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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 4221 Business Center Dr. #4
    • Contact: support@excaliberpc.com
    • Phone: 1-877-Buy-EXPC
    • Customer Support: 1-877-Buy-EXPC
    • Business Hours: 9:00am - 6:00pm PST, Monday - Friday.Close: Saturday - Sunday.
    • Fax: 1-510-372-0611

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.75/10 3.75/10
    Chance of future purchase: Rating 3.75/10 3.75/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

818 Customer Reviews

Rating 10/10
5/5
modified review posted

"I was quickly helped with a error when I placed my order and my shiny new toy was still able to arrive next day air. Great customer service! "


Rating 10/10
5/5
modified review posted

"Handled the order expeditiously and provided great customer service. Originally selected 2 day air but they let me know that since it was shipping from the same state I could save the money and get free next day delivery."


Rating 10/10
5/5
modified review posted

"Received my new laptop in a timely and professional manner. Great store."


Rating 10/10
5/5
modified review posted

"Msi gt70 pro dominTor 890, Im from Peru and excaliberpc answer all my questions and i have support warranty by msi in Peru, great laptop mouse game and mouse pad so pro"


Rating 4/10
2/5
modified review posted

"Laptop never received. If there was an indication the item wasn't in stock or available, I missed it. Aside from an email just after I submitted the order saying the laptop wasn't actually in stock, there have been no updates. I finally called, and was told they speak with the manufacturer each day, but the manufacturer (ASUS) won't tell them anything. I called ASUS and they aren't sure why EXcaliber can't stock the computer."


Rating 10/10
5/5
modified review posted

"ExCaliberPC were fantastic, I received my purchase promptly and undamaged from the other side of the world. Their tracking system was also excellent, providing updates on my order throughout.

I will definitely use them again.
"


Rating 10/10
5/5
modified review posted

"Fantastic service from Steve who helped me to eventually
get paypal to accept my payment. I am not too sure what went wrong because PP are usually very good. However, thanks to Steve, all got sorted. Delivery was excellent too as I received the goods just a few days after the transactionwent through.
Top marks excaliber!
"


Rating 10/10
5/5
modified review posted

"Great customer service, quick shipping, nice price. "


Rating 4/10
2/5
modified review posted

"Takes too long to process the order"


Rating 10/10
5/5
modified review posted

"No hassles, ordering was easy and they delivered exactly what I ordered, on the promised delivery date."


Rating 10/10
5/5
modified review posted

"Great Customer Service. Prompt Responses!"


Rating 10/10
5/5
modified review posted

"Easy Peazy Lemon Squezee."


Rating 10/10
5/5
modified review posted

"I recieved an ASUS computer that had minor damage. Rachel walked me through getting it delivered back to the manufacturer at no charge. Since,
it was the last of a series, Rachel made sure my money was cheerfully refunded upon receipt of the computer....
"


Rating 10/10
5/5
modified review posted

"Ordered a transformer keypad. Competetive price and on time delivery. Everything worked out well. I'd order again."


Rating 8/10
4/5
modified review posted

"I tried to contact someone at EXcaliberPC regarding changing ground delivery to home delivery. This would have allowed FedEx to deliver on Saturday. I could not get in contact with a human during your business hours. "


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EXcaliberPC.com is a merchant member
EXcaliberPC.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,849 merchant members.