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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Dresslink
    • Address: Yaoan industry Zone, XianTian Road,Xinsheng, Longgang District,Shenzhen, China
    • Contact: service@dresslink.com
    • Phone: n/a
    • Customer Support: http://www.dresslink.com
    • Business Hours: Monday to Friday 9:00am-6pm CST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.75/10 7.75/10
    Chance of future purchase: Rating 6.96/10 6.96/10
    Shipping & packaging: Rating 5.90/10 5.90/10
    Customer service: Rating 6.56/10 6.56/10
    Return/Replacement policy: Rating 6.54/10 6.54/10

What is this?

2,478 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5

"I was extremely satisfied!!!
The dresses I ordered were a gift to my grand daughter so I do not have the invoice No.
She loved all 7 of them and was surprised I sent her so many. I could not resist!!!
Will definitely order again!!
"

Rep reply posted Jul-01-2015

Dresslink, Dresslink rep has responded

“Dear,

I am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.i wish your grand daughter good health (:

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


No Avatar

Verified Customer
Rating 4/10
2/5

"Sizes were way off, and yes, I went by the measurements. And the colors received were not what was represented. Prices were great, shipping was fast. Will not order again."

Rep reply posted Jul-01-2015

Dresslink, Dresslink rep has responded

“Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the size problem.could you please contact sales@dresslink.com, provide the order number, item number and photos? we will give you a compensation.please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?


If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


No Avatar

Verified Customer
Rating 10/10
5/5

"I has a long to shop in this online store and I'm feel happy with the articles and the time to ship. "


No Avatar

Verified Customer
Rating 2/10
1/5

"I haven´t received anything yet!!! is almost a month ago that i made my order!"

Rep reply posted Jul-01-2015

Dresslink, Dresslink rep has responded

“Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the delivery problem.could you please contact sales@dresslink.com, provide the order number, item number and photos? we will give you a compensation.please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?


If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


No Avatar

Verified Customer
Rating 10/10
5/5

"I am very satisfied with the speedy delivery from dresslink but because I am from st lucia I hv to pay to much for shipping and wish i would get a discount but overall i have a wonderful experience!"

Rep reply posted Jun-30-2015

Dresslink, Dresslink rep has responded

“Dear,

I am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


No Avatar

Verified Customer
Rating 8/10
4/5

"The seller shipped very quickly but some of the sizes were slightly off but still nice."

Rep reply posted Jun-30-2015

Dresslink, Dresslink rep has responded

“Dear,

I am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


No Avatar

Verified Customer
Rating 10/10
5/5

"Despite shipping being longer than expected, everything fit well, and is very good quality. "

Rep reply posted Jun-30-2015

Dresslink, Dresslink rep has responded

“Dear,

I am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.
we already prepare other warehouse in other country,then the shipping will faster and cheaper.looking forward to your continue purchase.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


No Avatar

Verified Customer
Rating 2/10
1/5

"hi,

I have not received my order.

"

Rep reply posted Jun-30-2015

Dresslink, Dresslink rep has responded

“Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the problem that you haven't got your order,could you please contact sales@dresslink.com, provide the order number, item number and photos? we will give you a compensation.please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?


If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe”


No Avatar

Verified Customer
Rating 4/10
2/5

"Pedí muchas tallas iguales pero el tamaño de la prendas eran distintas .. Por ejemplo pedí blusas en talla l pero solo una le quedo a mi madre y las otras eran mucho más pequeñas . Pero la calidad si me gusto . "

Rep reply posted Jun-30-2015

Dresslink, Dresslink rep has responded

“Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the size problem.could you please contact sales@dresslink.com, provide the order number, item number and photos? we will give you a compensation.please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?


If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


barbara_konestabo's Avatar

Verified Customer
Rating 8/10
4/5

"I am satisfied, but not completely. I have ordered 2 items according to their size chart, 2 of them are good, third is a way too small. I have written a complaint two days ago, but still no answer from dresslin service :(

UPDATE: Got my answer :) Not a 100% satisfied, but I am giving Dresslink my honest 90% (because nothing is perfect). So, be careful about size you choose, read reviews from previous customers and everythnig is going to be fine. Looking forward to buy some more clothes!
"

Rep reply posted Jun-30-2015

Dresslink, Dresslink rep has responded

“Dear,

I am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


No Avatar

Verified Customer
Rating 8/10
4/5

"Me gusta la ropa solo q aveces no son lo q enseña la fotografía "

Rep reply posted Jun-30-2015

Dresslink, Dresslink rep has responded

“Dear,

I am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


No Avatar

Verified Customer
Rating 4/10
2/5

"I placed my order on May 28th, it's now June 27th & I still haven't recieved word on where my order is and haven't recieved any piece of my order. I have contacted the company more than once to ask for reimbursement as it's more than a week past their latest delivery date with no response back. I will definitely not be a repeat customer.

Edit * after finally recieving my order, I get a reply saying now they'll reimburse me.. Where was that when I asked two weeks ago because it wasn't going to make it as a birthday present? Anyways, quality of clothes is great, but shipping times aren't accurate. But if you can wait over a month for your stuff, it's cheap. Just don't bother with the tracking number, you have to email them for it & it doesn't actually give you any information.
"

Rep reply posted Jun-30-2015

Dresslink, Dresslink rep has responded

“Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the order you haven't received.could you please contact sales@dresslink.com, provide the order number, item number and photos? we will give you a compensation.please do not worry.
usually China post take 10 to 25 buisness days reach to you,but sometimes it will be delayed by the unexcepted reasons,like Germany happened 2 times poster striked which delay your order's shipping.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?


If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


No Avatar

Verified Customer
Rating 10/10
5/5

"Very fast shipping, very nice clothes."

Rep reply posted Jun-30-2015

Dresslink, Dresslink rep has responded

“Dear,

I am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review, i am really glad that you love our items. And hope you will have a nice shopping.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


No Avatar

Verified Customer
Rating 6/10
3/5

"The order took over a month to be received. Really long time!!"

Rep reply posted Jun-30-2015

Dresslink, Dresslink rep has responded

“Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the delivery problem.could you please contact sales@dresslink.com, provide the order number, item number and photos? we will give you a compensation.please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?


If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


No Avatar

Verified Customer
Rating 6/10
3/5

"Customs hold a package because product hasn't got a tag with describtion."

Rep reply posted Jul-01-2015

Dresslink, Dresslink rep has responded

“Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. and i have noticed your review about the customs problem.could you please contact sales@dresslink.com, provide the order number, item number and photos? we will give you a compensation.please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?


If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department”


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