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"I usually never write reviews, but this company deserves one. Drugstore.com carries all the top brands for much less. I order from them monthly and will continue to give them my business. Customer service is great, with little wait time. Definitely worth checking the site out."
"I don't order much online, but happy to find one that seems to carry most of what I need. When I do, I continue ordering from that particular one as long as I can obtain what I am looking for there. I have never had any problems with my orders there. They ship quickly and I am happy. Hopefully, it will be the same here with this order, I am trying to place."
"I put in an order for shampoos and lotions and was excited about the great deals I found. However, I waited for a little over 3 weeks and I still did not get my package. I tracked it and saw that it ended up in a different state. I contacted the company and they agreed to send me another package -- same scenario with the replacement package ending up in a different state. I finally asked for a refund and thank goodness they were able to give me one. I don't know if it was drugstore.com or the delivery/shipping company, but I don't think I'll ever order anything from them again."
"I was a little hesitant in buying seeing the reviews, but:My simple order for toothpaste went through fine. It's become increasingly more difficult to get my toothpaste at stores, even Amazon. Drugstore.com had it at a fine price. Bought enough to get free shipping. 3 business days later it was at my door. Good enough for me."
"Their products were fine but I CAN'T STOP THESE NEWSLETTER EMAILS.I've unsubscribed 10+ times. They automatically sign you up for drugstore.com AND beauty.com newsletters. How many times do I have to do this before they stop emailing me their garbage?I will never be shopping there again. BUYER BEWARE."
"I never had any such bad experience as today when I contacted your customer service. I placed an order on 26 Apr and Drugstore charged my credit card saying that my item is shipped. I did not receive the item and I almost forgot about it. Today when I saw the status it says shipping label is generated on 29 Apr. Since today is 12th May so I wanted to know the status. They said the item is out of stock and it never got shipped. We are going to refund your money. Luckily I remember I called these guys otherwise they would have taken my money and never returned it. When I complained about that the CSR told me that she didn't take the money but company did. I will never do business with you again."
"*** Not Reliable ***Ordered FSA eligible items on 12/27/12, they canceled my order on 1/9/13. When called, apologized and said can not do anything. Because of them lost over $300. Please stay away or take extra precaution if you are ordering last minute like I did."
"THEY SELL EXPIRED PRODUCTS!!!!!!!!!! I ordered an organic papaya face kit. Now beauty products, especially organic ones without preservatives, have a distinct shelf life. The products I received had an expiration date of 08/10...uh its 2013. Not cool. I didn't even realize the product was OLD until I USED it, noticed it had an "off" smell, and my face broke out in a horrid allergic reaction. Buyer BEWARE. They did refund my purchase, but how can I ever trust a company that does this kind of stuff again? I can't. Shipping is another issue. While fast, you can never guarantee you will receive the package! Happened to me 2x! They use a shady shipping service called Lasership."
"I buy my protein bars on drugstore.com. They ship quickly and I am always pleased with the cost. Lots of sales. Good experience."
"Drugstore.com refused to honor their promise to send me a $25 restaurant gift card. They made a false claim that their system didn't acknowledge my purchase. Customer service said I did indeed make the purchase and met all the requirements. However, because their system didn't acknowledge my purchase, they will not send the gift card. This company is one big scam. I would open a lawsuit if I had the money. Hopefully, I can at least help you from falling for their scam! Don't buy from drugstore.com"
"Terrible seller. They shipped the wrong order to me. When I called they asked for a credit card to put on file so they could re-ship my correct order. I said I already paid for it and they said, yes, but they need a "portal" in which to send the correct order. That's a crock. I canceled my order and they said they would refund my money when they received the wrong order back from me. I asked to speak to a supervisor and magically they are now refunding my money immediately."
"I ordered Olay professional cleaner because under description said MADE In US, once I received it I noticed box say Made in China. They are not being truthful. "
"I have never met with such poor shipping or customer service in my life. An order of liquid cleaner arrived as soup in a bag - they'd just thrown the bottles in a plastic bag and boxed them up without any padding, and the bottles split and leaked. I opened the box of bag of soup and promptly closed it again and returned it to them. It has taken MONTHS of back and forth arguments with their "customer service" department to get them to give me a refund for a very clear "damaged goods" shipment. MONTHS! They have been so rude to me. I can't believe something as simple as a return is so beyond them. They keep claiming my refund (electronic, through paypal, should be instant) is on its way, but it never arrives. What a complete scam of a business. Goes without saying I'll never shop with them again."
"Very good customer service, poor order management. I placed an order for several items, all of which showed in stock at the time of the order. Several days later, I received a message that one of the items had been cancelled. As this item was the primary reason for my order, I called to complain. The CS rep stated that the item was fulfilled by an outside vendor who was out of stock of that item. Still no excuse as in this day and age it is not that difficult to keep a running inventory of stock. So an F grade for order management.The customer service rep seemed upset at my experience but didn't offer any resolution. So a C grade for initiative. But when I suggested sending a replacement item (same model, different color) at the original sale price the rep took a few minutes and then agreed. She then manually placed the order for me and confirmed the order was complete. An A+ for service and results."
"Drugstore.com is the most incompetent and customer unfriendly organization I have ever dealt with. They screwed up my order (shipping the wrong product) and when I notified them of their error, they asked me to provide more information by e-mail. Even though I was annoyed by the form e-mail and that they could not follow simple instructions about the items left out of the order, I complied with the request. My e-mail was met with a follow-up email to call a toll free number and give them a creditb card. This shoddy customer service is outrageous and I am forced to go through PayPal to file action."
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