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Stores > Encompass Parts Distribution / Encompass Group Affiliates

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  • Encompass Parts

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
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    • option not available Priority Next Day
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    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

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    • option not available International Order
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

54 Customer Reviews

Rating 10/10

a REAL positive experience

"So my wife burned the motor up in our hand blender. I searched around for a replacement and found a few sites that offered them. EncompassParts was the cheapest even with the $8.95 shipping. They had a picture of the hand blender motor portion along with links to the original hand blender it replaced (Kenwood now makes the DeLonghi hand blenders). However, I was EXTREMELY hesitant about ordering from them given all the negative reviews on this site (a big thanks to everyone who writes reviews though). Before I ordered the part, I called the customer service about an hour before it closed. I waited for a couple minutes on hold and received a prompt that I could save my spot and have a CS rep call me back. Again, hesitant because I rarely receive calls back. I was delightfully surprised when I got a call back 45 minutes later. Sure beat waiting on hold that long. The CS rep verified the part was actually on hand at both their warehouses. So I went ahead and purchased it. I received an instant email with my invoice, and two days later I received an email saying it shipped. Two days later (today) the package arrived on my doorstep. It was new in the box, sealed, and pack with a big wad of packing paper. I plugged it in and put on an attachment. It sprang to life and works with all my attachments.
I hope somebody learns from my example. Call them first to ensure the part is really on hand instead of back-ordered. They had options for expedited shipping, but I was good with ground shipping. Expectation management is a key to happiness.

Lastly, I was not asked by Encompass to write a review. I wanted to share my experience so others have a chance to save some money.

This review was modified by mwnelson on March 18 2016 01:13:54 PM

Rating 2/10

"DONT BUY ANYTHING FROM THIS COMPANY! I purchased a Sony part from them 5 days ago. They said I would receive my item in 3 to 5 days. (really needed it quick) On the 5th day I received my invoice by email and they said I would receive my item in 3 to 5 days. DONT BUY ANYTHING FROM THIS COMPANY! NOTHING! SHOP SOMEWHERE ELSE!"

This review was modified by rickmorrisssss on August 26 2015 10:03:26 AM

Rating 10/10

"I had to replace a harddrive that was 100% dead (I went to a solid-state drive which is awesome!). I was very wary of buying the disks from Encompass with all the bad reviews, but I saw an equal number of poor reviews from everyone else so i went ahead, thinking that at least SONY's endorsement must mean something.

Well, whatever the problems others have had, I suppose they have addressed the issues, because the disks arrived the very next day after I ordered them (I live about a half-day's drive from the Atlanta distribution center) and they worked flawlessly! I wanted to write this review because Encompass strongly exceeded my expectations, which while these were low, I truly don't know what they could have done better. I recommend them heartily.

This review was modified by CMCSAN on August 18 2015 07:22:29 AM

Rating 2/10

"Awful. As you can imagine, I also experienced a shipping issue with this site. They never notified me that the product wasn't in stock, so I waited a week and yet again another order was not fulfiled. Update your inventory and update your alerting to notify customers if a part can't be fulfiled. How is this company still in business?"

This review was modified by carolduffyford on June 11 2015 11:20:58 PM

Rating 2/10

"Sony has lost it's mind!

Incompetent phone support, semi-broken parts website, unknown ETAs for simple parts and triple expensive part costs?

Eventually ordered from another website. What a shame.

Rating 2/10

"These guys are a joke. I placed an order for two audio-grade capacitors for a Panasonic receiver almost four months ago. A very simple, small order for a common part, and yet I'm still waiting. I've asked for a status update twice and each time it's been "will ship next week". Ha. I'm going to be getting a refund through my credit card company shortly. I would never order from Encompass again. This order has left me with the impression that they are either a complete fraud or completely incompetent."

Rating 2/10

"I purchased a heating unit replacement for my Panasonic bathroom heater on jan 2. Every time I check the order status there's a new date. On January 26 they wrote that they were shipping it that day to arrive feb 2. On feb 2 I checked the status and found the date had been changed to feb 5. I sent another message asking why and they said they shipped them to people who ordered before me and are not expecting more until the end of feb! Then Why did they say they shipped it and why sell something they don't have to sell!! And why post a new delivery date of feb 5 when it will not be until March? If that!!! Now it is allegedly coming 2/5. I Have a freezing michigan bathroom!! I have asked a few times for them to just send an enitre new unit at this point, to which they never respond. I am so disappointed in this company and so disappointed that Panasonic uses this company for their replacement parts!!"

This review was modified by Jneuv on February 03 2015 07:09:28 AM

Rating 2/10

"Horrible, horrible parts distribution company

I contacted customer service for an ETA for my order on 11/29. They said the estimated delivery was 12/26.

This is unacceptable. For one, I ordered them on 11/29 and it will take approximately ONE MONTH for them to get here. Independent of the insane shipping time, these are for a toddler safety issue with a TV and they were ordered with a fast shipping time.

Rating 10/10

"I would like to share my recent purchase experience with encompassparts.com. Overall it was perfect and flawless. I was looking for a special lens cap which I can only find it sold online on encompassparts.com. A little bit concerned after I read the previous horrible reviews but still decide to give it a try. Order placed couple days ago during the night time. Order confirmation email received immediately with correct info except no shipping cost listed (you can look it up online via the link provided in this email). The next morning the credit card was charged with correct total charge (including $7.95 UPS ground shipping mentioned during ordering). The same after got the invoice email including the UPS tracking number. Two days after, I received my order. The item was correct and I was a happy guy! Hope encompassparts.com will continue this level of service and hopefully my experience will somehow courage people to try them in the future."

This review was modified by onlytoto on December 13 2014 09:41:23 AM

Rating 2/10

"I ordered a washer motor from them and they sent me a used and recycled motor, the bracket was deformed, the varnish was burnt upon arrival, they really don't know how to do business in the right way. "

This review was modified by ch1987 on December 02 2014 03:20:05 PM

Rating 2/10

"Same old same old. Bought some parts for a coffee machine, some of which were received. One was listed as backordered, but showed in stock on their website.

Followed up a week later via e-mail, no response. Then I recieved a 'read receipt' saying my message was deleted without being read!

Called them and they promised to ship in 1 week, but didn't. Still no update and they keep saying 'we'll ship it next week'.

Yeah, right. Stop saying you have parts in stock that you clearly do not.

Rating 2/10

"I too experienced the same type of negative comments posted about this company.......not being able to print out an order after placing it, no confirmation email sent after order, phone support constantly states "high call volume, long wait time". After I finally did get through on the phone, they offered me free return shipping for a defective part, and then turned around and charged my credit card for the way overpriced return shipping. After disputing that charge with my credit card company, Visa credited me back the shipping charge. My guess is that Visa never followed through to get it back from Encompass. I wonder how many other times Encompass escaped repaying credit card companies?

Needless to say, I would never make another purchase from this company. They represent the worst customer service I have ever dealt with, overcharge on shipping, and will lie to you over the phone.

This review was modified by lincoln1061 on August 12 2014 04:25:36 PM

Rating 2/10

"Shipping and Handling Charge on final invoice exceeded the original estimate by 450%. It is now $43.79 for shipping of $11.62 item weighting less than 100g (vs. quoted $7.95). They had calculated the S&H estimate been provided my full shipping address, hence should have quoted $43.79 upfront or at least should have provided me with an option to cancel or confirm the order stating the final S&H price. That had not been done. Encompass CSR refuses to refund the difference and does not care about BBB and ResellerRatings reviews.
Do not give this company your money.

This review was modified by domratchev on August 11 2014 09:58:21 AM

Rating 2/10

"Shipping was $7.95 but ! I never received an actual invoice only a confirmation number.

and 10 days later I saw 52$ in my bank account billed from them.

I asked them what it was and they sent me an invoice with 43$ of shipping for a 3$ speaker that is the size of a quarter.

I'm asking them for a refund of at least 40$ but I have very little cooperation from them.

Rating 2/10

"I just wanted to say thank you to people who leave reviews on pages like this! I was about to put my credit card in and thought to myself, I should just google this place. I was referred to them from Delonghi for a lost espresso machine piece. After reading this I searched through other options and found ereplacementparts.com which has awesome reviews on here! So anyone deciding, check them out and don't order from encompass!"

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