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drugstore.com

Health, Fitness, Beauty and Home & Garden

Rating 3.67/10 168 reviews
3.67/100 (6-month rating)
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All Customer Reviews (168)

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Rating 10/10 5/5
modified review posted Feb-02-2012

"I want to shout out that I think drugstore.com rocks!!!

I had a problem with an order where I was short 1 item.

I called customer service and I was SO HAPPY when I spoke to an actual person within 15 seconds of placing the call!! This is a real rarity today!

The person who helped me was very helpful and it was nice that it sounded like I was talking to someone in the US and not on the other side of the world!

Keep up the good work, it is really appreciated and when buying something (if the prices are the same) i will buy from nowhere else!!
"

Rating 10/10 5/5
modified review posted Feb-02-2012

"I found drugstore.com by a simple google search; their price was best of the places that had the bowls I wanted in stock. I read the ratings here and despite the negative ones, placed my order. I had no problems whatsoever. Shipping was free (I spent enough), ordering was great, shipping was quick, I am very satisfied!"

Rating 2/10 1/5
modified review posted Jan-31-2012

"Drugstore.com entices you into their shop with e-mails promising you gifts with a purchase, then they do not deliver.
I followed the order specifications to get a free $ 25 restaurant card, but it never arrived. I wrote three times to their customer service and they keep blaming restaurant.com, but do not take any action to solve my problem. They keep asking me to wait and see. I think they just hope I'll forget or let it go. I did not order only because of the gift, but it was a nice "plus", and they made a promise they did not honor. I am through with them until I get what is mine, even though they do not seem in a hurry to correct their mistake. I guess they think that one little customer is not important. This is also what Goliath thought, and was he mistaken..."

Rating 10/10 5/5
modified review posted Jan-25-2012

"I had such success when ordering a gift for a friend that I ordered items for myself the next week. I was so pleased with the order I placed for myself, I place another. I received an email that a problem occurred with my order and that I had been sent a $10 courtesy discount and my replacement order was being sent by 3-day mail. This is a trustworthy and reliable company, in my estimation."

Rating 8/10 4/5
modified review posted Jan-25-2012

"UPDATE: After complaining to them via spam emails i get from them, they added store credit to my account so i can repurchase the order. It is still on backorder but i am waiting patiently now. I guess their website automatically cancels your order after 30 days if it is undelivered.

Ordered two things from this company. Energy supplements and 'La Vie Pastellines' (hard candy). First they just sent the energy supplements and said the candy is on backorder. After a month of waiting they just cancelled the order without any reason. I mean seriously? They cannot fall through on simple orders as you can see from the review below. I would recommend using another site."

Rating 2/10 1/5
modified review posted Jan-23-2012

"Product never reached me. OnTrac Shipping could not find address, did not call, and LOST the package so it couldn't be redelivered. Drugstore.com was unable to overnight me the product to compensate for the mishap. Unsatisfactory service!"

Rating 2/10 1/5
modified review posted Jan-11-2012

"If you depend on prescription drugs do not order from drugstore.com. It takes more than 14 days to get it and if you cancel the order you have to go to your doctor again to get a new prescription, because the one you have sent in is not valid anymore. Customer service need 2-3 days to reply."

Rating 10/10 5/5
modified review posted Jan-05-2012

"I feel like these reviews are injust, for the most part I was worried about not having my product ordered correctly or being called to have them tell me it wasn't available. It actually came 3 days after I ordered (7 cosmetics from different brands) and there was not one item missing! Everything was there, the right color, name brand, everything perfectly sealed. As for possible items such as floss or groceries I may think twice, however I will be purchasing more makeup here from now on! Affordable, prices cheaper than compared to the actual website, free shipping over $25? This website is perfect"

Rating 2/10 1/5
modified review posted Jan-03-2012

"I purchased some dental floss this site because the price seemed good. They canceled my order without any reason several days later. Service like this is not acceptable. They couldn't fulfill an order for DENTAL FLOSS!!! Come on! There was no customer service what so ever. Don't rely on this company of anything if they can't even ship a few packs of floss. "

Rating 2/10 1/5
modified review posted Dec-27-2011

"signed up and ordered a $58 bottle of Issey Miyake for Men. Free shipping with a $10 sign up discount. placed another order for another item. then I got an e-mail...
Thank you for placing an order with drugstore.com.

We have run into a problem with processing your drugstore.com order.

As part of our billing verification process, we need to be able to confirm the name, address, and phone number of the cardholder (as well as an alternate shipping address if shipping to an address other than the billing address on file) with the credit card issuer. Your credit card company is unwilling to do this, therefore we are not able to process your order and it has been canceled. We apologize for the inconvenience, and request that you replace your order using a credit card issued from a different bank.

Thank you in advance for your cooperation. If you have any questions or concerns, please reply to this e-mail.

Sincerely,

Jeffrey
Credit Card Department
creditcarddept@drugstore.com
drugstore.com™ the uncommon drugstore.(tm)
Beauty.com™ The world of beauty online.(tm)

The odd part is, the first order had issues but, the second order went through just fine. It was actually shipped right away. When I called their customer service, all the rep can tell me is that the $10 discount is not going to apply anymore should I use another card to re-order. If I had known they will process my order this way, I will not place any order at all. I was hoping the item can at least get here before New Year's. I will just go and buy it from Macy's. This proved to be too cheap to be true. Lesson learned!

I will see what the items on the shipping look like when I receive it, if I do receive it.

"

 
 
 

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