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Store InformationStore Info
Full Rating Profile
    • Address: 601 West Linden Avenue, Linden NJ, 07036
    • Contact: customersupport@eastcoasttvs.com
    • Phone: (866) 496-5784
    • Customer Support: (866) 496-5784
    • Business Hours: Sun-Thurs: 10am-8pm. Fri: 10am-2pm.
    • Fax: (908) 698-0592

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.44/10 9.44/10
    Chance of future purchase: Rating 9.03/10 9.03/10
    Shipping & packaging: Rating 8.57/10 8.57/10
    Customer service: Rating 8.94/10 8.94/10
    Return/Replacement policy: Rating 8.57/10 8.57/10

2,059 Customer Reviews

Rating 8/10
4/5
modified review posted

"Ordered a 75" Samsung TV from East Coast with free 7-10 day delivery. The order was delayed and Tony called me to apologize. He gave me a discount on my order price and also included the "White Glove" delivery for free!"


Rating 10/10
5/5
modified review posted

"I had an issue with the TV being back ordered but the customer manager called and took complete responsibility and took care of the issue. I went from a very dissatisfied customer to a very happy one. Always good to see a responsive company!"


Rating 10/10
5/5
modified review posted

"I was somewhat concerned when I ordered a 55" TV from East Coast since their cost was the lowest. I decided to take a chance. Everything occurred perfectly with the order and the delivery. I would not hesitate to order again from them.
My one minor complaint was the shipping company did not call to set up the delivery. They just showed up. Luckily we were there.
"


Rating 8/10
4/5
modified review posted

"It has now been over 5 weeks since I ordered a TV (LG 55EA8800) that East Coast TVs claimed to be "in stock". Do not trust their web site for in-stock status - call and confirm availability if you want to do business with them.

Update: Head manager Tony called me with profuse apologies for the delay. TV has now shipped and the price cannot be beat.
"


Rating 10/10
5/5
modified review posted

"Their pricing is best but again it has 'hidden' charges. Ordered TV online from their best deals (with free shipping and TV mount). Got called afterward for order updates and was told that insurance must be added for 5% of the cost (it is stated in their shipping policy that insurance is required for large items) Furthermore, the wait for the item would be 2-3 weeks although the website indicates that item is ship in 1-2 days.

Its been exactly 3 weeks since I ordered and the status JUST change to shipping soon. I hope the TV will really be shipped soon. The TV price actually has gone down on their site since I ordered, but I dared not try to ask for adjustment risking possible further delay.

Updated 8/6 - George - the manager contacted me to confirm the shipping detail with an upgrade shipping with white gloves delivery; also took care of the price difference with a credit refund. Happy with the good customer service.
"


Rating 10/10
5/5
modified review posted

"The manager Kenny called me personally and took great care of me. Confirmed that TV is shipping out today."


Rating 10/10
5/5
modified review posted

"I will post my final assessment on this merchant after I receive my merchandise; it has been more than two weeks now, and their sales manager is contacting me. We will see how it goes..."


Rating 10/10
5/5
modified review posted

"This is a complete revision to my original posting. It was quite negative since I was experiencing frustration with delays in getting my TV and problems with the delivery co. After posting my experience here I received a call from Jay at East Coast. He resolved my issues, got my TV delivered and credited me back some of the cost for my frustration. I can honestly say that he was there to resolve the problem and made it right. Nice recovery. Thank you. Shipping process is not very flexible. I don't really recommend the white glove delivery. It's not worth it. All they did was bring it in the front door (literally), take the top of the box off and plug in the TV to see if it turns on. They were in and out in like 2 minutes. Not worth $120 plus $80 insurance. I normally can get any other delivery co. to do the same. Looking back, I should have taken the free delivery. Just sayin."


Rating 10/10
5/5
modified review posted

"I ordered a Weber Summit S-670 Grill on 6/19/2014 via the website. I received a call the next day stating that I was outside of their trucking delivery area (I live in MN), but they offered to sell me the white glove delivery at 1/2 price. With the extra delivery charge I was still saving hundreds of dollars on this grill. I see no issues with this company that others have stated below. Simply read the agreements for delivery etc. Ty was excellent to work with over the phone 5 star rating for this company. Shipping did seem to take a while, but not a deal breaker by any means! Keep up the good work."


Rating 10/10
5/5
modified review posted

"“The head manager from East Coast TV’s contacted me and mitigated the entire order within minutes of posting my review. This proved to me they are in fact monitoring and taking seriously the feedback from the consumer and striving to maintain a higher reputation. They also threw in a shipping upgrade to the original order which they did not have to do. Although my initial experience left me unhappy I can no longer say anything negative about East Coast TV’s considering their timely and diligent effort to maintain my business and process the order. That said I re-rate the vendor at 5 stars due to the sheer attentiveness and will to rectify my original experience, and that is what a high standard of customer service is all about.”
"


Rating 10/10
5/5
modified review posted

"Their prices are unbelievable. The company initially made a mistake in their pricing and the entire management team got behind it to correct the issue. Overall I am very impressed with this organization. You can't find a better price on line for their TVs."


Rating 10/10
5/5
modified review posted

"Ordered, received verification call and was shipped in 2-3 days. Received in excellent condition and notified prior to delivery. The item I purchased was cheaper then Walmart and no sales tax."


Rating 8/10
4/5
modified review posted

"I was charged for a "delivery insurance" which I don't
believe is honest.( It protects Eastcoast not me and who
is the Insurer ?
Yours Truly
George Mirra
"


Rating 10/10
5/5
modified review posted

"Dont know what all the complaints are about got a great price on samsung 65'' curved 4k tv and got it 3 days later!! just as described extremly happy with the tv.
the hardest part of the purchase was reading what stupid people wrote in thier reviews. Sure they try to sell you the extras, but who doesn't these days. If you don't want them then don't buy them, but don't cry about it when they try and sell you them.
Would buy from again.
"


Rating 10/10
5/5
modified review posted

"This is a revision to my original review. There were issues with my order that were resolved by East Coast TV. I received the TV in fine working condition and a great price."


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East Coast TVs is a merchant member
East Coast TVs participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,856 merchant members.