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"HORRIBLE COMPANY BAD SERVICE! I requested to cancel my order , when the item has not even shipped! and they refuse to refund my money or cancel the order. what kind of business can not return the customer their hard earned money? bunch of money hungry ass holes, they cant get enough money up their ass that they have to steal from their own customers! WHAT EVER HAPPENED TO " THE CUSTOMER IS ALWAYS RIGHT"?. Did they forget a happy customer means they will be a returning customer as well. Now I am here stuck waiting to receive the item ordered and return the shoes and hope these horrible uneducated people do not charge me for shipping when I am giving my all to cancel the order as it is. Worse they did not get my correct address and they do not want to correct it, they say i have to take it up with the UPS. But how? when the item has not shipped!!!!
the whole reason for canceling my order is i placed it on Wednesday and i chose the option of a 2-day shipping. i called customer service and said i would receive the item on tuesday! how is a 2-day shipping service turn into a 4-day shipping? slow slow slow slow slow retarded shipping.
if you order from them please do not waste your money on a faster shipping service. it will be a waste of your time and your money.
"Eastbay is totally legit, many people say it's not. I had a pair of $150 Reebok's and I got them for $50. What a steal :) They were the real deal too!"
This review was modified by lyndsey791 on April 14 2012 04:53:29 PM
"Prices are good. I used the option for 3-4 days so the item could get to the destination earlier for my friend's birthday. But it took them 2 days to start shipping it from their location, this is really slow. Amazon usually ships same or next day.
So when he got it, it was the wrong pair of shoes. So I called and they arranged to reship the correct pair. I thought they would do like a free shipping upgrade to 2 days or something like that, but it was at the same speed.
I'm kinda bummed with their service. But I guess not every company is like Amazon.
Order from them if you're not in a hurry and don't mind waiting."
"I should of read these reviews first. DO NOT USE THIS COMPANY!!!!! They lie ,they have poor customer service. They are no good. Don't say I did not warn you if you do use them."
"I live in Australia and have shopped with a similar site called Wiggle.co.uk many, many times and they are fantastic.
However, upon deciding to shop with Eastbay for the very first time, I can only say that I had a horrible experience with Eastbay.
For starters they forgot to pack in item with my delivery and when I questioned them as to why this was, their response was that the item has been out of stock for weeks and that I was never charged for the item in the first place.
This was simply untrue as I was charged in full for the item that was not shipped to me. 3 days later Eastbay issue a refund for around 80% of the items original cost, not including shipping costs. I was happy enough to accept what was refunded to me as I didn't see the point in arguing over an amount of around $5.
Also, a Nike Sportband was purchased and the sensor did not work from the time I opened the box, upon taking it to an Apple store they confirmed that the sensor was faulty and $25 later I purchased another one from the Apple retail store.
3 items are currently en route to be exchanged as they were so far off from the description on their website that they are "un-wearable".
Never again will I shop with Eastbay. NEVER AGAIN."
"I live in Australia and ordered some baseball gear from Eastbay before reading all the nagative reviews. Here is what happened. Ordered the gear on 03/13/2012. The money was debitted from my account on the 03/15/2012. The gear arrived on my doorstep on the 03/19/2012 (website indicates allow up to thirty days delivery). I tracked the delivery through the email links to USPS. Everything I got fitted per the website sizing guides. . I feel a bit left out because I have nothing to complain about. Thanks Eastbay for a positive on-line shopping experience. . Cheers, Gav."
"I ordered a pair of wrestling shoes for my son. When I received the shoes, they were of poor quality and they weren't true to size. When I sent them back to the company, I was charged $6.99 for sending them back! So, to recap...I bought the shoes for $79.99, paid approx. $6.00 for shipping, and $6.99 to have them returned. The shoes were worth about $30.00. I'm out $12.99. Thanks Eastbay! :)"
"Be prepared for poor customer service, and lack of viable return policy if you live outside the US. With the smallest man-feet in Australia, I decided to use them to get access to small US sizes which are hard to get here - I was shipped US size 11.5 Nike, when I ordered US size 6.5 Adidas. They did not accept that they were at fault, and would not entertain sending a credit note to return the items. The return policy requires me to pay the return shipping costs, with no commitment of reimbursement, and no commitment that the correct pair will be sent. Vinnies or Salvos will be getting a flash pair of Nike ... would recommend going elsewhere. "
"This is the sleeziest low down most no good company I have ever dealt with in my life. They are complete garbage and should be banned from the internet and business altogether. I placed an order and they collected my money. Two days later they said they could not ship the order complete so they sent it partial. It's not so bad that maybe things were out of stock, but they lied and said the items were discontinued. Upon contacting the manufacturer I obtained the merchandise in a few days. One month later, I still have no refund from them. Just form letters that their mindless "customer service" people copy and paste that are empty apologies. They stated they would refund the money in 3-5 days then had the nerve to ask me to give them a positive review. I guess I should have asked more clearly when the 3-5 day period would start. I believe black market weapons dealers, meth labs, and drug cartels to be safer places to spend your money as they have ethical standards where SleezeBay does not."
"They sent the wrong items for my kids for xmas and would not cross ship a replacement. Xmas is over, item was wrong they should have offered to make it right, also the bottom of the box was delivered opened. instead they respond to your email 48 hours later each email so 3 cross emails is another week. - they did offer a 3 week period of time to process return once they received item back and send something comparable or LESS!!!! what the heck is that???. I told them I would write a bad review - they could care less. Read the reviews here -- Horrible, I will write Amazon and BBB and complain as well. Well someone from the company contacted me and apologized for my ordeal they overnight shipped replacements an I sent back the original bad order all at East Bays cost. I figure with the cost of shipping overnight and return shipping the company lost money to make me happy. I did not intend for the company to lose money on what they sold me I even offered to pay some of the return shipping but they insisted. dont give up till you reach the right customer service person if something is wrong. So needless to say I have restored faith in this company."
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This review was modified by 
![Share](javascript:share_rating({"review_body":"Eastbay is totally legit, many people say it\u0027s not. I had a pair of $150 Reebok\u0027s and I got them for $50. What a steal :) They were the real deal too!","link":"http:\/\/www.resellerratings.com\/store\/Eastbay\/comment\/1453467#comment1453467","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eastbay.jpg","store_name":"Eastbay.com","username":"lyndsey791","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Prices are good. I used the option for 3-4 days so the item could get to the destination earlier for my friend\u0027s birthday. But it took them 2 days to start shipping it from their location, this is really slow. Amazon usually ships same or next day.<br><br>So when he got it, it was the wrong pair of shoes. So I called and they arranged to reship the correct pair. I thought they would do like a free shipping upgrade to 2 days or something like that, but it was at the same speed.<br><br>I\u0027m kinda bummed with their service. But I guess not every company is like Amazon.<br><br>Order from them if you\u0027re not in a hurry and don\u0027t mind waiting.","link":"http:\/\/www.resellerratings.com\/store\/Eastbay\/comment\/1449567#comment1449567","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eastbay.jpg","store_name":"Eastbay.com","username":"zeta","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I should of read these reviews first. DO NOT USE THIS COMPANY!!!!! They lie ,they have poor customer service. They are no good. Don\u0027t say I did not warn you if you do use them.","link":"http:\/\/www.resellerratings.com\/store\/Eastbay\/comment\/1431361#comment1431361","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eastbay.jpg","store_name":"Eastbay.com","username":"goodcustomer1234","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I live in Australia and have shopped with a similar site called Wiggle.co.uk many, many times and they are fantastic. <br><br>However, upon deciding to shop with Eastbay for the very first time, I can only say that I had a horrible experience with Eastbay. <br><br>For starters they forgot to pack in item with my delivery and when I questioned them as to why this was, their response was that the item has been out of stock for weeks and that I was never charged for the item in the first place. <br><br>This was simply untrue as I was charged in full for the item that was not shipped to me. 3 days later Eastbay issue a refund for around 80% of the items original cost, not including shipping costs. I was happy enough to accept what was refunded to me as I didn\u0027t see the point in arguing over an amount of around $5.<br><br>Also, a Nike Sportband was purchased and the sensor did not work from the time I opened the box, upon taking it to an Apple store they confirmed that the sensor was faulty and $25 later I purchased another one from the Apple retail store.<br><br>3 items are currently en route to be exchanged as they were so far off from the description on their website that they are \u0022un-wearable\u0022.<br><br>Never again will I shop with Eastbay. NEVER AGAIN.","link":"http:\/\/www.resellerratings.com\/store\/Eastbay\/comment\/1359255#comment1359255","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eastbay.jpg","store_name":"Eastbay.com","username":"Gerald_AUS_WA","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I live in Australia and ordered some baseball gear from Eastbay before reading all the nagative reviews. Here is what happened. <br>Ordered the gear on 03\/13\/2012. The money was debitted from my account on the 03\/15\/2012. The gear arrived on my doorstep on the 03\/19\/2012 (website indicates allow up to thirty days delivery). I tracked the delivery through the email links to USPS. Everything I got fitted per the website sizing guides.<br>.<br>I feel a bit left out because I have nothing to complain about. Thanks Eastbay for a positive on-line shopping experience.<br>.<br>Cheers, Gav.","link":"http:\/\/www.resellerratings.com\/store\/Eastbay\/comment\/1355513#comment1355513","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eastbay.jpg","store_name":"Eastbay.com","username":"Gavashby","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a pair of wrestling shoes for my son. When I received the shoes, they were of poor quality and they weren\u0027t true to size. When I sent them back to the company, I was charged $6.99 for sending them back! So, to recap...I bought the shoes for $79.99, paid approx. $6.00 for shipping, and $6.99 to have them returned. The shoes were worth about $30.00. I\u0027m out $12.99. Thanks Eastbay! :)","link":"http:\/\/www.resellerratings.com\/store\/Eastbay\/comment\/1293299#comment1293299","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eastbay.jpg","store_name":"Eastbay.com","username":"MelishaBowen","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Be prepared for poor customer service, and lack of viable return policy if you live outside the US. <br>With the smallest man-feet in Australia, I decided to use them to get access to small US sizes which are hard to get here - I was shipped US size 11.5 Nike, when I ordered US size 6.5 Adidas. They did not accept that they were at fault, and would not entertain sending a credit note to return the items.<br>The return policy requires me to pay the return shipping costs, with no commitment of reimbursement, and no commitment that the correct pair will be sent. <br>Vinnies or Salvos will be getting a flash pair of Nike ... would recommend going elsewhere. ","link":"http:\/\/www.resellerratings.com\/store\/Eastbay\/comment\/1274265#comment1274265","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eastbay.jpg","store_name":"Eastbay.com","username":"zero.75","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the sleeziest low down most no good company I have ever dealt with in my life. They are complete garbage and should be banned from the internet and business altogether. I placed an order and they collected my money. Two days later they said they could not ship the order complete so they sent it partial. It\u0027s not so bad that maybe things were out of stock, but they lied and said the items were discontinued. Upon contacting the manufacturer I obtained the merchandise in a few days. One month later, I still have no refund from them. Just form letters that their mindless \u0022customer service\u0022 people copy and paste that are empty apologies. They stated they would refund the money in 3-5 days then had the nerve to ask me to give them a positive review. I guess I should have asked more clearly when the 3-5 day period would start. I believe black market weapons dealers, meth labs, and drug cartels to be safer places to spend your money as they have ethical standards where SleezeBay does not.","link":"http:\/\/www.resellerratings.com\/store\/Eastbay\/comment\/1196799#comment1196799","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eastbay.jpg","store_name":"Eastbay.com","username":"MoatesGarage","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They sent the wrong items for my kids for xmas and would not cross ship a replacement. Xmas is over, item was wrong they should have offered to make it right, also the bottom of the box was delivered opened. instead they respond to your email 48 hours later each email so 3 cross emails is another week. - they did offer a 3 week period of time to process return once they received item back and send something comparable or LESS!!!! what the heck is that???. I told them I would write a bad review - they could care less. Read the reviews here -- Horrible, I will write Amazon and BBB and complain as well. Well someone from the company contacted me and apologized for my ordeal they overnight shipped replacements an I sent back the original bad order all at East Bays cost. I figure with the cost of shipping overnight and return shipping the company lost money to make me happy. I did not intend for the company to lose money on what they sold me I even offered to pay some of the return shipping but they insisted. dont give up till you reach the right customer service person if something is wrong.<br>So needless to say I have restored faith in this company.","link":"http:\/\/www.resellerratings.com\/store\/Eastbay\/comment\/1064167#comment1064167","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eastbay.jpg","store_name":"Eastbay.com","username":"ricklucy24","rating":"5"}, "single");){kind=link}
"HORRIBLE COMPANY BAD SERVICE!
I requested to cancel my order , when the item has not even shipped! and they refuse to refund my money or cancel the order. what kind of business can not return the customer their hard earned money? bunch of money hungry ass holes, they cant get enough money up their ass that they have to steal from their own customers! WHAT EVER HAPPENED TO " THE CUSTOMER IS ALWAYS RIGHT"?. Did they forget a happy customer means they will be a returning customer as well. Now I am here stuck waiting to receive the item ordered and return the shoes and hope these horrible uneducated people do not charge me for shipping when I am giving my all to cancel the order as it is. Worse they did not get my correct address and they do not want to correct it, they say i have to take it up with the UPS. But how? when the item has not shipped!!!!
the whole reason for canceling my order is i placed it on Wednesday and i chose the option of a 2-day shipping. i called customer service and said i would receive the item on tuesday! how is a 2-day shipping service turn into a 4-day shipping? slow slow slow slow slow retarded shipping.
if you order from them please do not waste your money on a faster shipping service. it will be a waste of your time and your money.
MONEY HUNGRY BASTARDS!!"