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Stores > EXcaliberPC.com

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RatingsRating
Store InformationStore Info
Full Rating Profile
  • EXcaliberPC.com EXcaliberPC.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4221 Business Center Dr. #4
    • Contact: support@excaliberpc.com
    • Phone: 1-877-Buy-EXPC
    • Customer Support: 1-877-Buy-EXPC
    • Business Hours: 9:00am - 6:00pm PST, Monday - Friday.Close: Saturday - Sunday.
    • Fax: 1-510-372-0611

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 9.69/10 9.69/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

1,046 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-19

Excelent.

"Had a Good 1st time Exp Buying gaming mouse From excaliberpc.com and they gave me a Free game Redeem code
Will do Buy more Products In a Future..
"


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Verified Customer
Rating 10/10
5/5
2016-05-15

Amazing customer service.

"There was some delay with the shipping, but overall I am HIGHLY recommend this company to work with. "


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Verified Customer
Rating 2/10
1/5
2016-05-13

All smiles, no results

"I can't seem to find anything they actually did right.
-Messed up on the laptop wrap color
-gave choices on their website for options that weren't possible
-Didn't give any instructions for extras (like how to get keyboard to light up)
-"Express" service was well over a month (maybe that is a fast snail?)
-A promised small refund for the wrap (I felt I was being very nice and not sending back their lump of mistakes) took three separate tickets to solve.

So to sum up: Bad web site, bad sales support and bad tech support.
Did I miss anything? (no).
One star, barely (and that is because I still like the actual product, which I could have had built elsewhere).
"


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Verified Customer
Rating 10/10
5/5
2016-05-12

One stop shop for quality and great service

"Shopping @ ExcaliberPC.com I encountered great pricing for quality product along with a staff that followed up with me after I placed my order as well as quick processing time. My order was shipped same day!
"


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Verified Customer
Rating 10/10
5/5
2016-05-12

Fast service--great response--customer service was awesome.

"Waved restocking fee on a laptop bag I ordered and didn't like. Laptop I ordered was as expected and for the same price as elsewhere they added more ram--Would definitely deal with them again. Thank you."


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Verified Customer
Rating 10/10
5/5
2016-05-10

Excellent Service

"I ordered a hard drive and SD card through the mail, and made payment with a personal check. I was expecting a problem because of my small order and unusual payment method, but after the check cleared my order was filled and sent out without a problem. Customer service seems to be above average and a priority with this company."


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Verified Customer
Rating 10/10
5/5
2016-05-05

"Fast delivery. Items were delivered without flaws."


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Verified Customer
Rating 10/10
5/5
2016-05-04

Good product and deliver very fast

"package complete, nothing broken. Very good!"


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Verified Customer
Rating 10/10
5/5
2016-04-28

Great Product

"The computer is what we ordered and has worked great for many architectural renderings. Wow, is it fast."


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Verified Customer
Rating 10/10
5/5
2016-04-27

Legitamite

"Legitamite business practice."


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Verified Customer
Rating 10/10
5/5
2016-04-27

Excellent!!

"I recived my laptop in perfect conditions"


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Verified Customer
Rating 8/10
4/5
2016-04-20

Shipping options could be better

"Very expensive shipping options if you don,t go ground shipping. On the other hand cheapest price on laptops so it balances out if you want to wait 7 days."


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Verified Customer
Rating 10/10
5/5
2016-04-17

Everything went as planned

"Very glad to have found and researched Excaliber. My laptop came in good time, nothing out of order. "


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Verified Customer
Rating 10/10
5/5
2016-04-16

"Very satisfied!!! Would buy more in the future "


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Verified Customer
Rating 10/10
5/5
2016-04-16

Simply great!

"These guys are amazing, had some issues with an international card and they helped solve the payment issue, shipping was fast and product, the Gigabyte P55WV5 simply awesome! Thanks guys for such great service!"


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EXcaliberPC.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,594 merchant members.