We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > eCampus.com

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • eCampus.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lexington, Kentucky
    • Contact: eservice@ecampus.com
    • Phone: Customer Service: 1-877-3
    • Customer Support: 1-877-322-6787
    • Business Hours: Ordering through www.eCampus.com is available 24/7. Customer Service by telephone: Monday through F
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 7.50/10 7.50/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 7.00/10 7.00/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

2,351 Customer Reviews

Rating 2/10
1/5
2016-02-13

never use this website

"i sold my textbook two month ago. Ecampus promised to send the check to me. Two months later they are still "processing". When I sent the email, they replied in one week: if you didn't get your check, we will send it again in four weeks.
In the end, I lost my book and my time.
"

This review was modified by WysiwygWuwu on March 01 2016 10:37:10 AM
Rep reply posted Mar-03-2016

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com”


Rating 10/10
5/5
2015-12-16

"I ordered two books on August 11th from eCampus for the fall semester 2015. Both books arrived within two weeks of ordering (I live in Georgia), one used and one brand new; both were in excellent condition. I returned the books with the prepaid shipping label and they reached with warehouse (in Kentucky) and were returned within a week. The cost to rent two books + shipping was so much cheaper than other websites, the total cost was $48 (it was free to return the books as well!) The instant chat feature on their website helped with any questions I had about renting and returning - with an immediate response. They are very quick to answer emails as well. I was a little skeptical about renting from them as there were a few negative reviews online, but I am more than satisfied with my experience with eCampus and will definitely be renting from them for future semesters!"

This review was modified by whittwhitt on December 16 2015 02:08:02 PM
Rep reply posted Dec-17-2015

eCampusHelp, eCampus.com rep has responded

“Whitney,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Erin
Customer Service Representative
eCampus.com”


Rating 10/10
5/5
2015-10-22

"Always has the books I need, the service is quick and less expensive than others."

Rep reply posted Oct-23-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I was unable to locate an order with the order number provided. Please provide your customer order number so I may email you a little gift to use on your future order.

Erin
Customer Service Representative
eCampus.com”


Rating 10/10
5/5
2015-10-14

"The book came in just in time for my class and it is brand new !"

Rep reply posted Oct-15-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Erin
Customer Service Representative
eCampus.com”


Rating 10/10
5/5
2015-10-14

"Fair price, fast shipping, highly recommend."

Rep reply posted Oct-14-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I was unable to locate an order with the order number provided. Please provide your customer order number so I may give you a little gift to use on your future order.

Erin
Customer Service Representative
eCampus.com”


Rating 10/10
5/5
2015-09-18

"Love ecampus! Always happy, and have great experience with their service. If I ever have an issue , they are very quick to fix the issue and make sure that I am completely satisfied and a happy customer! My current order was placed Tuesday afternoon/evening, and was shipped two mornings later :) . "

Rep reply posted Sep-21-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Erin
Customer Service Representative
eCampus.com”


Rating 2/10
1/5
2015-09-14

"One star is a gift-bought a book they ran my credit card......waited......waited.......10 day later I got an email Out Of Stock. LOL still waiting to get my money back. I bought the same book from Follett School Solutions-had it in two days! "

Rep reply posted Sep-14-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com”


Rating 2/10
1/5
2015-09-13

"I am starting to be convinced that eCampus (and Biggerbooks.com) are really nothing more than elaborate attempts to get address and credit card information from college students. My order was cancelled due to "credit card irregularities", although the money they withdrew from my account was very regular.

I order online almost daily, and have owned two online retailers that processed over $50m of credit card transactions, and have never seen anything like the incompetence these people have with running a simple credit card transaction. They cannot fix orders, but only encourage you to order online again, as if the magic order fairy might somehow bless your order this time.

AVOID these people at all costs. They are not booksellers.
"

Rep reply posted Sep-14-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com”


Rating 2/10
1/5
2015-09-08

"Horrible experience. We ordered an access code...paid extra for expedited shipping and the code came two days late...then the code didn't work. My son was getting behind in his assignments....and of course all of this happened over Labor Day weekend. I called ecampus to get a new code said they couldn't and had to reach the publisher...they called me back this afternoon and said they still didn't get information from the publisher. I asked for a new code she couldn't...then I asked for a refund..they refused and to return the book...she couldn't ...I asked to speak to the girls supervisor..she refused!!!! I looked for more information and found it was distributed from flipbooks. I sent off a email to them and got a phone call within minutes of my email and they gave us a new code. I will never deal with this company again! They didn't even offer to refund my postage! In the 8 years I have been dealing with books companies with my sons both attending college I have NEVER had such poor customer service! "

Rep reply posted Sep-08-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com”


Rating 6/10
3/5
2015-09-03

"I bought an ebook from them, downloaded the app and the app works but for someone who is fairly tech-savy like myself I can not figure out how to download it to the app. Its not anywhere and the manual that is pre-installed is no help at all.
Overall experience on the site was fine, the app sucks. Should have just gone with Amazon.
"

Rep reply posted Sep-04-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com”


Rating 2/10
1/5
2015-09-03

"On Thursday, August 28, I ordered 8 textbooks from eCampus.com totaling $380.41. I received an email on Friday August 29, from eCampus.com: 'Your eCampus.com Marketplace order has just been shipped by the seller. ' Today, 6 DAYS LATER, I received another email from eCampus that this order has been cancelled: 'The book from your recent order number XXXXX is ... no longer available from the Marketplace seller... ' When I contacted customer service to inquire why it took 6 days to notify me, I was told that they have no control over the marketplace sellers..(despite the fact that it was eCampus.com, not the market seller, who reported that the item had been shipped on August 29... ECampus does not take responsibility for what actually happens. I was told that there are just too many re-sellers to check that the item really was available and was actually shipped. So it appears that ECampus has no problem providing the consumer with misinformation.) The customer service rep also told me that she does not have to provide an explanation.. When I requested to speak with a supervisor, I was told to leave my number and someone would call me back tomorrow.. When I asked 'why not today?' her answer was simply "because'.. and then she hung up on me. This was the second item in this order that was cancelled. At least I did not receive an email that the first item had been shipped, but it still took 5 days for eCampus to notify me that the book was no longer available. Due to misinformation from eCampus and their lack of responsibility for market resellers (despite communicating on their behalf), and extremely poor customer service, I do not plan to order from eCampus in the future.

Update - I received a followup phone call from a supervisor. ECampus books has expedited shipping of the same textbook and has covered the cost of the price difference and the shipping. While I am still not pleased with the response of the original customer service rep, i do appreciate that it was passed onto a supervisor who was very quick to respond and resolve the situation to my satisfaction. That being said, I have modified some of my ratings.

***2nd Update - No surprise...I just received an email from eCampus that the textbook that was to be expedited on 9/3/2015 has been delayed. 6 DAYS LATER!!! Still on hold to speak with someone..This is absurd at this point. Taking down all the stars.
"

Rep reply posted Sep-03-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com”


Rating 2/10
1/5
2015-09-02

"The box came with nothing in it. My book was not in the box! The only thing in the box was a packing slip. Cannot get ahold of costumer service they will not answer and i left messages"

+ Read user comments
Rep reply posted Sep-02-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

I am sorry to hear that you had a difficult experience. Please update your review with your customer order number so I may assist you.

Erin
Customer Service Representative
eCampus.com”


Rating 2/10
1/5
2015-09-01

"I placed an order on Thursday(08/27/2015) from last week, and paid additional 3.99 to have this order deliver faster. The book was only shipped today Tuesday(09/01/2015). They don't even provide an e book like Cenage Brain (you have access to an e-book for 14 days) until your order arrives. I know if was cheaper here, but It is not worth it. I will never order anything from them again.

Angela
"

Rep reply posted Sep-01-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com”


Rating 2/10
1/5
2015-08-31

"with 4 kids yet to put through college your return fee has scratched you from my ''good bookstore""list"

Rep reply posted Aug-31-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer Service Representative
eCampus.com”


Rating 10/10
5/5
2015-08-25

"fast service & good price."

Rep reply posted Aug-25-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.

Erin
Customer Service Representative
eCampus.com”


Ratings Calculation Change
Learn about Our Reviews

Share eCampus.com's store rating

eCampus.com is a Merchant Member! Learn more

eCampus.com is a merchant member
eCampus.com participates as a Merchant Member, monitors feedback, and resolves issues. See all 2,612 merchant members.