Absolute rubbish. Ordered on the Tuesday for Friday delivery. Payment did not go through successfully due to bank error. Ebuyer did nothing to contact me on this. Attempted to correct their error by delivering on Saturday (email received). Package did not arrive. Excuse from customer services was that it would only be dispatched on the Saturday for Tuesday delivery. Order cancelled, went elsewhere. Definitely wouldn't use again!

I wouldn't touch Ebuyer with a barge pole or anyone elses!!! We have regularly received second hand goods passed off as new and more recently a warranty that was registered before we even bought a product. Customer service is an absolute joke, promises made and no action taken - you only get to speak to the monkey never the organ grinder!! If you are lucky and get a good item then congratulations. But if you get on the wrong side you will never shop with them again!!!

You only really find out how good a company are when something goes wrong, I had two Tv's from Ebuyer and over 2 weeks later am still waiting for a refund. Their customer service team are a waste of time and also pretty rude. Will not put you through to a supervisor, this is the kind of poor service we have come to accept in this country, and it has to stop, stand up and complain to these idiots when something goes wrong.  
I would say in general , they might have good prices but I would rather pay a little extra and know I am dealing with a proper company and not Ebuyer - a Micket Mouse outfit

Just a quick review to say that I swear by ebuyer. Super site from a design / usability / price point of view. User reviews are the main way to decide about what to buy. Some problems with late delivery in the past, but customer support is always OK.

Received Seagate FreeAgent 250GB the next day because I decided to go with the next day delivery option which cost £8.50, because I needed it by the following date instead of waiting for 2-5 days, which I did received it on the 16th September.  
 
Anyway I received the item with no problems what so ever, also at the time of buying it Ebuyer was selling it cheaper than other sites, so overall I am satisfied with Ebuyer and would use again.

I started shoping at ebuyer about 2 months ago, having made about 5 orders and one return for ordering the wrong item I cannot fault ebuyer in any aspect. I guess the only time all on-line retailers get bad comments is on fault components, I may have been lucky

Ordered an Intel Core 2 processor and a Crucial 2Gb RAM kit. Couldn't find anywhere else that had the Crucial RAM in stock, and a low price on the CPU clinched it. Quick delivery, very easy to order, no issues at all with any part of the process. Would recommend.

Have to say that it's been all pretty good so far!  
 
I've spent about £1000 with Ebuyer so far (actually only two orders) and there isn't anything that I could complain about.  
Admittedly, I haven't had to return anything, but I have had occasion to phone their customer services, and they were pretty helpful and efficient.  
 
The customer interface on their website is particularly useful (other retailers - take note!) in making the progress of each order extremely transparent, right through to tracking your goods via the courier.  
Has to be said that this aspect of their service is unparalleled among any of the (many) other online retailers I've used.  
 
They have a good range of gear and a decent sized order (like a whole PC in component form) from Ebuyer is likely going to be cheaper than virtually any of the other big companies, in my experience.  
Especially with the free carriage.

My order with ebuyer came to over £1000 and at the end of it I felt really angry. I feel this company is constantly being let down by their couriers, but having said that its ebuyers fault for still using City Link, they are next to useless. I won’t be using them again. I have since used Lambda-Tek and could not believe the difference in service, they were amazing I can’t recommend them enough.

bought components to put together a new computer, flashed the bios 2 weeks after purchase and killed the motherboard - no problem replacing it, picked up next day and replaced a few days later.

I just ordered 3 x laptop rests from Ebuyer. Why 3? Because the price was less than half that of the obvious high street stores. The buying experience was simple and I used PayPal checkout to place the order, which made it even more simple. Now that I am aware of Ebuyer I am sure that I will be using them rather than shopping at the High St robbers. I had no problems ordering my laptop rests and I was informed via email as soon as they had been dispatched with a delivery date too. Ebuyer has some amazingly good prices. Check them out before you buy from anywhere else.

Purchased Canon camera.  
The camera, Canon A620, was obviously second hand! It had been used to take over 300 photos before dispatch to me! The first image number was 103-354. The menu settings were personalised and not default. The case was scratched beneath the lens. The camera was supplied with an unused Canon 32MB SD card but the card socket also contained a SanDisk 64MB SD card with 3 shots taken at 12.24 on 27 May 2007. The wrist strap was already fitted. The sticker on the battery side of a new cameras was missing. The Canon box was damaged. I find it hard to believe that their staff noticed none of this.  
 
In spite of all this it worked fine and eventually I got them to refund 50% but I would be wary of future purchases.  

Due to start university in September of last year, I decided it was time to get a new PC as I am doing a computer based course. I found that Ebuyer were very good price-wise so I placed an order for all of my computer parts to make my own PC. The order process was all fine that was until the day my stuff was due to arrive. Turned out that everything apart from the monitor, HDD and case was not available despite saying it was in stock on the website. Also they didn't care to tell me about this problem until the City Link guy turned up with a minority of my goods.  
 
Now I know that they have cheap prices because they put no care into the process of dealing with the order once they have your money.  
 
I was very unimpressed and I doubt that I would place an order with them again.  
 
Sometimes it's better to pay a little bit extra and recieve a bit of customer satisfaction.

I ordered a new keyboard, a new tower, an ASUS P4P800-X socket 478 motherboard, a 80Gb SATA HD and a GRFX card cooler.  
 
It all arrived, later that day i realised that they had sent me the wrong motherboard, it was a socket 775 not a 478. I called them and they insisted that i applied for an RMA number online. So i did that, and saw that the return address was in Howden, about 10 miles from me.  
 
I called them again and told them that im only from near by them so i would come and drop it off and sort out the problem. They told me for security nobody is allowed on site, when i suggested meeting me offsite, they just laughed at me.  
 
After re-iterating the importance of the situation i was left with no option but to arrange a date for them to pick up the motherboard which is the following day).  
 
I asked them to bring the correct item when they pick it up, but chances are they wont, they will waste more of my time by taking it back to the warehouse, then finally sending the item.  
 
I checked the website and the motherboard is out of stock :( so where the hell does that put me ??  
 
Very Very bad business, i advise you to steer well clear of these guys, ebuyer really sucks, no idea of customer services. Im very angry :(  
 
UPDATE - Yeah so they didnt pick up the motherboard today, despite the arranged pick up date, this is the start of a nightmare :(

This review was modified by its author, midgar, on 5/24/06 5:55 PM.

Great prices, hopelessly unreliable. I ordered with "Express Overnight Delivery" because I'm on a schedule. Two days later I still have not received my purchases. They don't bother to let you know there's a problem until you call them and an apathetic telephonist says "There was a problem with the system."  
 
There most certainly is a problem with the system.