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Store Rating and Reviews Drums on SALE

Homepage: http://www.drumsonsale.com/ Shop Now at Drums on SALE
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: N/A / 10
Six-Month Reviews: 0
Lifetime Reviews: 3
   


Lifetime Rating: 6.67 / 10
All Stores Avg.: 8.15
Show Reviews Read all 3 reviews below.
This merchant has received ZERO reviews in the past 6 months. 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
11375 Robinwood Dr  
Hagerstown, MD 21742-6706
customer support email:
chris@drumsonsale.com
phone:
301-733-3786
customer support:
301-733-3786
business hours (est):
10:30am - 6:00pm Mon-Fri  
10:00am - 3:00pm Sat  
Closed Sunday  
Lessons Available

FAX: 301-739-3786


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 Drums on SALE Customer Reviews
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Reviews 1 - 3 of 3
Very Dissatisfied
Reviewer: Iju
Click Here to See the Profile for Iju

2/3/09 12:49 PM
I ordered a drum throne seat on Saturday January 10th 2009. The order still hasn't shipped as of February 3rd. I was told by Christian Kline at customer service that the base I ordered was out of stock and wouldn't be available till the first week of February. Then was told again that the basses came in on Friday January 30th and my order would ship by the following Monday February 2nd. It is now February 3rd and the throne seat still hasn't ship. Most online companies that I have orderd from in the past do not charge my credit card till the order ships. Not so with Drums on Sale. They charge the credit card as soon as the order is processed.

Reseller Reply    
Posted by
2/10/09 12:44 PM
Unfortunately back-orders do happen. This customer was notified of the back-order within the first few days of placing the order, and a delivery date of the first week of February was given. The customer jumped-the-gun a bit with this review - The throne came in as stated and shipped out on February 2nd and was delivered within a few days. All communication was prompt and accurate, but some customers are just impatient.<br><br>As for charging the card early, I will agree that this is out of the norm, but it is clearly stated on our web site that that is our practice. It is not intended to defraud customers, it is meant to protect us from fraudulent orders - which helps us keep our prices 10% to 20% lower than our competitors - Nearly all our customers understand this and don't mind the minor inconvenience at all.

Drums on SALE
ChrisDrumm

Very Satisfied
Reviewer: bobo10
Click Here to See the Profile for bobo10

10/27/08 8:24 AM
Good transaction & great price - I have been looking for these sticks everywhere!

Very Satisfied
Reviewer: MetalHead42694
User Rating: 
Click Here to See the Profile for MetalHead42694

9/16/08 10:37 PM
I first heard about this store awhile ago from my drum instructor and my dad’s close friend. The next week I happened to order my new drum set from eBay. Long story short I was missing many pieces to this drum set. I decided to call up drums on sale, within a half an hour I had all the info I needed to order the rest of my drums. They are SO helpful and you can’t beat their prices. All of my business goes to them and until they close (or until I need a paiste cymbal) it will remain #1 place for all my drumming needs.

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