1/5

posted Feb-18-2006

"In the TOP 5 worst companies I've ever dealt with!

Ordered some memory from them which arrived D.O.A, returned it (using my time and money).

They agreed it was dead and said they'd send out a new item.

This was sent by untraceable Royal Mail, so it promptly disapeared without a trace. I called them to be told that they wouldn't do anything for 14 days!!!!!!

Why am I paying for a courier delivery in the first place, and then after their item is faulty, being held to the mercy of the worst delivery system in the country!

The worst thing was the attitude of the call centre supervisor, to sum up his atitude the frase "tuff **** now go away" would cover it.

THE WORST INTERNET COMPANY I'VE DEALT WITH!!!!!"

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2/5

posted Mar-15-2006

"Great prices, hopelessly unreliable. I ordered with "Express Overnight Delivery" because I'm on a schedule. Two days later I still have not received my purchases. They don't bother to let you know there's a problem until you call them and an apathetic telephonist says "There was a problem with the system."

There most certainly is a problem with the system."

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1/5

posted Nov-07-2003

"I bought a joystick listed as "In Stock" from them once. It took over 2-weeks to get it! Lots of good reviews for this place, so I thought maybe it's a fluke... I gave them another chance, ordered a D-Link wireless LAN card this time. Guess what? 2-full weeks later and NOTHING. You have to use the dropdown menu to get to Order Status, because the link on the top right corner "Track Your Order", doesn't work. Order status says my item is "On Order". Their realtime stock still says there's 425 left!!! The "ship by" date at the bottom is 2-weeks AFTER I placed my order. This place STINKS. I hate them."

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1/5

posted Dec-28-2004

"I ordered a digital camera and memory card from ebuyer on 18/12/04 as a christmas present for my wife. Recieved an email on 22/12/04 stating that the camera was discontinued so they would not be sending it, they did post the memory card (not much use without the camera). Why did it take 4 days for them to discover they didn't have the camera leaving me no time to order from elsewhere. Tried enote to them but no reply. Amazingly they are still showing the camera Casio EZ-X40 as being in stock on their web site 27/12/04. I will not be purchasing from them again and would advise others not to."

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1/5

posted Aug-17-2007

"Purchased Canon camera.
The camera, Canon A620, was obviously second hand! It had been used to take over 300 photos before dispatch to me! The first image number was 103-354. The menu settings were personalised and not default. The case was scratched beneath the lens. The camera was supplied with an unused Canon 32MB SD card but the card socket also contained a SanDisk 64MB SD card with 3 shots taken at 12.24 on 27 May 2007. The wrist strap was already fitted. The sticker on the battery side of a new cameras was missing. The Canon box was damaged. I find it hard to believe that their staff noticed none of this.

In spite of all this it worked fine and eventually I got them to refund 50% but I would be wary of future purchases.
"

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1/5

posted Sep-02-2005

"I ordered a Gigabyte GV-N66T128D 6600GT 128MB 128bit AGP and a Corsair (VS512MB400) 512MB, DDR400 / PC3200 from eBuyer on Wednesday 31st August.

As I need both these parts to upgrade my current system so that I can start my college course this year, I ordered both parts for next day delivery.

I didn't receive these goods the next day (Thursday 1st September) so I sent them an "eNote".

I got a reply within 5 minutes from Natalie. She said there was a processing error and that it was too late for the goods to reach me today. She refunded me for the next day delievery.

I was then woken today (Friday 2nd August) at 8:35 by a delivery from Intial CityLink. There was only 1 package for me, but eBuyer's website said 2.

I signed for it anyway as I wanted the delivery. It was the graphics card. I installed it and it works fine. No problems there.

I went onto Ebuyer's website and got the link to my job number at Initial CityLink. Their website stated "Order successfully delivered". I felt this was wrong as I have still yet to receive my RAM.

I sent another "eNote" to Ebuyer explaining the situation. Again, within 5 minutes I got a reply, this time from Daniel. He said that the database said there is a delay with my RAM and that it won't get to me until Monday 5th August.

From an order of Next Day Delivery I am now waiting at least 5 days for my product. I find this unacceptable.

Their prices are cheaper than other online competitors but their delievery service is severley lacking.

I will not be buying from Ebuyer again.

UPDATE - Received the RAM on the Monday 5th August.

I'm still highly disappointed with their service."

This review was modified by ThomasGibbs on September 16 2005 05:09:47 PM

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1/5

posted May-23-2006

"I ordered a new keyboard, a new tower, an ASUS P4P800-X socket 478 motherboard, a 80Gb SATA HD and a GRFX card cooler.

It all arrived, later that day i realised that they had sent me the wrong motherboard, it was a socket 775 not a 478. I called them and they insisted that i applied for an RMA number online. So i did that, and saw that the return address was in Howden, about 10 miles from me.

I called them again and told them that im only from near by them so i would come and drop it off and sort out the problem. They told me for security nobody is allowed on site, when i suggested meeting me offsite, they just laughed at me.

After re-iterating the importance of the situation i was left with no option but to arrange a date for them to pick up the motherboard which is the following day).

I asked them to bring the correct item when they pick it up, but chances are they wont, they will waste more of my time by taking it back to the warehouse, then finally sending the item.

I checked the website and the motherboard is out of stock :( so where the hell does that put me ??

Very Very bad business, i advise you to steer well clear of these guys, ebuyer really sucks, no idea of customer services. Im very angry :(

UPDATE - Yeah so they didnt pick up the motherboard today, despite the arranged pick up date, this is the start of a nightmare :("

This review was modified by midgar on May 24 2006 03:55:45 PM

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4/5

posted Jan-21-2005

"I've always been happy with Ebuyer until recently when I had to return something.

Their returns process is all done on-line - you cannot "talk" directly to anyone, and you cannot add to or modify the RMA process/notes once you have submitted the original RMA request. This process took two weeks which didn't help as I needed the part quickly, but they warned in my case it could take 3 weeks. It took 8 days from when they received the item to when they opened the box and saw that it was (visibly) broken.

You cannot respond to the RMA notes.
You cannot call them directly.
E-notes are the only way of contacting them but: -

They only promise to get back within 4 business days and
You can only have one open E-note at any time.

All in all, their prices are GREAT, this is the only problem I have had, the returns process is straight forward but you have no control over it and it is too slow. If it is one of the "free shipping" items I would recommend asking for a refund instead of a replacement, and getting a new item shipped out as a separate order. The week that this takes for the free shipping is still faster than their returns process. "

This review was modified by phil_derrick on January 27 2005 03:15:02 AM

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2/5

posted Dec-28-2004

"If everything works ebuyer is OK. If it goes wrong, particularly since you can no longer call them, they have become a nightmare. It is now over 3months since I returned a video card for a warranty repair. Broken promises, no resposnses to complaints - you can't escalate the problem since you only have 1 email address. Site says they are making huge improvements in service - what a joke!"

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1/5

posted Jun-23-2008

"My order with ebuyer came to over £1000 and at the end of it I felt really angry. I feel this company is constantly being let down by their couriers, but having said that its ebuyers fault for still using City Link, they are next to useless. I won’t be using them again. I have since used Lambda-Tek and could not believe the difference in service, they were amazing I can’t recommend them enough."

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