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"Order two 1G DDR DIMMS computer memory. One was bad immediately upon arrival. Tried for several days to call customer service and all I got was an answering machine. Sent an email to their tech support and did receive a email back with a return authorization form. Filled out form and sent bad memory back. It has been over 2 weeks since returning the first DIMM. Meanwhile, the other DIMM has failed as well. Purchased memory from Best Buy and the system has been working fine for over a week. I will probably contest the charge against my credit card if I don't hear from these bozos. "