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"We placed our first online furniture order through Dynamic Home Decor. We've always purchased furniture through a store where we could see the product in person. My daughter really loved a bed we saw on Dynamic Home Decor's website so I gave it a try. DHD had great customer service. They answered all my product questions quickly. The shipping was fast and the trucking company was fantastic to deal with. The entire process was completely painless. We were thrilled with the both the product and the service!"
"I ordered a mirror for my new apartment on Monday and it arrived on Friday in perfect condition. Awesome fast delivery and the mirror is so cool! Thanks, you guys ROCK!"
"My husband and I purchased a Jofran dining set from dynamic home decor 10 days before Christmas. It was delivered in about 8 days and on time. My son and husband assembled it all in about an hour and we had it set up with plenty of time before family arrived. I spoke to Michael before ordering it and was assured he could get it to us on time, and it was. I'm very happy with the quality of the dining set and would not hesitate to shop with Dynamic Home Decor again."
"The online shopping experience was adequate, but the delivery process as mentioned by another reviewer below, was a disaster. I paid for white glove, they wanted to give me curbside. After being treated rudely by the delivery team who kept refusing to do the white glove that I paid for, I finally refused the delivery. I thought that was the worst of it, but boy was I shocked when I contacted Dynamic Home Decor. I let them know in a voicemail that I was very dissatisfied with the delivery, and had to refuse it. I requested someone call me ASAP or I would contact my card issuer. I got a call back and it was the single worst customer service experience of my life. The alleged owner, who claims to be worth millions and doesn't care about my money, refused to give me my money back and even told me "shut the f$ck up." Needless to say, I would NEVER do business with them again and can only say to anyone else that is considering them, shop at your own risk."
"Re: Sunpan Elliot Chair Basil #29305 This is a beautiful high-quality piece. Taken into account that I ordered just before the holidays and is shipped from Canada- it took a while to receive. However, I love it so it was worth the wait. Thank you Michael for all of your help!"
"Customer service is outstanding every step of the way!!! Would do business with again."
"I ordered this BDI console table on a Saturday and expressed some concerns about delivery and viewing the item (glass). Michael from Dynamic Home immediately responded and completely put me at ease about my concerns. The follow-up, customer service and delivery via FedEx were exemplary compared to what we're all accustomed to receiving these days."
"The product is of very fine quality. On the other hand the delivery left a lot to be desired. The 1st scheduled delivery was never showed up. The 2nd delivery was scheduled for between 1 PM and 5 PM and arrived at 11:30 AM luckily I arrived at my home early."
"Tables look great! Thanks!"
"My overall experience was very good but my order is on back order so I have not received the product yet. I was informed about the back order and asked if i wished to change or cancel my order. They have been up front and prompt answering my questions."
"My experience has been terrible. The merchandise arrived broken and I immediately reported it to company. That was 2 weeks ago. 9 days ago I received an email from the reseller that the replacement part was on the way. As of today it has not arrived. He has not returned my calls or responded to my emails. His excuse was that it shipped just prior to Thanksgiving. At this point I have given him a ultimatum of either I get a tracking number to confirm the shipment of the broken part or I will be filling a disput with my credit card company for a refund and will be looking for a call tag to return the merchandise. "
"Fast delivery , everything in order"
"My experience was excellent, delivery was an early surprise, quality was as expected, and this was the best price I could find. Very satisfied. Thank you, you have made my holidays!"
"The delivery was on time. The contents were very well wrapped so everything arrived in great condition. The kitchen island was assembled in about two hours. Lots of parts - but the finished product was worth the effort. We are very satisfied."
"Simpli Home Acadian Collection 9 Cube Storage Bookcase in Rich Tobacco Brown(SH-AXCB222)--I ordered this product for my living room. The assembly was terrible, and I have assembled lots of furniture. The pieces didn't fit together nicely, and the top was glued together incorrectly, so the top did not fit on the unit. I had to take it apart and re-glue it. I love the style of the shelf, but am very disappointed in the quality for the price."
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