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"This the worst computer store that I have ever shopped at. The WORST customer service and the worst return policy ever. I went to purchase a hard drive and the sold me the wrong part. I did not realize it until I got home. I drive back to the store (20 mins jorney) and they would not return the product because it was opened. THEY sold me the INCORRECT part - not what I asked for. After a battle they exchanged the part and would not speak to me and then they threw away my receipt. They were very rude and unprofessional. This was at the Sandy, UT location. "
This review was modified by rocky1dog on February 21 2007 06:12:37 PM
"Purchased 2 motherboards and complete systems from EBC Computers on 11-21-2009 motherboard turns out to be bad. I return the motherboard on 12-19-2009 and I am told it needs to go into their RMA center for verification. I was contacted by EBC on 12-23-09 and told that the board is bad and since I paid $91.25 + tax for each board the Owner Eddie has valued my board at $70 including tax. I now need to purchase another motherboard and the closest motherboard they have is $119.72. You can always judge a company of how well they honor there warranty Items. I have been buying from them for over 6 yrs and the first time I need to cover anything under the warranty and the warranty I paid extra for they tell me that I am only going to receive the fair market value for the Item I purchased less than 30 days prior to that. I need a company that is dependable and willing to stand behind what they sell especially when it comes time for warranty repair. I will never buy from this company again, I will find someone else to service my customers on the hardware side. Thanks for ripping me off Eddie."
"10/20/09 ---- EBC Computers SUCKS!!!! Here's the reader's digest version of my experience with them and their owner. I bought a computer drive for $91 exactly 3 weeks ago and was told at the time I could return it within 30 days if there were any problems. Well, it won't format so I took it back today and their "tech" tested it and said it was fine. I then had to explain directly to the "tech" the problem so he could test it properly at which time he determined it was indeed bad. So, they were going to swap it out for a new one except that they didn't have this one in stock leaving me the option to downgrade or upgrade. Here's the catch....they were now selling this same drive for $80 and would therefore only give me that amount of credit instead of the $91 I initially paid. I explained that this is not right and was offered the manager. He was a young kid who walked onto the sales floor with a gaping hole in the crotch of his jeans. VERY impressive!! He told me he could ask "him" if there was anything he could do. Who is "him" I asked. "The Owner" he replied. I then asked to speak to the owner and was immediately told by this manager that he would go and see if he was too busy to speak to me. I restated his comment and said, "You are going to go ask the owner if he is too busy for one of his customers". After visiting the owner, the manager told me he was busy and that no exceptions could be made to their policy. DESPITE my explaining to him that it was not my choice to bring the drive back, but it didn't work anymore so this policy should not apply to this situation. I again asked to speak to the owner and after the manager visited the secret room once again, was told that he was busy ordering but I could wait for about 1 hour to talk to him. REALLY!!!!!! You are too busy to talk to your customers and try to retain any loyalty???
There was nowhere to sit and wait so I took my drive and left disgusted. I spoke to another customer on the way out who said that EBC has a reputation for putting damaged items back on the shelves to sell to future unsuspecting customers. Crazy that they can somehow still be in business!!!! Check out www.ebccomputers.info for more reviews of EBC.
"I should have read the reviews on the internet about EBC Computers because for one thing they are right and I would have saved myself some $ and problems with them and defective equipment. I work in IT, am technical, and can tell you seriously that this place is awful and I will never shop there again. I bought a Pioneer DVR-215 dvd burner from them because it was highly rated. However this one had problems in the computer I was building. I had bought an extended warranty from EBC so I figured I was covered and would get a replacement. I took it back to the store but they said before they could do that it would have to be tested.
In the meantime I bought 3 dvd burners from NewEgg including the same exact Pioneer model. It had no problems in my machine and neither did the others. A week goes by and no call from EBC. I called them and they said it tested fine and I could come and pick it up. I replied well what was I supposed to do with a defective drive that wouldnt work in my computer? They said I could not get a replacement but instead could return it for a refund but with a 25% restocking fee because it was scratched and they would have to sell it as used. I said that it would cost me less to send it back to Pioneer. When I went back to pick it up I looked at it and at first couldn't see a scratch. Then I saw a very faint line on one side where it had rubbed up against the cage where you install it in the PC. So let me get this straight, a part that you are putting into a computer where metal rubs against metal and you're not going to honor a warranty because of that and even with an extended warranty to boot?! They won't even give me a replacement?! They are crooks!!! This means that your extended warranty is worthless no matter what and they can "test" it and come up with any result they want and blame you and not have to honor a warranty! I do testing and I don't think they probably performed any kind of rigorous testing that would've identified the problem and now I have to send the worthless drive back to Pioneer! I emailed the owner and explained what I was unhappy about and he never replied. Well there you go. I told him why should I continue buying from there? There was no reason!
A number of the people I dealt with in the store didn't seem to know much about the products they were selling. That can't be a good sign when I go into a computer parts store and I know more than the people behind the counter. "
"I have used EBC Computers dozens of times over the past 10 years or so. I will never buy another motherboard from them again. I have purchased 4 bad motherboards from them that I had to return. I do not necesarily blame Ed Bodoya, but he does need to take a better look at his return procedures. EBC has always replaced my defective merchandise, but it seems very disorganized and has been time consuming at times. EBC is a good store where if you need something quick, it is available. I would not assemble an entire computer from EBC, but occasionally, I will buy a hard drive or a fan if I need a part quickly and don't worry too much about it konking out within 30 days. EBC offers very good prices and good availablity of parts. I am glad that EBC has hung in there. A lot of the problems with returns is not understanding their policy and trying to make them enforce your wishes when they do go against their policy. The close out items, I would never touch with a 10 foot pole simply because they do not take them back after 3 days, and they are ALL used parts. Be careful. At least they are honest about their advertising of their close out special items. Overall, EBC is a good computer store and they have soom cool looking computers. Just be careful and know what you are doing when you order there. "
"I was just browsing around to find a good deal on some hardware and I was surprised to find that EBC is still in business.
I decided a few years ago that I would do my part in trying to put EBC out of business. I also find it interesting that in a previous review the customer stated that he thought many problems that customer's have with EBC are because the customer doesn't know what he's doing. I find this amusing. All problems belong to the store or else they will lose their customers.
Here is my story: I dropped into their Orem store to purchase a couple of small items I needed and as an impulse I purchased an additional item that they had on sale. The employee gave me the wrong item, but I didn't notice it until I had gotten home. By the next day I had talked myself out of the purchase and decided to not just exchange the item, but to return it. I stopped in just 24 hours after the original purchase and returned the item and after some amount of pressuring I got the salesman to refund me my money, but he stated that he could not give me cash (even though the purchase was made with cash), but that they would have to mail me a check which would take a couple of weeks.
I explained that their solution was not acceptable and that refunds should be in the same form of tender made for the purchase -- credit card refunds credit card, check is returned as a check and cash is refunded in cash. He would not budge so I asked for his manager. The salesman told me flat out that he would not get his manager for me. Out of frustration and disgust I accepted their check in the mail option and stormed out of the store and as I walked out I turned around and saw the manager coming out of the back room to talk to the salesman.
I returned home and wrote a letter to the company explaining my disgust with them, but before I mailed it I got a letter from them telling me that my account was closed and that I was no longer welcome in their store.
I mailed their letter, my first letter and a subsequent letter to their corporate office asking for an apology, but never received a response.
I should note that my brother-in-law used to own a large training facility and after hearing about my experience they dropped EBC from their vendor list.
I'd rather pay double or do without than give those dirt-bags another penny."
"Worst experience that I have ever had!!! I purchased a power supply that ended up being defective and they won't exchange it or refund my money. They want to charge me a 25% restocking fee because the box it came in is damaged, although the damage to the box occurred before I even purchased the item. They are very unwilling to help and didn't even believe me that the power supply was faulty until the third time that I brought it back in when they finally tested it. Even after they admitted that the device was faulty, they wanted to charge a 25% restocking fee. I would strongly advise anyone who is considering shopping at EBC computers go elsewhere. They do not believe in customer service. Little do they realize that the 25% restocking fee that they are trying to charge me is not going to make them any money in the long run; it will end up costing them hundreds in lost sales because I will never go back and I am going to be sure to never send any business their way."
"EBC used to be the place to go when it came to needing a quick part. Their prices have always been inflated, but sometimes you need a place to go when you can't wait for an order over the internet. The other reason I chose them was for their incredible return policy. This is no longer the case.
I purchased a power supply from them for a repair job. It turned out that the motherboard was also damaged, so I was going to return the power supply and let the person buy a whole new computer. Normally EBC's return policy would cover a simple refund. However, when inspecting the power supply, they said there's a few scratches on it, but that "shouldn't be a problem". Then they found that the numbers are smeared (which is how I received it from them). He explained that he would have to call his boss and ask if he could take it back. I proceeded to explain that this is the condition I received it. After waiting a half hour for them to decide, they finally refused to take it back without a restocking fee of 25%. I again stated that I did not smear the numbers and thought that was weird myself when opening it. He then said, "we are not charging you for that, we are charging you for the scratches."
For all I know, the scratches were there when I got it too. Not to mention, they were in a place that no one would ever see when a power supply is inside a machine. I think they are simply being dishonest by saying they were charging me for the scratches, when really they were charging me for the smeared numbers which I did not do.
After waiting another half hour for the boy at the register to discover how to do a refund, I left the store.
EBC used to be the place to go for a quick part, but there is no way I am going back with such a shady return policy."
"Purchased an AMD Athlon XP 1800 and an eVGA Geforce 4 Ti 4600. As of today, 13 July 2002, both parts are DEAD. The Athlon burned up, and the Geforce freezes any system that I put it in. I have a suspicion that I was sold a REMARKED VIDEO CARD (RETURNED AND SOLD AS NEW)!!. As he was processing my RMA he said that they had only sold 2 of those cards. Things that make you go HMMM. Anywho, I am never going to buy another AMD processor from them or anyone else. I am currently using my 1 GHz P-!!! and have no problems with it at all. Avoid EBC for all major parts purchases, smaller things like cables and such should be all right.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 10/11/2002 EBC Computers profiled on local news
From kutv.com
EBC Computers
Bill Gephardt
Oct 3, 2002 12:52 pm US/Mountain
How would you feel if you bought something only to learn you couldn't use it until you bought a plug or a cord that was supposed to be in the same box? When an Orem man didn't get an item he was supposed to get when he bought a computer video card, he decided to Get Gephardt.
It's simple, I think. If the front of a package tells you what's inside, you can expect it to be inside. More than that, it's the law. So, what happened in this case?
Gary Meyer handles his frustrations through computer games.
"Takin' out my aggression on someone else."
Gary's latest frustration is with a computer accessory he bought from EBC Computers in Orem. He paid $275 for his new video card, and then came the surprise...
"When I checked the contents of the box one of the parts was missing."
That missing part is a plug Gary needed to be able to run the device. The plug is pictured right here, as included, on the back of Gary's box. So where's the plug? Gary says when he asked the Orem store manager, he said...
"We are actually instructed to take that part out of the box and sell it for an additional $7 cost."
What? When Gary challenged EBC's policy, he says he was told he was free to do with the product as he wanted to.
Gep: "Oh, really. We contacted MSI, the manufacturer of that video card, and said is that true? That the retailer is allowed to reach into that box and take that plug out? MSI said absolutely not. Anything that is included in that box should stay in the box and be sold that way."
That seems to make sense...
"The contents of the box should be as the contents of the box are listed as being."
So, I contacted EBC to ask about their policy of removing this part from the box.
Gep: "I talked with EBC owner Eduardo Bedea, and he didn't want to talk about any of this on camera, but he said that he didn't know that the practice of taking things out of the box was illegal."
But now, he'll make a deal with Gary, and anyone else to whom this may have happened. Rather than selling the plug separately, he'll give it to them for free.
It's simple, if it's listed on the front of the box, you can expect to get it when you open the box. ~~~~~~~~~~~~~~~~~~~"
This review was modified by Sosai_X on October 11 2002 11:23:30 PM
"I purchased a video card from EBC about 10 months ago [MSI G4 Ti 4400]. It in a new retail box, all parts and extra CDs included.
It worked flawlessly for 10 months, but I started having problems with the card yesterday (screen garbage, system lock ups). Troubleshooting was cake, for another card worked fine in the system, and the MSI would cause the same symptoms in my wife's system.
Fully aware of their 30 day return policy, and not able to find my invoice, I went to their Layton store, and asked them to pull up my invoice. I explained to them that I was more than willing to get an RMA on my own through MSI, but that a copy of the invoice would be helpful.
The latino gentlemen at the counter, who had spent 30 minutes assisting a customer before me, suddenly 'lost the ability' to speak good english, and was very cold and non helpful. All he would do was give me the number for MSI (I allready had that), and say 'no' in a bad mexican accent if I asked for anything else.
I returned this morning (after finding this site) and much to my pleasure I found a young fellow behind the counter who could communicate. I explained my situation to him, told him I wasn't ripping them off, and even suggested that he stamp or note on the invoice that it was only a copy. I won't give his name because he will probably get in trouble for helping me, but thank you, you know who you are.
So Now I am waiting for my RMA number from MSI. I hope I'm not out 300 bucks :)
******UPDATE March 28th ******* I got an RMA on March 7th, sent my bad vcard back to MSI (Microstar) on the 10th along with the copy of my invoice, and today (March 28th) got a new Ti 4800SE in the retail box. Their RMA department was kind and friendly, actually answered their phone quickly (very important to me), and had my information within seconds. No hassel, no problem, no pain.
Thanks MSI for knowing how to take care of customers. I wish EBC would take a hint from you guys. And thank you Kelvin from the RMA department for being so helpful. You all rock and are winners in my book!
******UPDATE January 21, 2004******* I 'almost' considered walking in their store to buy a power supply today. But lucky me...
It seems EBC has closed their location in Layton, UT. I can't say I'm terribly surprised - if they insist upon their current business practices, I imagine their other stores will soon follow suit. Not to kick a company when they're down.. but c'mon EBC... you had to see this coming.
tsk tsk"
This review was modified by kish-kumen on January 21 2004 09:57:24 PM
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![Share](javascript:share_rating({"review_body":"Purchased 2 motherboards and complete systems from EBC Computers on 11-21-2009 motherboard turns out to be bad. I return the motherboard on 12-19-2009 and I am told it needs to go into their RMA center for verification. I was contacted by EBC on 12-23-09 and told that the board is bad and since I paid $91.25 + tax for each board the Owner Eddie has valued my board at $70 including tax. I now need to purchase another motherboard and the closest motherboard they have is $119.72. You can always judge a company of how well they honor there warranty Items. I have been buying from them for over 6 yrs and the first time I need to cover anything under the warranty and the warranty I paid extra for they tell me that I am only going to receive the fair market value for the Item I purchased less than 30 days prior to that. I need a company that is dependable and willing to stand behind what they sell especially when it comes time for warranty repair. I will never buy from this company again, I will find someone else to service my customers on the hardware side. Thanks for ripping me off Eddie.","link":"http:\/\/www.resellerratings.com\/store\/EBC_Computers\/comment\/525864#comment525864","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/EBC_Computers.jpg","store_name":"EBC Computers","username":"shanepoyurs","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"10\/20\/09 ---- EBC Computers SUCKS!!!! Here\u0027s the reader\u0027s digest version of my experience with them and their owner. I bought a computer drive for $91 exactly 3 weeks ago and was told at the time I could return it within 30 days if there were any problems. Well, it won\u0027t format so I took it back today and their \u0022tech\u0022 tested it and said it was fine. I then had to explain directly to the \u0022tech\u0022 the problem so he could test it properly at which time he determined it was indeed bad. So, they were going to swap it out for a new one except that they didn\u0027t have this one in stock leaving me the option to downgrade or upgrade. Here\u0027s the catch....they were now selling this same drive for $80 and would therefore only give me that amount of credit instead of the $91 I initially paid. I explained that this is not right and was offered the manager. He was a young kid who walked onto the sales floor with a gaping hole in the crotch of his jeans. VERY impressive!! He told me he could ask \u0022him\u0022 if there was anything he could do. Who is \u0022him\u0022 I asked. \u0022The Owner\u0022 he replied. I then asked to speak to the owner and was immediately told by this manager that he would go and see if he was too busy to speak to me. I restated his comment and said, \u0022You are going to go ask the owner if he is too busy for one of his customers\u0022. After visiting the owner, the manager told me he was busy and that no exceptions could be made to their policy. DESPITE my explaining to him that it was not my choice to bring the drive back, but it didn\u0027t work anymore so this policy should not apply to this situation. I again asked to speak to the owner and after the manager visited the secret room once again, was told that he was busy ordering but I could wait for about 1 hour to talk to him. REALLY!!!!!! You are too busy to talk to your customers and try to retain any loyalty???<br><br>There was nowhere to sit and wait so I took my drive and left disgusted. I spoke to another customer on the way out who said that EBC has a reputation for putting damaged items back on the shelves to sell to future unsuspecting customers. Crazy that they can somehow still be in business!!!! Check out www.ebccomputers.info for more reviews of EBC.<br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/EBC_Computers\/comment\/507320#comment507320","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/EBC_Computers.jpg","store_name":"EBC Computers","username":"jodilhess","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I should have read the reviews on the internet about EBC Computers because for one thing they are right and I would have saved myself some $ and problems with them and defective equipment. I work in IT, am technical, and can tell you seriously that this place is awful and I will never shop there again. I bought a Pioneer DVR-215 dvd burner from them because it was highly rated. However this one had problems in the computer I was building. I had bought an extended warranty from EBC so I figured I was covered and would get a replacement. I took it back to the store but they said before they could do that it would have to be tested. <br><br>In the meantime I bought 3 dvd burners from NewEgg including the same exact Pioneer model. It had no problems in my machine and neither did the others. A week goes by and no call from EBC. I called them and they said it tested fine and I could come and pick it up. I replied well what was I supposed to do with a defective drive that wouldnt work in my computer? They said I could not get a replacement but instead could return it for a refund but with a 25% restocking fee because it was scratched and they would have to sell it as used. I said that it would cost me less to send it back to Pioneer. When I went back to pick it up I looked at it and at first couldn\u0027t see a scratch. Then I saw a very faint line on one side where it had rubbed up against the cage where you install it in the PC. So let me get this straight, a part that you are putting into a computer where metal rubs against metal and you\u0027re not going to honor a warranty because of that and even with an extended warranty to boot?! They won\u0027t even give me a replacement?! They are crooks!!! This means that your extended warranty is worthless no matter what and they can \u0022test\u0022 it and come up with any result they want and blame you and not have to honor a warranty! I do testing and I don\u0027t think they probably performed any kind of rigorous testing that would\u0027ve identified the problem and now I have to send the worthless drive back to Pioneer! I emailed the owner and explained what I was unhappy about and he never replied. Well there you go. I told him why should I continue buying from there? There was no reason! <br><br>A number of the people I dealt with in the store didn\u0027t seem to know much about the products they were selling. That can\u0027t be a good sign when I go into a computer parts store and I know more than the people behind the counter. <br>","link":"http:\/\/www.resellerratings.com\/store\/EBC_Computers\/comment\/395799#comment395799","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/EBC_Computers.jpg","store_name":"EBC Computers","username":"cyberdave3000","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have used EBC Computers dozens of times over the past 10 years or so. I will never buy another motherboard from them again. I have purchased 4 bad motherboards from them that I had to return. I do not necesarily blame Ed Bodoya, but he does need to take a better look at his return procedures. EBC has always replaced my defective merchandise, but it seems very disorganized and has been time consuming at times. EBC is a good store where if you need something quick, it is available. I would not assemble an entire computer from EBC, but occasionally, I will buy a hard drive or a fan if I need a part quickly and don\u0027t worry too much about it konking out within 30 days. EBC offers very good prices and good availablity of parts. I am glad that EBC has hung in there. A lot of the problems with returns is not understanding their policy and trying to make them enforce your wishes when they do go against their policy. The close out items, I would never touch with a 10 foot pole simply because they do not take them back after 3 days, and they are ALL used parts. Be careful. At least they are honest about their advertising of their close out special items. Overall, EBC is a good computer store and they have soom cool looking computers. Just be careful and know what you are doing when you order there. ","link":"http:\/\/www.resellerratings.com\/store\/EBC_Computers\/comment\/309361#comment309361","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/EBC_Computers.jpg","store_name":"EBC Computers","username":"enyalid","rating":"3"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was just browsing around to find a good deal on some hardware and I was surprised to find that EBC is still in business.<br><br>I decided a few years ago that I would do my part in trying to put EBC out of business. I also find it interesting that in a previous review the customer stated that he thought many problems that customer\u0027s have with EBC are because the customer doesn\u0027t know what he\u0027s doing. I find this amusing. All problems belong to the store or else they will lose their customers.<br><br>Here is my story: I dropped into their Orem store to purchase a couple of small items I needed and as an impulse I purchased an additional item that they had on sale. The employee gave me the wrong item, but I didn\u0027t notice it until I had gotten home. By the next day I had talked myself out of the purchase and decided to not just exchange the item, but to return it. I stopped in just 24 hours after the original purchase and returned the item and after some amount of pressuring I got the salesman to refund me my money, but he stated that he could not give me cash (even though the purchase was made with cash), but that they would have to mail me a check which would take a couple of weeks.<br><br>I explained that their solution was not acceptable and that refunds should be in the same form of tender made for the purchase -- credit card refunds credit card, check is returned as a check and cash is refunded in cash. He would not budge so I asked for his manager. The salesman told me flat out that he would not get his manager for me. Out of frustration and disgust I accepted their check in the mail option and stormed out of the store and as I walked out I turned around and saw the manager coming out of the back room to talk to the salesman.<br><br>I returned home and wrote a letter to the company explaining my disgust with them, but before I mailed it I got a letter from them telling me that my account was closed and that I was no longer welcome in their store.<br><br>I mailed their letter, my first letter and a subsequent letter to their corporate office asking for an apology, but never received a response.<br><br>I should note that my brother-in-law used to own a large training facility and after hearing about my experience they dropped EBC from their vendor list.<br><br>I\u0027d rather pay double or do without than give those dirt-bags another penny.","link":"http:\/\/www.resellerratings.com\/store\/EBC_Computers\/comment\/524436#comment524436","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/EBC_Computers.jpg","store_name":"EBC Computers","username":"gman_utah","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst experience that I have ever had!!! I purchased a power supply that ended up being defective and they won\u0027t exchange it or refund my money. They want to charge me a 25% restocking fee because the box it came in is damaged, although the damage to the box occurred before I even purchased the item. They are very unwilling to help and didn\u0027t even believe me that the power supply was faulty until the third time that I brought it back in when they finally tested it. Even after they admitted that the device was faulty, they wanted to charge a 25% restocking fee. I would strongly advise anyone who is considering shopping at EBC computers go elsewhere. They do not believe in customer service. Little do they realize that the 25% restocking fee that they are trying to charge me is not going to make them any money in the long run; it will end up costing them hundreds in lost sales because I will never go back and I am going to be sure to never send any business their way.","link":"http:\/\/www.resellerratings.com\/store\/EBC_Computers\/comment\/400271#comment400271","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/EBC_Computers.jpg","store_name":"EBC Computers","username":"baxter462","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"EBC used to be the place to go when it came to needing a quick part. Their prices have always been inflated, but sometimes you need a place to go when you can\u0027t wait for an order over the internet. The other reason I chose them was for their incredible return policy. This is no longer the case.<br><br>I purchased a power supply from them for a repair job. It turned out that the motherboard was also damaged, so I was going to return the power supply and let the person buy a whole new computer. Normally EBC\u0027s return policy would cover a simple refund. However, when inspecting the power supply, they said there\u0027s a few scratches on it, but that \u0022shouldn\u0027t be a problem\u0022. Then they found that the numbers are smeared (which is how I received it from them). He explained that he would have to call his boss and ask if he could take it back. I proceeded to explain that this is the condition I received it. After waiting a half hour for them to decide, they finally refused to take it back without a restocking fee of 25%. I again stated that I did not smear the numbers and thought that was weird myself when opening it. He then said, \u0022we are not charging you for that, we are charging you for the scratches.\u0022<br><br>For all I know, the scratches were there when I got it too. Not to mention, they were in a place that no one would ever see when a power supply is inside a machine. I think they are simply being dishonest by saying they were charging me for the scratches, when really they were charging me for the smeared numbers which I did not do.<br><br>After waiting another half hour for the boy at the register to discover how to do a refund, I left the store.<br><br>EBC used to be the place to go for a quick part, but there is no way I am going back with such a shady return policy.","link":"http:\/\/www.resellerratings.com\/store\/EBC_Computers\/comment\/316539#comment316539","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/EBC_Computers.jpg","store_name":"EBC Computers","username":"polymesh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased an AMD Athlon XP 1800 and an eVGA Geforce 4 Ti 4600. As of today, 13 July 2002, both parts are DEAD. The Athlon burned up, and the Geforce freezes any system that I put it in. I have a suspicion that I was sold a REMARKED VIDEO CARD (RETURNED AND SOLD AS NEW)!!. As he was processing my RMA he said that they had only sold 2 of those cards. Things that make you go HMMM. Anywho, I am never going to buy another AMD processor from them or anyone else. I am currently using my 1 GHz P-!!! and have no problems with it at all. Avoid EBC for all major parts purchases, smaller things like cables and such should be all right.<br><br>~~~~~~~~~~~~~~~~~~~~~~~~~~~~<br>10\/11\/2002<br>EBC Computers profiled on local news<br><br>From kutv.com<br><br>EBC Computers <br><br> Bill Gephardt <br> <br>Oct 3, 2002 12:52 pm US\/Mountain<br><br>How would you feel if you bought something only to learn you couldn\u0027t use it until you bought a plug or a cord that was supposed to be in the same box? When an Orem man didn\u0027t get an item he was supposed to get when he bought a computer video card, he decided to Get Gephardt.<br><br>It\u0027s simple, I think. If the front of a package tells you what\u0027s inside, you can expect it to be inside. More than that, it\u0027s the law. So, what happened in this case?<br><br>Gary Meyer handles his frustrations through computer games.<br><br>\u0022Takin\u0027 out my aggression on someone else.\u0022<br><br>Gary\u0027s latest frustration is with a computer accessory he bought from EBC Computers in Orem. He paid $275 for his new video card, and then came the surprise...<br><br>\u0022When I checked the contents of the box one of the parts was missing.\u0022<br><br>That missing part is a plug Gary needed to be able to run the device. The plug is pictured right here, as included, on the back of Gary\u0027s box. So where\u0027s the plug? Gary says when he asked the Orem store manager, he said...<br><br>\u0022We are actually instructed to take that part out of the box and sell it for an additional $7 cost.\u0022<br><br>What? When Gary challenged EBC\u0027s policy, he says he was told he was free to do with the product as he wanted to. <br><br>Gep: \u0022Oh, really. We contacted MSI, the manufacturer of that video card, and said is that true? That the retailer is allowed to reach into that box and take that plug out? MSI said absolutely not. Anything that is included in that box should stay in the box and be sold that way.\u0022<br><br>That seems to make sense...<br><br>\u0022The contents of the box should be as the contents of the box are listed as being.\u0022<br><br>So, I contacted EBC to ask about their policy of removing this part from the box.<br><br>Gep: \u0022I talked with EBC owner Eduardo Bedea, and he didn\u0027t want to talk about any of this on camera, but he said that he didn\u0027t know that the practice of taking things out of the box was illegal.\u0022<br><br>But now, he\u0027ll make a deal with Gary, and anyone else to whom this may have happened. Rather than selling the plug separately, he\u0027ll give it to them for free.<br><br>It\u0027s simple, if it\u0027s listed on the front of the box, you can expect to get it when you open the box.<br>~~~~~~~~~~~~~~~~~~~","link":"http:\/\/www.resellerratings.com\/store\/EBC_Computers\/comment\/47531#comment47531","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/EBC_Computers.jpg","store_name":"EBC Computers","username":"Sosai_X","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a video card from EBC about 10 months ago [MSI G4 Ti 4400]. It in a new retail box, all parts and extra CDs included.<br><br>It worked flawlessly for 10 months, but I started having problems with the card yesterday (screen garbage, system lock ups). Troubleshooting was cake, for another card worked fine in the system, and the MSI would cause the same symptoms in my wife\u0027s system.<br><br>Fully aware of their 30 day return policy, and not able to find my invoice, I went to their Layton store, and asked them to pull up my invoice. I explained to them that I was more than willing to get an RMA on my own through MSI, but that a copy of the invoice would be helpful. <br><br>The latino gentlemen at the counter, who had spent 30 minutes assisting a customer before me, suddenly \u0027lost the ability\u0027 to speak good english, and was very cold and non helpful. All he would do was give me the number for MSI (I allready had that), and say \u0027no\u0027 in a bad mexican accent if I asked for anything else.<br><br>I returned this morning (after finding this site) and much to my pleasure I found a young fellow behind the counter who could communicate. I explained my situation to him, told him I wasn\u0027t ripping them off, and even suggested that he stamp or note on the invoice that it was only a copy. I won\u0027t give his name because he will probably get in trouble for helping me, but thank you, you know who you are.<br><br>So Now I am waiting for my RMA number from MSI. I hope I\u0027m not out 300 bucks :)<br><br>******UPDATE March 28th *******<br>I got an RMA on March 7th, sent my bad vcard back to MSI (Microstar) on the 10th along with the copy of my invoice, and today (March 28th) got a new Ti 4800SE in the retail box. Their RMA department was kind and friendly, actually answered their phone quickly (very important to me), and had my information within seconds. No hassel, no problem, no pain.<br><br>Thanks MSI for knowing how to take care of customers. I wish EBC would take a hint from you guys. And thank you Kelvin from the RMA department for being so helpful. You all rock and are winners in my book!<br><br>******UPDATE January 21, 2004*******<br>I \u0027almost\u0027 considered walking in their store to buy a power supply today. But lucky me...<br><br>It seems EBC has closed their location in Layton, UT. I can\u0027t say I\u0027m terribly surprised - if they insist upon their current business practices, I imagine their other stores will soon follow suit. Not to kick a company when they\u0027re down.. but c\u0027mon EBC... you had to see this coming.<br><br>tsk tsk","link":"http:\/\/www.resellerratings.com\/store\/EBC_Computers\/comment\/68705#comment68705","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/EBC_Computers.jpg","store_name":"EBC Computers","username":"kish-kumen","rating":"1"}, "single");){kind=link}
"This the worst computer store that I have ever shopped at. The WORST customer service and the worst return policy ever. I went to purchase a hard drive and the sold me the wrong part. I did not realize it until I got home. I drive back to the store (20 mins jorney) and they would not return the product because it was opened. THEY sold me the INCORRECT part - not what I asked for. After a battle they exchanged the part and would not speak to me and then they threw away my receipt. They were very rude and unprofessional. This was at the Sandy, UT location. "