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    • Address: Lexington, Kentucky
    • Contact: eservice@ecampus.com
    • Phone: Customer Service: 1-877-3
    • Customer Support: 1-877-322-6787
    • Business Hours: Ordering through www.eCampus.com is available 24/7. Customer Service by telephone: Monday through F
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.40/10 6.40/10
    Chance of future purchase: Rating 4.82/10 4.82/10
    Shipping & packaging: Rating 5.13/10 5.13/10
    Customer service: Rating 4.19/10 4.19/10
    Return/Replacement policy: Rating 4.55/10 4.55/10

2,138 Customer Reviews

Rating 6/10
3/5
modified review posted

"Received book in adequate time however due to the fact that I am only keeping the book for less than 2 months price point should be lower I mean you all are getting rich for $40 every 2 months and how many people are renting it for that price after 3 rentals the book is paid for and the rest is ALL profit!"


Rating 10/10
5/5
modified review posted

"Ecampus has great customer service and always has the books I need. I have to thank ecampus for helping further my education by providing me with options to rent or buy their books as well as their speedy delivery service. Thanks to everyone at ecampus!
Janele
"


Rating 4/10
2/5
modified review posted

"The used book I received was in good condition. Unfortunately I bought the wrong one. I payed a little extra for shipping and it took longer than expected, when at the same time I placed an order on another site, payed extra for shipping and receive es the book the same week. Made the return and so far it's been 7 days and have not received an email about my return even though USPS confirmed delivery 7 days ago. Not a good first experience but the book was in very good shape for it to be in used condition. "

modified review Rep reply posted Oct-28-2014

eCampusHelp, eCampus.com rep has responded

“Good morning,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
Ecampus.com”


Rating 8/10
4/5
modified review posted

"some of thing book are so expend for me right now but, some time thing are cheap or expected it. i don't have a lot of money like that either way. so even don't i not working at all these moments for me. i really want to do some thing book had want to return these book. "


Rating 4/10
2/5
modified review posted

"My order was suppose to arrive in 6-8 business days, but arrived in 12.I am not happy with the amount of time it took for my book to arrive, but it did arrive eventually. "

modified review Rep reply posted Oct-28-2014

eCampusHelp, eCampus.com rep has responded

“Good morning,
I am sorry to hear that you had a difficult experience. Our records indicate that your order was processed and shipped from our warehouse on 10/14/2014. I apologize that the United States Postal Service took 12 days to complete the delivery of your package. The United States Postal Service can take up 14 days to complete the delivery of an item. I have applied $15.00 of in store credit to your ecampus.com to apply towards expedited shipping on a future order. We hope that you give us another chance to be your textbook provider.
Erin
Customer Service Representative
Ecampus.com”


Rating 10/10
5/5
modified review posted

"Ecampus is great! I recd a cheap deal to rent my books much cheaper then chegg"


Rating 10/10
5/5
modified review posted

"I have been looking for books through many different companies; however, eCampus is the best site for college books. Thank you
"


Rating 10/10
5/5
modified review posted

"Awesome quick service. The book arrived at my doorstep promptly and it is in great shape!"


Rating 10/10
5/5
modified review posted

"Great price. Book arrived on time."


Rating 10/10
5/5
modified review posted

"** updated - So if I could give more than 5 stars for customer service I would! eCampus.com has gone beyond any expectations I had to compensate for a bad experience in shipping. Thanks eCampus.com and keep up the good work. You've changed my mind and I will be back!

I rented a textbook that took 11 days to get to me being shipped from 70 miles away. Had I known it was going to take that long, I would have drove to pick it up or ordered from another text book renting site. I had to buy the book in the book store and return it the next week so I would have my book for class. (shipping was estimated at 4-7 days).
"

modified review Rep reply posted Oct-27-2014

eCampusHelp, eCampus.com rep has responded

“Good afternoon,
I am sorry to hear that you had a difficult experience. Our records indicate that your order was processed and shipped from our warehouse on 10/07/2014. I apologize that it took the United States Postal Service 11 business days to complete the delivery of your package. I have set up your account to receive a full refund once the book has been checked into our warehouse. I have also applied $15.00 of in store credit to your ecampus.com account to apply towards expedited shipping on a future order. We hope that you give us another chance to be your textbook provider.
Erin
Customer Service Representative
Ecampus.com”


Rating 10/10
5/5
modified review posted

"Very happy with the product that I receive and count here in a timely fashion in good condition as expected"


Rating 10/10
5/5
modified review posted

"I received my book earlier than I expected and the condition of the book was excellent!! "


Rating 2/10
1/5
modified review posted

"they sent me the complete wrong book. not even close to what I ordered. I sent it back and I am still waiting on my refund. "

modified review Rep reply posted Oct-16-2014

eCampusHelp, eCampus.com rep has responded

“Good afternoon,

I am sorry to hear that you have had a difficult experience. According to UPS tracking number 1Z29E3W59096448111 your label was scanned into tracking with UPS on 10/15/2014. At this time, your package is still in transit to our warehouse and your full refund will be processed once the book has been checked into our warehouse.
Erin
Customer Service Representative

Ecampus.com”


Rating 2/10
1/5
modified review posted

"I was expecting to get the detailed solutions of all the problems from the end of each chapters but it has solutions of only few solutions."

modified review Rep reply posted Oct-16-2014

eCampusHelp, eCampus.com rep has responded

“Good morning,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
Ecampus.com”


Rating 10/10
5/5
modified review posted

"came through in a pinch for me (actually my son), and I will use you again."


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