Ordered a Samsung BDP-1600 so I could watch Netflix on my bigscreen tv, rec'd email from EZ to confirm purchase, so called them & specifically asked if this was new or refurbished; was told over and over it's "new." That they buy goods from out of business companies like Circuit City & altho items are repackaged, they're new. Rec'd my receiver, box marked REFURBISHED as is the back of the player. Could not connect to Netflix to activate receiver even tho I'm a subscriber since '04. Called Samsung, Netflix & my ISP & all agreed the receiver was faulty. It did download the firmware updates, but when trying to connect to Netflix, it couldn't get a gateway ping! So figured I'd watch a blu ray movie. Pushed remote to open bay & it opens & closes randomly now when the power is on. When I turn it off & close the bay door, it's misaligned & won't close all the way back into the drive! I called EZ, spoke to their cust svc rep, told him I'd like a refund so he referred me to the warehouse mgr. After much yelling & screaming over the phone (the mgr) he told me I could send it back for a full refund & that's all I wanted in the beginning. He was very pushy & rude & kept insisting that I'd be better off just accepting an exchange, I said no I don't know how many times. He told me that I'd have to pay for shipping, to & from me & also a restock fee; each $16 so I said no prob. After the arguement, the mgr said he's pay the damn shipping & that since they're such bad people he'd rather not have me as a customer. Totally rude & the worst customer svc I've ever experienced. I'll never buy from this store, nor will I ever recommend it. Buy beware, once they have your money it's hard to get it back. I'm still waiting for the RTA to come in the mail.
UPDATE: Louis has been very helpful in sending me the return ship label for FedEx & sent the receiver back. My refund was posted 11/17/09 so all's well. He bent over backward to help me resolve this issue & I thank him.
This review was modified by its author, wtxgringo, on
11/18/09 4:51 AM.