1/5

posted Dec-08-2012

"Before you buy anything from ebyte.com be aware that they lack customer service and will lie to you and the credit card company when you dispute a charge. I ordered a cisco DPC3825 cable modem/router from them on 8/25/2012 and had to call them to refund the shipping charge ($10.69)since they where advertising free shipping the lady indicated that they knew a problem existed but hadn't resolved it. She did refund the shipping charge and I agreed to allow the order to be processed. My work call and sent me out of town for the next week and I did not return until 9/3/2012 early evening. When I got home and collected all my mail and packages that were sitting at my backdoor/breezeway (all were UPS deliveries) so since FEDEX had indicated in their tracking info that they had delivered/left a package from ebyte.com at my front door on 8/30/2012 I opened the front door and looked for the package and did not find it. I looked in the bushes and all around the porch area with no package to be seen/found. So the next morning 9/4/2012 about 1000 hours I called eybte.com and informed a lady that the package that sent was not in my possession and that I never saw it. She stated it had been delivered based on FEDEX status. I told her if they left it at my front door someone must have taken it since it was not there when I returned home. She stated that they were not responsible for lost or stolen items. I asked her why they did not require a signature and she said company policy was not to require signatures for items under $1000.00 in cost! So I filed a dispute with my CC company and they gave me a temporary credit and 30 days later issued a permanent credit based on ebyte.com did not respond to the dispute. On 12/4/2012 I received a letter from Discover Card and included with their letter ebte.com's response. EBYTE OUTRIGHT LIED THROUGHOUT THEIR RESPONSE THAT FOLLOWS: IE THIS CUSTOMER CALLED US AND VERIFIED THAT THIS PRODUCT WAS DELIVERED AND THAT HIS DAUGHTER OR SOMEON ELSE STOLE IT AND HE WANTED US TO REPLACE HIS STOLEN PRODUCT. (I NEVER VERIFIED THAT THE PRODUCT WAS DELIVERED NOR DID I SAY THAT MY DAUGHTER HAD STOLEN IT I DID SAY IF IT WAS LEFT AT MY FRONT DOOR ON 8/30/2012 THAT IT WAS NOT THERE WHEN I RETURNED FROM MY WORK TRIP ON 9/3/2012 AND THAT IF FEDEX LEFT IT AT MY FRONT DOOR SOMEONE MUST HAVE TAKEN IT) THEY FURTHER LIED AS FOLLOWS: HE ADMITTED THE PRODUCT WAS DELIVERD AND WE HAVE THE TRACKING INFO TO PROVE IT.(I NEVER ADMITTED THAT THE ITEM WAS DELIVERED BECAUSE I NEVER SAW OR TOUCHED IT) THEY FURTHER LIED: IT DID NOT HAVE A SIGNATURE ON DELIVERY BECAUSE THE CUSTOMER WAIVED THAT SIGNATURE DURING THE CHECKOUT PROCESSS! (AGAIN THE LADY IN CUSTOMER SERVICE TOLD ME THAT EBYTE DOES NOT REQUIRE A SIGNATURE ON ITEMS LESS THAN A $1000.00 SO IT IS THEIR DECISION NOT THE CUSTOMER) NEXT LIE: HE TOLD US OVER THE PHONE THAT HE KNEW ABOUT CREATING A CLAIM JUST TO GET HIS MONEY BACKAND EVEN THOUGH HE KNEW IT WAS WRONG DISCOVER NEVER QUESTIONS CHARGEBACKS THAT HE DOES AND THAT OUR COMPANY WOULD JUST BE OUR OF THE MONEY. (I TOLD HER IF EBYTE.COM WOULD NOT HELP RESOLVE THE CLAIM FOR THE MISSING ITEM THAT I WOULD CONTACT MY CC AND DISPUTE THE CHARGE WITH THEM SHE STATED THAT THEY WOULD RATHER NOT HAVE TO ANSWER A DISPUTE BUT THAT THEY WOULD NOT RESOLVE THE MISSING ITEM SO THEY LEFT ME NO CHOICE BUT TO DISPUTE THE CHARGE) EBYTE CONTINUE TO MAKE STATEMENTS AS FOLLOWS: THIS IS CRIMINAL THEFT AND CHARGEBACK AND WE WOULD LIKE TO SEE THE CREDIT CARD COMPANIES SUPPORT ON THIS: (THAT IS A BOLD FACE LIE THEY KNOW THE ITEM IS MISSING AND I REPORTED TO THEM AS SOON AS I FOUND OUT IT WAS MISSING AND THEY REFUSED TO HELP RESOLVE THE LOST/STOLEN ITEM AFTER FEDEX TRACKING NUMBER SHOWED IT DELIVERED TO MY FRONT DOOR 5 DAYS BEFORE I RETURNED HOME!) EBYTE FURTHER STATED: THIS IS THE FEDEX TRACKING NUMBER WITH PROOF IT WAS DELIVERED XXXXXXXXXXXXXXX. (FEDEX CAME TO MY HOUSE AND WE TALKED ABOUT IT AND I TOLD THEM THE SAME THING AS I TOLD EBYTE THAT I WAS OUT OF TOWN ON BUSINESS AND THERE WAS NO PACKAGE AT MY FRONT DOOR WHEN I RETURNED) EBYTE FURTHER STATED: PLEASE CALL ME DIRECTLY 513-319-4760 IF YOU WOULD LIKE TO DISCUSS FURTHER. (I HAVE CALLED AND LEFT A MESSAGE WITH NO RETURN CALL AS OF WRITING THIS REVIEW) EBYTE FURTHER LIED: I HAVE PERSONALLY HAD 3 CONVERSATIONS WITH THIS CUSTOMER. HE ADMITS THAT HE DID GET THE PACKAGE AND IT WAS IN HIS POSSESSION AND THEN STOLEN. (AS STATED EARIER I NEVER HAD POSSESSION OF THE PACKAGE AND I TOLD THEM THAT) MORE LIES FROM EBYTE: THEN HE CALLED AND SAID HE WAS OUT OF TOWN WHEN THE PACKAGE WAS DELIVERED AND HIS DAUGHTER STOLE IT. (I TOLD THEM FROM THE START THAT I WAS OUT OF TOWN AND NEVER SAID MY DAUGHTER STOLE IT THAT IS PLAIN BS) MORE LIES FROM EBYTE:THEN HE CLAIMED IT WAS DEFECTIVE AND I OFFERED A REPLACEMENT IF THE ITEM WAS SHIPPED BACK AND HE SAID HE COULDN'T SHIP IT BACK. (AGAIN I NEVER HAD POSSESSION OF THE ITEM SO I WOULD NOT KNOW IF IT WAS DEFECTIVE OR NOT) EBYTE FURTHER STATED: THIS IS A CLEAR CASE OF FRAUD. THANK YOU WITHOUT SIGNING THE DOCUMENT (THE ONLY FRAUD IS THE LETTER EBYTE SENT TO DISCOVER WITH ALL THE LIES THIS COMPANY SHOULD NOT BE ALLOWED TO DO BUSINESS IN THE U.S. OR ANY OTHER COUNTRY IN THE WORLD. THEY CLEARLY ARE NOT CUSTOMER SERVICE RELATED COMPANY AND SHOULD BE OUT OF BUSINESS ASAP"

This review was modified by HANK1962 on December 08 2012 02:08:33 PM

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2/5

posted Sep-27-2012

"They charged my credit card immediately on receiving my order. In addition, they charged me sales tax even though they have no presence in my state.

Then, the next day:

"We apologize for the inconvenience, but the item you ordered...is currently on back order. Your order should ship within the next few days. "

Eight days charging my credit card, in response to my question about the status of my order:

"Yes...stock has arrived and your order will ship today. I will follow the order and make sure that you have the tracking information as soon as it is available."

Then, two days later:

"We apologize for the inconvenience, but the item you ordered...is currently on back order. We do not have an ETA for when this item will be available again for shipping at this time. Since we cannot fulfill your order at this time, we have cancelled your order and your payment has been refunded."

I will not do business with this outfit again."

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5/5

posted Sep-14-2010

"The order process is simple and they stock a lot of items. however, they do not update their shipping information in a timely manner. Customer service is polite and helpful. I will shop here again."

This review was modified by smwagner33 on September 14 2010 05:12:38 PM

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4/5

posted Oct-19-2009

"this is a little preemption-i ordered on a thursday & on monday my order sits there as processed and nothing more-attempts to contacttime and i would bet that the chances of a call seller by phone are futile (you can tell from the phone message that they will not answer at any back are nil)--i have made 2 attempts to get info via email& so far no luck--get the feeling this is going to be a two week hassle & still no product-any bets??? johnbogdovitz@att.neti--i must revise this assessment as i just received a call back from sherri(sic) at ebyte and my order is being shipped today & the contact was pleasant and very nice -my doubts were unfounded & i would certainly order here again- "

This review was modified by unca22 on October 19 2009 02:14:01 PM

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1/5

posted Aug-19-2009

"If you want a great deal, STAY AWAY.

I ordered two 1.5 tb hard drives for a great deal of 87 with free shipping if I go to pricegrabber and give them a rating on the purchase.

I received two 1.0 tb hard drives.

Now I had to pay for return shipping.

Again, bait and switch, stay away!!!"

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5/5

posted Apr-29-2009

"Ordered a Samsung S860 Digital Camera from their site yesterday. Writing a review because I really liked their checkout process and the confirmation emails with tracking number as well as shipped same day. I will order from them again."

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5/5

posted Apr-14-2009

"Ordered a HDMI cable for my new television. Site was easy to navigate and had exactly what I wanted, and the best price. My order arrived in three busn. days. I was so impressed with all of the emails notifying when the order was processed, shipped etc. Thanks Ebyte!"

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5/5

posted Oct-03-2008

"I purchased on open box laser printer from ebyte.com. It was shipped very quickly and arrived in excellent condition. I've been using it for about six weeks and am very pleased."

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1/5

posted May-08-2008

"Vendor's customer service and support do not work. I am unable to obtain tracking information on my purchase, although my credit card has been charged for the purchase. Vendor support on site does not permit sending a support request (claims not all fields are filled in, but it prohibits filling in the blank field), and there is no other way I can find to send a plain text email message. Nobody answers the phone number listed on the site, and I have not received response to my fax message to the vendor.

This is a vendor in hiding and I recommend not using them."

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5/5

posted Apr-23-2008

"I ordered the D-LINK DSL-2640B ADSL2/2+ Modem with Wireless Router from ebyte.com on the 15th and received notice that it had shipped that evening. Not only was that really quick, but I only paid for standard ground shipping, which was about $5 and received the package on the 17th. Everything went smoothly and my new router works great. Will definately shop with ebyte again. "

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5/5

posted Apr-10-2008

"Newegg customer service is phenomenal! I ordered a sweet motherboard and after much anticipation it was DOA. I was very disappointed and furious that my business needs were being delayed. I called customer service and was greeted by a warm, friendly, and helpful HUMAN! Within 30 seconds! There was no script reading from India, or sending me on goose chases. They were quick and to the point. I was initially told that I would have to wait about two weeks for my part due to shipping back and forth. I was so mad I was speechless, literally, after a few seconds of silence and me stuttering to myself they anticipated my needs and quickly, without prompting, offered me a program that will have my replacement sent as soon as I call them with tracking number. Also, they paid for shipping.
In a nutshell, it was unfortunate that the motherboard was DOA. Even though that was not the fault of newegg, they took initiative and took care of me as fast as possible. I have full confidence in newegg and will use their services whenever possible."

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1/5

posted Apr-04-2008

"While attempting to purchase a product on Ebyte.com the failure led to multiple charge for the product on my credit card. Attempt to contact Ebyte by there telphone # was met with their answering machine-attempts to contact them per their " Support " message was only responded to two days latter after threats of going to the Federal Trade Commission-Better Business Bureau and only then did I get a real person responding in email promising to remit my credit card the following morning. However, the following morning I was back to the same old-same old!

I would highly recommend NOT doing business with these people. "

This review was modified by sidserious on April 07 2008 12:05:07 PM

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posted Nov-14-2007

""

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4/5

posted Apr-20-2007

"Site is a nice use of latest web techniques. They have good prices, fast service, and cordial emails. They could update the shipping info quicker and make the browsing the site a little better but I will shop there again. Good vendor."

This review was modified by borgunit on April 20 2007 06:36:06 AM

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5/5

posted Mar-30-2007

"Ordered a case and an OEM PSU, items shipped the day after ordering. Items arrived safely and as advertised, though the PSU was not well packed, with only a few airbags thrown on top of a loose product in the box. If they're going to ship UPS, they'll need to improve how well they package their items. Otherwise it was a positive experience.

Customer service was polite and prompt, though I only asked a question about a product and had no problems to resolve."

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