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"I was promised a refund of return shipping fees from Australia to USA, which are considerable, as I had to exchange a pair of shoes that were too small. Even though this is against EastBay policy, due to their "Fit Promise" they said they would make an exception in my case. The catch was that I first had to ship the shoes back and then call back to request a refund once the shoes were received by EastBay. They did send me the larger shoes back for free, however when it came to me claiming the return shipping fees, they threw the rule book right at me and pretended the refund promise was never made and they had no record of that conversation in their system. Sure, I shouldn't have been so naive to trust the customer service rep at his word and I should have requested something in writing. I guess I thought EastBay is a large, seemingly reputable company so you wouldn't expect them to make promises they cannot keep. Lesson learnt: don't call customer service, rather do everything via email - that way at least you have a written trail. Better yet: just don't do business with dishonest companies such as EastBay."
"I ordered wrestling shoes and they shipped by the UPS to the USPS service. Over a week and I still don't have the shoes. THE USPS DOESN'T"T KNOW HOW TO DELIVER A PACKAGE."
"Awful site with an awful service! be aware to don't buy anything from this douchebags!! I've ordered a pair of shoes with my credit card, and at first they send me a mail telling me that the order was successfully received..then after a week they send me another mail telling me that the order was canceled, cause they've refused my credit card...after almost a month, passed sending e-mail and claiming my money, they've finally refunded the amount of the order..avoid this site at any costs!!"
"Eastbay is the worst online company to shop. They have the least knowledgeable and untrained customer service staff of any online store I have shopped. I made an online purchase just before I moved to a new location. I called eastbay 4 times to ensure that the goods would be shipped to the correct location and followed with 6 phone calls to UPS, and was assured each time that my package would be delivered to the correct address or held at the UPS location for pickup. Of course, they packaged was delivered to the wrong address. I then called Eastbay again and they put you through a 10-day delivery investigation. 10 days! Their managment and processes for dealing with these types of issues is at an industry worst.I will never shop with them again and will spread the word so that others do not either."
"I ordered retro jordan 8s took the full 7 days to arrive only to find 2 left shoes. Smh Of coarse they were sold out and best i got was an apology, now im going through the return process.. A few years back i had ordered reebok omni lites and then was told they were on backorder. Long story short a month later they did not ship & i recieved my money back. Horrible they dont even box the shoes anymore.. I will never do business again with these people and this is coming from a former club member."
"Very poor customer service. I am having a tough time returning an exchange merchandise. I have been waiting for last 3-4 days to get UPS label but they are giving me a run around answers, They are bunch of CROOKS.NEVER DO BUSINESS WITH THEM"
"I bought a pair of sneakers and the K-Swiss Tubes could not totally support my weight so I asked them if I could exchange. They said yes, all I had to do was use the label to return. I then remarked that it too one week from WI to CT (that is CA to CT time), so we are talking about a two week turn around time. I then suggested that I just place an order now for the return and the woman said OK.Well, once I got my first refund, they deducted $6.99 claiming it was a fee for returns that I should have known about. We argued and then they finally refunded that back to me. The guy then told me that you do not pay refunds on returns when their fit guarantee goes wrong. On my second order - it did. It was too tight and narrow when their system said it was a perfect fit. Needless to say, I got a refund but this time $7.99 was deducted! I had to argue a little less this time, but they will refund that. Between the horribly slow shipping and these hidden fees, this is no place that you want to shop unless you are willing to keep trying on shoes and waiting two weeks for returns/replacements just to see if they fit. Just go to a store. On a side note, after this I decided to try Adidas and I went to their site directly and the same ones Eastbay had, Adidas had for $30 less - with FREE shipping! To top it off, the shipments came very quick! Stay clear of Eastbay. They were great in the 90's, but not today. "
"I placed an order on Eastbay for some Jordan Strap Lows. They had a 20 percent off coupon site wide so I figured why not. If you purchase Jordans or a lot of shoes, you'll know that Box Condition is important to a collector of shoes. My Shoes arrived fine, but the box was wrecked. This happened because Eastbay choose to throw the box into a bag with no padding, no cushioning, nothing. Even your most amateur shipping beginner would know a package requires some protection. Eastbay could have easily charged an extra 2-3 dollars for shipping and double boxed the order.So I emailed Eastbay to alert them to what had happened and they replied by telling me they were glad my shoes were fine. That was it. No acknowledgement that they should have double boxed the item, nothing. No offer of a future discount, no compensation in the future for the damaged box. You would think an established company such as this would have better business practices. I order pretty much everything I buy online, and even the smallest independent sellers I've ever dealt with don't just throw an item in a flimsy bag and send it. It's beyond unacceptable and I will never purchase another item from Eastbay. I'd rather spend more and know my item will arrive in pristine condition, than to save a few bucks and end up with the garbage I ended up with."
"I found shoes that I really wanted, and Eastbay was the only website that had them for sale in the style/color I wanted. (They were the Adidas AR-D1 Derrick Rose edition in all black with red soles, if you are interested). I had never ordered from Eastbay before, so I checked ResellerRatings and was very hesitant after the numerous bad reviews they have received. I decided to take a gamble--the shoes were THAT fresh! 5 business days later (I opted for standard shipping, which was FREE for this item) they have arrived and I couldn't be happier. The shoebox came in one of those shipping bags, and the box looked a little worn but the shoes themself were in pristine condition. I am very happy I gave Eastbay a chance!"
"I can't believe that I ordered through east bay. I have had the worse experience ever. I placed an order with you and my card was promplty debited for $270 at the beginning of April. For some odd reason the product never reached me and was returned to sender on April 10. It made it all the way to the Elgin post office and was returned. Why? I have no clue. I call last week in regards to a refund the initial call I was never told about an investigation needed to be done and asked the rep for a refund. I was told as soon as the product reach them my card will be credited. I call back a couple of days later I am then told that an investigation is necessary. Why wasn't I given this information on the initial call now I am contacting east bay a week later the product has not been recieved and I still do not have my refund back on my card?? The worse of it I get a supervisor and she transfers me into a voicemail. What kind of service is this? I find this to be a major issue. I will never order from East Bay ever again. I am truly dissatisfied with the level of service and process."
"I only received one shoe and when I called customer service they said they would send a replacement pair. They told me to tosss the shoe I had because they could resell one shoe. I later found out that if I did not send the one shoe, which I had thrown away per eastbay's recomendation, that I would be charged $100 for the replacement pair. I will never purchase from eastbay again and I have published this review in 9 other places to make sure the internet registers my disastisfaction. BUYER BEWARE"
"STAY AWAY OR YOU WILL BE SORRY. THEY SENT ME A PAIR OF USED SNICKERS WITH OIL STAINS. I CALLED THEM TO COMPLAINED AND THEY DID ABSOLUTELY NOTHING ABOUT IT. THEY DON'T GIVE A DAMN."
"Miserable customer service. Would not pay return shipping for shipping me the incorrect item. I nor my family will never shop here again."
"They have A horrible costumer service and for the thirty time my order came with less items than I bought. "
"I just had a HORRIBLE experience with Eastbay and will NEVER order from them again!!! I placed an online order, which was cancelled by them with NO explanation. I called to reinstate the order, and after 45 minutes on the phone, with at least 20 minute on hold, I was transferred to a Payment authorization center, but rather than connecting to a person, i got a VOICEMAIL, where I had to leave a message!!!!!! I never got my order completed, and I had the worst customer experience ever. NEVER AGAIN will I order from Eastbay."
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