased a blower wheel for my ac, came in 3 days, order was protected in bubble wrap, tracking number and shipping information was provided the next days after I ordered, will order again!"
"I was referred to this site by LG as a reseller of their remote controls. Since I was referred by LG I did something that I usually don't and that was I didn't check any reviews. Man I wish I would have. I ordered a simple remote that the website said was in stock, but then as others I got an invoice saying it was backordered. If I have known that I wouldn't have ordered from them as I bought an open box tv and I really need to remote to properly program it. Here I am a week and a half later, no remote, finally got a tracking number that just updated today saying I won't get the remote for another week!!! A simple remote! While their prices are good, service and shipping are horrible. I made a call about the remote and the representative had no idea about the back order. Horrible experience, would not recommend to anyone who wants an item in a respectable amount of time. Oh and perhaps I wouldn't be so upset if this was free saver shipping or something but I actually paid for this pony express speed service!"
"I placed an order because the site said the part was in stock but next day when I got the email confirmation it shows the part as being in backorder. I called and I tried to argue the fact the website showed part in order and the agent had no answer telling me to email or call a different department to find out when the part will be in stock. I sent various emails to contacts on their website and they all bounced .... After reading some of the reviews on this website I learned about this email firstname.lastname@example.org which after I send an email to this address complaining about my problem I received an invoice within a few hours with a tracking number showing that my item was shipped. Within 3 days the part was delivered to my house. I'm happy the part arrived without any issues and the shipping was fast, but I'm still scared with doing future business since it doesn't appear they got their stuff together. They need to better their inventory that shows up on the website and their staff answering the phone calls should be more aware of whats going on to avoid future costumer complaints."
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