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RatingsRating
Store InformationStore Info
Full Rating Profile
  • eCampus.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lexington, Kentucky
    • Contact: eservice@ecampus.com
    • Phone: Customer Service: 1-877-3
    • Customer Support: 1-877-322-6787
    • Business Hours: Ordering through www.eCampus.com is available 24/7. Customer Service by telephone: Monday through F
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.15/10 8.15/10
    Chance of future purchase: Rating 7.52/10 7.52/10
    Shipping & packaging: Rating 7.69/10 7.69/10
    Customer service: Rating 6.30/10 6.30/10
    Return/Replacement policy: Rating 6.86/10 6.86/10

2,305 Customer Reviews

Rating 10/10
5/5

"fast service will use again... Also gave the web site to several class mates."

Rep reply posted Jun-30-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on a future order.

Erin
Customer service representative
eCampus.com”


Rating 10/10
5/5

"I received my order in a timely manner. That really impressed me. A job well done."

Rep reply posted Jun-29-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I have sent an email to the address on file with a little gift to use on a future order.
Erin
Customer service representative
eCampus.com”


Rating 10/10
5/5

"I was happy to find my finance book so cheap and not have to worry about what to do with it after the class. I got my book in time for class and had no problems ordering with eCampus.com."

Rep reply posted Jun-29-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon!

Thanks for the love! I am glad to hear that you had a positive experience! I have sent an email to the address on file with an update regarding your order.

Erin
Customer service representative
eCampus.com”


Rating 10/10
5/5

"I am so glad I found ecampus.com! I have been able to get books at a cheaper price for me and my daughter. Books are so expensive so there would be no way I could afford to get all the books needed for both of us without ecampus.com. The books arrive within a few days of placing the order and the process for returning the rentals and used books is so easy. I have reccommended ecampus.com to my daughter's friends and my collegues who have decided to further their education. I will not go anywhere else to get our books!"

Rep reply posted Jun-29-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! It really makes our day to receive feedback like this. I have sent an email to the address on file with a little gift to use on a future order.

Erin
Customer service representative
eCampus.com”


Rating 10/10
5/5

"The book was in fine condition and it arrived in a timely manner."

Rep reply posted Jun-30-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! It really makes our day to receive positive feedback like this! I have sent an email to the address on file with an update regarding your order.

Erin
Customer service representative
eCampus.com”


Rating 10/10
5/5

"Great job ecampus.com!!! I got what I needed, when I needed it, at a great price. I will definitely use this site for all my text book needs!"


Rating 10/10
5/5

"Great book resource.
Usually have the book I need, reasonably priced to rent and quickly delivered!
"

Rep reply posted Jun-30-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on a future order.

Erin
Customer service Representative
eCampus.com”


Rating 10/10
5/5

"The textbook arrived promptly. It was is excellent condition. eCampus offers competitive rental rates. "

Rep reply posted Jun-29-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a postive experience. I have sent an email to the address on file with a little gift to use on a future order.
Erin
Customer Service representative
eCampus.com”


Rating 10/10
5/5

"I got my purchases on time, i have never had a problem with this site. I've found stuff at really good prices that beat many other websites i shopped at. "

Rep reply posted Jun-25-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I have sent an email to the address on file with a little gift to use on a future order.
Erin
customer service representative
eCampus.com”


Rating 2/10
1/5

"I ordered a book on May 27th and it showed it was delivered to my address. I have yet to receive the book. I spoke with the local post office and also Ecampus but they claim there is nothing they can do about it. I have been ordering books since 2012 and this is the first time ever having an issue with the shipping. Lucky for me i have a classmate who let me use her book until I order another one from a different company. The agent I chatted with flat out told me that there was nothing they could do about it but never again will I order from this company again. They have lost a good customer and I lost my money."

Rep reply posted Jun-16-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
customer service representative
eCampus.com”


Rating 10/10
5/5

"I ordered two used books from this company. Both books were in great condition and were practically new, with minimal highlighting in one book and none in the other. My order was shipped quickly and effectively and received within three or four days, with the basic shipping. Great experience and would order from this company again!"

Rep reply posted Jun-05-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on a future order.

Erin
customer service representative
eCampus.com”


Rating 10/10
5/5

"Excellent quality, quick shipping and rental prices are very competitive. Wouldn't be able to afford college books without eCampus. Thanks!"

Rep reply posted Jun-02-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your next order!

Erin
customer service representative
eCampus.com”


Rating 6/10
3/5

"I was unsatisfied with shipping. I paid the extra fee for express shipping (2 days). When I contacted the company it explained that the shipping actually 4 days. I placed the order on a Saturday and received the book the following Saturday. Go figure, I will not use this company again"

Rep reply posted Jun-01-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer service representative
eCampus.com”


Rating 10/10
5/5

"Received the book in very good condition, I saved around $30 by getting the book off of this website. This website was cheaper than other competitors I use more often. The book was shipped out super fast, free shipping was a very nice feature. This was my first purchase with them and I will be back for more! "

Rep reply posted Jun-01-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon!

Thanks for the love! We really work hard to give you the best experience possible, and it really makes our day to receive feedback like that. I have sent an email to the address on file with a little gift to use on a future order.

Erin
Customer service representative
eCampus.com”


Rating 4/10
2/5

"I have used e-campus before and it was great! I recently ordered a text book and it hasn't even gotten to me. I have no clue where it is but I paid for it. It is very inconvenient. I will probably stop using this website although it is really a good option. "

Rep reply posted Jun-02-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
customer service representative
eCampus.com”


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eCampus.com is a merchant member
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