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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Eadoffroad.com Eadoffroad.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 5874 S Hanover Way, Greenwood Village, Colorado
    • Contact: sales@eadoffroad.com
    • Phone: 888-521-0170
    • Customer Support: 888-521-0170
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 9.17/10 9.17/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

430 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2015-07-24

"Good service! Awesome products!"


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Verified Customer
Rating 10/10
5/5
2015-07-23

"Order filled quick and priced right."


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Verified Customer
Rating 10/10
5/5
2015-07-14

"Fast Delivery !!! Great Price !!! Quality Product !!! A+++ Rating."


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Verified Customer
Rating 4/10
2/5
2015-07-13

"Just not very customer friendly (i.e. not informative at all).
I ordered some tail lights which was a GREAT price but shows on website I ordered but no estimated delivery date. This was over a week ago my order still shows "processing"....when I try to call there Customer Service # is no answer on the phone have tried several different times during the day. Really just want the website to give more information like other website.
Got order email confirmation
Order being packaged
Order being shipped & estimated date of delivery
Tracking # of delivery
This way I know that my money just didn't go out there to someone & never getting merchandise."


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Verified Customer
Rating 10/10
5/5
2015-07-12

"Order was perfect and arrived very quickly! Will definitely purchase from them again! "


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Verified Customer
Rating 10/10
5/5
2015-07-09

"Good pricing and fast delivery, couldn't be happier. Thanks again. "


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Verified Customer
Rating 2/10
1/5
2015-07-08

"Ordered a Warn winch bracket for my F 250 from these people plainly said on website that mounting brackets were included when I received it there were no brackets included made numerous phone calls to them no answer no return call email them numerous of times no response its been over 3 weeks now haven't heard a word not a company I will deal with again this is one of those you fear from ordering online"


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Verified Customer
Rating 10/10
5/5
2015-07-07

"Product was delivered extremely quickly. "


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Verified Customer
Rating 2/10
1/5
2015-07-07

"I haven't received my order yet. I haven't gotten any updates since I placed the order."

Rep reply posted Jul-07-2015

EADOffroad, Eadoffroad.com rep has responded

“Hello,

We have been trying to reach you for days and think our emails are going into your junk mail folder or that maybe the email you entered with the order is in-correct.

Your order was received last week and although all the items are in-stock one item needed to be assembled by our supplier. Due to the holiday this was delayed a couple of days but will be shipping today.

Our records show that we sent a total of 4 emails between 7/1 and 7/6 (3 business days because of the holiday). The product will ship today (4 business days out from the day ordered).

We sincerely apologize for any inconvenience and hope you get a copy of this reply from ResellerRatings so you know what transpired.

EAD Offroad”


No Avatar

Verified Customer
Rating 6/10
3/5
2015-07-04

"It was OK they charged me three times for the same stuff and took a week to get the 2 charges back too me "


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Verified Customer
Rating 10/10
5/5
2015-07-02

"EAD did a great job with our order. They had very quick email responses when I had questions. "


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Verified Customer
Rating 10/10
5/5
2015-07-01

"Excellent service! I have no complaints. Thank you."


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Verified Customer
Rating 10/10
5/5
2015-06-29

"They have some of the best prices and great quality."


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Verified Customer
Rating 10/10
5/5
2015-06-14

"EAD was very helpful and quick with their response time to issues regarding my order. I'm very happy about how quickly they will be getting my order out considering a long backorder. "


No Avatar

Verified Customer
Rating 10/10
5/5
2015-06-12

"The only thing that I didn't like as a first time buyer was ur confirmation or the lack of confirmation of the order.. after the last step in purchasing an order with ya'll the next screen just says thank u.. No confirmation number no tracking no receipt I got nothing.. So the next day u kinda freak.. I checked my statements and there's a charge there and now I'm calling you guys and no one ever picked up the phone or called back from the messages I left... finally after three days of not knowing if I got scammed or not I get an email from UPS saying here's a tracking number that something from u guys were being shipped so that was the only thing indicating purchase was right..Other than that I got what I asked for and I know what to expect next time"


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Eadoffroad.com is a merchant member
Eadoffroad.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,847 merchant members.