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Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4221 Business Center Dr. #4
    • Contact: support@excaliberpc.com
    • Phone: 1-877-Buy-EXPC
    • Customer Support: 1-877-Buy-EXPC
    • Business Hours: 9:00am - 6:00pm PST, Monday - Friday.Close: Saturday - Sunday.
    • Fax: 1-510-372-0611

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.38/10 4.38/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 6.88/10 6.88/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

836 Customer Reviews

Rating 10/10
5/5
modified review posted

"Everything was well packed. The computer is awesome. My experience within the chat was awesome too. Delivered as soon as possible. 5 stars for sure!"


Rating 2/10
1/5
modified review posted

"I was originally very happy with my purchase from EXcaliberPC.com, but the rebate which I was expecting was declined by MSI because they did not find EXcaliberPC's invoice for the laptop to be adequate.

This has severely soured my buying experience and I will be a lot less likely to trust MSI or EXcaliberPC for a purchase of this type again.
"


Rating 10/10
5/5
modified review posted

"Quick and very friendly service! "


Rating 10/10
5/5
modified review posted

"Item as promised and quick"


Rating 10/10
5/5
modified review posted

"Revised review:
I initially placed a bad review for EXcaliberPC.com based on how difficult I found it to communicate with them via their website.

Although I don't feel like the website provides great access to communication channels (people like to have records of their emails in their outbox rather than using web-forms, live chat seemd to be never online) my review was picked up by Steve who quickly reacted with the aim to help in any way possible.

Based on Steve's excellent customer service, I wanted to revise my review to being significantly improved. Steve was always quick to reply and pulled out all stops to try and progress things along as fast as possible.
But best of all, talking to Steve was like talking to a human being rather than talking to some corporate guy who writes in political fashion that their company enforces, or ends up forwarding on to other departments.
Steve owned the situation at hand, and saw it from start-to-end which is truly appreciated. It's a rare thing these days that someone owns the problem by themselves.
"


Rating 10/10
5/5
modified review posted

"Ordered wrong item and sales staff was very responsive in cancelling the order and ordering the correct item. "


Rating 10/10
5/5
modified review posted

"Ordering process online is simple. Order was correct and promptly filled. Customer informed that order shipped same day. Could not ask for better service.








"


Rating 8/10
4/5
modified review posted

"No problems. Smooth transaction"


Rating 10/10
5/5
modified review posted

"Everything went very smoothly."


Rating 10/10
5/5
modified review posted

"Outstanding comms on email and phone. Shipped as promised. A++++++++++++++++++++"


Rating 10/10
5/5
modified review posted

"Full purchase experience was positive. Easy transaction. Had one item that was on backorder that was clearly indicated during checkout. Everything shipped in a timely manner and product arrived well and packaged and works great!"


Rating 10/10
5/5
modified review posted

"Great service! Fast delivery. Good price. Very good communication. "


Rating 10/10
5/5
modified review posted

"excellent excellent excellent excellent"


Rating 10/10
5/5
modified review posted

"Just did a great job. The lady on the phone was really nice and help me out soo much. I will definitely come here first if I need to make another purchase."


Rating 2/10
1/5
modified review posted

"Horrible customer service "


EXcaliberPC.com is a Merchant Member! Learn more

EXcaliberPC.com is a merchant member
EXcaliberPC.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,919 merchant members.