36,423 stores
1,205,340 reviews
5946 shoppers online now
posted Sep-15-2009 “Thank you for reviewing Ebyte.com and as promised we have refunded your shipping charges. We would like to respond to your inaccurate comments with a reassurance to our customers that we stand behind our orders 100%. We accepted the return and processed it within 10 business days. Again, we refunded the customer's shipping costs. Our agents spoke with this customer on several occasions and did our best to satisfy his demands. This customer was extremely rude and has continued to make false and economically damaging comments online. We welcome any potential customer reading this review to make a purchase from Ebyte.com and experience our great service.”
posted Apr-07-2008 “Robert,
Your situation is unfortunate and we have patiently worked with you through all of your irate threats and spamming our system and other forums about our company. Unfortunately you have brought this to a public disagreement with our company and we feel we must clarify the situation for future customers to understand who may come across this forum.
Our customer service team responds to many requests every day and within a timely manner and handles each request in the order they are received. We have received over 60 support tickets from you in a two day period regarding this one issue, which to some would be considered spamming and does nothing to speed up the process. Your credit card transactions were declined by our processor but held by your bank on Friday evening, and somehow you expected to have those funds released over the weekend even though we do not have access to those funds. Even your bank explained to you that was not possible. We have done everything in our power to work with our credit card processor and push through the request with your bank to release the funds which they should not have held, and have told you multiple times your funds will be released within 24 hours, which is standard banking procedure. We do not have your money. Your bank has a hold on your credit card. We cannot explain that any more clearly. We have apologized profusely for your unique situation and have done everything we can to help you, but unfortunately it seems nothing we do is good enough and you continue to feel that you must threaten our company and abuse our system and that is regrettable.
Good luck to you with all of your future endeavors.”
Share your shopping experience,
write a review!
Follow us & win cool gear: 
Store Info
Full Rating Profile
Visa / Mastercard
American Express
Discover
Money Order
COD
Wire Transfer
Priority Next Day
Standard Next Day
Online Ordering Tracking
Require User Registration
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"this is a little preemption-i ordered on a thursday & on monday my order sits there as processed and nothing more-attempts to contacttime and i would bet that the chances of a call seller by phone are futile (you can tell from the phone message that they will not answer at any back are nil)--i have made 2 attempts to get info via email& so far no luck--get the feeling this is going to be a two week hassle & still no product-any bets??? johnbogdovitz@att.neti--i must revise this assessment as i just received a call back from sherri(sic) at ebyte and my order is being shipped today & the contact was pleasant and very nice -my doubts were unfounded & i would certainly order here again- ","link":"http:\/\/www.resellerratings.com\/store\/Ebyte\/comment\/506770#comment506770","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ebyte.jpg","store_name":"Ebyte.com","username":"unca22","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"If you want a great deal, STAY AWAY. <br><br>I ordered two 1.5 tb hard drives for a great deal of 87 with free shipping if I go to pricegrabber and give them a rating on the purchase.<br><br>I received two 1.0 tb hard drives. <br><br>Now I had to pay for return shipping. <br><br>Again, bait and switch, stay away!!!","link":"http:\/\/www.resellerratings.com\/store\/Ebyte\/comment\/491305#comment491305","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ebyte.jpg","store_name":"Ebyte.com","username":"hsnewman1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a Samsung S860 Digital Camera from their site yesterday. Writing a review because I really liked their checkout process and the confirmation emails with tracking number as well as shipped same day. I will order from them again.","link":"http:\/\/www.resellerratings.com\/store\/Ebyte\/comment\/461882#comment461882","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ebyte.jpg","store_name":"Ebyte.com","username":"1bearcat","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a HDMI cable for my new television. Site was easy to navigate and had exactly what I wanted, and the best price. My order arrived in three busn. days. I was so impressed with all of the emails notifying when the order was processed, shipped etc. Thanks Ebyte!","link":"http:\/\/www.resellerratings.com\/store\/Ebyte\/comment\/458012#comment458012","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ebyte.jpg","store_name":"Ebyte.com","username":"moms4tech","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased on open box laser printer from ebyte.com. It was shipped very quickly and arrived in excellent condition. I\u0027ve been using it for about six weeks and am very pleased.","link":"http:\/\/www.resellerratings.com\/store\/Ebyte\/comment\/410998#comment410998","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ebyte.jpg","store_name":"Ebyte.com","username":"mrh77","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Vendor\u0027s customer service and support do not work. I am unable to obtain tracking information on my purchase, although my credit card has been charged for the purchase. Vendor support on site does not permit sending a support request (claims not all fields are filled in, but it prohibits filling in the blank field), and there is no other way I can find to send a plain text email message. Nobody answers the phone number listed on the site, and I have not received response to my fax message to the vendor. <br><br>This is a vendor in hiding and I recommend not using them.","link":"http:\/\/www.resellerratings.com\/store\/Ebyte\/comment\/378938#comment378938","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ebyte.jpg","store_name":"Ebyte.com","username":"ebyteunhappy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the D-LINK DSL-2640B ADSL2\/2+ Modem with Wireless Router from ebyte.com on the 15th and received notice that it had shipped that evening. Not only was that really quick, but I only paid for standard ground shipping, which was about $5 and received the package on the 17th. Everything went smoothly and my new router works great. Will definately shop with ebyte again. ","link":"http:\/\/www.resellerratings.com\/store\/Ebyte\/comment\/375490#comment375490","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ebyte.jpg","store_name":"Ebyte.com","username":"bstop1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Newegg customer service is phenomenal! I ordered a sweet motherboard and after much anticipation it was DOA. I was very disappointed and furious that my business needs were being delayed. I called customer service and was greeted by a warm, friendly, and helpful HUMAN! Within 30 seconds! There was no script reading from India, or sending me on goose chases. They were quick and to the point. I was initially told that I would have to wait about two weeks for my part due to shipping back and forth. I was so mad I was speechless, literally, after a few seconds of silence and me stuttering to myself they anticipated my needs and quickly, without prompting, offered me a program that will have my replacement sent as soon as I call them with tracking number. Also, they paid for shipping.<br>In a nutshell, it was unfortunate that the motherboard was DOA. Even though that was not the fault of newegg, they took initiative and took care of me as fast as possible. I have full confidence in newegg and will use their services whenever possible.","link":"http:\/\/www.resellerratings.com\/store\/Ebyte\/comment\/373028#comment373028","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ebyte.jpg","store_name":"Ebyte.com","username":"fishtankjoe","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"While attempting to purchase a product on Ebyte.com the failure led to multiple charge for the product on my credit card. Attempt to contact Ebyte by there telphone # was met with their answering machine-attempts to contact them per their \u0022 Support \u0022 message was only responded to two days latter after threats of going to the Federal Trade Commission-Better Business Bureau and only then did I get a real person responding in email promising to remit my credit card the following morning. However, the following morning I was back to the same old-same old!<br><br>I would highly recommend NOT doing business with these people. ","link":"http:\/\/www.resellerratings.com\/store\/Ebyte\/comment\/372033#comment372033","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ebyte.jpg","store_name":"Ebyte.com","username":"sidserious","rating":"1"}, "single");){kind=link}
"The order process is simple and they stock a lot of items. however, they do not update their shipping information in a timely manner. Customer service is polite and helpful. I will shop here again."