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Store InformationStore Info
Full Rating Profile
  • Emassagechair.c

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: support@emassagechair.com
    • Phone: 888.360.9996
    • Customer Support: 888.360.9996
    • Business Hours: M-Saturday 9-7pm pst, Sunday 9-5 pst
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.13/10 8.13/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

25 Customer Reviews

Rating 10/10

"Emassagechair.com was simply a pleasure to do business with. I had lots of questions and Emery was knowledgeable and friendly and applied no sales pressure. I was able to use the on-line comparison tools to view each chair's features and price comparison. I chose the Titan TP-Pro 8400. It was the best fit for our height, weight, massage needs and budget. The chair was delivered on exactly the day that was scheduled to show up. Set up was easy and the first massage met all my expectations. I have used other massage chairs ranging from $2000 to $8000. I think its important to find the chair that fits your body and your massage needs. The comparison tool and emassagechair customer support allowed just that to happen for us. "

Rating 10/10

"In spite of a couple of manufacturer-related problems, the people at eMassage Chair did a wonderful job of rectifying our issues, even allowing us to upgrade to a better model. We are very happy with our Osaki chair and the excellent service we received from Matt and Heather at eMassageChair.com. Just the other day, my wife told me she'd rather have her new massage chair than a BMW ... and that's saying a lot. "

Rating 10/10

"There are numerous online stores that sell massage chairs to choose from and I chose Emassagechair.com because when I called the service agent knew all about every chair that I was considering. He also informed me that the chair I was looking at (Os4000) was going to be a tight squeeze for my size, being 6’3 250lbs. I took his advice and ordered the OS 3D Pro Dreamer instead. I’m so happy that I called in because I would have the wrong chair. The Dreamer is a great full body massage and I am also so pleased with the 3D depth adjustment. I like the material. It has heat and foot rollers. Amazing! Thanks guys! Bob (Robert G.) "

Rating 10/10

"I had a great experience dealing with emassagechair. They have very quickly answered both emails and phone calls, and are the most knowledgeable company that I talked to. They gave me great recommendations, and helped guide me to the right choice. I've been using my massage chair for about two month now, and it has been life changing. For years I’ve had trouble sleeping through the night due to severe lower back pain, but after using a massage chair, it has allowed me to sleep comfortably through the night. I couldn't be happier with my choice to buy a massage chair, and the folks at emassagechair were amazing! It really is a breath of fresh air to see how they value their customers and really made me feel taken care of. If you’re looking for a chair, give emassagechair a call!"

Rating 10/10

"We bought an Osaka massage chair for our parents as a Christmas gift. The promptness and the friendliness of the company is absolutely amazing.

The one important thing to note is that Emassagechair uses a 3rd party to do the white glove service. They contract it out to a 3rd party in the local area. We had severe issues with ours and it took a lot longer than it should have to get the chair delivered and set up. They refused to be flexible on shipping dates and times. They even threatened to just drop off the chair on the side of the road, which is against Emassagechair's policy. In the end, when they finally delivered the chair (with Emassagechair pulling some strings for us), the people had no clue how to set up the chair. Our parents ended up "helping" them assemble their own chair. As a result, Emassagechair ended up offering us a refund on the white glove service.

Long story short, I would highly recommend Emassagechair if you are looking for a zero-gravity massage chair. If I were to do it again, I would simply opt out of the white glove service (in Colorado). Perhaps they will end up contracting a better company in the future. I can only hope so! :)

Rating 10/10

"I couldn't be more pleased with Emassagechair.com - This was a very big purchase for me, and I spent months researching different companies, reviews, massage chairs, and prices, before purchasing the Osaki Pro 3D Dreamer from Emassagechair.com. I was not really comfortable with the idea of purchasing something this 'big' online, but I was reassured by the reviews, and by the customer support this company seemed to provide. I emailed and called many times asking questions before making my final purchase. Their prices, selection and knowledge can't be beat. The chair I ended up getting was even better than what I was originally looking at, and I was able to get an upgrade due to availability on the 'cheaper' model. I had a strict budget but really got a lot of bang for my buck with lots of extras that other companies just don't offer. We love the Osaki Dreamer chair and are very pleased with Emassagechair.com Superior customer service, large selection of massage chairs, and excellent warranty and speed of delivery, it only took a week to get it once we placed the order over the phone. I never write reviews, but wanted to share this information for those of you that might be worried about making a purchase like this online. No worries, emassagechair.com really is the best and I can't say enough good things about their company and the way they do business, they really know their stuff and take care of their customers. I would also always 'call' and not just order online, because when you call there may be additional discounts available. Good luck and you can't go wrong with Emassagechair.com "

Rating 10/10

"I recently purchased an EP-MA73 and it's a great massage chair. I had narrowed my massage chair search to 3D models because I wanted the extra control of the rollers. I love a strong massage and my wife and daughter (12 years old) need a softer massage. After talking with emery at emassagechair about several different models that offered 3D technology I decided on the Panasonic MA73 chair. Basically I know about Panasonic and their high quality and emery had mentioned that his favorite 3D chairs were all Panasonic chairs. After a lot of detective work I found a local furniture store that had a few different massage chairs to try out, some of them including Panasonic. Once I got the idea of what a few massage chairs felt like, I realized why Emery had suggested Panasonic. The quality of the 3D Massage roller was second to none. I liked the MA73 more because of the softer cushioning and all black look. The hand and foot massager was much better on the ma73, and the stretching was also much better. I ended up buying the MA73 from emassagechair, because of how helpful emery was and the free shipping and no sales tax. However if I were on a tighter budget the MA70 is a great chair and worth every penny. I asked about getting the white glove delivery and he was very honest and let me know that unless it was going up a flight of stairs and if I wasn't able to move it with help, I wouldn't need it. I decided to save the money. He mentioned it's the easiest chair to put together and lighter than all the other chairs. The chair arrived just how he mentioned, it took about 8 business days. We got the chair put together and were using it 45 minutes after it arrived. My family and I absolutely love our massage chair. Its become the main focal point of our living room. 5 stars all around, amazing chair, great price, and great service. I would highly recommend this chair and emassagechair to anyone. "

Rating 10/10

"I had a very positive experience shopping with emassagechair. I had contacted a few different stores and they were the only ones who actually took the time to help me understand everything I needed to know. I was making a large purchase and didn’t want to just buy from anywhere, but they made me feel taken care and I had complete faith in everything. They actually come through on all their promises, like their price match, which a lot of other stores will give you a hassle about. not these guys, they made it easy, and painless. Everything worked out, I highly recommend them."

Rating 10/10

"Emassagechair is not the manufacturer of the products that they carry, however when I needed service on my chair they went above and beyond to be sure that I was helped. I initially did not have quick contact from the manufacturer and used emassagechiar as an ally in the matter. They were all pleasant to deal with, and having other bad experiences where "customer support" simply brushes me off and sent me to deal with the manufacturer, refusing to help me or communicate with me any further... my dealings with Emassagechair were SO refreshing! It doesn't really matter what you buy from them, you will have good people on your side. Thanks again for your exemplary customer support. I have recommended you to numerous friends and family (and a random guy at Starbucks!) - Randy, NC"

Rating 10/10

"I don't often write a review. But I was very impressed with the salesman at Emasschair. He knew the products and offered me lots of advice. He didn't try to hard sell me. I ended up buying a used chair from someone local. But I wouldn't hesitate to recommend this company. "

Rating 10/10

"Purchasing a massage chair was a serious deal for me. I did months and months of research and finally landed on the Osaki brand. I knew that I wanted a 3D chair but some of the other brands are a bit above my pay grade! Osaki seemed to be one of the only brands that offered all of the features I wanted (3d, foot rollers, heat, zero gravity) but at a price I was willing and able to pay. With no retail stores in my area to give any of the chairs a “test run” I placed a lot of trust in the hands of the guys at Emassagechair.com. They have and use the chairs so their personal experience really helped me decide and feel a little more comfortable. At the end of the day, I chose the Dreamer and installed it with my son. The chair works like a “dream”, hence the name I suppose, and we all sit in it at least once a day. We’re finding that we may need to write up a schedule though so that we all get our time in the chair! Thanks for your help, we genuinely appreciate the time that you spent helping us over the phone. "

Rating 8/10

"I purchased this chair as an additional service offered in my chiropractic office. Everyone loves the chair and is surprised how much it can do. Overall I have been impressed with the chairs features and ease of use. Only complaints I have are that the automatic leg length feature does not always work and for anyone with a 48 inch chest or bigger you can feel a little cramped at the shoulders."

Rating 10/10

"I have owned a massage chair in the past. It was an early Panasonic EP-1010 and it worked perfectly for about 13 years under quite a bit of use. When it stopped massaging back around Christmas of 2013, I needed a replacement. Given that the Panasonic served me well I put Panasonic on my short list. The biggest problem with message chairs is there are few places outside Brookstone or P.C. Richards that have units on the floor that you can test drive to see if it meets your needs. I checked out the Brookstone models but found them hideously ugly (looked like a space ship) and would never fit in my classical house. They massaged OK but it felt cheap and I didnt think it would last 13 years like the Panasonic. I tried to find a showroom for the Panasonic but none were anywhere around me.

I went on line and then found the eMassageChair.com. They had a set of instructional videos for a variety of chairs. I watched many of them and eventually settled on the EP-MA70. It looked the most like furniture and less like a space ship. The biggest gulp was not being able to test drive the chair before buying such an expensive luxury.

After going through the site and understanding the return policy, I finally broke down and contacted the eMassageChair.com folks. Turns out I spoke with the Matt who was featured on the videos on line demoing the chair. He was great to deal with. Exceptionally knowledgeable about the chair and the return policy.

Given the free white glove delivery offered as a result of a Presidents Day sale as well as a separate manufacturers incentive (reduced price even further), I ordered the chair, sight unseen and untested.

Since I had prior good luck with the old Panasonic chair, I felt it was a decent bet I would like it. It took about 2 weeks to arrive and it was perfectly delivered in a new and unopened box. The white glove team were really nice guys and they easily did final assembly and put it exactly where we wanted it. The delivery was perfect and painless.

The chair itself has exceeded my expectations and is an amazing experience. Panasonic surely got this right. My family fights me for using the chair every night. It has an amazing range of options and settings. I enjoy everyone of them, especially the heated rollers and the air bag massage on the arms and legs. The back massage is strong and deep and is easily controlled to tone it down as needed.

The eMassageChair.com folks followed up and held our hand the entire way. They were awesome. Matt even helped me find a repair place for the old EP-1010 which I am getting fixed and giving to my son who has back issues as well.

Given this is a high end buy, eMassageChair.com did a stellar job. I highly recommend them and know they are highly reputable and honest. I have only had the chair for for a month now but it is a centerpiece of our living room and it is the best used chair in the house thanks to eMassageChair.com.

Rating 10/10

"I don’t usually write reviews unless I’ve had horrible service but I am making and exception. I ordered the wrong model on the massage chair for my dad. I’m still not sure how I mixed it up but none the less, the wrong model! I thought we were going to be stuck with it or have an awful time exchanging it, and I was wrong. I called in and the support people were so easy to deal with. They got the correct chair on the way within that week and my dad is so happy. Thank you for making my mistake not so bad!"

Rating 10/10

"About a week ago I called in to order a massage chair for my wife’s birthday. I had called around and talked to some other online vendors to get their opinions on chairs. I have to say that the Emassagechair people really are experts on the topic. They explained that the chair that I was planning to order would have been a bit too intense in their opinion for my wife an recommended another chair. We got the chair today and it is perfect. Not to deep not too light and it is heaven. The wife is happy, so I am too. "

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