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"I purchased a pillow (it costs $84.99) and instead of qualifying for free shipping on purchase of $35+, I was quoted $46.99 for shipping. I paid for the shipping cost since I thought the pillow must be huge and the extra shipping cost is for oversize package. the package arrived and it's a normal size 20 x 10 x 5 and the shipping label shows it costs $8.05 to ship that package (I ship packages regularly on ebay and only those with the combined length and girth exceed 108" are subjected to oversized charged. ). Upon contacting customer service regarding the over priced shipping cost, I was told it was designed like that and there is nothing they can do. I have been their customer since 2008 and this issue definitely stopping me from coming back. "
"I purchased the Form 2 for $116 from EdenFantasys at the beginning of September, and did experience the infamous ‘glitch’ that so many reviewers have mentioned. Still, I was satisfied with my purchase until the end of November when the item suddenly ‘glitched’ consistently, rendering it useless. I contacted EdenFantasys expecting to have no problem in exchanging the defective item, only to be told the company stands behind its products for a maximum of 60 days (I had my item for less than 90 days) and that I should contact the manufacturer. The manufacturer’s website offers a 3 year warranty on their vibrators WHEN PURCHASED THROUGH THEIR WEBSITE, which can be done for $145. Through EdenFantasys I paid approximately $10 per item use. At the same usage rate, I could have paid less than $1 per use through JimmyJane. Even after extensive communication with EdenFantasys and even sending them a copy of this review with the assurance that I would be posting it extensively, the company still refused to exchange my item and accused me of 'bullying.' I can only wonder if this company depends on first-time buyers and limited warrantees because their merchandise is substandard quality. If you are spending any ‘respectable’ amount of money on a new purchase, do NOT purchase the item through EdenFantasys! (Incidentally, I was supposed to have received 3 free items with my purchase, but only received 2. One item was 'cancelled' because they were out of stock. Beware of their gimmicks!)"
"I had ordered from here previously, and was satisfied. I went to order again with their Labor Day Sale promotion and after putting together a dream order of over $150, qualifying for 'free gifts' worth $5 and $15 respectively, and found they wouldn't ship to me via anything but USPS, despite the 'free' UPS shipping for orders over a certain amount. In fact, I couldn't even pay for UPS 2 Day shipping, being only given the option of USPS. My post office is a 12 mile, round trip, and as I suffer from a disability, it's more than just an inconvenience to go to it.I was informed there was nothing they could do about this, as it were in their system that way. (A check of the UPS site says that for the 'Domestic Rural' that I'm apparently classified as, there's all of $3 surcharge. Also, UPS delivers to me happily from Amazon Prime).To say I was disappointed would be a grave understatement, especially with the $130+ 'savings' in my cart. EdenFantasys itself really has a nicely arranged website, with valuable product reviews/opinions by buyers. My customer service ticket was responded to promptly and politely, if not very helpfully.I was satisfied with my first order from them. I'm saddened that they're unable to override their system and manually ship as I'd of liked to have ordered from them again."
"Probably my favorite adult oriented store. Their web site is EXTREMELY informative and their customer service is first rate. I've placed many orders with them and they always ship fast. The only negative is that their prices are sometimes slightly higher than their competitors (but they do offer a lot of sales and promotions, so sometimes they have the best price). Another cool thing is that they have a "community" forum with lots of information about products (and lots of ideas about many things...)"
"EdenFantasys is an excellent company.I enjoy the lingerie,massage oils,books and the toys Save 15% off your entire order with ongoing coupon code DKE or DW4No minimum purchase required and unlimited usage.Plus make a purchase and submit a review to be eligible for free adult toys. I highly recommend EdenFantasys for all of your adult toy pleasures!"
"I was satisfied with my purchase experience with Edenfantasys.com. Good service, just great product selection and very competitive pricing. I'm very pleased and would recommend ordering from Edenfantasys"
"That was totally fun ordering from this store and couldn't wait till I received my order, however the price is a matter which is very high and not competing with other online sex stores."
"EdenFantasys is a top rated company. There is a huge selection of items & very competitive prices. My order was shipped the very next day and I received it in two, even with the free shipping. Spend $59 and get free shipping! The shipment and billing was very discreet which is crucial for me.Best of all, I entered code A5F at checkout to save an additional 15%! This code is good until December 31, 2010. I highly recommend EdenFantasys for all of your adult toy pleasures!"
"Very professional, discreet, and I got exactly what I ordered, in perfect condition.Very good at communication re: filling and shipping the order.I will definitely do business with them again... and frankly, already have."
"I am very happy with my purchase from edenfantasys.com I placed my order on 11/21/06 it shipped out on 11/22/06 and was received on 11/25/06. I was not expecting my order to arrive that quickly since it was a holiday week. the products are exactly as described and I will definitely order from them again."
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