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posted Jun-28-2004 “We responded to EVERY e-mail this individual has sent, AND we have shipped them the correct product AND let them keeep the mistaken software as an apology. They have recieved the software as we have the delivery confirmation.”
posted May-27-2004 “We believe in 100% customer satisfaction.
To prove this, we will publicly announce to this customer that we would be more than happy to provide a $100.00 store credit to him whereby he may purchase any software title from our store.
We would not knowingly sell any ounterfiet items, and in this software business it is becoming increasingly dificult to determine the origional from the fakes.
We do care about every customer, whihc is why we will pay the $600.00 per year it costs for a Platnum Resellerratings account so we can reply and work with each and every customer to bring about a satisfactory solution to their problem.
Feel free to send us an e-mail at our contact address, and we will respond with an answer. We dont ignore e-mails or try to hide from any problems, and we hope this responce demonstrates such.
Thank you,
Eagletronics.com”
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posted Jun-24-2004 
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![Share](javascript:share_rating({"review_body":"I ordered partition magic from eagletronics at the beginning of March 2004.<br><br>I received Drive Image within a week. After telephoning and emailing eagletronics for two weeks, because I didn\u0027t want to pay shipping when they had sent me the wrong product, I spent the extra money to return the product, following the instructions on the eagletronics website to ensure Partition Magic got to me.<br><br>After another two or three weeks, Partition Magic had not arrived. I emailed eagletronics at least once a day for a week, maybe a week and a half, with no response. No response, that is, until I emailed threatening that I would reverse my bank charges. <br><br>Upon receipt of this threat, they suddenly replied, apologising and reassuring me they were sending out my product.<br><br>So far, it is the end of June and I still have not received my product. I have paid in full for the item, but eagletronics is not reposnding to my emails. <br><br>Added July 05: To reaffirm, I have received to date no products from Eagletronics and have not had the fortune to keep the incorrect one, which I returned at my cost.<br><br>>> <br>>> ----- Original Message -----<br>>> From: Oscar The Duck <br>>> To: help@eagletronics.com<br>>> Sent: Mon, 26 Apr 2004 13:28:43 -0700 (PDT)<br>>> Subject: order status?<br>>> <br>>> >Hi there,<br>>> ><br>>> >I\u0027ve emailed several times asking the status of my >> >order. I received a wrong product, sent it back >> >several weeks ago as instructed on the website and >> >have received no word since. I ordered PArtition >> >Magic, but received Drive IMage in error. If I >> don\u0027t >> >receive any response soon I shall be reversing the >> >bank charges and getting my money back. >> > >> >Please be assured, ANY contact would be nice. Just >> an >> >email to assure me there\u0027s someone alive over >> there. A >> >phone call, *** *** ****, leaving a message for >> James<br>>> >telling me that you\u0027re doing everything you can.<br>>> ><br>>> >My name is James Harrison. I don\u0027t have my order number handy, but can get it to you if you ask me for it.<br>><br>>Yours<br>>James Harrison<br><br>\t<br>X-Apparently-To: oscartheduck@yahoo.com via 206.190.38.44; Tue, 27 Apr 2004 16:18:51 -0700 <br>Return-Path: <br>Received: from 66.7.130.98 (EHLO mail.vendio.com) (66.7.130.98) by mta115.mail.scd.yahoo.com with SMTP; Tue, 27 Apr 2004 16:18:50 -0700 <br>Received: by mail.vendio.com (Postfix, from userid 8) id D38E713E9; Tue, 27 Apr 2004 16:18:50 -0700 (PDT) <br>Received: from eam01-red.auctionwatch.com (si3-1.auctionwatch.com [10.1.32.100]) by mail.vendio.com (Postfix) with ESMTP id 4F985139D for ; Tue, 27 Apr 2004 16:18:50 -0700 (PDT) <br>Subject: Re: order status? <br>To: \u0022Oscar The Duck\u0022 <br>From: \u0022www.eagletronics.com\u0022 Add to Address Book <br>CC: <br>Reply-to: \u0022www.eagletronics.com\u0022 <br>Message-Id: <br>>--- \u0022www.eagletronics.com\u0022 <br>>wrote:<br>>> >> Hello, James we are sorry it had to come to this for you.<br>>> <br>>> Please send us your mailing address and the name of >> the software title >> you need replaced and we will ship one off to you<br>>> ASAP.<br>>> <br>>> Thank you,<br>>> www.eagletronics.com<br><br><br>The above email from me would seem to indicate that I did in fact get frustrated with eagletronics for not replying to my emails and tha teagltronics acknowledged this.","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/148001#comment148001","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"oscartheduck","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"COMPLETE SCAM. I bought software from them and it was an illegal copy. Intuit told me they are in litigation with eagletronics.","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/185939#comment185939","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"arcon2600","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I saved 40% on some accounting software. Had I bought it from the original manufacturer, I would have paid another $200. The contents were identical to what I would have gotten from a retailer. I ordered it at 2 in the afternoon and had it the next morning. No complaints at all on this purchase!<br>","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/168440#comment168440","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"deliahfun","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased Quickbooks Pro 2004 from www.eagletronics.com on May 4th and the order was delivered on May 10th.<br><br>The product does not work nor was delivered as advertised. I have tried to contact the merchant but I have had no luck in getting a hold of anyone or a refund.<br><br>Here are the details:<br>No mfg documents, manuals, or proof of authenticity was included. The software disk was packaged in a plain white envelope with a generic registration key glued to the envelope. When an attempt to use the software was made it was unusable product. The registration key was invalid and the software would not install due to lack of a proper registration key. Further inspection proved the product to be pirated software when compared to actual store bought software that is packaged by the original mfg. The software delivered by eagletronics.com had a Black & White printed on label on the disk; the store bought software had a color label.<br><br>Seven attempts over a week period were made contact eagletronics.com but they would not respond. There website lists only an email address for customer service so I was unable to contact them by phone; I was only able to send them email messages regarding my problem.<br><br>I have since disputed the charge on my credit card and sent back the pirated software to the address listed on the delivery envelope.<br><br>Also I have looked online for other comments about this merchant and many other people have had the exact same problems that I have (bad product, no service\/refund).<br><br>Sincerely,<br>Tod Bloxham","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/143568#comment143568","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"ratings69","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I orderd corel bryce 5 from eagletronics. CD came in cardboard envelope. Inside the envelope was typical paper cd sleeve with transparent window. The cd label itself had delaminated. I did not open the sleeve and returned it asking for a replacement. Was promised new one via email. I returned the product registerd mail. Arrived at HIALEAH, FL december 22 04. I know this because of the usps tracking site. They never picked it up from the post office. Another promise of support via email. Still no CD. Their phone number gets you to a voice mail service that never accepts messages. Online chat never operates. I can not reccomend this vendor. They maybe ok if everything goes ok.","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/182961#comment182961","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"rt1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is my first eagletronics.com buy but not my last. I ordered Norton GHOST 2003 and it arrived four days later. I thought I would post now in case I hose my OS doing a backup and restore. Yes I read the post on here and other review sites (but I also know there are usually two sides to a story)<br>but for less than $10.00 for a new (cd only) I didn\u0027t care but eagletronics.com didn\u0027t let me down. GHOST comes with the manuals on the cd but not the human expertise to use it correctly and if you get in a hurry doing a restore and lose all then what have you gained by buying GHOST in the first place? I\u0027m just trying to make data recovery less painful.<br>I have no use for NSW Professional. Before I ordered from eagletronics.com I talked with them concerning GHOST 2003 via chat on their site and they answered my questions to my satisfaction about ordering.<br>Give them a try.<br>I did and look forward to buying from them again. <br> ","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/163495#comment163495","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"emptypockets","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I received what Intuit tells me is bootlegged software (QuickBooks 2003) from Eagletronics. They are now apparently \u0022permanently out of business\u0022.","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/195361#comment195361","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"n3cs","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I got good service from Eagletronics.com. I bought Lotus Smartsuite and Corel Wordperfect Office 11. The software came a couple days later. I installed it. I registered Wordperfect and downloaded updates from the company websites for both office suites. The software seems to work alright. The prices are great. I\u0027m concerned after reading some negative customer reviews about pirate software, but the discs looked professional and were recognized by the company websites. I have to assume the good prices were because the software was being discontinued by the company and dumped at bargain prices. I would buy from this store again because their prices are very good, and they do deliver the product promptly--in my case.","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/182297#comment182297","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"Gene Trumbo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered Power Producer 2Gld.<br>Unfortunately the Key did not work.<br>I e-mailed Eagletronics about it only 2 times before I was satisfied; there was a dash that shoudn\u0027t be there.<br>100% \u0022A\u0027 1 sevice. I will deal with them again.<br>Friendly & good service.Thanks Guys.<br>MLBJ. New Zealand. ","link":"http:\/\/www.resellerratings.com\/store\/Eagletronics\/comment\/152624#comment152624","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Eagletronics.jpg","store_name":"Eagletronics.com","username":"mlbj14","rating":"5"}, "single");){kind=link}
"I purchased from this company, then I immediately emailed them to cancel the order. They never replied and sent the item anyway. Now I have to return the product.
Luckily I won't be charged the 15% restocking fee as they stated.
DO NOT purchase from this company! I SHOULD HAD READ THE PEOPLE'S COMMENTS ON THIS PAGE! DAH
UPDATE:
12/15/04
I have YET to receive the refund they promised to me via email on 12/2/04. I emailed them wondering where the refund and have yet to receive a reply."