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posted May-23-2009 “We felt the need to reply to this review. We do not offer free shipping and never have, nor do we advertise it. This customer saw the FreeShipping.com offer on our site which is a paid membership to a rebate club, fully explained by clicking on their advertisement. We received the BBB complaint and decided to make the customer happy by refunding the shipping. We then asked the customer to please reconsider this rating, and they did so by amending their written rating and leaving the low score. We feel this is very unfair of this cusstomer. We did nothing wrong here, but tried to make the customer happy anyway.”
posted Mar-26-2009 “We apologize for these issues, however if you think about it, ordering a $500 Tivo Digital Video Recorder and allowing Fedex to just leave it at your front door without a signature is not a smart move. We require signature on items over a certain value. We do allow you to have items shipped to a different address, and most of our customers would have an item like this shipped to their place of employment or somewhere that does not require the carrier to leave it out for anyone to pick up and walk off with it.
The PayPal issue you describe in your complaint is not our issue. You were pushed back to the shopping cart because PayPal rejected your order. )Could be a problem with your information on file at PayPal, i.e. card possibly needs updating.)
Rather than slam us like this, a simple telephone call to us could have corrected your delivery issue in about 5 minutes. Our phone number is posted more clearly on our site than most.
We have great ratings. We work very hard to keep our customers safe while still giving them the care and service they deserve for the lowest price possible.”
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posted Mar-26-2009 
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![Share](javascript:share_rating({"review_body":"The good - item arrived in good shape, was shipped quickly and was well packaged and was cheaper than any other place I could find.<br>(The following reflects my experience only and may not apply to anyone else):<br>The bad - shipment required signature in person! This means that someone has to be at the ship-to address to sign for it. When the delivery-attempt notice was left on my door I called FedEx and was told that there was no way to choose a time of delivey or to divert the package to a different address such as neighbor or work, which leaves only 2 options: take a day off from work and wait for FedEx to arrive or go to the regional FedEx distribution center to pick it up in person. Nice choice - lose a day\u0027s work or drive 42 miles (during rush hour) out of your way. A big hassle either way.<br>It\u0027s nice to know that delivery will be safe, but sometimes too much safety is unnecessary and compromises convenience and efficiency. It would have been nicer to be able to choose delivery method during check-out.<br>If you can be present at time of delivery, well and fine, but I think that next time I look for a similar item, I\u0027ll pay a little extra at a place such as Amazon, and have the item waiting for me at home ...<br>Trying to pay for my purchase with PayPal was also problematic. I tried several times, but each time I was directed to my PayPal account and clicked the payment button I was re-directed back to the shopping cart. I finally gave up and paid with a credit card. Why put a PayPal option if it can\u0027t be used?","link":"http:\/\/www.resellerratings.com\/store\/Electronics_Showplace\/comment\/453197#comment453197","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Electronics_Showplace.jpg","store_name":"Electronics Showplace","username":"terrarean","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"There was some confusion concerning where to ship my purchase since I just moved to another state and my billing and shipping address are different. I received a call the day after I\u0027d made the purchase online. I wasn\u0027t home at the time so I sent them an email asking them to call me back. Within 10 minutes after sending the email I got a call back. The man on the phone resolved things quickly and was very nice and helpful. My order arrived quickly and this site had the best price I could find on the washer I wanted (shipping and handling on other sites were insane!). Thanks for the excellent service! I see why this site had so many positive reviews!","link":"http:\/\/www.resellerratings.com\/store\/Electronics_Showplace\/comment\/560471#comment560471","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Electronics_Showplace.jpg","store_name":"Electronics Showplace","username":"JenandTim","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent (maybe even a little excessive) packaging, and extremely fast shipping. Great price, too. Good experience, thanks.","link":"http:\/\/www.resellerratings.com\/store\/Electronics_Showplace\/comment\/567907#comment567907","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Electronics_Showplace.jpg","store_name":"Electronics Showplace","username":"ephesus64","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"quick response right after order being placed!brand new condition as promised!i\u0027m glad that i found you guy! thanks!will be back for sure <br><br><br><br><br><br><br><br><br><br> ","link":"http:\/\/www.resellerratings.com\/store\/Electronics_Showplace\/comment\/573862#comment573862","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Electronics_Showplace.jpg","store_name":"Electronics Showplace","username":"thanhhong","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great Deal. Very fast shipping. A pleasure doing business with this company.","link":"http:\/\/www.resellerratings.com\/store\/Electronics_Showplace\/comment\/581080#comment581080","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Electronics_Showplace.jpg","store_name":"Electronics Showplace","username":"shackit","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast, safe shipping. Correct items arrived as ordered. Great online store.","link":"http:\/\/www.resellerratings.com\/store\/Electronics_Showplace\/comment\/596418#comment596418","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Electronics_Showplace.jpg","store_name":"Electronics Showplace","username":"drnack","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Item was received on time and works as advertised. I would order from ElectronicsShowplace.com, again, and would recommend it to others.","link":"http:\/\/www.resellerratings.com\/store\/Electronics_Showplace\/comment\/646239#comment646239","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Electronics_Showplace.jpg","store_name":"Electronics Showplace","username":"lrsherwood","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received the mini refrigerator in just a few days. I was impressed with the responce to my order and delivery time.","link":"http:\/\/www.resellerratings.com\/store\/Electronics_Showplace\/comment\/697689#comment697689","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Electronics_Showplace.jpg","store_name":"Electronics Showplace","username":"prmis","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received Laptop within a week of ordering. Was Happy with the exceptional level of service provided first in the call back response(within a few mins of order). and the product arrival on my doorstep.","link":"http:\/\/www.resellerratings.com\/store\/Electronics_Showplace\/comment\/776272#comment776272","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Electronics_Showplace.jpg","store_name":"Electronics Showplace","username":"Seattle-ite","rating":"5"}, "single");){kind=link}
"Fradulent "free shipping".
I purchased a product that was listed on various shopping sites as having free shipping. After ordering the product, I noticed that a $11.60 shipping charge has been added. The confirmation email had a link to freeshipping.com and indicated that I could receive a rebate of up to $15 by following the link. After following the link and signing up with freeshipping.com - which was a very difficult process and required entering a credit card number - I was told that if I mailed (i.e., USPS) various documentation to freeshipping.com, they would consider giving me a rebate of up to $10.00. I immediately canceled my membership to freeshipping.com, and contacted ElectronicsShowplace.com asking them to resolve the situation. They responded with an email that said I was at fault for not understanding their definition of "free shipping".
Update: After I complained to the BBB, ElectroincsShowplace refunded the $11.60. I am a disappointed about having to go through so much trouble to get this resolved, but in the end, I got my product in a timely fashion, and was charged what I considered to be the correct price.
"