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RatingsRating
Store InformationStore Info
Full Rating Profile
  • EXcaliberPC.com EXcaliberPC.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4221 Business Center Dr. #4
    • Contact: support@excaliberpc.com
    • Phone: 1-877-Buy-EXPC
    • Customer Support: 1-877-Buy-EXPC
    • Business Hours: 9:00am - 6:00pm PST, Monday - Friday.Close: Saturday - Sunday.
    • Fax: 1-510-372-0611

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.33/10 8.33/10
    Chance of future purchase: Rating 7.50/10 7.50/10
    Shipping & packaging: Rating 9.00/10 9.00/10
    Customer service: Rating 6.67/10 6.67/10
    Return/Replacement policy: 0.00/10

1,004 Customer Reviews

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Verified Customer
Rating 2/10
1/5
2016-02-02

Unsatisfied

"The vendor advertised my item as available, but I found out 12 hours later that it was not. They were unwilling to provide an alternate device at the advertised price. They did offer me $20 off my next purchase, but since I don't plan on buying from that company ever again it is an empty offer."


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Verified Customer
Rating 10/10
5/5
2016-01-30

excellent people

"Very excellent customer service"


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Verified Customer
Rating 10/10
5/5
2016-01-27

The best

"Absolutely the best. On time. The product was exactly what I wanted."


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Verified Customer
Rating 8/10
4/5
2016-01-26

Helpful and friendly but non-proactive.

"Having shopped with different Gaming PC vendors, they have all thus far been very helpful and friendly, often also generous with any of the support offered regarding a purchase. In this case with Excalibur PC, everything's great. But I didn't see some of the proactive human interaction which I've received when shopping with similar places. It's true that they are very accommodating and offer lots of services/add-ones to counteract any inconvenience. I'll also admit that the specific product model I ordered is on back order as a pre-release, but I would have expected some communication from them about ETA, etc., especially given the amount of money I'm spending. Instead, I'm the one who had to reach out first.

Don't get me wrong. It's a great company to do business with and you'll be happy if you do. It's just compared to their peers, there's something lacking.
"


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Verified Customer
Rating 2/10
1/5
2016-01-22

$2600.00 mistake

"$2600.00 and the best wifi speed is 2mb ps. My old lap top sitting next to it gets between 33 and 39 mb ps. Called customer service and they said they would look into it and call me back. He was going to set up a simaler model. That was a week ago. My isp is for up to 50mb ps. download. Have not heard from anyone since. Blogs say that it is hardware and they buy a new hardware piece to fix. Why should I pay $2600.00 and have to purchse anything to fix. this is suppose to be a higher end model."


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Verified Customer
Rating 10/10
5/5
2016-01-14

It's better than XoticPc

"Currently residing in Chicago, Illinois, I am a freshman at DePaul University double majoring in digital cinema with a concentration in writing for film and television while also majoring in computer science with an ardent emphasis on software engineering and web development. I am multidisciplinary filmmaker with over four years of intermediary experience, including but not limited to Avid Media Composer, Premiere Pro, Final Cut Pro, directing, writing scripts, being a cinematographer and etc. I use to have a very old Toshiba computer that I still use for very small task but I need something with more power to handle the very demanding classes that were coming in the future and the rest of my career. So I found that I didn't want a desktop but rather a laptop for portable reason. I ended up getting the following specs:

MSI GT72S DominatorProGDragon-004 17.3" Full HD IPS Gaming Laptop w / GTX 980 8GB G-Sync (Skylake Core i7-6820HK) - Dragon Edition (Desktop Class GPU) (New)
2. Crucial Memory CT16G4SFD8213 16GB DDR4 2133 Unbuffered 2x8GB H (New)(64GB)
3. Samsung SM951 512GB (NVMe) PCI Express 3.0 x4 M.2 80mm SSD - OEM (New)
4. Samsung SM951 512GB (NVMe) PCI Express 3.0 x4 M.2 80mm SSD - OEM (New)
5. Samsung 850 Pro Series MZ-7KE2T0BW 2.5" 2TB SATA III 3-D Vertical Internal Solid State Drive (SSD) (New)
6. Microsoft Windows 10 Pro (64-bit) - OEM (New)
When it came to EXcaliberPc and XoticPc I really wanted to get a computer from them but they have thee worst customer service! The guy was very unhelpful and seemed like he had somewhere to be in a matter of moments. The thing I was confused about was that I called always thirty minutes after they opened. To make a long story short I switched over to EXcaliberPc and they had wonderful customer service which was my biggest issues. Steve is the best and gave me his personal email in case there was an issue with anything in the process of ordering. In saying that I am an avid persons in communication and they don't really keep you updated. You have to call in for both places to stay on top of them. If something doesn't feel right or something goes wrong call them right away and ask for Steve and he will get you taken care of. My computer and accessories costed roughly over six thousand dollars and I wanted everything perfect so I called to almost annoying point for them to get things right. If not then they might call you once for processing but it is up to you to make sure everything right. They are then times better than XoticPc even when it comes to prices. 2TB of ssd storage was over a thousand something for the same model computer with XoticPc when I came to EXcaliberPc it was hundreds of dollars cheaper. XoticPc really like to get people with their gimmicky accessories and small deals, plus Notebookcheck.com uses them for reviews and ordering but they are a huge company and I am one person with other daily task besides tracking a computer down, so I found EXcaliberPC's personal approach and care very endearing. Shipping came in overnight and right on time when they said it was going. The product came with some issues but I am working right now with Steve to get them resolved. Payment was such a simple process and I even did a three way with their accountant person to speed the process up because I need the computer for the first day of class. I find them to be the most humble underrated beast of reselling and fixing computers. I highly recommend them if you want overall less stressful experience.
"


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Verified Customer
Rating 10/10
5/5
2016-01-13

Lavish Laptop Purchase

"Great experience buying from EXcaliber PC.com once my order was verified it was on the way and delivered on time. Excaliber saved me some money also.

Thanks
"


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Verified Customer
Rating 10/10
5/5
2016-01-12

Best Company For Custom Laptops.

"Excellent! Would buy again from this seller! Many customization options at good prices. Various shipping options including USPS specially useful for orders from outside of US 48 states."


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Verified Customer
Rating 10/10
5/5
2016-01-03

"Really helped out in a pinch 4 the holidays with a custom laptop. Very fast processing of order, then build and shipping. "


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Verified Customer
Rating 10/10
5/5
2015-12-31

"Super fast shipping. Great customer service. Highly recommend "


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Verified Customer
Rating 10/10
5/5
2015-12-29

"Very satisfied great price and customer service."


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Verified Customer
Rating 10/10
5/5
2015-12-28

"Fast processing and same day shipment. A+"


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Verified Customer
Rating 10/10
5/5
2015-12-28

"Steve is da man!! Awesome customer service, worked with me for the entire process and shipped as soon as the payment cleared. Extremely satisfied and will buy again :) "


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Verified Customer
Rating 8/10
4/5
2015-12-28

"One day delayed fedex delivery"


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Verified Customer
Rating 10/10
5/5
2015-12-27

"This hard to find MSI Expert Gaming Backpack arrived much sooner than I expected. Thank you."


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EXcaliberPC.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,635 merchant members.