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  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lexington, Kentucky
    • Contact: eservice@ecampus.com
    • Phone: Customer Service: 1-877-3
    • Customer Support: 1-877-322-6787
    • Business Hours: Ordering through www.eCampus.com is available 24/7. Customer Service by telephone: Monday through F
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.11/10 6.11/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 3.79/10 3.79/10
    Customer service: Rating 3.56/10 3.56/10
    Return/Replacement policy: Rating 3.04/10 3.04/10

1,945 Customer Reviews

Rating 10/10
5/5
modified review posted

"Delivery was prompt. Book was in fairly good condition and packaged securely."


Rating 10/10
5/5
modified review posted

"Being that this is my very first college experience, at age 40, I was pretty stressed about textbook prices. It is so great that I was able to purchase one of my books at very little cost. Waiting for the delivery I had been anticipating a book that was "well" used and having extreme wear and tear issues. When I received the book I was pleasantly surprised and very thankful for the great condition of the textbook and accompanying floor plans, DVD. Next semester I will definitely visit these same sites for my college textbooks. Thank you. "


Rating 10/10
5/5
modified review posted

"I've ordered with eCampus a couple of times now. Once I was sent the wrong book, but they quickly shipped a replacement, even before I had the incorrect text boxed and returned. I've been very happy in my dealings with eCampus.com."


Rating 4/10
2/5
modified review posted

"Book arrived one day later than I expected - I paid for 2 day shipping and thought it would arrive in 2 days - more like 4."


Rating 8/10
4/5
modified review posted

"Order slow process, only received one of the books from the entire order."


Rating 10/10
5/5
modified review posted

"This is the second time I have rented textbooks from ecampus. I am extremely pleased with the price, quality, and service. My adult daughter will be renting textbooks soon from ecampus as well because of my own recommendation. thanks!"


Rating 10/10
5/5
modified review posted

"I found an inexpensive way to get the book for the course. And it came quickly. I am very satisfied. "


Rating 4/10
2/5
modified review posted

"I attempted to purchase a textbook for my sister, which lives in a different state. Their system recognized "irregularities" and later canceled my order. I replied back to the email that provided a link for cancellation errors and responded with my situation. Afterwards, I received a reply stating I would have call their customer service number. I decided to purchase the book from Amazon at a more expensive price because of the inconvenience from eCampus.com."

modified review Rep reply posted Jul-25-2014

eCampusHelp, eCampus.com rep has responded

“Good Morning Kimberly!

I apologize for the inconvenience. Our records indicate that an email was sent to you on 07/24, notifying you that the order was cancelled because the billing information entered did not exactly match what your bank has on file. Our system cancels these orders for your security.

Thank you for your feedback!

Erin
Customer Service Representative”


Rating 10/10
5/5
modified review posted

"This has been a seamless process. The textbook was in excellent condition and arrived as scheduled. "


Rating 10/10
5/5
modified review posted

"My book came per the order. Very satisfied"


Rating 4/10
2/5
modified review posted

"I placed an order on Thursday, paid for two-day shipping, didn't receive my package until Tuesday evening!"

modified review Rep reply posted Jul-22-2014

eCampusHelp, eCampus.com rep has responded

“Good Morning Megan!

As a customer courtesy I have refunded your shipping. Please allow your bank 3-5 business days to process the funds. In the future please keep in mind that UPS does not deliver on weekends.

Thank you for your feedback!

Erin
Customer Service Representative
eCampus”


Rating 10/10
5/5
modified review posted

"eCampus always delivers your books fast, often before the suggested delivery date. I would highly recommend them!"


Rating 8/10
4/5
modified review posted

"It will be better if international credit card could be used. Btw the rental price is reasonable!:)"


Rating 10/10
5/5
modified review posted

"Great affordable prices, and super prompt shipping and delivery of books.
"


Rating 2/10
1/5
modified review posted

"Did not place my order because of technical reasons and didn't call, email,or text. I had to call them when my order didn't come."

modified review Rep reply posted Jul-22-2014

eCampusHelp, eCampus.com rep has responded

“Good Morning Letitia!

Our records indicate that an email was sent to you on 07/08, notifying you that the order was cancelled because the billing information entered did not exactly match what your bank has on file.

Thank you for your feedback!

Erin
Customer Service Representative”


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