I can't speak for those who have bad experiences with ElectroZone in the past, but here is my experience.
I found ElectroZone from the search result for Sony HDR-XR520V on Amazon.com, as a NOT authorized Amazon's seller, so I decided to check them out among with other sellers who have price $200-300 less than Amazon's price. I called few of the sellers on the list. As it turned out, they have a bail-and-switch scheme. One even told me that $939.00 advertised price is not available, but they do have a HDR-XR501V package with tripod, battery, etc for over $1300. I was not interested the package because I know they will send me a whole bunch of generic brand junks which may cost them couple of dollars and they don't work. Also some of the sellers' policies are terrible (Don't forget to read the policy before you buy from the seller).
I talked to ElectroZone and they told me their camera is not a "GREY" market product with USA warranty and currently have 12 items in stock. Also their policy have a lot of common sense and genuine. For example, "if the product is defective, we will replace" (Not sure if they will honor that but... I am not going to find out).
Anyway, I decided to make a purchase from ElectroZone. The acknowledgement email instructed me to call them back so I called the next day. The customer representative (I think it was Jeff, nice and courteous) tried to sale me some battery but I told him I am not interested in anything that is not Sony. I promised to check out their website, so he left me alone. He assured me that the camera is not a GREY market product and it comes with USA warranty brand new from the box.
I placed my order on October 13th and had not heard anything since so I called back on the 15th. I believe I was talking to Louis. He said the camera already shipped out either on the 14th evening or morning of 15th and it takes 7-10 business day without tracking number since I choose free shipping without tracking.
Then I ran into this website and was reading all this negative reviews (I don't usually read positive ones since they may not be genuine) and became worry that ElectroZone might be another scam artist as what you have read. So I called back the next 16th to talk to Jeff. He said if I call back on Monday the 19th, he will provide me the track number.
By Monday, I checked my status on the website and it shown it was shipped on the 16th with tracking number. Looking at the tracking number it was "INITIATED" but FexEd had not received the package. Finally, FexEd picked up somewhere in Saline, Michigan while ElectroZone location is in Vegas, Nevada. That is strange, but I guess maybe they have their warehouse in Michigan.
After waiting for 5 days (actually shipped date was 19th not 15th or 16th), on 23rd the FexEd knocked on my door at 9 a.m. And WOW... I was so nervous to open the box because I am afraid that I may find a USED GREY market product and then have to go to whole ordeal to return it. Surprisingly, the box is a Sony genuine box with its official white seal. The camera is brand new, not used or reburished based on my observation. I also located the serial number to be sure it is genuine.
At this point, I am very happy with my purchase since I saved over $300 from Amazon's price. I recommend ElectroZone and would buy from them again.
For those of you, if you don't mind the worry as to what you are going to get from small companies like Electrozone, buy it from them. Otherwise stick with Amazon.com since they are reputable and responsible for their products and their authorized sellers. Don't buy anything from companies in Jersey area. I heard they are worse!!!!
This review was modified by its author, bbjohn, on
10/24/09 12:25 PM.
