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"I never had any such bad experience as today when I contacted your customer service. I placed an order on 26 Apr and Drugstore charged my credit card saying that my item is shipped. I did not receive the item and I almost forgot about it. Today when I saw the status it says shipping label is generated on 29 Apr. Since today is 12th May so I wanted to know the status. They said the item is out of stock and it never got shipped. We are going to refund your money. Luckily I remember I called these guys otherwise they would have taken my money and never returned it. When I complained about that the CSR told me that she didn't take the money but company did. I will never do business with you again."
"Poor customer service. Canceled order without proper notification. Will never shop here again."
"I HAD PLACED THIS ORDER AND RECEIVED AN EMAIL CONFIRMATION FOR IT. THE NEXT DAY I RECEIVED AN EMAIL THAT MY ORDER WAS CANCELLED. I CALLED AND THEY SAID THEY DIDNT KNOW WHY SINCE IT WAS IN STOCK AND I COULD REORDER IT. I DID AND AGAIN RECEIVED AN EMAIL CONFIRMATION FROM THEM. THE NEXT DAY I RECEIVED ANOTHER CANCELLATION FROM THEM. AGAIN I CALLED AND WAS TOLD THEY DIDN'T HAVE THE ITEM IN STOCK AND THEY DIDN'T KNOW WHEN THEY WOULD GET IT BACK. SO NOW THAT ALL THE SALES ARE OVER FOR THANKSGIVING-I'LL HAVE TO PAY MORE TO GET THAT ITEM. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!"
"I have used them several times and all went well, until my last order. I placed an order for misc. sundries off the shelf, no Pharm. totaling $57.25. Today is 10 days no order.....I noticed on my order print out, that the po box number was missing,so I called them today,got disconnected from the recording twice. Finally managed to get through to a human, who after I gave her my order # AND UPS tracking order said "oh,we sent it fed ex." Hummm sent it to which po box? In the meantime they have collected the $57.25 from my account,and I have to go shop another company. What a rip off!!! "
"Absolutely horrendous service. I placed an order on 7-08 I called customer service on 7-14 to find out why the order had not yet been shipped, I was on hold twice for nearly 20 minutes, I was told they could not get a hold of the vendor to find out what was going on. The customer rep was going to call as soon as she heard from the vendor. 4 hours went by I did not hear from the rep so I called again and the new rep said they were unable to contact the vendor. I told her I wanted to cancel my order and I did not want to be charged for the merchandise. She told me the order would be cancelled and I would not be charged. An hour later my account was charged and I recieved an email that the merchandise was being shipped. Horrible service.... Do not buy from businesses like this."
"I have ordered from them many times great website, prompt shipping, good prices all in all a class act.On one occasion UPS delivered the order to the wrong house, the driver acknowledged it immediately when I called looking for the package (the same day). He returned to the house where he left it but of course they would not admit to having the order. Anyway I called Drugstore and they rushed me out a replacement at no charge even thou it was not they mistake.One word of caution although their website states that they share info with GNC I renewed my Gold card at the local GNC store and nine months later after repeated calls it still shows expired on their site. I have to call each time and have them reset it to use the card."
"Ordered a shaver and aerosol cleaner spray on Sunday evening. It arrive the following Wednesday at 4:30 pm. Amazing -- and free shipping with discount for new customer. Good search function on website."
"I have placed a couple orders at Drugstore.com in the past and have been satisfied with my purchases. They have better prices than my local drugstore and shipping prices are decent. They also carry some hard to find items. Their website has some nice features such as remembering previously ordered items, keeping pharmacy records, easy to earn free shipping, and tracks your favorite items. I would order from them again."
"I was provided an automated e-mail cofirmation of my order shortly after ordering. I recieved my package within 4 days. That was with standard shipping. Overall I am pleased. Will do business with agian. "
"Only Drugstore.com had all the things I was looking for. The shipment of the items was quick, and I will be re-ordering from them the next time I need the same items."
"great company to deal with. very easy to shop. quick and fast shipping, hope to business in the future."
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