Sports & Outdoors
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"I lost my Gloves last weekend and needed a replacement quick, OMCGear as they are now called had my size in stock at the 2nd best price, the company that had the 1st best price only offered standard shipping? (who knows why) I placed my order at OMC and at check out selected 2nd day air shipping for additional $$ I got an email order confirmation 2 minutes after order. Two days later I hadnt received a "shipped" confirmation, so I emailed them and got no response, the third day (they day before departing to Vail) I still had not received the order or an email confirmation so I called, after getting their VM 3 times someone finally answered & after a long hold they were able to figure out that they didnt have my order in stock? Are you shitting me? 3 days to figure out if it was in stock? I had to shell out double at the mountain thanks to these idiots. Never again"
"Terrible company. Ordered a pair of snowshoes that were supposed to be in stock. After a few days of no info reshipping from them, I called and found that the first order had just disappeared from their system. I reordered. A week later after many unreturned emails and phone messages, they write and say the item is out of stock and the order has been canceled."
"Have placed 16 orders with these guys internationally (Australia) for over 50 products and ever single item was correct and every package was sent on time - fantastic success rate (this review should count for at least 5 reviews). In total I've spent over $10,000 USD with these guys and ver happy with service and price. Keep it up EOMC. Sam"
"About Your OrderNov 9, 2012 6:13:45 PMHello Xxxxx, Please accept our apology for the delay in your goods. There was a shipping error that prevented your package from moving forward. I have your package and have fixed the problem and prepared a new shipping tracking number. The new tracking number for USPS is: CJ238538625US The next pick up for USPS is on Monday and your package will move forward at that time. I apologize for the delay a hope to keep your business for future orders. We have recently launched our web site and are working out some of the problems. Regards, Robert Supervisor Oregon Mountain Community 2975 NE Sandy Blvd Portland OR 97232 503-227-1038Nov 9, 2012 6:06:39 PMNew tracking number: CJ238538625US RFNov 10, 2012 11:13 AM JSTHello Xxxxx,Please accept our apology for the delay in your goods. There was a shipping error that prevented your package from moving forward. I have your package and have fixed the problem and prepared a new shipping tracking number. The new tracking number for USPS is: CJ238538625USThe next pick up for USPS is on Monday and your package will move forward at that time. I apologize for the delay a hope to keep your business for future orders. We have recently launched our web site and are working out some of the problems.Regards,RxxxxxSupervisorOregon Mountain Community2975 NE Sandy BlvdPortland OR 97232503-227-1038Nov 7, 2012 6:37 AM JSTHello,Your package was shipped out via USPS Priority mail on 10/31/2012. Please keep in mind it can take up to 10 or more business days for the package to reach its final destination.Once and awhile USPS has troubles when scanning packages causing the tracking numbers to not update. I can assure you that it has left our building and is in route to you. If after 10 business days have passed and you still have not received your package, please contact us and we will start a trace.Thanks,NxxxOMCgear.comCustomer Service Supervisor1800-538-3604 October 31, 2012 3:45 AM JSTYour order with OMCgear has shipped! You can check the status of your order by logging into your account. If you have any questions about your order please contact us at firstname.lastname@example.org or call us at 1-800-538-3604 Monday - Friday 10 - 7, Saturday 10 - 6, Sunday 12 - 5 Pacific Time.Your shipping confirmation is below. Thank you again for your business.Your Shipment #10000xxxx for Order #10000xxxxShipped ByTracking NumberUSPS International PriorityCJ237123431USYour Order #10000xxxx (placed on October 30, 2012 6:02:22 AM PDT)"
"I ordered some hiking boots and was very pleased with my shopping experience and especially the price. They shipped via UPS Ground after a one day delay. Customer service is not always available (possibly on lunch break) but when you reach someone by phone they are helpful."
"I ordered 3 items for a backpacking trip. After pending for a couple of days I received an email because one of my items was out of stock, annoying but fortunately it wasn't the item I really wanted. I called the next day and they offered to either remove that item from the shipment or replace it with a similar item. Within an hour of getting off the phone the order was shipped, it took 5 days to receive. I would absolutely order from this company again. They had great prices on what I wanted and I did not experience any issues with the customer service. "
"Awful company! There is no possibility to leave any feedback. Receiving parcel I was asked for extra money to pay. E-OMC couldn't even explain what this money was for. I wasn't even told that I needed to pay extra money. Furthermore this company doesn't answer my questions. I would not recommend shop there."
"After reading several negative reviews, with some trepidation I ordered a Patagonia jacket from them because the price was very good. I received a free upgrade to 3-day shipping, the order was processed promptly, and I received the jacket in 3 days. Everything was fine and I am quite satisfied. It is unfortunate that others have had different experiences. "
"Terrible company that will not allow defective products to be returned or get a refund. Do not do business with this scam company"
"I ordered two Marmot rain jackets for my wife and myself. The prices were very good on these discounted jackets and shipping was free. Unfortunately, the jacket for my wife was too large and had to be returned. A few days after mailing it back to Oregon Mountain Community via USPS Priority Mail, my charge card was credited for the purchase price of the jacket. The service is excellent and I will shop at Oregon Mountain Community again."
"I've just had the most difficult experience trying to deal with customer service at e-omc and trying to exchange an item. There seems to be constant confusion on their end and no one seems to know whats going on. trying to get anything answered is next to impossible. Eventually I actually opted to cancel my order as opposed to dealing with them any longer. If you buy anything from e-omc, I hope you wont need to return/exchange it."
"I recently ordered a backpack and am very pleased with my experience. At first I was hesitant because I read some negative reviews on this website, but I decided to take the risk because it was much cheaper than anywhere else.I emailed before submitting my order to confirm that the item I wanted was in stock. They responded promptly so I placed my order. It was shipped to me within 1 day and arrived on time. I am completely happy with everything.I would definitely recommend this business and would buy from them again."
"Beyond having the best pricing from time to time on certain gear, this is a HORRIBLE online company. In this day and age, you should have a clear picture of what items you have in inventory and what items you don't. E-OMC has no clue. Here's how it works (they've told me this): 1. You place the order, having fund held on your cc. 2. Someone goes to see if the item is there. 3. If it is not, they hand it off to another person to make sure it wasn't misplaced. 4. If they still can't find, they will contact you via email stating they are out of stock and refund your money. Unbelievable. Stick with Mountain Gear or even better Backcountry.com if you are looking for gear online. They are leaps and bounds ahead of E-OMC. "
"I ordered a Smith helmet from E-OMC, which was on sale, the price was $50 less compare to everywhere else. The order was delivered to Russia (!) in about 20 daysThank you guys, you are awesome :)"
"I ordered a pair of climbing shoes online from E-OMC, which were shipped to Australia. The order was shipped within a few days, and arrived in within a few weeks. Items were as described. However, my experience with E-OMC's customer service was not good as E-OMC did not respond to an email I sent asking about their returns policy. I am giving E-OMC a second chance (buying another pair of climbing shoes), but will not order from them again if I experience any more problems."
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