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"I had been a long time customer with drugstore.com but my last two experiences were TERRIBLE. The previous shipment I received had many of the items crushed and damaged. After I complained they issued partial credit. My most recent order was a fiasco. They delivered it to the wrong address and going into a 3-day holiday weekend, the best they could do was offer to send another shipment out AFTER the holiday which would take an additional 2 days to receive. This is after they blatantly lied and first said that they tried to deliver to me but that no one was home so trying to put the blame on me instead of taking accountability. Essentilly what was supposed to be delivered in 2 days would end up taking almost a week from my purchase date. I ended up cancelling my order when their supervisors proved to be completely incompetent and devoid of any customer service skills. Their only solution to me was that I should have paid for express delivery which just made me more angry. The website is also a little misleading by saying your order qualifies for 2 day shipping when you actually have to pay for some program first to get this. Such an awful experience I refuse to shop fom them again especially with so many online retailers out there. Have discovered Vitacost.com and so far they've been great with very competitive prices too. "
This review was modified by Weho2012 on May 26 2012 12:56:31 PM
"hey lied about state of my returned item, which I never have ever opened,and did not give me money back for it. Very disrespectful. I will never ever shop there again. Shoppers beware. there are tons of other online stores online, that respect their own return policy."
"Confirmed online order for Oral B toothbrush, charging me extra $1.99 because it was on backorder. Next day they emailed my order was cancelled because Oral B wasn't going to ship them any more. BS Since Amazon.com has them in stock."
"I was shopping around and found drugstore to be far better priced than amazon for the items i was buying. This was my first order and i received my items in 1 business day the packing was fine and nothing was broken (ontrac is an excellent west coast delivery service), i'm very happy overall with the experience and prices i will be back. I wish i found them sooner. Perhaps they have stepped up their game as of late or i may have had a lucky order compared to all the 1 star feedback? We'll see...."
"I had by far the best customer service ever in my life. I ordered an item from drugstore.com, but yesterday it arrived damaged (most likely from shipping). I emailed customer service right away and in just a few hours I received a reply email that apologized for everything and that I would just need to call them in order to resolve the issue. When I called, I was only on hold for about one minute before someone answered. I gave them my order number and shipping information and the customer service representative immediately put in a replacement order for me with expedited 2-day shipping free of charge (I didn't even have to return the original item). I received a confirmation email instantly at about 5PM last night...my replacement order arrived this morning in perfect condition. I just wanted to write this review and say that I am extremely satisfied with drugstore.com and how they handled my situation. I will DEFINITELY do business with them again. I've never had better customer service experience."
"Drugstore.com put an item on sale but they took more orders than they could fulfill. Their inventory system is unreliable. Worse yet, they don't make up for it with good customer service. Instead of putting my item on backorder, they simply canceled it even though they were taking backorders on this item without the discount. When I asked them to put my order on backorder, they said they would not be getting any more of this item which was untrue. When I pointed out this fact they said I would be free to buy it when it came back in stock at full price. So be prepared for bait and switch tactics at this merchant."
"I will never buy nothing from DrogStore.com. They cooprerate with Shopper Discounts scam. Anything you buy from DrogStore.com then Shopper Discounts will draw every month some amount of money from your credit cart."
"Drugstore.com takes FOREVER to return things and take a 10% restocking fee for purchase over $200. I bought something on 3/7/12 and am STILL waiting for my refund 20 days later!
I won't be using them anymore, this is ridiculous."
"My first experience with drugstore.com will be my last. They cancelled my order with no explanation whatsoever. Customer service was had no explanation either. My bank still shows the transaction is pending 2 days after the order was cancelled.
"Very bad practice. I ordered a ps3 which on sale on drugstore.com and they canceled the order without giving any reason. i will never do business with this website again. "
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posted May-17-2012 
![Share](javascript:share_rating({"review_body":"hey lied about state of my returned item, which I never have ever opened,and did not give me money back for it. Very disrespectful. I will never ever shop there again. Shoppers beware. there are tons of other online stores online, that respect their own return policy.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/1569798#comment1569798","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"Mariapetite","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Confirmed online order for Oral B toothbrush, charging me extra $1.99 because it was on backorder. Next day they emailed my order was cancelled because Oral B wasn\u0027t going to ship them any more. BS Since Amazon.com has them in stock.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/1550284#comment1550284","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"jerpat","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was shopping around and found drugstore to be far better priced than amazon for the items i was buying. This was my first order and i received my items in 1 business day the packing was fine and nothing was broken (ontrac is an excellent west coast delivery service), i\u0027m very happy overall with the experience and prices i will be back. I wish i found them sooner. Perhaps they have stepped up their game as of late or i may have had a lucky order compared to all the 1 star feedback? We\u0027ll see....","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/1518430#comment1518430","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"l337m4n","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had by far the best customer service ever in my life. I ordered an item from drugstore.com, but yesterday it arrived damaged (most likely from shipping). I emailed customer service right away and in just a few hours I received a reply email that apologized for everything and that I would just need to call them in order to resolve the issue. When I called, I was only on hold for about one minute before someone answered. I gave them my order number and shipping information and the customer service representative immediately put in a replacement order for me with expedited 2-day shipping free of charge (I didn\u0027t even have to return the original item). I received a confirmation email instantly at about 5PM last night...my replacement order arrived this morning in perfect condition. I just wanted to write this review and say that I am extremely satisfied with drugstore.com and how they handled my situation. I will DEFINITELY do business with them again. I\u0027ve never had better customer service experience.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/1488785#comment1488785","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"radicali3405236","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Drugstore.com put an item on sale but they took more orders than they could fulfill. Their inventory system is unreliable. Worse yet, they don\u0027t make up for it with good customer service. Instead of putting my item on backorder, they simply canceled it even though they were taking backorders on this item without the discount. When I asked them to put my order on backorder, they said they would not be getting any more of this item which was untrue. When I pointed out this fact they said I would be free to buy it when it came back in stock at full price. So be prepared for bait and switch tactics at this merchant.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/1473215#comment1473215","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"averian","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I will never buy nothing from DrogStore.com. They cooprerate with Shopper Discounts scam. Anything you buy from DrogStore.com<br>then Shopper Discounts will draw every month some amount of money from your credit cart.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/1408613#comment1408613","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"Szczam","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Drugstore.com takes FOREVER to return things and take a 10% restocking fee for purchase over $200. I bought something on 3\/7\/12 and am STILL waiting for my refund 20 days later! <br><br>I won\u0027t be using them anymore, this is ridiculous.","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/1397525#comment1397525","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"bigringsmmm","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My first experience with drugstore.com will be my last. They cancelled my order with no explanation whatsoever. Customer service was had no explanation either. My bank still shows the transaction is pending 2 days after the order was cancelled.<br><br>Beware!","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/1374597#comment1374597","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"petep2112","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very bad practice. I ordered a ps3 which on sale on drugstore.com and they canceled the order without giving any reason. i will never do business with this website again. ","link":"http:\/\/www.resellerratings.com\/store\/Drugstore\/comment\/1371547#comment1371547","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Drugstore.jpg","store_name":"Drugstore.com","username":"chev1500","rating":"1"}, "single");){kind=link}
"I had been a long time customer with drugstore.com but my last two experiences were TERRIBLE. The previous shipment I received had many of the items crushed and damaged. After I complained they issued partial credit. My most recent order was a fiasco. They delivered it to the wrong address and going into a 3-day holiday weekend, the best they could do was offer to send another shipment out AFTER the holiday which would take an additional 2 days to receive. This is after they blatantly lied and first said that they tried to deliver to me but that no one was home so trying to put the blame on me instead of taking accountability. Essentilly what was supposed to be delivered in 2 days would end up taking almost a week from my purchase date. I ended up cancelling my order when their supervisors proved to be completely incompetent and devoid of any customer service skills. Their only solution to me was that I should have paid for express delivery which just made me more angry. The website is also a little misleading by saying your order qualifies for 2 day shipping when you actually have to pay for some program first to get this. Such an awful experience I refuse to shop fom them again especially with so many online retailers out there. Have discovered Vitacost.com and so far they've been great with very competitive prices too. "