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"ECampus saved me tons of money by allowing me to rent gently used textbooks! Would definitely recommend to a friend and use it again myself."
"I ordered the book during my first day of classes for an online course. I paid the extra money for the faster rate of shipping and book still hasn't arrived. I spent over 160 dollars on a book that I don't have and iv'e missed over 15 assignments for the online class as result. No longer need the book because I just purchased a copy elsewhere as of today, am border line failing a class as result from purchasing from this webesite... "
“Zack,We apologize for any inconvenience. I have processed a full refund of your order. Please allow 3-5 business days to see your refund reflect with your financial institution. I have also applied $20 of in store credit to your account for use on a future order.Thank you for your feedback!AmandaCustomer Service RepresentativeeCampus”
"I placed an order on 2 books, one arrived fast, the other is still isn't here and the tracking number is still unavailable and won't give me a location of the package. I need this book by tomorrow and I am so stressed, there customer service stinks, I just want a refund from the book I still haven't received so I can buy it somewhere else because I'm already falling behind in class."
“Good Morning!I apologize for any inconvenience. It appears ISBN 9780199768493 has been lost in transit. I have processed a refund. Please allow your bank 3-5 business days to process. I have also issued $15 in store credit, to your eCampus.com customer account, to allow for expedited shipping on a future order.Have a wonderful day!ChristinaCustomer ServiceeCampus.com”
"Rented my book through this company and paid $15.99 extra for shipping to guarantee that it got here Tuesday, February 4th. Check my e-mail this morning and it won't be here until tomorrow. Class is tonight, need the book tonight, which is why I paid such a significant amount of money to ship. Called to see which route I should take in returning it so I can get a refund. Was informed that not only am I out $15.99 for shipping, I'm also getting charged a 10% restocking/shipping fee...WILL NEVER USE THIS COMPANY AGAIN! I gave the company the benefit of the doubt after reading the mixed (most bad) reviews and decided to do it anyway. I recommend anyone even remotely thinking about using this company...JUST SAY NO!!! Go somewhere else because you will definitely get taken advantage of here. Expensive lesson for a college stupid, thanks ecampus.com!"
“Good Morning Chauntelle!I apologize for any inconvenience. Your order was placed on 01/31 at 4:22 pm., as this is after order processing has ended for the day your order did not begin to process until 02/03. The item was shipped on 02/03, within the availability stated on our website, via the 2 business day shipping method chosen by you and is scheduled for delivery 02/05. I have set your account up for a full refund, waiving the 10% restocking fee, as a courtesy to you.Have a wonderful day!ChristinaCustomer ServiceeCampus.com”
"Great service! Fast & accurate!"
"It is great to be able to search for items electronically. And, living in a place where mail comes sporadically, it is nice to be able to get the text electronically. However, I wish I could read the text when I am not online, and I wish it responded to commands (clicks) more quickly. It turns pages rather slowly."
“John,I am happy we could assist you with your textbook needs! We value you as a customer and appreciate the feedback! I have issued $5 in store credit to your eCampus.com customer account!ChristinaCustomer ServiceeCampus.com”
"It's been a month since I ordered my book. Still haven't received it. Fortunately I was refunded my order in the full amount. Unfortunate that I didn't receive my book, but good customer service."
“Ramona,I apologize for the inconvenience. I have issued $10 in store credit to your customer account to be used on a future order!We value you as a customer and appreciate the feedback!ChristinaCustomer ServiceeCampus.com”
"I ordered a book on Jan 6, it is now Jan 24 and I still have not received the book. I have tried contacting customer service, but they were not even slightly helpful. DO NOT ORDER YOUR BOOKS FROM HERE"
“Alex,We apologize for any inconvenience. The Marketplace seller has not provided tracking information for your order. I have processed a full refund. Please allow 3-5 business days to see your refund reflect with your financial institution. This seller has now been banned from our site.Thank you for your feedback!AmandaCustomer Service RepresentativeeCampus”
"I order my text books and within 5 days I had my books. Will continue to order from ecampass. And there prices were also impressive. "
"I was very impressed with the prices of eCampus and the fact that shipping was advertised at 3-7 business days, so I was excited to do business here with the Marketplace. However, I placed my order on January 6th and it is now January 21 and I have still not received my order. The status on my order has been set to "order shipped" for days now, and after contacting both the eCampus customer service as well as the original seller, I have heard nothing in reply as to where my book is and when to expect it. I am trying to be patient, but it is upsetting that classes have been in session for 2 weeks now and I am still without a book. Now I see why the prices are so low. It is very deceiving."
“Good Morning Lianna!I apologize for your inconvenience. Your Marketplace order has been cancelled because the Seller did not provide shipping and/or tracking information. Please allow your bank 3-5 business days to process.Have a wonderful day!ChristinaCustomer ServiceeCampus.com”
"I placed an order on ecampus.com for a textbook needed for class. It took them 6 days after I had paid and ordered it to notify me that the book could not be shipped and the transaction cancelled. This, of course, was after they charged me twice for the single purchase of one book on my bank account. You are highly advised to FIND ANOTHER BOOKSELLER."
“Forrest,I apologize for any inconvenience. Your order was placed on our Marketplace. Once the Marketplace Seller advised they were unable to ship your item, cancellation was processed. This order was charged a one-time charge $42.05 and a full refund was processed on 01/21. Please allow your bank 3-5 business days to process.Have a wonderful day!ChristinaCustomer ServiceeCampus.com”
"i ordered my book to rent on the 11th on january and it is now the 21st and still dont even have a tracking number which means it was never even shipped yet. i called the number and it said their offices are closed even though it isnt even 6 pm yet. class has already began and i havent received anything"
“Good Morning Viviana!Your order has been shipped and per UPS.com, tracking number 1Z5X260X0319198590, is scheduled for delivery today!Have a wonderful day!ChristinaCustomer ServiceeCampus.com”
"I ordered a book and the order was cancelled. I received an email saying that I would receive a refund within 24hrs. It has been 4 days and I have still not received the money back. "
“Morgan,I apologize for any inconvenience. A refund was processed on 01/16. Please allow your bank 3-5 business days to process!Have a wonderful day!ChristinaCustomer ServiceeCampus.com”
"I purchased a digital book. It's crazy but it seems that it is not downloadable to iPad! I sent a contact to customer service for assistance on January 15 and have yet to hear back!! I need it for assignment due today:-("
“Good Morning Christopher!I apologize for any inconvenience however; Ingram Digital ebooks are not able to be downloaded on iPad. I have processed a refund. Please allow your bank 3-5 business days to process.ChristinaCustomer ServiceeCampus.com”
"I ordered my textbook on January 5th, and on that same day it said my order has been shipped. It is now January 17th and I do not have the book. I have tried emailing ecampus & the seller, but I have not received a response from either. I finally got ahold of a customer service representative and she just told me to contact the seller Marketplace, which I already did. I am frustrated because class has been back in session and we already covered three chapters. I would hate to waste more money on a book from somewhere else, but I need it."
“Taylor,I apologize for your inconvenience however; your order was placed through our Marketplace. The Marketplace is where an individual sells their item. I have processed a refund of your order as a courtesy to you. Please allow your bank 3-5 business days to process.ChristinaCustomer ServiceeCampus.com”
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