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"I had such success when ordering a gift for a friend that I ordered items for myself the next week. I was so pleased with the order I placed for myself, I place another. I received an email that a problem occurred with my order and that I had been sent a $10 courtesy discount and my replacement order was being sent by 3-day mail. This is a trustworthy and reliable company, in my estimation."
"Very competitive prices, easy to use website, and best of all, they had what I was looking for, in stock, when many others did not.
Although they offered free shipping (for my purchase of over $49), I opted for the 3rd-day shipping for an additional $3.50. That turned out to be a good choice, as I received the shipment the next day!
Their communication was excellent, with emails sent for every stage of the transaction, including tracking information and links.
Drugstore.com also offers "points" for purchases that may be accumulated and redeemed as discounts on future purchases.
I have had no cause to use their customer service, so I can not comment on it.
Based on my experience, I recommend Drugstore.com without reservation."
"I've ordered from Drugstore.com 4 times now, and overall have had good experiences. Only thing is with their sale items, sometimes it can be confusing due to their website layout. I hope this aspect can be improved in the future."
"The Rx portion of my order was lost in the mail (they track via USPS and it never showed delivery). You have to wait 10 *business* days until they will reship but I ordered well in advance of my needs. After the 10 days they sent me a free replacement via overnight UPS.
Things do get lost in the mail and aside from the mandatory waiting period (which I can understand), drugstore seems to handle the situation very well."
"I've been shopping at drugstore.com for a long time and have always been very pleased with the communication surrounding my orders, the shipping speed, the free shipping for larger orders, and the ease of re-ordering. Their prices are decent and ordering is very easy, so I'll continue to use them. I've never had to deal with customer service though, so no opinions on that front."
"I ordered Water Pik Ultra from this store. Price was lowest I could find on the web. Cheaper by $1 from Amazon and $5-10 from stores like Welgreens, sears, target, etc.
Package arrived in a week. Free shipping/No Tax. Well packed. Couldn't be happier."
"I regularly order the same supplement about once every two months. It always arrives within the week, is well packaged and fresh (not melted, etc). Very reliable service."
"My first order with them was processed quickly and shipped right out. Got a good price on Frontline Plus so the cats and I both are pleased. Will be shopping with them again."
"I have always had great experiences with drugstore.com....great variety, fast free shipping, good prices, great customer service. A UPS shipment was recently lost and drugstore resent the shipment quickly with no hassle and no charge."
36,423 stores
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35 reviews 
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posted Dec-17-2005 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Very competitive prices, easy to use website, and best of all, they had what I was looking for, in stock, when many others did not.<br><br>Although they offered free shipping (for my purchase of over $49), I opted for the 3rd-day shipping for an additional $3.50. That turned out to be a good choice, as I received the shipment the next day!<br><br>Their communication was excellent, with emails sent for every stage of the transaction, including tracking information and links.<br><br>Drugstore.com also offers \u0022points\u0022 for purchases that may be accumulated and redeemed as discounts on future purchases.<br><br>I have had no cause to use their customer service, so I can not comment on it.<br><br>Based on my experience, I recommend Drugstore.com without reservation.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/235357#comment235357","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"LarryScottB","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve ordered from Drugstore.com 4 times now, and overall have had good experiences. Only thing is with their sale items, sometimes it can be confusing due to their website layout. I hope this aspect can be improved in the future.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/541762#comment541762","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"yezhou","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Rx portion of my order was lost in the mail (they track via USPS and it never showed delivery). You have to wait 10 *business* days until they will reship but I ordered well in advance of my needs. After the 10 days they sent me a free replacement via overnight UPS.<br><br>Things do get lost in the mail and aside from the mandatory waiting period (which I can understand), drugstore seems to handle the situation very well.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/343898#comment343898","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"nemesisdb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been shopping at drugstore.com for a long time and have always been very pleased with the communication surrounding my orders, the shipping speed, the free shipping for larger orders, and the ease of re-ordering. Their prices are decent and ordering is very easy, so I\u0027ll continue to use them. I\u0027ve never had to deal with customer service though, so no opinions on that front.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/471681#comment471681","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"lizh","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered Water Pik Ultra from this store. Price was lowest I could find on the web. Cheaper by $1 from Amazon and $5-10 from stores like Welgreens, sears, target, etc.<br><br>Package arrived in a week. Free shipping\/No Tax. Well packed. Couldn\u0027t be happier.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/466580#comment466580","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"one_customer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I regularly order the same supplement about once every two months. It always arrives within the week, is well packaged and fresh (not melted, etc). Very reliable service.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/824550#comment824550","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"hawkfest","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My first order with them was processed quickly and shipped right out. Got a good price on Frontline Plus so the cats and I both are pleased. Will be shopping with them again.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/591305#comment591305","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"fiream29","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WITHDRAW REVIEW ASAP. DO NOT WISH TO PARTICIPATE ANY LONGER.<br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/227078#comment227078","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"marilynj","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have always had great experiences with drugstore.com....great variety, fast free shipping, good prices, great customer service. A UPS shipment was recently lost and drugstore resent the shipment quickly with no hassle and no charge.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/491196#comment491196","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"gretch101","rating":"5"}, "single");){kind=link}
"I had such success when ordering a gift for a friend that I ordered items for myself the next week. I was so pleased with the order I placed for myself, I place another. I received an email that a problem occurred with my order and that I had been sent a $10 courtesy discount and my replacement order was being sent by 3-day mail. This is a trustworthy and reliable company, in my estimation."