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"They violate their own policies and have revoltingly bad customer service. Also, no tracking information provided. Policy stated that the credit card would not be charged until the order was shipped. My card was charged two days before it was shipped. Also, took 4 business days from ordering until they began processing the order. I had to write to them twice over two days just to get a response from their customer service. They completely ignored my direct questions for three responses. Won't be using them again."
"I placed on order with this company, and they sent me someone else's order, while they sent my order to the other person.I called yesterday about this, and the woman there said she would email me a UPS shipping label to cross ship the package directly with the other customer.Well, it's been 24 hrs, and I have not received any shipping labels. So I tried calling their main customer service numbers today, 732-381-8020 and 732-381-8777, and all I am getting are fax machine squeals! On their only customer service numbers!My advice is Caveat Emptor. They may seem cheaper than others, but you are taking a huge risk by ordering from these amateurs. Even if they happen to be a small company, that is no excuse for such poor customer service. "
"This is a HORRIBLE company. Buying from them is fine, as long as the item works when you receive it. If the item is defective or malfunctioning in some way, you have lost your money. I ordered a multimeter from them. They took my money immediately, of course, and then it took forever for the item to arrive. But, it did eventually get here. It did not work, so I went through their paperwork process, of getting some number, and then returning the item to them. This took a long while, but eventually they emailed me telling me the item was tampered with, and will ship it back to me with no refund! I was appalled! Of course I did not tamper with it. That would be foolish, voiding the warranty. No brainer. Yet they had the gall to accuse me of this. Of course, when I received the item, it went immediately in the trash can! So, I lost the price of the item, shipping, and return shipping!! DO NOT DEAL WITH THESE PEOPLE!! YOU WILL BE SORRY!! They will take your money!"
"I had a less than favorable experience recently. This was my first time ordering and I am unlikely to ever order again. I ran across the website while looking for supplies and the prices looked great. I placed my order, got a confirmation and 1.5 weeks later nothing was here and no shipment notification had been sent.So I send an e-mail asking if I could get an update on the order...absolutely no response after 2 more days. I end up receiving the shipment the next day so I am happy and let it go. I open the box and one of the things I ordered was missing. So I give them a call, got sent to voicemail and left a message. I also sent them an e-mail for good measure.Another day goes by with no response so I have to call and leave another message with the company. I finally get a call back saying it was out of stock and it will be shipped the next day. No apology whats-so-ever from the person I spoke to about not responding to me or telling me the part was out of stock.The trend from the rest of the reviews I have read of this business seems to be that they fail to notify customers of out of stock items and customer service is horrible...which is the same exact problem I had. I wouldn't recommend shopping here."
"They offer good customer service and have parts that you need for your projects. They are organized and use static control for shipment of semi conductors. "
"Nothing but good experiences with this company!I had previously checked here and found a couple negative reviews that didn't seem to carry much weight, so I placed a small order to test, and since it went well have made 2 more since. No problems!I like their website; even though it is not real flashy (like the one at Tequipment), I find it very easy to navigate and find what I want. I have also purchased from Tequipment, but found their site irritating because they have more levels to wade through and many products end up being discontinued when you get down to them.One thing to note is that Electronix Express does not automatically send an email with tracking info - you have to request that. When I did, I got the info. But then you have the same drawback at Tequipment, so where else are you going to shop? All my orders have been filled and shipped within 3 days. If you need next day shipping and shipping notifications, you WILL be disappointed, but I don't know of another vendor in this category with the selection and prices that does that.They have their own brand (RSR) analog/digital trainer product (PAD-234), similar to what Elenco offers, and they make it available as a kit. I am happy to say that the instructions were easy to follow and I was able to assemble it and it worked the first time with no problems at all!"
"Ordering from Electronix Express was a breeze and I was able to pay with Paypal for added piece of mind. Immediately after placing my order online, I received an automated response that my order was received. The order shipped two business days later in perfect condition and was very professionally packed. I would recommend Electronix Express to anyone with only one caution. Email or call ahead to make sure they have stock on your items before you order, since their website has no indication of this."
"I ordered twice from this supplier. Once during the summer 2007 when timing wasn't an issue, and once in October, when I wanted the item in a week. I am located half an hour from them, in central NJ, so that shouldn't be an issue.The problem is that they don't give a &*^% about customers, I don't know how they survive in the business with this attitude of completely ignoring orders for weeks. I called after 8 days for them to tell me that they don't have it in stock when that should have happened after ordering, or better yet, should have been shown on the website. During my summer 07 order, they took weeks to deliver and a lot of pleading and begging over the phone, but in that case I was lucky to order months ahead, so it didn't feel as bad. Still, these are not the guys that will help me reduce my carbon footprint - I will order from California if it comes within the week. All in all, it is the wrong attitude to let people wait with money in hand, as if nobody else sells what they sell. AVOID!"
"I had two significant problems with my order to Electronix Express. The most annoying one was that they just left out things that weren't in stock. There was no indication when I ordered that some of the items weren't available, and they were listed with no comment in the order confirmation email. But they weren't in the box and no explanation was given as to why.I've ordered a lot of stuff online and this is the first place I've come across that doesn't give you a chance to change or cancel your order if things you want aren't in stock. To be fair, It was just little stuff, and some of it was on clearance. The thing is, though, those were the things I really wanted and was paying $8 to have shipped. Here's what their customer service had to say when I complained about this:"The missing items on your order are cancelled out due to their non availability. The order is deemed to be shipped complete and closed."The other problem I had was that, for a place called "Express," they're awfully slow. My order didn't ship until a week after I put it in. In fact, I don't think it was a coincidence that it shipped the day after I sent them an email wondering where my stuff was.Seems like a pretty poor way to run a business--I recommend you steer clear of them."
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