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"Well let me start by saying thank you to Matthew at Emassagechair for clarifying the shipping process and what was going to happen after I ordered. I really spent a ton of time choosing which chair to buy and found white glove or regular shipping a bit confusing. After speaking with him my husband and I decided that we would put the chair together on our own because we ordered the OS-4000 and it was pretty easy to install (he explained what we would have to do) and we don’t have any stairs to bring it up. We put the chair together in about an hour and we are truly pleased with our choice. We feel blessed that we were able to get such a great chair and helpful information from Matthew. Thanks again! "
"It's not easy to spend thousands of dollars on an item bought online. However, I am delighted I worked with this company. I was impressed that my credit card was not charged until the item had been shipped: the charge was merely "pending" while the order was in process. Heather was very responsive to questions, and I am delighted with everything about this purchase. I was anxious that the order showed "processing" for a week -- no tracking number, etc. But this was clearly an issue with the manufacturer's getting the info to the seller, not with emassagechair. I am impatient and was disappointed that I could not instantly reach Heather regarding this or that. But she invariably got back to me within an hour or two. I would have no hesitation using this firm again, and I recommend them."
"My company ordered massage chairs for our office from emassagechair and the chairs are great and so was their assistance. We did not have much product knowledge on the massage chairs and after speaking to Heather she informed us that some chairs can be used in commercial locations and with some the warranty is voided. She also set us up with commercial pricing. If you are ordering for a business, call them. We really appreciated their product knowledge and support. "
"Big thanks to the customer service at emassagechair.com. I'm a disable veteran and they helped me out tremendously to find a chair to fit my needs. Very happy with the chair, and all the money I'm saving on massage visits."
" I would like to thanks James for his awesome product and sales knowledge. As a result of the time he spent with me explaining all my options with regards to all the chairs I was interested in the market, I was able to make a decision on which hopefully is the best fit and buy from emassagechair.com. James was a pleasure to deal I am glad I chose to call and buy from emassagechair.com"
"I bought a cozzia massage chair from emassagechair and the experience was great. they know a lot about the cozzia chairs and helped point me in the best direction for what I was looking for. I had a chance to try the chair I wanted in a local store and I was amazed by how much more the customer service person I spoke with knew about the chair, actually more than the people who worked in the store where I tried the chair! thanks for the help, shipping was fast and set up was easy."
"I bought an infinity it-8500 massage chair from emassagechair. I was a little nervous because I never had a chance to try the chair. I spoke with their customer service who was very helpful in letting me know the differences between each chair and helped me choose a chair that I would love. Super happy with the chair and the service."
"This is an excellent company. The product was a large purchase for me, something special for someone I love. Mathew and staff made the process easy. The entire purchase went well and she is very, very happy. So am I."
"I've had a Panasonic massage chair for the last 10 years so I wanted to upgrade. They had everything I needed and their staff was very pleasant. I purchased an Omega Premiere chair and so far I'm very happy with it. It's very strong like my panasonic massage chair which was important to me and it has noticeable quality compared to some of the other chairs I've tried. "
"I was very happy with my overall purchase. I had researched massage chairs for a long time and their website was very informative. I had called them many times before I made a decision and each time their customer service reps where very nice and knowledgeble. I had called other stores, but no one was able to give a better comparison of the massage chairs I was looking at. This was very impressive. I was also very hesitant with ordering such a high priced product online, and they made me feel really comfortable. I ended up going with the Infinity IT-8200 and couldn’t be happier. The product is as described and the beige color looks much better in person. "
"My doctor suggested I buy a massage chair for my arthritis. So far my massage chair has helped a lot. I use it in the morning and at night and I've noticed I have more energy since I'm not so rundown by the constant pain. I told my doctor his recommendation worked, he's happy, and I'm happy that I'll be saving money from less visits. The delivery was also very fast and the people at emassagechair.com were more than helpful in answering my questions. "
"I've been needing a massage chair for years because of a chronic lower back pain that at times, can be unbearable. I shopped around a bit, and found a ton of information at emassagechair. They were very good at helping me understand all the differences and benefits (so many chairs to choose from!) of the massage chairs. The shipping and delivery was great. Now after using my new massage chair for the last week, I can already say it's a life saver. Why didn't I buy it sooner! Anyways I'm glad I purchased from emassagechair. They were very helpful and made me feel taken care of. "
"I started looking at massage chairs last year. I spoke with James at Emassagechair back in January and he was very helpful. I ended up not being able to buy a chair right away and I also wanted to try as many as I could. I called him a few times later and he remembered me everytime! I tried some chairs and ended up going with his recommendation. I couldn't be more happy. My whole family loves it and I'm really happy with all the help I got. Thanks again James. "
"I wanted to buy a chair for my dad as a birthday gift and they really helped me pick a chair right for him. I had a ton of questions about a lot of different chairs and they answered everything. I'm glad they recommended a chair with foot massage, it feels amazing and my dad loves it. He's really happy and I get to use it so thats a plus. It took me a while to decide but they were very helpful along the way. They have great customer service and my massage chair arrived faster than expected!"
"I ordered a chair that I ended up finding uncomfortable and I was quite worried about the hassle of sending it back and how much I would be charged for restocking and shipping. In reality the experience was much better than I could have hoped. they kept in touch and made all the arrangements for shipping and even shopped for the best price. They also offered to help with the shipping cost which was not part of there return agreement and they charged a lower restocking fee than called for by the agreement that I consented to when I ordered the chair. I would say that they went out of their way to exceed my expectations. This is especially true since there was nothing wrong with the chair and it did exactly what it was supposed to do but was just not a good fit for me personally."
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