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"Book was listed as for sale, but no stock was available when my order was processed. This wasted my time! "
“Hi Kevin.I apologize for any inconvenience. We were advised, by the publisher, that ISBN 9780853239888 was out of stock. The status of this ISBN has been updated on our site as unavailable. As a customer courtesy I have added $15 of in store credit to your eCampus account.Thank you for the feedback.AmandaCustomer Service RepresentativeeCampus.com”
"Website was very goosey, and entered multiple copies of the book I ordered. Unable to straighten out order, so cancelled and re-entered. Found order had not been cancelled, and I was again "ordering" multiple copies of the book. Phoned and spoke with an agent, who found order and said she had straightened it out (Friday). Received e-mail on Monday that order had been cancelled due to possible fraud. Phoned again, and re-entered order with help of agent. Received e-mail confirmation that order was placed and will ship in a few days. On 11/29, rec'd e-mail that they didn't have the book, and there would be an indeterminate delay. To quote: "we will still be able to supply this book to you soon. Currently, there is no new due date. We are sorry for any problems that may be caused due to this delay. You will be notified by email once your item(s) ship from our shipping facility." I'm currently looking for another supplier, and will probably cancel the order."
“Robert,I apologize for the inconvenience you have experienced. We have been advised by the publisher that ISBN 9781936218004 is temporarily unavailable. Currently I do not have an expected ship date. Your order may be cancelled, if you wish to do so please advise and I will be happy to process a refund. I have issued $15 in store credit, for your inconvenience, to be used toward a future order. Thank you for choosing eCampus.com! We value your feedback!ChristinaCustomer ServiceeCampus.com”
"You let me know that it was on backorder quickly. I appreciate that information and it allowed me to make changes in my plans and cancel my order---all on line. I will be ordering from you again."
“Kathy,Thank you for choosing eCampus.com and for sharing your feedback with us! I have issued $15 in store credit, to your eCampus.com customer account, to allow for expedited shipping on a future order!Have a wonderful day!ChristinaCustomer ServiceeCampus.com”
"Got 2 out of 3 books ordered. They said they are still thinking that they will receive the last one before my class starts "
“Hi Katie! Your book is currently being prepared for shipping. I will e-mail, at the e-mail address on file, with tracking information once available. As a courtesy to you I have issued $15 in store credit, to your eCampus.com customer account, to allow for expedited shipping on a future order!Thank you for allowing eCampus.com to be your textbook provider!ChristinaCustomer ServiceeCampus.com”
"Your site implied it could get the book I needed and allowed me to order it, but then said there were no copies available. "
“Hi Ryan!I apologize for any inconvenience. We were advised, by the publisher, that ISBN 9780853239888 is out of stock. This status has been updated on our site. As a customer courtesy I have applied $15 of in store credit to your eCampus.com account.We appreciate your feedback!AmandaCustomer Service RepresentativeeCampus.com”
" ordered book for someone who has to spend the holidays in a county jail. they received the book within a week. very happy"
"Book shipped on time. Book in condition as described"
"Good job....the delivery date was pretty accurate and the userface experience of the website was userfriendly and easy to navigate."
"Very satisfied with this order however, we must get the previous order straight. It's at the company that shipped the book and I need to know to get it to you because I have paid twice for something I do not have. I have sent numerous e-mail regarding this situation. Please, help me resolve it. Thanking you in advance. Other than this I am vert, very satisfied with your services. Thanks, Arnette"
“Hi Arnette!I have processed a refund of the replacement cost that was charged to you. Please allow your bank 3-5 business days to process.Thank you for choosing eCampus.com! We value our customer's!ChristinaCustomer ServiceeCampus.com”
"I rented a textbook and was looking for it to come in for a class that I needed in 1 1/2 weeks. The day before the class started I still did not receive the book. I checked my email and they had sent me a cancel order notice the day before. So I had to frantically search for another site to overnite me the book."
“Janice,I apologize for any inconvenience! Our records indicate your order was placed on 11/18 and a cancellation e-mail was sent on 11/19. I have issued $15 in store credit, to your eCampus.com customer account, to allow for expedited shipping on a future order. I encourage you to give eCampus.com another try! We value you as a customer and appreciate your feedback!ChristinaCustomer ServiceeCampus.com”
"I ordered two books and codes from ecampus and was not told they were in backorder. Was told they would ship when i bought them, tried to call customer service. Could not get through. Terrible service and experience. Will not buy again from ecampus and will tell friends about problem"
“Hi Ray!Great News! Your book was shipped on 12/03 and per UPS.com tracking, 1Z29E3W50318477097, will be delivered by the end of business 12/04.Have a wonderful day!ChristinaCustomer ServiceeCampus.com”
"Very fast delivery great condition will definitly use again."
"Ecampus is the best place to go when it comes to renting books. I have saved so much money."
"Item received was exactly what we ordered and arrived timely. Can't say the same for Amazon."
"The directions were east to follow and my book was at my front door in two days as promised. The frequent e-mails on the status of my order was simply amazing."
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