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Stores > EXcaliberPC.com

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  • EXcaliberPC.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4221 Business Center Dr. #4
    • Contact: support@excaliberpc.com
    • Phone: 1-877-Buy-EXPC
    • Customer Support: 1-877-Buy-EXPC
    • Business Hours: 9:00am - 6:00pm PST, Monday - Friday.Close: Saturday - Sunday.
    • Fax: 1-510-372-0611

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 4.64/10 4.64/10
    Shipping & packaging: Rating 5.36/10 5.36/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,089 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-26

Selection, Speed, and Service!

"I found EXcaliburPC.com through their Amazon storefront and was delighted to find an even greater selection and some fantastic deals on their site. Everything they sell can be customized. I needed a laptop in a hurry and I was afraid the custom building would add a huge delay to the process but it did not! After speaking to their customer service team and requesting a rush on the order, they were able to get me from the sale to holding my new laptop in just under a week. I absolutely recommend these guys for complete computer solutions."


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Verified Customer
Rating 4/10
2/5
2016-09-23

Too slow

"Took a week and a half just for them to ship my product. Product arrived 2 weeks after order date. Way too slow"


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Verified Customer
Rating 10/10
5/5
2016-09-22

Perfect!

"I was worried that the laptop will not arrive at the said date as it was not yet shipped 2 days prior. I called their Customer Service few times and they were very courteous and professional. In the end, ExcaliberPC went above and beyond and FedEx the package overnight. The laptop was in tip-top condition. "


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Verified Customer
Rating 10/10
5/5
2016-09-19

"Everything got to me in pristine condition, just slow for the order to be packaged and begin shipping. Customer service was very nice, recommend calling to speak to a person."


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Verified Customer
Rating 8/10
4/5
2016-09-16

Got what I wanted

"Waited longer than I wanted."


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Verified Customer
Rating 2/10
1/5
2016-09-14

Poor communication and service

"Very poor communication, no answer despite several emails. Took 10 days to post the item despite paying extra for express check out. Did not deliver service or product as specified."

This review was modified by jwalant_21 on September 14 2016 08:42:58 PM

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Verified Customer
Rating 10/10
5/5
2016-09-09

Great customer service!!!

"Extremely appreciate that they took the time to call me about any minor issues when it came to configuring my purchase, offered theyre best decision to make it work properly."


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Verified Customer
Rating 2/10
1/5
2016-09-09

DON'T BUY

"Bought a new full retail prices laptop and found a screen defect in the first two days. So, I sent an inquiry in how to resolve the issue and they have not replied after five business days. Buyer beware! "


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Verified Customer
Rating 10/10
5/5
2016-09-07

Got what i wanted

"Just got what i wanted! All i asked for i got. Thank you m8 8/8 was gr8"


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Verified Customer
Rating 10/10
5/5
2016-09-05

A wonderful experience, thanks Excaliber!

"Took only a week to upgrade, ship and deliver at my doorstep. I am highly impressed with their commitment. The same order on xoticpc was taking at least 20 days. Please order from Excaliber, only. "


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Verified Customer
Rating 10/10
5/5
2016-09-05

Awesome deal!

"I ordered a gaming laptop from EXcaliberPC so that I had something to play games on when I travel for work - I got an amazing deal, and the order went through quickly. I contacted them the day after ordering just to make sure everything processed correctly and they were SO friendly. I will definitely order from them again. The laptop had an GeForce 960M and a free upgrade to 16 GB Ram - I have been playing on it for the last few days and I am extremely impressed by the quality. "


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Verified Customer
Rating 10/10
5/5
2016-09-02

"goodddddddddddddddddddddddddddddddddddddd"


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Verified Customer
Rating 10/10
5/5
2016-09-02

Perfection

"I called, needed urgent deliver and my sales technician dropped everything and got it to me within 12 hours. Thank you and you made my sons birthday very special :) "


Rating 2/10
1/5
2016-08-29

Use Them With Caution -- Here Are Some Guidelines

"I made a larger purchase with ExcaliberPC earlier this year...the new MSI PE70 notebook with upgrades. My overall experience was not good since I ended up losing money in the transaction. My first instinct was to purchase from Newegg but I was swayed to go with Excaliber because they were offering a small rebate and free bag (so not worth it in hindsight). But...anyway...I'm not going to bash Excalibar...but rather I want to give guidelines on how to use them so you don't end up like me. Here are my guidelines....

How To Use ExcaliberPC If You Are Buying Something Over $100

1) Research all other online retailers for the product you want first. If you can find it elsewhere and at a price that’s meets your budget...you should probably get it.

2) After researching... if you find that the difference in Excaliber's price and their closest competitor is greater than 35%....it may be okay to make the purchase with Excaliber. Reason being...the 35% price difference will give you built-in "insurance" in case things go wrong with your order and you have to absorb a loss. Note: Excaliber will not take a loss on a transaction regardless of fault. In my experience...the customer will absorb all financial losses.

4)Before you order...please...please....be sure to read all of Excaliber’s terms and conditions as well as their return policy!!!!

3)Always....always call and place your order. Do not place your order online. When you place your order by phone...get the salesperson's name and ask them to send you a confirmation email regarding the order and any promises they have made.

4)Get all communication with Excaliber in email confirmation or summary format so that you have a paper trail.

5)If Excaliber's price difference is not greater than 35%....do not be swayed by any small rebates or gifts...it's just not worth it. Stick to the 35% price difference rule if you’re buying something over $100.

Shop safe and good luck!
"

This review was modified by mba90008 on August 29 2016 05:59:53 PM

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Verified Customer
Rating 10/10
5/5
2016-08-28

Easy and pretty fast shipment

"Was able to handle a repayment (initial payment was declined via the website). Got a call the next day confirming the order and despite swapping out some parts, everything was put together within 2 days and shipped to me. Got everything as expected and worked flawlessly."


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