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"Do not use Dualj.com for your book orders. I ordered the US version of Operations Management For Competitive Advantage and received the Indian version. It took about two weeks for them to agree on allowing me to return the book and then they states it was lost in the mail. Now I am out 100 bucks."
"Warning: this is a dishonest website. I purchased a book from Dualj that was listed as being in good quality (or it might have said "nice," to be exact) and in stock. Little did I know that when I hit the purchase button, somebody working for Dualj just went to Amazon marketplace and had a book sent to me -- a book that was listed on Amazon as being of LOWER QUALITY ("acceptable") than the one I paid for. So basically, Dualj had no way of knowing whether I'd actually get the book (so "in stock" was a lie), and its quality listing was also lie. (And since the book was coming from an apparently unaffiliated third party, Dualj would not have been able to verify the quality, even if its listing matched the Amazon Marketplace listing.)
If I wanted to use Amazon Marketplace, I would have done so -- and paid a lot less!
Honest sites tell you when third-party websites over which they do not have control ship your books. But Dualj is dishonest.
Avoid swindlers like Dualj and just get your book off of Ebay or Amazon Marketplace yourself."
This review was modified by russms on September 13 2007 12:21:58 PM
"I placed my order on August 12th for school text books. My school started at the end of September and mid September came and my books had still not arrived. I ended up having to buy my books on another site so I would have them in time for school to start. It is now November 7th and I have e-mailed them a couple of times complaining about this and they have not tried to contact me back. I was charged right away for these books and I am a little dissapointed that a so-called reputable company has stolen my money and still has not done anything with my complaint. I will never do business with this seller again and I recommend that if a deal on their site seems like a great deal, then it is probably too good to be true. "
"I had an issue with not recieving my book, due to a wrong shipment address (my fault).I contacted the company and asked how I could resolve the issue. "He" has not offered to give me a tracking number or anything. In his seller agreement with paypal, he must have tracking on all of his shipments. I assume he chose not to pay for the delivery confirmation (which should have come out of MY shipping costs). Once I filed a complaint through paypal, I recieved this in email "I said that you should cancel the dispute, and send a letter to your old address and ask them to return the book, or forward the book to you. That's the only option you have that is ethical. But you chose to go the fraud route and file a claim for the money to be returned to you immediately. Not the moral thing to do...you admit in your dispute comments that you had the book shipped to the wrong address, and now when you don't receive it, you file a claim against us. You are falsifying information and profiting from it, and that's called fraud. You filed a sworn statement to paypal (when you opened the claim) stating that the item did not arrive, and yet, you don't live there anymore so you don't know that to be true. That's illegal...If you do not cancel this claim within 24 hours we will contact paypal to have them look at what you are doing and recommend your permanent paypal account termination for breach of terms of use, and then we will send all the statements you've made on this claim to our lawyers and see to it that charges are filed against you for fraud."
All I want is the tracking number, these people are rediculous. Terrible customer service... Buyer beware!
I ordered Discovering psychology third edition 2006. He mentioned it will be shipped next day. 2001 second edition was shipped after a week from BetterWorld.com. Book is in a very bad condition and basically junk. Of course, I made a dispute on paypal. My understanding is this is not a bookstore. This is a thief who order these books from amazon (the one he sent me is on ebay for 1 cent).
Please, don't lose your money.
Contact me if you need further information. "
This review was modified by drmbora on June 14 2008 07:30:28 PM
"AWFUL!!! I ordered a book from these guys 3 months ago. I received an e-mail saying that the item was backordered (which is kind of rediculous since it is an out of print book). I attempted to contact them after noticing that my credit card was charged, and they sent me the same generic e-mail saying that the item was backordered. I have tried to cancel the order, or get ahold of someone on the phone and neither has produced any results. So now my credit card has been charged for an item I haven't received and no one has responded to me in over two months. I am in the process of filing a dispute through paypal. This has got to be some kind of scam. Send you back order notices and then just hope you forget to follow up on it."
"I have received deplorable service from this company. I ordered a book on 8/4/2009 and I was told that it shipped on 8/6/2009 and it is now 9/8/2009 and I have not received the book. I do not recommend using this company if you have a deadline to keep."
"Excellent service, came in a prompt manner, perfect packaging. I am a very satisfied customer with their service and low prices for quality products!"
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posted Sep-13-2007 
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posted Nov-06-2010 
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![Share](javascript:share_rating({"review_body":"Warning: this is a dishonest website. I purchased a book from Dualj that was listed as being in good quality (or it might have said \u0022nice,\u0022 to be exact) and in stock. Little did I know that when I hit the purchase button, somebody working for Dualj just went to Amazon marketplace and had a book sent to me -- a book that was listed on Amazon as being of LOWER QUALITY (\u0022acceptable\u0022) than the one I paid for. So basically, Dualj had no way of knowing whether I\u0027d actually get the book (so \u0022in stock\u0022 was a lie), and its quality listing was also lie. (And since the book was coming from an apparently unaffiliated third party, Dualj would not have been able to verify the quality, even if its listing matched the Amazon Marketplace listing.)<br><br>If I wanted to use Amazon Marketplace, I would have done so -- and paid a lot less!<br><br>Honest sites tell you when third-party websites over which they do not have control ship your books. But Dualj is dishonest.<br><br>Avoid swindlers like Dualj and just get your book off of Ebay or Amazon Marketplace yourself.","link":"http:\/\/www.resellerratings.com\/store\/Dualj_Bookstore\/comment\/334617#comment334617","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dualj_Bookstore.jpg","store_name":"Dualj Bookstore","username":"russms","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed my order on August 12th for school text books. My school started at the end of September and mid September came and my books had still not arrived. I ended up having to buy my books on another site so I would have them in time for school to start. It is now November 7th and I have e-mailed them a couple of times complaining about this and they have not tried to contact me back. I was charged right away for these books and I am a little dissapointed that a so-called reputable company has stolen my money and still has not done anything with my complaint. I will never do business with this seller again and I recommend that if a deal on their site seems like a great deal, then it is probably too good to be true. ","link":"http:\/\/www.resellerratings.com\/store\/Dualj_Bookstore\/comment\/633530#comment633530","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dualj_Bookstore.jpg","store_name":"Dualj Bookstore","username":"Amanda9p07","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had an issue with not recieving my book, due to a wrong shipment address (my fault).I contacted the company and asked how I could resolve the issue. \u0022He\u0022 has not offered to give me a tracking number or anything. In his seller agreement with paypal, he must have tracking on all of his shipments. I assume he chose not to pay for the delivery confirmation (which should have come out of MY shipping costs). Once I filed a complaint through paypal, I recieved this in email \u0022I said that you should cancel the dispute, and send a letter to your old address and ask them to return the book, or forward the book to you. That\u0027s the only option you have that is ethical. But you chose to go the fraud route and file a claim for the money to be returned to you immediately. Not the moral thing to do...you admit in your dispute comments that you had the book shipped to the wrong address, and now when you don\u0027t receive it, you file a claim against us. You are falsifying information and profiting from it, and that\u0027s called fraud. You filed a sworn statement to paypal (when you opened the claim) stating that the item did not arrive, and yet, you don\u0027t live there anymore so you don\u0027t know that to be true. That\u0027s illegal...If you do not cancel this claim within 24 hours we will contact paypal to have them look at what you are doing and recommend your permanent paypal account termination for breach of terms of use, and then we will send all the statements you\u0027ve made on this claim to our lawyers and see to it that charges are filed against you for fraud.\u0022 <br><br>All I want is the tracking number, these people are rediculous. Terrible customer service... Buyer beware!<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Dualj_Bookstore\/comment\/622783#comment622783","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dualj_Bookstore.jpg","store_name":"Dualj Bookstore","username":"sarrahgoud","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Beware of this thief!<br><br>Here is my experience with Dualj:<br><br>I ordered Discovering psychology third edition 2006. He mentioned it will be shipped next day. 2001 second edition was shipped after a week from BetterWorld.com. Book is in a very bad condition and basically junk. Of course, I made a dispute on paypal. My understanding is this is not a bookstore. This is a thief who order these books from amazon (the one he sent me is on ebay for 1 cent). <br><br>Please, don\u0027t lose your money. <br><br>Contact me if you need further information. ","link":"http:\/\/www.resellerratings.com\/store\/Dualj_Bookstore\/comment\/386968#comment386968","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dualj_Bookstore.jpg","store_name":"Dualj Bookstore","username":"drmbora","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"AWFUL!!! I ordered a book from these guys 3 months ago. I received an e-mail saying that the item was backordered (which is kind of rediculous since it is an out of print book). I attempted to contact them after noticing that my credit card was charged, and they sent me the same generic e-mail saying that the item was backordered. I have tried to cancel the order, or get ahold of someone on the phone and neither has produced any results. So now my credit card has been charged for an item I haven\u0027t received and no one has responded to me in over two months. I am in the process of filing a dispute through paypal. This has got to be some kind of scam. Send you back order notices and then just hope you forget to follow up on it.","link":"http:\/\/www.resellerratings.com\/store\/Dualj_Bookstore\/comment\/627927#comment627927","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dualj_Bookstore.jpg","store_name":"Dualj Bookstore","username":"agardner","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have received deplorable service from this company. I ordered a book on 8\/4\/2009 and I was told that it shipped on 8\/6\/2009 and it is now 9\/8\/2009 and I have not received the book. I do not recommend using this company if you have a deadline to keep.","link":"http:\/\/www.resellerratings.com\/store\/Dualj_Bookstore\/comment\/496127#comment496127","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dualj_Bookstore.jpg","store_name":"Dualj Bookstore","username":"avidreader99","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Super fast transaction and shipping. A+. I will shop here again.","link":"http:\/\/www.resellerratings.com\/store\/Dualj_Bookstore\/comment\/528394#comment528394","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dualj_Bookstore.jpg","store_name":"Dualj Bookstore","username":"alex.broley","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Smooth transaction, book delivered as described.","link":"http:\/\/www.resellerratings.com\/store\/Dualj_Bookstore\/comment\/530893#comment530893","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dualj_Bookstore.jpg","store_name":"Dualj Bookstore","username":"louis.kang","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service, came in a prompt manner, perfect packaging. I am a very satisfied customer with their service and low prices for quality products!","link":"http:\/\/www.resellerratings.com\/store\/Dualj_Bookstore\/comment\/540146#comment540146","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Dualj_Bookstore.jpg","store_name":"Dualj Bookstore","username":"rxsunrise","rating":"5"}, "single");){kind=link}
"Do not use Dualj.com for your book orders. I ordered the US version of Operations Management For Competitive Advantage and received the Indian version. It took about two weeks for them to agree on allowing me to return the book and then they states it was lost in the mail. Now I am out 100 bucks."