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RatingsRating
Store InformationStore Info
Full Rating Profile
  • eCampus.com eCampus.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Lexington, Kentucky
    • Contact: eservice@ecampus.com
    • Phone: Customer Service: 1-877-3
    • Customer Support: 1-877-322-6787
    • Business Hours: Ordering through www.eCampus.com is available 24/7. Customer Service by telephone: Monday through F
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.65/10 7.65/10
    Chance of future purchase: Rating 7.04/10 7.04/10
    Shipping & packaging: Rating 7.23/10 7.23/10
    Customer service: Rating 6.34/10 6.34/10
    Return/Replacement policy: Rating 6.26/10 6.26/10

2,264 Customer Reviews

Rating 2/10
1/5
modified review posted

"Would not buy from here again. Entered the ISBN for a BIO 1408 book to get the online text with online labs. Was redirected by eCampus to another ISBN which was "the same", it was not. The labs for my course were custom so the code I purchased did not work. eCampus refused to refund or provide the correct codes. They stated once the codes were opened they could not refund, BUT without opening and trying the codes there was no way to know they were wrong. They have sent me around to about a dozen people and now they will not answer emails or they transfer me and leave me on hold indefinitely. DO NOT BUY E-TEXTS OR LABS FROM THIS PROVIDER!!! "

modified review Rep reply posted Mar-04-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

I'm sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
customer service representative
eCampus.com”


Rating 6/10
3/5
modified review posted

"Content with the whole transaction. Served its purpose"

modified review Rep reply posted Mar-02-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I'm glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on a future order.

Erin
customer service representative
eCampus.com”


Rating 10/10
5/5
modified review posted

"Great company to deal with would deal with again!!!!!!!!!!!!"

modified review Rep reply posted Mar-02-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

Thanks for the love! We really work hard to give you the best experience possible and it really makes our day to receive feedback like this! I have sent an email to the address on file with a little gift to use on a future order.

Erin
customer service representative
eCampus.com”


Rating 10/10
5/5
modified review posted

"Fast and great price!!!! Was skeptical at first-- but now I want to use them a lot! "


Rating 10/10
5/5
modified review posted

"Love eCampus.com. I have been using them for three years now. Prices are great. I like the option to rent the books and send them back after the semester. Website is very user friendly."

modified review Rep reply posted Feb-26-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

Thanks for the love! We really work hard to give you the best experience possible, and it really makes our day to get feedback like this! I have sent an email to the address on file with a little gift to use on future order.

Erin
customer service representative
eCampus.com”


Rating 10/10
5/5
modified review posted

"I used eCampus.com for most of my college textbooks so when my daughter needed textbooks for her freshman year I came here first. I was delighted to see the new options available (rentals, electronic versions). I chose the rental option and so far have been very pleased. The book arrived sooner than expected and was in perfect condition. If the return process is painless, we will be renting more textbooks from eCampus.com. "

modified review Rep reply posted Feb-25-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file wtih a little gift for you to use on a future order.

Erin
customer service representative
eCampus.com”


Rating 10/10
5/5
modified review posted

"I love ecampus! Quick delivery, great prices, and very convenient return process. "

modified review Rep reply posted Feb-24-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! We really work hard to give you the best experience possible! I have sent an email to the address on file with a little gift to use on a future order.

Erin
customer service representative
eCampus.com”


Rating 10/10
5/5
modified review posted

"It's great being able to rent books through eCampus for my daughter's college courses. It has helped tremendously with the expense for college and I'm so thankful that we've been able to rent books through eCampus! They make the process so simple and give you plenty of time to ship the book back after classes end as well. I will use eCampus as often as possible when getting her books for school."

modified review Rep reply posted Feb-24-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! It really makes our day to receive feedback like this! I have sent an email to the address on file with a little gift to use on a future order.

Erin
customer service representative
eCampus.com”


Rating 10/10
5/5
modified review posted

"Book as promised. Fast delivery."

modified review Rep reply posted Feb-24-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

Thanks for the love! I have sent an email to the address on file with a little gift to use on a future order.

Erin
customer service representative
eCampus.com”


Rating 10/10
5/5
modified review posted

"Easy to order and best prices when compared with several other online bookstore rentals."

modified review Rep reply posted Feb-24-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

I am glad to hear that you had a positive experience! I have sent an email to the address on file with a little gift to use on a future order.

Erin
customer service representative
eCampus.com”


Rating 10/10
5/5
modified review posted

"I have made purchases from eCampus.com in the past and again recently and I always receive excellent service. I would definitely recommend eCampus.com for purchases and rentals."

modified review Rep reply posted Feb-24-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

Thanks for the love! I have sent an email to the address on file with an update regarding your order.

Erin
customer service representative
eCampus.com”


Rating 10/10
5/5
modified review posted

"My books came very fast and were as desribed"

modified review Rep reply posted Feb-24-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

Thanks for the love! I'm glad to hear that you had a positive experience! I have sent an email to the address on file with a little gift to use on a future order.

Erin
customer service representative
eCampus.com”


Rating 2/10
1/5
modified review posted

"I received a book which did not match the ISBN number for the book that I ordered. I tried to return it online but an $18 re-stocking fee was being deducted from my return and the error wasn't my error. I tried to call eCampus.com and left my number twice for someone to call me but no returned my call. Needless to say, I will never order from eCampus again."

modified review Rep reply posted Feb-24-2015

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.

Erin
Customer service representative
eCampus.com”


Rating 10/10
5/5
modified review posted

"Thanks eCampus. Not only did ordering from you save me appx. 300 dollars, you shipped them super fast so I got them in time to do major studying despite my own college's bookstore not having enough to go around. Everyone should hail your existence!"

modified review Rep reply posted Feb-24-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

Thank you! We really work hard to give you the best experience possible! I have sent an email to the address on file with a little gift to use on a future order.

Erin
customer service representative
eCampus.com”


Rating 10/10
5/5
modified review posted

"eCampus has been very helpful! I love ordering my books from this website !"

modified review Rep reply posted Feb-24-2015

eCampusHelp, eCampus.com rep has responded

“Good morning,

Thanks for the love! I have sent an email to the address on file with a little gift to use on a future order!

Erin
customer service representative
eCampus.com”


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