I've been ordering from this company for years. Extremely reliable and in the case of mistakes they always act immediately to remedy it. Orders always come timely within a few days.

This was my first time ordering "something" from Drugstore. Being a 1st time customer, I was able to get a discount ($5) off my order. Drugstore had a lot of products along with great prices compared to other places, but didn't have a product that I wanted, but I was able to find an alternative which suited my needs. My order got free shipping and shipping speed was ok; took 8 days. I forward in doing business again with Drugstore.

I have always had great experiences with drugstore.com....great variety, fast free shipping, good prices, great customer service. A UPS shipment was recently lost and drugstore resent the shipment quickly with no hassle and no charge.

This was my first experience with this store and it turned out great. They already had the cheapest price I could find for Frontline Plus, plus they had an additional $20 discount bringing the total down to a true bargain. Throw in free shipping and it was a steal!  
 
I placed my order on Thurday night and it arrived Tuesday morning. Not bad at all considering it was the 4th of July holiday weekend. They also threw in some free dog biscuits and a sample of dog shampoo. I also noticed they have a great program where you earn store credit on every purchase. On my small $50 order I earned $2.50 in drugstore dollars! I definitely plan on making future purchases from here.

I purchased the Braun 7781 Epilator from Drugstore.  
The listed price was 129USD and I got a 20USD discount on that. Also since I shopped through Bing, I got a 10% cash back from Drugstore and hence the effective price of the product was 98USD.  
 
The transaction was perfect, got free shipping via UPS. Got the tracking number the next day after I placed the order. Product arrived well packed and in perfect condition.  
 
Had a great experience with Drugstore and I got it a lot cheaper (30% less) than the next best online option -Amazon.  
 
I would highly recommend Drugstore as my experience was not even close to the negative reviews mentioned below.

I've been shopping at drugstore.com for a long time and have always been very pleased with the communication surrounding my orders, the shipping speed, the free shipping for larger orders, and the ease of re-ordering. Their prices are decent and ordering is very easy, so I'll continue to use them. I've never had to deal with customer service though, so no opinions on that front.

I ordered Water Pik Ultra from this store. Price was lowest I could find on the web. Cheaper by $1 from Amazon and $5-10 from stores like Welgreens, sears, target, etc.  
 
Package arrived in a week. Free shipping/No Tax. Well packed. Couldn't be happier.

I will not ever waste time and money dealing with drugstore.com. again.  
 
MERCHANDISE  
Not any better than the neighborhood drugstore - worse in customer service.  
 
PRICE  
 
Gimmicks for supposedly saving money but prices are comparable with Target and Walgreen's. The hassle you have to go through dealing with them is not worth the trouble.  
 
If you add in shipping cost if there are any, you're better off going somewhere else. Tandhe prices with shipping addied in have to be more than just going to Target - same prices but without shipping.  
 
The only free sample I got from drugstore.com was the mess in the box when it arrived. The cleansing lotion I ordered was smashed and leaking all over everything in the box and through to the outside of the box.  
 
PLACING AN ORDER  
 
I had to start over completely 4 times just as I was completing my order because ofirst one thing then another - all set up by drugstore.com.  
 
CUSTOMER SERVICE  
 
Does not exist. drugstore.com would not accept the description in the emails I sent them about the damaged shipment and kept demanding I call them and wait on :"hold" until they got to me. Then, they would listen to my problem and decide what they might do about it. There was no glimmer of hope that they would replace the damaged product. Nevermind all the time spent cleaning up the mess and the delay in starting the regimen the dermatologist put me on.  
 
SHIPPING  
Shipping is free for orders over $49. My order qualified for free shipping. Maybe that is the reason no packing materials were placed in the box with the 6 items I ordered.There was only one small piece of bubble wrap loosely tossed on top of the shipped items.  
 
Merchandise did not arrive when stated - was sent late.  
 
PACKAGING  
 
The merchandise was not packed. Everything was just put in the empty box, and a small piece of bubble wrap placed on top - not even tucked. The lotion cleanser leaked all over everything - other items, inside the box, outside the box. Luckily, it was a cheap box so it absorbed the leaking lotion instead letting drip on anything outside the box.  
 
FINAL RECOMMENDATION  
 
After over a week of getting stalling tacticsand being subjected to obstructionist strategies in trying to get my damaged product replaced, I have to be logical and say it's better to pay the same price for merchandise and get it from a merchant that can be trusted.  
 
I don't need the aggravation this company put me through just trying to get them to make good their damaged delivery.  
 
AN ASIDE  
Just out of curiosity, I looked up the company, it's status, and it's officers and directors. Folks this is a penny stock - going for less than $1.50 a share, according to Reuters.com. I wouldn’t give you even a penny for it.  

Ordered on Thursday Feb 5th and received items on Feb 9th. Packed perfectly and order received exactly as ordered.

I won't do any more orders here... I've done many, and while they lure you into spending a bit more to get that free shipping, it takes forever for them to ship. Not convenient when you're running low on drugstore items. Then, within hours of placing your order, they make sure that you cannot cancel it because it is "processing". My most recent order has been "processing" for a week now and STILL has not shipped but can't be canceled. Go figure.

I've used DS.com for years, with excellent satisfaction in products and service. You can ask for USPS shipping, e.g. to PO boxes, if you are sick of UPS.  
 
However be aware that their packing is only average, compared to other retailers. I might be a bit skeptical about ordering glass bottles. And while their free-shipping offers are fine for my largish orders, plan in advance that those can take 10-12 days.

I was able to find everything I needed and then some. I used a $10 off coupon when your cart exceeds $50. So I was able to get a few items for "free" basically.  
 
I ordered late Christmas Day, so I wasn't expecting to hear of any shipment notification anytime soon. To my surprise, they sent me a shipment notification the next day. Wow!  
 
My one regret was not with Drugstore.com, but with UPS. My package was suppose to arrive the 30th of December. But they delayed it and it came almost a week later. On top of that, they didn't even ring my doorbell, even though it was 8PM! I'm getting sick and tired of UPS. I've had nothing but bad experience with them.  
 
To sum up, Drugstore.com handled everything perfectly. They packaged everything very well and I was able to get some extra money on my next purchase. I just wish they used another carrier, like FedEx or USPS. Nonetheless, I will still shop at Drugstore.com. Thanks again and keep up the great work.

I ordered a couple items on November 12, 2008. One item, an Electric Shaver, didn't work - so I started the process of returning the item. On December 4, 2008, I received an email saying my item is in the process of being returned - and that I could check the status on-line. I checked on the status a couple of times, the latest around January 2, 2009 - but still no resolution!  
If and when I receive some kind of resolution, I'll update this review.  
Update: Around January 5th I sent an email inquiring as to the status of my return, as it had been 'in process' for about a month. Within two days the company informed me they were issuing a credit for the returned item. My account was credited a few days later. This ended OK, but it took some time.

This review was modified by its author, resellx89w43k, on 1/10/09 1:53 PM.

I was little skeptical ordering from Drugstore.com as rating was low. However, it turn out very well. I ordered on Sunday and item arrived in Tuesday with Free shipping. I will definitely shop again in the future.

Fast shipping, items exactly as described. I found many coupons online. Recommended