1/5

posted Apr-08-2013

"Terrible!! I purchased a Toshiba tablet from Electrobrands. The next day I received a shipping confirmation with an expected delivery date. A few days later, I was contacted by Stanley and was told that my item never shipped and their company was out of stock...eventhough they still had their Amazon listed up saying 8 tablets were in stock. I was told they would be getting shipments in on certain dates, and they never received the shipments. I was ;promisedthe item would be in my possession by the 25th...empty promises. I was given the runaround more times that I can count. Terry threw in $30 back and a 5 yr warranty. I was also told by the company my credit card would not be charged until the tablet shipped. However, they charged me on the date of purchase for an item they didn't even have. Finally, I received the item more than 3 weeks after the purchase date. However, there was a hole cut out of the instruction manual, unable to register the tablet with Toshiba, and the warranty number was invalid. They assured me the tablet was brand new and never sold and then returned. I contacted Electrobands and was highly offended by their rude response saying they were tired of dealing with me, and no longer wanted to correspond with me. I was appalled by the way they spoke to me when all I did was attempt to inquire about the problems I was having. Very unorganized and unprofessional. I would never do repeat business with Electrobrands. "

This review was modified by Mountaingirl00 on April 08 2013 09:34:47 PM

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1/5

posted Feb-19-2013

"What a horrible company! I ordered a camera through Amazon and it was shipped by Electrobrands. When we could not use the delete feature within a month of purchase, we sent it to Nikon, assuming that it was under warranty. We were informed by Nikon that it was a refurbished camera. When we contacted Electrobrands we were told that according to their records the camera was NEW. When we senr them the statement from Nikon, they told us that that they never sold that camera of course we had the paperwork to back up our claim. To make the story short, we had to contact the upper management of Amazon to resolve this problem and we did get a refund. Electrobrands sent us an e mail implying that we bought a used camera somewhere else and were trying to get money from them and only because of the pressure put on them by Amazon that they were refunding the money.!!! What a nerve!!!

Never buy from Electrobrands."

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1/5

posted Feb-10-2013

"Nikon Coolpix S8000 Camera
I purchased the above camera in December 2011 from Electrobrands. We used the camera just 3 times before the camera screen started bleeding. I notified Electrobrands in June 2012 to ask for a replacement camera. They notified me that it had been too long and that I should use the Sony warranty that came with the camera. I sent the camera to Sony and several seeks later they advised me that since the camera was a refurbished item, they would be unable to fix the camera under the warranty. Since I specifically purchased a new camera from Electrobrands and was obviously sold a refurbished camera, I again contacted Electrobrands and asked for a refund. They stated that would not issue a refund because it had been too long. By now of course we are reaching August 2012. Since I had an extended warranty I sent the camera to, Safco Service since the warranty came with the camera. After several emails to Safco I was given instructions to send the camera to them for repair.

After waiting about 2 months I contacted them and they advised me that they could not fix it themselves and sent it out for repair. Now another month goes by and I get a replacement camera from some company in Miami, FL. Of course, it;s a different camera than the one I sent to them AND it has a totally different problem; the lens cap does not stay open.

So again, I contacted Safco and sent the 2nd damaged camera back to them for servcie. After waiting a couple of more months and several emails, I asked whether I would have the camera back by Christmas; of course, that did not happen. Finally after several more threatening emails to take them to court, they finally sent yet another camera to me; minus a battery; so I couldn't even start the camera....more emails and I finally got a battery and guess what?...the camera will not charge the battery! So I buy a battery charger and charge the battery. Not the battery works and the camera starts! amazing!...well not so much...

I can run the camera, but the reason the battery did not charge is that the port in the camera is damaged, so not only does the camera not charge, I can't use the cable to pull the pictures off of the camera! This makes the camera just about worthless!

So now it's early February 2013 and I have been able to use my camera a total of 3 times since December 2011.

DO NOT BUY FROM ELECTROBRANDS OR HAVE CAMERA SERVICED BY SAFCO SERVICE. BOTH ARE RIP OFF ARTISTS!"

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1/5

posted Aug-28-2012

"Complete scam artists. I purchased a gift that was supposed to ship within 2 business days. It never came in. They charged my credit card immediately. After 3 weeks, I sent an email with the order number and all pertinent information to inquire about the whereabouts of my order. They told me I had to call them. I called. They gave me the run around for several days and at first lied about the transaction saying that my card was declined. Funny that it was supposedly declined when the transaction was made through PayPal and the funds were withdrawn the same day I placed the order. I asked for a refund. It never happened. I had to open a dispute with PayPal and go through Buy.com. They were able to get my refund for me within a business day. These guys are losers."

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1/5

posted Jan-25-2012

"I got a camera from ElectroBrands and a 5-year warranty from Safco Service. My camera was broken. I got no response claiming at Safeco Service web site. I sent them email and was told their web site was not working. There was no response for all my follow-up emails. Later, I found out that actually Safco Service is ElectroBrands. From previous reviews, I think they have been running such a scam for a long time. Is there any way we can stop them to keep doing this?"

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1/5

posted Jan-05-2012

"do not buy from Electro brands!.
i bought a *new canon powershot through amazon. they shipped me a refurbished camera for the price of a new camera!!!.

i called to complain, and they offered to send me a check for the price difference and a 5 year warranty. great. fine. thanks.

11 months later...
my camera lens goes to shit. (while im in the middle of Patagonia, mind you!!) so i send it back as soon as i return from my trip. customer service was fine, whatever for instructions for me to send it back. 4 weeks later, no response. i then email to "check in," and FOUR days later i get an email back to say they had to send it to Canon because they did not have a part!

thanks. would have like to have known.

yet another 4 weeks later i have no response. so i call to ask about the status.. and all they tell me is that they have not herd from Canon. I ask if i can call Canon to get an update, and when did they send it to Canon?. She tells me she will call them today or tomorrow, and I should call her back tomorrow!! and that it is not in my records when they sent my camera to Canon!!

good lord! what does it take to be a little organized??

moral; almost 2 months after my camera was sent in for warranty, i still do not have it. and i get it, sometimes it takes a bit. but unless i made a phone call/email, i could have been forgotten about for all i know."

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1/5

posted Nov-22-2011

"Electrobrands is a horrible company ,I boght a canon camera on their website and never received and after calling several time ,they told me that unfortunatley they do not have the product in stock.NEVER BUY ANYTHING FROM THEM,That is my experience and my suggestions to all the customers out there."

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1/5

posted Aug-01-2011

"HORRIBLE. I recieved the same lying phone call as listed on the other reviews. When I asked when it was shipped, they gave me a date, when I never recieved it and called again, they told me they didn't know when it shipped. When I told them to cancel the order he said "all applicable fees will apply". I asked him what they were and why I was getting different answers than I had gotten the previous week and he hung up on me."

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1/5

posted Jun-05-2011

"STAY AWAY! I made the mistake of placing an order via their Web site. Received a phone call from "Stanley" the next day, and then the upselling and serial lying began. These people are crooks and phonies of the worst sort; and I can see from others' experiences recounted here that it is no mistake or coincidence, but a carefully worked out strategy of deliberate ripoff.

The ordered merchandise still hasn't arrived (they falsely claimed it had been shipped over a week ago and would definitely be here last week), so I e-mailed a cancellation to them.

Their response was an e-mail lying about what I had been told -- twice -- by them about delivery and claiming that I would only be able to return the stuff if I paid a restocking fee. I won't; if it does show up it will go right back to them unopened.

Meanwhile, I have warned my credit card company (they put through the charge as soon as the order was placed), which has a good track record of protecting its cardholders. I hope to clear up the mess I find my self in -- but an ounce of prevention is the thing. DO NOT DO ANY BUSINESS WITH ELECTRO BRANDS under any circumstances or you will have cause for big regrets."

This review was modified by EnDash on June 05 2011 11:29:15 AM

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1/5

posted Jun-03-2011

"I wish I had seen these reviews prior to ordering my camera. I ordered it on May 27th and I received a call from "Stanly" on May 30th (Memorial Day) to verify CC and shipping address. He told me my order would be shipped out the next day (Tuesday May 31st). I even paid for upgraded shipping so that I would have it for our event tomorrow (June 4th). They took the money out of my account on Tuesday May 31st but the website kept saying "in processing". As of today June 3rd it is still "in processing", I NEVER received an email or call from them saying there was a delay. I called them (the 800 number on their website)this morning at 10:15 am and received a recording saying "you have reached us outside of our normal business hours, please try again M-Th 10:00 - 5:00 pm est and Fri 10:00 am -3:00 pm est. I kept calling and kept getting the same recording. Finally I called the phone number that "Stanly" called from and got someone (10:45 am) and the voice is the same as "Stanly" but guy said his name was "David". He said my order shipped out yesterday (6/2/2011) because there has been a lot of fraud over the internet and I should be receiving my order the end of next week. I paid for expediated shipping. STAY AWAY FROM THIS COMPANY."

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1/5

posted Apr-04-2011

"What a scam. Agent called under guise of confirming CC info then tried to add extended warranty by slight of hand. I did not bite and he got rude. They cancelled my order 2 days later."

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1/5

posted Apr-02-2011

"Scam artist I can not believe a company that has so many complaints is still operating in New York. They should have been shut down along time ago. Please report this compamy to the Better Business Bureau and the Attorney General if your were RPed off like I was."

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1/5

posted Mar-08-2011

"They promise satsfaction guaranteed, what they mean is customer rip-off guaranteed. They lied to me regarding an unused return that there would be no charge for restocking since shipment was delayed by them and the camera didn't arrive until after Christmas. Guess what restocking charge of 20% on $150.00 lost. DONOT do business with them!!!"

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1/5

posted Feb-26-2011

"I recently bought a DSLR from Electrobrands. They seem okay at first. But as I read more and more reviews, it seems I was taken. I was only hoping to get my camera and still not be ripped off out of $500.00. There is only one guy there, it's a one man operation from "somewhere" in NY. He processes your money really fast I think to order older orders that are on hold. Some of those orders are weeks behind. When he called back to UPSELL my order for accessories such as batteries and other stuff, I simply said yes just to have him stop hounding me. I bought another long life battery which I found elsewhere for only $15.00 but he sold me one for $55.00. He promised that he would upgrade my order for free to expedite delivery. That was 4 weeks ago. It is just now finally leaving the "warehouse" which is actually only another company in which he orders the product from. You get a completely different order status from another different company. This is no different than you and I robbing Peter to pay Paul. I would caution anyone who is looking to buy from Electrobrands. The reviews on all the sites are from the same group of people. You will clearly see a distinct difference in reviews. There will be only two groups: 5 stars and 1 stars. 5 stars are his people, himself and other characters he is registering to make positive reviews, while the 1 stars are actually real customers like you and me. I would not buy again. They lure you in with cheap prices only to upsell your order so it's just easier to buy from Amazon trusted vendor who you know will give you proper service."

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posted Feb-07-2011

"Beware. DO NOT buy from these people. I believe they have cheated me on everything they did and said. See other reviews. In addition to all the things listed (reburished camera sold as new; battery pack listed on invoice as lithium ion and actual batteries that came in package were nickel metal hydride; ones they sent would not take full charge; salesman said that if I bought their warranty I could take the camera to any large electronics store if it needed repair-FALSE. I wonder if the warranty they sold me sold is any good. I got authorization for return and I sent the batteries and charger back on 10/20/10 and they received them on 10/22/10 and so far haven't received any credit."

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