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Eastbay.comCoupons
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    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
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    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

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    Other

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.72/10 4.72/10
    Chance of future purchase: Rating 2.64/10 2.64/10
    Shipping & packaging: Rating 2.94/10 2.94/10
    Customer service: Rating 2.35/10 2.35/10
    Return/Replacement policy: Rating 1.73/10 1.73/10

139 Customer Reviews

Rating 2/10
1/5
modified review posted

"I ordered a shirt for Christmas. It arrived and it was not the right size. I called on 12/26/2014 to make sure I had filled out the return correctly and to make sure that a size large was in stock. The employee assured me that there was and the return would not be a problem. I noticed that I had not received or heard from Eastbay so I logged on to find my return had been canceled. I called in to find out why and the employee said it was because there was not the correct size in stock. I was upset that I was not contacted by phone or email that the size was not in stock. I continued to talk to the employee who apologized for the inconvenience. She then told me to find an item online that was both the correct size and within $50 and Eastbay would charge me what I paid for the shirt and credit the rest of the charge. The employee said to call back when I had found something. I called back and was on the phone with Austin who took my information and said it would not be a problem. He then told me he would need to transfer me to a supervisor for the price adjustment. I was transferred and the supervisor told me I could no longer have the deal I was promised from the other employees. This process has wasted my time and has shown me that Eastbay does not have their customers at heart. Mind you back in December I purchased other items and was thrilled with the service. I now see how Eastbay handles its customers when problems arise. I will no longer be a customer. Moreover, I coach varsity lacrosse at the high school level. We are do for new jerseys and apparel and I was considering going through Eastbay as I thought they were a customer conscious organization. If they cannot handle a simple return transaction I would hate to see how they handle an entire team order. I have been in the retail business for 8 years and understand how things work. Since the supervisor did not understand customer service and credit approximately $30, the company has lost future sales from me individually and my athletic team. To say the least I am thoroughly disappointed with Eastbay and the customer service I received."

modified review This review was modified by swelch14 on January 20 2015 09:09:42 AM


Rating 2/10
1/5
modified review posted

"this is the wors company I ever meet in my life,I made an order for 75 dollars and with the shipping charge 40 made 115 us dollars.
I had 105 euros in my card and I got the surprise it was only 2 euros,I called and they gave me just excuses.
that was the first timeI buyed in eastbay and it will be the last one.
also I will have to wait for a month to recibe my order after pay 40 us
don't buy here.
"

modified review This review was modified by gustavorosario on January 18 2015 05:30:07 AM

Rating 10/10
5/5
modified review posted

"I'm surprised at all of the bad reviews of Eastbay. I've ordered 5 times and had an excellent experience each time. I had to make one exchange and it went smoothly. I love the Eastbay brand of clothing. It's very good quality at a fraction of the cost of the big brands, and I like that it's made in the USA. This is my go to store for athletic gear."


Rating 2/10
1/5
modified review posted

"DO NOT ORDER FROM THIS TERRIBLE, CHEAP COMPANY! They are terrible, they're bait n switch and customer service reps are the actual worst I've ever dealt with. STAY AWAY!!!!"


Rating 2/10
1/5
modified review posted

"Eastbay delivery is very disappointing and frustrating - they use UPS as a courier and I had many problems receiving my order. They have poor customer service and communication and their email responses are always delayed. My order was going to the incorrect location and by the time they realised the address was incorrect and advised the courier, Eastbay decided to cancel the order to be returned to them. Ive been waiting for my order for 2 months and expect a refund at least for not getting my order. I will never buy from them again."

modified review This review was modified by charmaine_iz on January 15 2015 02:13:13 PM

Rating 10/10
5/5
modified review posted

"Eastbay is the best website ive ever shopped online with! my shoes KD7 Texas came right on time. I LOVE EASTBAY"


Rating 2/10
1/5
modified review posted

"I ordered a Miami Dolphins hoodie early December for Christmas and when it was shipped there was a huge shipment error where UPS handed it over to USPS in the wrong city and USPS didn't even bother getting the package to my city before sending it back. That's when the real problem began. I contacted their Customer Support and they tried saying I put the wrong address which I clearly did not. Even if I did the package never even got to my city regardless. They furthermore told me I had to get a return and they could not simply reship the item. That resolution would have been okay if the item wasn't removed from their site days later so I could not re-order. Support told me there was absolutely nothing they could do and to wait for them to get the item back. As NFL items usually change rapidly I told them there was likely no chance the item would be back, if they could just simply send me the item back that I paid for and they shipped via an unreliable method. They told me once again that I was out of luck and to just take my money back. Well I finally am getting my refund 4 weeks after my original order and I will NEVER do business with Eastbay again. It shouldn't be that hard to re-ship an item or to help the customer that didn't even want a refund but the item instead. I am not surprised their overall reviews are so poor."

modified review This review was modified by Celicarunner on December 30 2014 01:03:06 PM

Rating 2/10
1/5
modified review posted

"Don't buy from this company, their customer service is appauling, more interested in themselves rather than problem resolution, m,y girlfriend is still waiting for her Xmas gift voucher for her friend"


Rating 2/10
1/5
modified review posted

"Commande :
Achat d'une paire de Air Force 1

1 mois d'attente pour la livraison ! Shipping & Handling: 39.99$

Produit reçu défectueux, trace de colle, brulure ...

Signalé au vendeur, plusieurs photos envoyé dès réception ! Aucun dédommagement !

Très déçu, 1ère et dernière commande chez Eastbay !

JE DÉCONSEILLE VIVEMENT !

"

modified review This review was modified by Bruhf on December 12 2014 03:57:55 AM

Rating 2/10
1/5
modified review posted

"After waiting 5 business days to receive my item (not including the weekend) I opened the package to find one of the shoes had been worn already the toe box had the bent mold in it right where your toes bend as if it had been worn a few days and repackaged. If that wasn't the case it's a pretty bad defect. I asked the Eastbay rep if I sent these shoes back because of a manufacturer defect if I could get another pair of the same shoe in the same size shipped to me with either next day shipping or two day shipping once they received my return because I need the shoes sooner rather than later. His response was straight forward and a flat out "No. We will ship using standard shipping". This is the type of response that is not customer friendly WHATSOEVER! I have had similar things happen with other websites where they completely understood the situation and didn't want there valued customer to have to wait over two weeks from the date of original purchase to enjoy a product that they chose to buy from their company. Very bad business and after using Eastbay for many many purchases in the past they just lost a long time customer. Now I will have to wait over another week or so to get the shoe I ordered a week ago!"

modified review This review was modified by dwinters7613 on December 04 2014 12:29:47 AM

Rating 2/10
1/5
modified review posted

"This is the second time I have ordered with eastbay and paid extra money for my package to be delivered within 1-2 business days and I am now on day 6 with no delivery. The customer service rep that I "spoke" with on the online chat was completely useless and unhelpful. I'll stick with Amazon from now on. "

modified review This review was modified by jennyli on November 12 2014 07:28:57 AM

Rating 2/10
1/5
modified review posted

"This is the worst online shopping company ever. I use the same card and billing address for all my purchase, but I get account verification calls every time I placed an order!!! I asked if they can put a notes on my account, they told me this is no way around it. So ridiculous!!! They waste me so much time on the phone, I would not recommend anyone to shop with them!"

modified review This review was modified by Alpaca-J on October 31 2014 10:23:42 AM

Rating 2/10
1/5
modified review posted

"Placed my order on 09/06/2014 and never received the item. According to UPS tracking, showing delivered but I do not have possession of the product. Have been dealing with UPS claim department. They are horrible!!!
Never speak with live person when you call 1.866.302.9443 and routed your call to leave a message. I still have no resolution after multiple voicemail and email to them. Terrible experience!!! Never to shop at Eastbay.com again !!!! Worst customer service!!!!
"

modified review This review was modified by stl2slo on October 26 2014 12:30:23 AM

Rating 10/10
5/5
modified review posted

"Most of the complaints seem to be based on having to return shoes or sizing issues. Being aware of the size of my feet, and not guessing - I had no real issues with this. All I know is that I ordered four pairs of shoes, for significantly less than I'd pay in Australia and they arrived in four days... They all fit, they're exactly what I ordered and I'm really happy with my experience. While the shipping was a little pricey for one pair - it didn't increase significantly with the extra items. Volume ordering plus a 20'% discount code made it a really cost effective exercise."


Rating 10/10
5/5
modified review posted

"I have used eastbay for the last 7 years because I can't find my shoe size in any stores because I wear a 15. I have ordered everything from basketball shoes to baseball cleats to running shoes and have never had a bad experience. I was actually shocked when I got on here and saw these reviews sometimes I wonder if people don't know their own size. How do you not know what size shoe you wear? They even have a chart on the description of each shoe saying whether it runs large or small. They also always have free shipping and if they don't you can find a coupon code with a simple Google search. "

modified review This review was modified by bgreenwood28 on October 14 2014 01:00:24 AM

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