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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 601 West Linden Avenue, Linden NJ, 07036
    • Contact: customersupport@eastcoasttvs.com
    • Phone: (866) 496-5784
    • Customer Support: (866) 496-5784
    • Business Hours: Sun-Thurs: 10am-7pm. Fri: 10am-2pm.
    • Fax: (908) 698-0592

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.57/10 9.57/10
    Chance of future purchase: Rating 9.06/10 9.06/10
    Shipping & packaging: Rating 8.30/10 8.30/10
    Customer service: Rating 8.77/10 8.77/10
    Return/Replacement policy: Rating 9.21/10 9.21/10

2,283 Customer Reviews

Rating 8/10
4/5
modified review posted

"Great price, and tv. Shipping fees should be more clearly listed."


Rating 10/10
5/5
modified review posted

"I purchased an expensive Samsung TV from East Coast TV several months ago. This TV was so new on the market they were not available to see in most stores. I shopped on line for the best price. East Coast TV's offer was the best price out there. The savings totaled over $300.00. Was it worth the risk? I live in the Phoenix area so ordering a TV from a company in New York that I never heard of made me nervous. I read a few reviews about them and decided to call East Coast TV. After speaking with a company representative I made the purchase. The representative offered to add a HDMI cable as well. The TV arrived exactly as promised. On time and in perfect condition. I would recommend East Coast TV and would definitely purchase from them again."


Rating 10/10
5/5
modified review posted

"Least Coast TVs have all 3 "P"s:

Best PEOPLE
Best PRODUCTS
Best PRICES
"


Rating 10/10
5/5
modified review posted

"i searched the Web for the best deal on the TV I wanted. One simple call to East Coast TV saved me about $700 over the best local price! The TV arrived promptly and was unpacked and tested for me. "


Rating 10/10
5/5
modified review posted

"Excellent Customer Service!! I enjoyed shopping here."


Rating 10/10
5/5
modified review posted

"Best price that I could find and customer service was great. Shipping speed was good too."


Rating 10/10
5/5
modified review posted

"Was amazed at the price. Best on the internet! Was even more amazed when the item arrive promptly. East Coast TV rocks!"


Rating 10/10
5/5
modified review posted

"East Coast had the best price and excellent service. I will use them again"


Rating 8/10
4/5
modified review posted

"Amendment: I have amended my rating because right after I posted my review I got a call from the company and they wanted to make it right. This clearly shows a focus on customer experience that improves my opinion of the company and the likelihood that I will purchase from them again.

East Coast TVs has great prices - or at least the price on the TV we wanted was the best price around. However, their sales and customer service reps were so horrible that I will never purchase from them again. I am price sensitive and I do a vast majority of my shopping on the internet, and hands down, my experience with East Coast TVs was the *worst* I have ever experienced. When I spoke with sales and customer service on the phone they were flat out rude. In addition, their return policy is terrible. We purchased a TV and a TV mount. The TV mount arrived weeks before the TV - so we didn't open it. When the TV finally arrived and we went to get everything setup, we found that the mount we purchased was no thinner than the one we already had, and the quality was lower. I called to ask about returns and the guy shut me down, telling me there was a 5 day return policy. I explain that the TV just arrived and we hadn't opened the mount before. He basically said too bad. I also ended up calling on the weekend - per their website they are open. After going through the router and waiting on hold for a long time, a rep finally answered, only to tell me I'd have to call customer service on Monday - note, there is nothing on their site with the contact info suggesting they are closed on Sundays.
"


Rating 10/10
5/5
modified review posted

"Order was delayed initially but thanks to quick and responsive management. I have the issue resolved and I am happily waiting for the shipment "


Rating 10/10
5/5
modified review posted

"I had a wonderful experience shopping with East Coast TV. The price was right. Shipping on time. And friendly staff whin I had any questions."


Rating 10/10
5/5
modified review posted

"I was skeptical when i first found East Coast TV online thinking the deal I saw was too good to be true ... I was happy to find out that everything turned out as I had hoped ... I have been enjoying my new TV since 2013 and continue to shop at East Coast TV when I am in the market for tv's ... thank you again ! "


Rating 10/10
5/5
modified review posted

"I bought a Samsung tv un65f8000 .i got my tv on time.customer services was good. delivery was good and professional .and most important is my tv which is very good. i am very happy with this purchase."


Rating 6/10
3/5
modified review posted

"I ordered a Samsung Smart TV 60UN7150 on 12-02-14 at their advertised price $1,295.00. and showing on my order that Free ground shipping (7-10 Business Days). Received a confirmation of my order via email on the same day. However I did not receive any notification about the shipping. When I called them on 12/8/14, the sales rep. said that they did not contact me or made the order because they do not have the item in stock and that they will not be restocking this item again. So, they canceled my order.
For my surprise, i saw today (12/12/14) on their site, that they are offering the same TV at $ 1,699 (and it says in stock, shipping in 1 to 2 days)!! So, don't trust this company when you see a low price item. It is a trick!!!
i lost my opportunity of purchasing at that same price from another business.

Edit 12/13/14
Tonight i received a call from manager, and my order is being reinstated as initially ordered on 12/2/14 and item should be shipped on Monday 12/15/14.
Thank you manager Tony for stepping in and correct your employee's bad action. Really appreciated your fast action and do the best for your customers! Once item is received by end of next week as you promised, i will certainly be reviewing this comment again with the final output. Changing today the rating to from 1* to 3*
"

modified review This review was modified by SuCharlotte on December 13 2014 05:44:47 PM

Rating 10/10
5/5
modified review posted

"I shopped for a flat screen TV locally and online. East Coast TV had the largest selection of top brand TVs. I ordered a Panasonic 60" plasma TV from them. They informed me that they did not have an arrangement for the free shipping to Colorado. They worked out shipping at a very reasonable cost to ensure I would receive the TV I had ordered. When it was delivered in 5 days, the shipper set it up, ensured that it was working and removed all of the packing material. If I need to replace another TV East Coast will be the first place I shop."


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East Coast TVs is a merchant member
East Coast TVs participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,919 merchant members.